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"The log burner doors are loose , when lighting the fire smoke came out so we had to put the fire out."
when told the owner, he did not seem bothered about it. no safety certificate was to be seen. the bathroom needs some tlc loose panels on shower base . we had to cut our stay short because of rain water coming through the bedroom ceiling soaking clothes underneath . also rainwater was coming through the safety light . we were only given £70 as compensation for cutting our trip short and having soaking wet clothes with no ware to dry them . We were offered to move to another property on site but would have to wait two hours or so for it to be cleaned which would take up half a day in total after reporting the problems .
Hi Steve.
Thanks for your feedback.
We deeply apologise about the leaking roof, this was due to the extremely heavy rainfall & winds the whole of Scarborough & Whitby area received. ( local roads and other businesses suffered too ) The rain unfortunately found its way in. These were only a few drips from what you showed us.
As soon as you left we contacted our builders and have since had the roof fully stripped, re felted and reroofed under great expense to ourselves.
The log burner's plated certificate is behind the log burner, when you showed us the door, we then showed you that you had not quite closed it properly ( was also a night of very high winds ) - we have also resealed this as an extra precaution.
We asked you what compensation you would like and you said £70 so we gave this in cash straight away. We have also given you an extra £75 you requested through Sykes for any inconvenience.
We offered you another cottage for your last day & night - we said this would take 1 hour max to sort this for you when you rang at 8.50am. Your response was you did not want to unpack as you were already packed and ready to leave. We would have also gladly helped to dry any wet clothes for yourselves.
We do take all feedback on board and we are proactive owners. We do try our hardest to resolve any problems that may occur throughout our guests stay.
Thanks
Ben & Wendy.
Property Owner
Reviewed by Steve3.1★Sep 2024
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"Bedroom would be ideal if you have two single beds."
The narrow walk between the bed and the wall is unsubscribe even able bodied people, the rest of cottage was well equipped and very clean.
Reviewed by David4.1★Sep 2024
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"Everything was exactly as advertised, very good."
Reviewed by David5.0★Jun 2024
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"It's a nice place to stay."
Convinient for places around. The one problem I had is I a disabled, I struggle to walk with ease, and the steps in the house were a problem for me. Also squeesing around the bed was hard for me.
Reviewed by David4.7★May 2024
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"Excellent cottage, well equipped and furnished."
Ideal location for visiting local seaside towns and countryside amenities.
Reviewed by Kerry5.0★May 2024
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"Very nice, and clean would recommend."
Reviewed by Geoffrey5.0★Apr 2024
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"We loved the cottage wren, it was ideal for two people."
We have no complaints at all and we would stay again in the future.
Reviewed by Stella5.0★Oct 2023
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"Perfect place to stay with so many places nearby to explore, Whitby, Scarborough, Goathland, Robin Hood’s Bay."
We even took a day trip to York
Reviewed by Russ5.0★Sep 2023
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"A pleasant stay."
Loved the log burner, which I had going on two of the colder nights. Lots of hot water, which was great. I found the lounge diner small, but it was OK as I was on my own. I found the dining chairs and table very hard and uncomfortable - wall shelves mean chairs cannot be used where they tuck under the table.
Reviewed by Christine4.1★Sep 2023
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"Cute cottage set in a lovely farm setting."
The owners were nice and friendly, everything we needed was supplied .Thanks for the milk and biscuits! .Good base for travelling around the coast.Pubs were lovely, food was good especially at The Blacksmiths Arms in Cloughton. Would definitely recommend and if we get back that way would stay on Meeting House Farm again.Thank you for a lovely stay.
Reviewed by Patrick5.0★Aug 2023
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"Our stay was lovely."
Everything we needed was there. Very comfortable and ideally situated to explore the wonders of the Sea and National Parks which is the North Yorkshire Moors, etc.,which are stunning. We will be back
Reviewed by Susan K5.0★Jun 2023
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"The wren holiday property is very cosy and in a lovely quiet surroundings with fantastic views , The property owners are really friendly and very helpful and there if you need anything."
Absolutely loved the place and didn’t want to leave , very relaxing.I will definitely be returning and would highly recommend this property to my family and friends .Also plenty to do around the area .
Reviewed by Loraine5.0★Mar 2023
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"Great holiday wonderful place to stay run by lovely couple 10/10"
Reviewed by Paul5.0★Sep 2022
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"A cleverly designed cottage making the most of the limited space available."
Spotlessly clean and very well thought out. The bed was comfortable with lovely bedding. The shower was very small and the water temperature erratic but not a show stopper. Wifi is also erratic. The lounge area is very dark with no window but cosy. It is in a great location with parking right outside. A table and chairs outside the door and a private garden give some outside space. The Cinder track is a few yards away so easy access for walks.
Reviewed by Jennifer4.7★Aug 2022
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"Loved the property and location
Downside
Wi-Fi not strong
A wasp nest ..."
Loved the property and location
Downside
Wi-Fi not strong
A wasp nest had been treated but dying wasps and some wasps were about
When we arrived dead wasps were on the window sill and on the floor and kept appearing in the property on a daily basis
Was very disappointed and affected the stay as couldn’t totally relax
If you or the owner was aware of this being treated I think we should be made aware
Would appreciate some kind of reply with the reason for not being informed or some kind of compensation
Reviewed by Jeannette5.0★Jul 2022
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"This is a perfectly placed location for walking the cinder track and the Cleveland Way (a bit too strenuous for us at our current fitness levels), and for exploring Whitby, Scarborough and the beautiful North Yorks coast."
The cottage is well stocked and our only quibble was the settee, which wasn't particularly comfortable. At the end of the day a drink on the bench in the little dedicated garden area is a memory to cherish. Hosts welcoming but not intrusive.
Reviewed by Jeanette4.7★Jul 2022
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"Really enjoyed our stay in this little cottage."
Just right for 2 !
Wi-Fi not perfect but acceptable for a week.
Will be returning hopefully, and highly recommend.
The area is beautiful and you can walk for miles, lots of lovely pubs and cafes. Excellent !!
Reviewed by Judith4.7★Jun 2022
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"Nice cottage, nice stay, very peaceful - Ben and Wendy the owners were very nice and friendly without intruding."
Private garden with seat overlooking the beautiful surrounding countryside. We had a slight problem with the WiFi connectivity initially, but Ben sorted it out immediately on a Saturday afternoon and it was perfect from then on.
Reviewed by Graeme5.0★Jun 2022
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"We enjoyed our stay at Week's very much."
I chose this cottage because it is next to the Cinder track as I wanted to cycle it from Scarborough to Whitby. It is perfectly placed for that purpose and to also enjoy the peace and quiet. I would definitely recommend this place.
Reviewed by Philip4.1★May 2022
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"Perfect stay."
Couldnt ask for more.The owners were very friendly.
Reviewed by May5.0★Apr 2022
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"A window in the lounge / dining area would have been nice,
Having to move the table and chairs to use them,
No egg cups,
No toilet brush so an extra waste of water in frequent washing,/flushing ,
Probably best suited to young couple."
Essential to have own transport,we did so no problem,
Reviewed by David3.4★Oct 2021
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"The shower leaked badly from right panel fixing to wall, but otherwise it was fun."
Particularly liked the provision of wood for the fire.
Reviewed by Tony5.0★Sep 2021
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"Welcoming hosts, helpful but not at all overbearing."
Property will benefit with the outdoor space the owners are in the process of completing at present. This Property is ideally situated to explore the Yorkshire coast, either by car or if you're up to it? By foot as the coastal walk is easily accessible from here. We look forward to returning
Reviewed by James4.1★Jul 2021
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"Excellent location for coastal and Moors walking."
Friendly and helpful owners, lovely and peaceful for a relaxing stay
Reviewed by John4.1★Jun 2021
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"Only outside area to sit was the car park."
the freezer part of the fridge was so iced up unable to close door on freezer box so therefore useless.
no where to dry hair with mirror in bedroom. no where to hang coats fortunately it was dry.
Many thanks for your feedback. It is a shame that you did not contact us during your stay as our phone number is in the property for any guest to call if they have an issue during their stay. As we live next door, we could have resolved the issue that you had with the freezer straight away. You will see from the photos and description there is no garden advertised, however we are currently creating one which will be added shortly. It is a compact property but there is a large mirror in the hall with a socket next to it to dry your hair and there are coat hangers on the back of the door. Thank you again for your feedback.
Property Owner
Reviewed by Susan3.1★Jun 2021
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"Wren was a well equipped unit with great attention to detail and comfort."
It is in a well located, rural position between Scarborough and Whitby.
Reviewed by Susan4.4★May 2021
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"Wren cottage was perfect for the two of us and the area was so quiet and peaceful."
It was also ideally placed between Scarborough and Whitby for lots of easy simple days out.
Reviewed by Kevin5.0★May 2021
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"Great cottage, clean and all very well presented just as described in the information."
Good, efficient and easy booking process with regular contact about the stay.
Reviewed by Anna5.0★Apr 2021
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"Nice cottage, friendly and helpful owners."
No views from inside the cottage, but it is very well located for a beautiful section of the coast path and the Scarborough to Whitby cycle path runs just past the end of the farm, so plan to spend your time outside!
Reviewed by Nicholas4.4★Apr 2021
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"Loved the log burner and the cosiness of the cottage!"
It was just what we needed. Very near the coast too :)
Reviewed by Grace5.0★Oct 2020
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