The Lodge

42 Customer Reviews

• "The cottage itself was lovely in a fabulous location."

  The beds were lovely and comfortable. The neighbours were absolutely fantastic. Cottage was extremely toastie, definitely not a cold house. The heating is idiot proof, the control was simple to use. However, the cottage is being let down by the cleaning company. It was not the best. There was food left in the oven which had not been cleaned. Same as the fridge. The biggest issue with us taking our family dogs on holiday with us was the slugs, which every night were all over the living room. We removed 8, but every morning when we got up there were slug trails all over the rug. This is a concern as slugs can carry Lungworm in their 'slime', which can be fatal to dogs. They appear to be coming out from under the skirting boards. By all means you can contact us about it.

  Reviewed by Sean3.4★Nov 2024

• "Comfortable well furnished and cosy cottage."

  Pub just down the road and no noisy traffic despite being on the road side. TV has Netflix and prime if you have an account. TV did seem a bit slow to respond but that may be down to the remote (I did find spare batteries in the kitchen on my last day as I was leaving). Loved the bath/shower. Could do with a little shelf to sit your shampoo and stuff on though. Water pressure was awesome. Main bedroom has a walk in dressing room. Second bedroom has minimum storage between the best view through the bay window. Robin hoods bay/Whitby/Runswick bay Sandsend and Staithes all a short drive away.

  Thank you for your 5 star review. It's very much appreciated. Hope you'll be back at the lodge at some point in the future, we love it when our guests enjoy the cottage as much as we do. Property Owner

  Reviewed by G5.0★Oct 2024

• "I'm afraid the cottage was damp and the heating was poor, we did use the fire."

  The kettle was rusty so we bought a new one. I feel as though we were let down

  We're sorry you couldn't understand the thermostat in the cottage. We have put the simplest thermostat we could find into the cottage and the instructions for the heating are all in the guest information book . You just have to turn the outer circle of it to turn it up or down.You could have messaged us on the app and we would have gladly helped you with it. The stove is there to be used by our guests but not by taking our neighbours fuel, they contacted us to tell us that you had been taking coal from their bunker. Property Owner

  Reviewed by Melanie2.5★Oct 2024

• "The Lodge was the perfect place for a holiday."

  The area was quiet, the cottage was well equipped with everything you need, clean throughout, very comfortable and very cosy and relaxing. We would definitely stay again.

  So glad you enjoyed your stay. Thankyou for your lovely review. Property Owner

  Reviewed by Caroline5.0★Sep 2024

• "The Lodge is a lovely cottage and in an ideal location to explore the local area, especially as it is close to the cinder path and also the Cleveland way."

  Unfortunately it wasn’t very clean when we arrived and there were a couple of maintenance issues. The owner has been made aware of these and hopefully they will be resolved as we would definitely stay there again and recommend it to anyone wanting to explore Whitby.

  Reviewed by Georgina3.1★Sep 2024

• "This was our 2nd time staying in the Lodge but unfortunately we were disappointed this time ."

  We had to clean the fridge there was a strong smell of sour milk in the kitchen we had to mop the floor and clean crumbs off the worktops. There was 3 boxes of lollipops left in the freezer. Some of the pans were not clean the cheese grater still had cheese on it . Infront of the log burner was all ash the stairs had not been hoovered. There was cobwebs all over and every morning when we entered the living room there was slug trails on the rug we did catch 3 while we were there. The neighbour asked us if we had been using his coal because it was going missing!! We never used the log burner due to the nice weather we had . The Lodge is in an ideal location for walking but sadly we won’t now return .

  we're very sorry that the cottage wasn't cleaned to your expectations. if you had let us know about this when you arrived we could have informed the cleaning company who would have returned to rectify your issues. Property Owner

  Reviewed by Craig2.2★Sep 2024

• "Had a lovely week in The Lodge , perfect location , stunning cottage with everything you need , able to walk into Whitby and Robin Hoods Bay along the Cinder Tracks in Beautiful countryside , would highly recommend and could not fault this cottage at all we loved it ."

  . thankyou

  Reviewed by Jackie5.0★Jul 2024

• "Lovely place kitchen small but big enough for two."

  Dogs enjoyed it . Neighbours are a lovely chatty pair . Door into cottage a bit hard to open have to really push to open and shut hard. We had a lovely time tho thankyou.

  Reviewed by Andrea3.8★Jun 2024

• "Would not book again with Sykes after property left uncleaned"

  The cleaning company somehow missed the lodge on their list of cottages to clean. I called them as soon as I was informed upon your arrival and they came immediately to clean the cottage for you. I can only apologise for this inconvenience. Hopefully its the first and last time this happens Property Owner

  Reviewed by Colin2.2★Jun 2024

• "Love this cottage, it's clean and cozy and situated in a quiet village with a great pub and on the cinder track too"

  Reviewed by Victoria4.7★May 2024

• "Perfect in everyway."

  Thought of everything. Nobody should find fault with this property, if they do, there is something wrong with them. Location, comfort, cleanliness, FABULOUS, and the neighbours are nice too.

  thanks for the great review it's much appreciated. Property Owner

  Reviewed by Sherry5.0★Apr 2024

• "This was our second time staying at the lodge."

  It’s a lovely cosy cottage in a perfect location close to the cinder track. On our arrival the cottage was icy cold and the heating wasn’t working! there is a lovely log stove in the cottage however on this visit there wasn’t any fuel to light it, the first time we stayed there was enough coal and logs left as a starter for your first night. So we had to go out and find a place that sold coal, this and the heating not working wasn’t a great start to a holiday in December. After calling Sykes who were very kind and helpful I later got a call from the lovely owner who talked me through how to top up the water to get the boiler working. Once we’d done this it was a much nicer evening for us. We felt that the lodge had been stood empty as it was so very cold and putting the heat on caused a lot of condensation. It was running down the walls, windows and even the kitchen floor was wet when the heating is on or you used the oven. There was a smell of damp the whole time we were there and some of the internal walls are crumbling due to this problem. We had a lovely stay and enjoyed our holiday and would stay again but only in the warmer months.

  Sorry you had a problem with the heating on your arrival. I had put the heating on remotely the day before your arrival. Unbeknown to me the pressure had dropped on the bolier. I'm glad we managed to sort out the problem shortly after your arrival. Property Owner

  Reviewed by Julie3.8★Dec 2023

• "Lovely cottage we have booked to go back next year"

  we're so happy you enjoyed your holiday and are returning for another visit! Property Owner

  Reviewed by Victoria4.7★Nov 2023

• "What a warm, cosy and clean property, every thing you could need on your break, plenty of places to visit in the area and a little further afield, shops and stores for your needs a few minutes away, as always, in this area of the country, locals vary friendly and helpful an added bonus is the local pub a few minutes walk away that also does food, we visited it several times and found the meals very nice and reasonably priced, all in all we had a great weeks stay at the lodge and have already told family and friends how much we enjoyed our stay, this is a place we would definitely return to, once again, thanks for sharing it with us."

  Thankyou for your lovely review. We are so pleased you enjoyed your holiday. Hopefully you'll be back for another visit in the future! Property Owner

  Reviewed by David5.0★Nov 2023

• "A lovely cottage and in a very convenient location."

  Reviewed by Karl4.4★Oct 2023

• "We’ll situated cottage, ideal for a dog."

  Good quality fittings etc and very clean but spoilt but constant musty smell.

  Reviewed by Elizabeth4.4★Sep 2023

• "I felt the cottage was not dog friendly because the neighbours started complaining within an hour of us being there because the dogs where playing after a long 5hr car journey with breaks."

  I feel that they would have been the same if I had small children with me. I then felt on egg shells the whole time and wouldn't use the garden, was worried the while time that my autistic child would have a meltdown and wanted to keep the dogs separated in case they wanted to play. He continued to complain the whole time. I also wanted to wash the towels and the washing machine was so dirty that I had to clean it 1st but even after that the towels smelled so bad that they couldn't be used again. On the night we arrived we put the kitchen tap on and the pressure forced the tap off and we had to quickly turn off the water and we repaired this ourself, luckily that was just an easy repair of screwing it back on. The one plus was the beds, they were so comfortable and the best that I have ever had in holiday accommodation before.

  The majority of our bookings are from people with dogs.Not once in all the time we've had the cottage have we ever had a complaint from the neighbours about a guest. They are lovely people who wouldn't have complained without good cause. We were informed your dogs were constantly barking 24 hours a day the whole time you were there. I'm sure this would have driven a Saint mad! Property Owner

  Reviewed by Pauline2.8★Aug 2023

• "The cottage was lovely, everything we needed and more for our family of 4 and our dogs."

  Great facilities, comfy beds, really close to the cinder track… everything we wanted for our stay in Whitby!

  Reviewed by Rosie5.0★Aug 2023

• "The cottage is very well presented."

  Everything was very clean. I would love to go back.

  Reviewed by Angela4.7★Jun 2023

• "Lovely cottage with parking outside on the road in a cute wee village."

  The local pub was friendly and the food good with sensible prices. Very dog friendly too, so much so that our two fluffy friends dragged us in most nights! You can walk into Whitby on the Cinder Track, or drive in less than 5 minutes. Great base for exploring the area.

  Reviewed by Wendy5.0★Jun 2023

• "Superb quirky cottage , all the home comforts you need ."

  Perfect quiet location . Lovely walks, great if you have a dog .A brilliant base to visit the surrounding areas . A place we would definitely return .

  Reviewed by Deborah5.0★May 2023

• "We had a lovely stay at the lodge."

  Its a great location from whitby and surrounding areas. We walked the cinder track or drove about easily. There is also a bus not too far from the house travelling from Middlesbrough to Scarborough. We ate at the windmill one night and would definitely recommend. We wish we'd gone sooner. The house is great, set back from the road. I've never seen our anxious dog so relaxed. The house was well equipped, we used the washing machine and had a maiden to dry clothes. I would say the kitchen wasn't as clean as expected. Notes say to empty cupboards and it looks like this was trusted to be done however still old food items and stains in cupboard. We rewashed the cutlery as had food stains (possibly from the dishwasher, we dont have one at home so just used the sink) and the cooker and microwave had dried food stuck to them. As a dog friendly property i appreciate it may be harder to keep on top of the hairs etc. Our dog doesn't malt and the rug in the living room had alot of dog hair left behind. We were out throughout the day staying busy and everybody's standard of cleanliness is different. I would still recommend the lodge to stay due to the great location.

  Reviewed by Terrie4.1★Apr 2023

• "What a delightful cottage."

  So warm and cosy. We had such a lovely time here, very relaxing at night and access to beautiful walks and countryside. The cottage has everything if fact it’s better equipped than mine at home. Would definitely recommend and book again

  Reviewed by Julie5.0★Mar 2023

• "Booked as a last minute break to avoid fireworks for our 2 dogs."

  The cottage was comfortable and within 10 minutes driving for all the local resorts (Whitby, Robin Hoods Bay etc) The local pub is 2 minutes walk, is welcoming, serves good food and is dog friendly. Most pubs and eating places were. Great for us for a short break and would be an excellent base for anyone wanting to visit this area from further away.

  Reviewed by Pauline5.0★Nov 2022

• "The Lodge provided us with a great base to explore this area of the coast."

  Ideal location with a great little pub in walking distance, a great childrens playground and a lovely walk through the woodland and along the cinder track. The cottage was cosy and the log burner was a treat on cold October evenings. Daughter enjoyed finding the mice around the house. Thanks

  Reviewed by Amy4.4★Oct 2022

• "The Lodge was a really comfortable cottage for us to stay in."

  There were 3 adults plus our Labrador sharing the space for 4 nights. Such a great location for walking as the Cinder Track is just across the road. The local pub is a bonus, very friendly and serves great food. We had a fabulous few days enhanced by lovely weather with a cosy cottage to return to after long walks along the coast. No problem parking in the village unlike some of the cottages we considered in Whitby!

  Reviewed by Caroline4.1★Oct 2022

• "Had a lovely week here."

  Location is ideal as we do alot of walking. Beds were comfy . My husband bearing in mind is 58 loved looking for the mice. We thoroughly enjoyed our stay . Only thing was a slug trail on the rug in the living room but we didn't mind that you are in the countryside. Would highly recommend

  Thankyou for your kind review. We're pleased to see that your husband enjoyed hunting for the little wooden mice, we did originally add them for the children to find but it seems to be that the adults enjoy it just as much. We hope you'll return for another visit to the lodge soon! Property Owner

  Reviewed by Kate4.7★Sep 2022

• "We had a wonderful break."

  The area is one that we know well but we’ve not come across the cinder trail before and the cottage was well placed for that. The Lodge was perfect for our needs. We hope to come back. Thank you!

  Reviewed by Sue4.7★Aug 2022

• "The Lodge Stainsacre is a lovely place to stay, set in a brilliant location, perfect for exploring the Yorkshire coast and surrounding areas!"

  Would definitely recommend!

  Reviewed by Oliver4.7★Jul 2022

• "Great location in a quiet setting with good links to everything you need."

  Had most of the things you would need for a week away with small children. Only negatives for us personally were the mattresses being super firm and when we arrived it hadn't been cleaned properly with clumps of white dog hair in the living room all over the rug and floor. Not ideal when you have young children picking it up. Other than that it ticked the boxes for everything you would need.

  Reviewed by Leigh3.8★Jun 2022

• "Off road parking would have helped if only to avoid road re surfacing issues, ..."

  Off road parking would have helped if only to avoid road re surfacing issues, occupant from big house behind viewed using the lodge wheelie bin but not an issue for us, that said it was a great holiday in a smashing area, location perfect for Whitby

  Reviewed by Julian5.0★Jun 2022

• "Absolutely superb."

  Great location, beautiful fully equipped cottage. Loved it !!

  Reviewed by Darren5.0★Jun 2022

• "A lovely property in a good location had everything we needed shops and pub very close by ."

  Reviewed by Jan4.4★May 2022

• "The Lodge is a beautiful and very comfortable house which made a perfect base for exploring both the coast and the North Yorkshire Moors."

  It was spotlessly clean, well equipped, and welcoming. An ideal home away from home!

  Reviewed by Claire5.0★May 2022

• "We absolutely loved the cottage and have fell in love with such a beautiful part of the country."

  When we arrived there had been a misunderstanding with the booking so the cottage wasn’t ready. After a call to Sykes the team we’re around within 40 mins to rectify it and the owner couldn’t of been more apologetic. That aside we had a fantastic holiday and we will definitely be returning when we have the opportunity.

  Reviewed by Paul4.7★Apr 2022

• "Lovely property, in a great location."

  We will return. Only comments would be mattresses weren't very comfy and we bought and left some champagne flutes for the next guests as there was on 1 available on our arrival. Overall everything else was great.

  Reviewed by Victoria3.8★Apr 2022

• "A quaint cottage in a good location."

  However the central heating would not work and no wood provided for the log burner. Fortunately we were able to buy some wood . The oven grill had not been cleaned after it’s last use. The towels particularly for one of us were inadequate. No bath towel. I am sure these things can be addressed but I felt they needed mentioning. Re the central heating there were no instructions which would have been helpful.

  So sorry to read you had a few problems with your stay. Sykes customer services would have been glad to help with the heating problem it's a shame you didn't call them. We hope If you return you'll find everything to your satisfaction. Property Owner

  Reviewed by Victoria3.1★Dec 2021

• "Just great and everything we needed with some lovely touches."

  We somehow managed to leave our house keys at the property (!??) And this was dealt with very well and we were very grateful to get them back, so thanks. The owner even rang me to confirm the keys were on the way to us. Couldn't ask for more.

  Reviewed by A5.0★Oct 2021

• "A very well equipped cottage in a perfect location."

  Sykes were amazing as a laptop was left behind after we had left the property and Rachael from the cleaning team ensured we were able to go back to collect it. Will be staying here again.

  Reviewed by Keeley5.0★Jul 2021

• "I rang to ask if there was a hairdryer and told that there wasn't as it was not on inventory."

  There was one so inventory needs updating.

  Reviewed by Susan4.1★Jul 2021

• "A lovely location just outside the hustle and bustle of Whitby lovely extras ..."

  A lovely location just outside the hustle and bustle of Whitby lovely extras include in the lodge really comfortable beds everyone slept even the kids with a brilliant local that couldn't do enough for you good food good drinks over all a enjoyable holiday

  Reviewed by Martin4.7★May 2021

• "Last minute booking and we were lucky this property appeared!"

  Excellent , it had everything we required for a enjoyable stay . Just please sort the bathroom window, although it had a window film, it is low and overlooks the neighbour's! we didn't trust it, so had the blackout blind down permanently. Minutes from large Sainsbury, s Aldi and B&M Minutes from Stunning Whitby, and 10 mins from Goathland and the beautiful Moors Loved it!!

  Reviewed by Paul4.1★May 2021

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