Sail Lodge

17 Customer Reviews

• "Absolutely amazing weekend break."

  The house was fantastic, location superb, exactly as advertised. The owner kept in touch with us from start to finish and we were well looked after. Would definitely use this company again

  Thanks so much for the 100/100 review. We are delighted that you had such a good time and we'd love to welcome you back again. Kindest Regards Julie Property Owner

  Reviewed by Simon5.0★Jul 2024

• "Avoid this property if you like clean and comfortable."

  As soon as we reached the front gate we were greeted by weeds and unusable dirty garden furniture. Venture inside where you are struck by the strongest smell of damp and stale air. The main living area is cramped, dark and dingy. The basement "living space" is completely uninhabitable with low ceilings, the most awful stale damp smell and just a horrible place to be. The shower did not work down here and the steep access stairs should come with a warning! The outside space is grim. The further bedroom to the back reeked of damp. Lots of light bulbs not working. Sharp areas on the floors where kids could cut their feet. And l wont go into the dirt/grime under the sofas. The photos of this place are completely misleading and the downstairs should absolutely not be classed as a living space. As a asthma sufferer l would have feared for my health! Luckily we complained and l cannot fault Sykes customer service in getting us moved to a lovely alternative property. Their communication was great and felt they done everything they could to help the situation.

  Reviewed by Kath1.3★Jun 2024

• "This house was nicely situated which suited our needs."

  Plenty of space with nice bedrooms and bathrooms for everyone in an our party. Parking wasn’t a problem and we enjoyed our stay.

  Thank you so much for taking the time to leave us such a glowing review. Sail Lodge is is the best location for exploring all Scarborough has to offer, whether it's a day at the beach, a ride on the miniature railway, shopping in town or trying out one of the many restaurants we have to offer, all are within walking distance. I'm glad you found the bathrooms and bedrooms comfortable and we would love to welcome you back. Best Wishes Julie Property Owner

  Reviewed by Tim4.7★Jun 2024

• "I have resisted writing this review as I had requested a partial refund from the owner which has been refused."

  I really don’t know where to start. This property is quite simply awful. It could be lovely but there are so many maintenance issues that need attention. It was also dirty. The showers are dirty with mould on the tiles and grout, the toilet seats are loose, one of the toilets leaks onto the bathroom floor. There is rain water coming into the upstairs bedroom and bathroom due to an issue with the roof. All of this is deemed not to be a problem by the owner. We were booked to stay for a week at a cost of over £3500 but the property was so grim that we left after 3 nights. The location is perfect and with some serious maintenance and refurbishment it could be great.

  Thank you for taking the time to leave a review, we always welcome feedback, good or bad so that we make improvements. It is unfortunate that you did not take advantage of our 24 hour emergency service. Due to the nature of your suggested issues, we would have had someone attend the property immediately to address them. As soon as we were made aware, after the bank holiday weekend when you had text to say there was a leak in one of the bedrooms. We sent the maintenance team round to investigate, and we called you to ask what else had happened. This is when you said there was loose toilet seats, the bookcase was wobbly and you wanted compensation. Upon arrival the team found no sign of damp and no water stains from rain coming in the bedroom and considering this was probably the wettest bank holiday of the year so far.... you’d expect to see something. They sent me evidence of no intake of water, however did say 1 toilet seat was loose and the bookcase was wobbly as you mentioned so thank you for bringing this to our attention so we can get them both tightened. Having left the property early due these suggested issues, you did manage to stay the whole of the bank holiday weekend... when we asked for evidence of all the issues you had endeavoured, you were unable to produce any photographs or video’s to show us. We would expect that you would of had an abundance of images to prove that you simply couldn’t stay a moment longer. As mentioned above the maintenance team attended and could not locate most of the issues you have mentioned. All feedback is welcomed as it gives us chance to continue to improve our properties, but we do feel you have been unduly unfair considering the next guest staying after you gave us a very positive review. Property Owner

  Reviewed by Diane1.3★May 2024

• "Great place to stay."

  Basic but everything you could need. Amazing location - great place for an extended family holiday.

  Thank for so much for taking the time to submit your review after your resent stay at Sail Lodge. The location is just perfect to explore all Scarborough has to offer and how great to be able to park up and not have to use your car for the rest of your stay! We really try and make sure all of our holiday lets have that 'home from home 'feel so you have everything you need and it sounds like you had a wonderful time. Best Wishes Julie Property Owner

  Reviewed by Mark5.0★Dec 2023

• "The property was everything we needed and in a great location."

  The owner got in touch with us the day before we went to point out a potential problem which was very reassuring. This turned out to be no problem at all but showed how genuine she was. She was also on hand to sort out a minor issue whilst we were there, again reassuring to know. All in all, I wouldn’t hesitate to return to Sail Lodge in the future.

  Thank you so much for taking the time to leave us a review after your resent stay at Sail Lodge. With large holiday lets maintenance issues do crop up from time to time so I appreciated the fact that this didn't make a difference to your holiday. Sail Lodge is a great place to spend time with family and friends for that long awaited get-together and the prime location makes it easy to explore all Scarborough has to offer. Kindest Regards Julie Property Owner

  Reviewed by Neil4.4★Nov 2023

• "We were very disappointed with Sail Lodge."

  The cleanliness was not to a good standard, it looked like it had not had a deep clean for some time. There's fungus growing on the walls in the basement. The toilet seat is broken in the ground floor bedroom. The property is very run down and in need of some renovation for the price we paid.

  Thank you for your review and let me start by saying I am so sorry that these issues have impacted your stay with us. We pride ourselves in offering great multi-generational family holiday properties so to hear that we have disappointed you is incredibly displeasing to us. I wish that you had contacted me during your week long stay and I would have dealt with these issues immediately. I'm available Monday to Friday 9-5pm and then we have an out of hours team who are available . Usually our guests have a wonderful time in Scarborough and it's incredibly important to us to ensure we and our properties play a major part in that so once again I am sorry . Thank you for bringing these issue to me attention it gives me a chance to get things dealt with and fixed before the next guest arrives. Kindest Regards Julie Property Owner

  Reviewed by Simon1.6★Aug 2023

• "The house was great and had everything we needed for 20 people."

  The parking was fine for five cars and once parked, we didn’t use our cars again until we left. Just read the permit information about zones to park in etc. A quick walk to one beach then a 20 minute walk to another, perfect for us. The facilities were excellent. A hot tub, washing machine & dryer, an iron & an ironing board, well resourced kitchen, toilet rolls & hand soap in bathrooms.

  Thank for so much for taking the time to submit your review after your resent stay at Sail Lodge. The location is just perfect to explore all Scarborough has to offer and how great to be able to park up and not have to use your car for the rest of your stay! Waking up on a morning knowing that you can be at the beach in a few minutes is ideal and the walk into Scarborough town centre only take 5 minutes or so. We try and make out holiday let's as homely as possible so it's reassuring to hear that you had all the facilities you needed to have a wonderful time. Kindest Regards Julie Property Owner

  Reviewed by Sarah-jayne4.4★Jul 2023

• "Efficient clean and comfortable house fir large gatherings."

  Thanks so much for the amazing feedback 100/100... I'm so pleased you had a lovely time with you family. Best Wishes Julie Property Owner

  Reviewed by Pamela5.0★Jun 2023

• "Great place for large parties."

  Almost every room has its own bathroom which was a huge benefit. The house is incredibly located- shops, beach, parks, all within walking distance. The hot tub was a favourite for the kids.

  Hi Helen thanks for the review. Sounds like you all had a great time at Sail Lodge. You are quite right....incredible location, in fact guests tell us they park their car at the beginning of their holiday and don't have to use it again until they leave. Pleased the kids were happy with the hot tub - always a firm favourite. Kindest Regards, Julie Property Owner

  Reviewed by Helen4.4★Apr 2023

• "We had a great time, the house was perfect for what we wanted with the 4levels, ..."

  We had a great time, the house was perfect for what we wanted with the 4levels, I would certainly recommend it for big families because of all the bedrooms and bathrooms which were ideal, the location was good just down the road is peasholm park and the open top bus to the South Bay which the kids loved,

  Hi Mike, thanks you for taking the time to write a review we really appreciate it! You couldn't get a better location that Sail Lodge...that's for sure. Easy walking distance to everything which is one of the reasons we get returning guests all the time. I'd like to say thank you for the comment raised such as the downstairs bedroom light coming on with the en-suite light and the rooms with no wardrobe should have somewhere to hand your clothes and not just draws so that's something we can address easily. The open top bus is a great experience for the kids which takes you from the wonderful sandy beaches of North Bay to the more traditional seaside features of South Bay such as fun fair, donkey rides and countless fish and chip shops. Delighted you all had a great time. Best Wishes Julie Property Owner

  Reviewed by Michael3.8★Apr 2023

• "Sail Lodge is a large, spacious, clean, warm and comfortable holiday home with a welcoming feeling with easy access to local attractions including peasolm Park, north bay railway, Scarborough beach, arcades and hundreds of shops, bars, supermarkets etc all within walking distance The property consists of 9 comfortable bedrooms (most with tvs and storage ), 8 bathrooms, 2 lounge areas, large dining area with little breakfast bar, large kitchen and a separate utility area with garden areas and hot tub as an added bonus."

  House is well equipped for a comfortable no hassle holiday, with a selection of dvds, cds, books and jigsaw puzzles provided buy the property owners. Kitchen has everything and more than you could ask for in a holiday home. Including washing machine, dryer and dishwasher We stayed here as a large family group. Second lounge area within the basement area was extremely cosy and comfortable perfect for family relaxation or as we used it.... for guys to chill in evenings watching sports and play xbox (OUR OWN). Negatives.. * A few Minor maintenance niks but nothing that would have negative effects on your holiday. * bedrooms without wardrobes would benefit from clothes rail or hooks to hang clothes. *Bedroom/ on suite on ground floor would Benefit from a separate light switches to operate the light in on suite separately from the bedroom light, go to toilet through night and wake up partner because room light goes on with toilet light( however we did just buy a battery operated light on day 2 to prevent this.) Additionally informative stickers on lights switches for sitting room, hallway, dining area & wall lights would possibly help people out. A little confusing at first until you figure them out. ** Although parking permits are provided with the property we had 2 vehicles and wasn't always easy to find space outside the house our within the permitted areas. Had to drive around block a couple of times on first couple of days to find a space. Maybe a permit to park in the lane at the back of the property would eliminate this ?.. Despite these very very minor Negatives we would all happily recommend this amazing property and without doubt would book again. We would like to say a huge thank you to all involved in this property and our booking including owners and agent who kept me updated with all important information we had to know. Thank you. all family members have informed me of how they enjoyed our stay here and would definitely recommend and without any doubts book again.

  Apr 2023

• "Had a fantastic weekend at this lovely house."

  It was really warm and welcoming, and everything was just as expected. We had an accident which required a repair which the owners were very fair about, and I would recommend this place to anyone wanting a large family getaway.

  Mar 2023

• "Great place, it was ideal for friends and family for a get together."

  Feb 2023

• "We loved staying at Sail Lodge."

  Perfect location for walking into Scarborough and to the beach. The hosts catered for us in terms of highchairs etc. The house had everything we needed. Clean and comfortable, felt like home. The hot tub was an added bonus. We'd definitely recommend this place and stay again.

  Jan 2023

• "Great house suited our group of 13 perfectly."

  Perfect location. Samantha was very helpful with all the information we needed. Also one of the kids left a cushion and she went over and above to find it and get it back to us. Great holiday. Thanks

  Thank you for your feedback it is appreciated! Sail Lodge is very central close to all amenities from the town centre to the beach! Peasolm Park is 2 minutes away an ideal place for a lovely walk to feed the squirrels and ducks! So pleased I was able to return the cushion. I always do my best to keep my guests happy. I hope you book again soon! Property Owner

• "Everything was as expected, ideal location and a reasonably priced break for all the family."

  Thank you for your feedback! Sail Lodge is the ideal location central to everything making it perfect for all ages! I hope you are thinking of booking again already! Thank you for your custom Property Owner

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