Quayside

69 Customer Reviews

• "This property was in need of a deep clean."

  There was dust on many frames, balls of hair under beds, mould in both bathrooms on walls, corners of shower/bath areas. No oven gloves. Mould on the lampshade, wall and pillow cases in the en-suite bedroom at rear of property which was cold even with the heating on. The front bay window could not be locked so a security issue. No dustpan and brush. Some of the pillows did not have protective covers. The bottom drawer/tray in the fridge was stuck with ice to the fridge itself which I had to sort out before we could use it. The fridge in my opinion is far too small for a group of 10 people. The front door was obstructed by rolls of carpet, and a vacuum which was a fire risk (I moved them in order that if there was a fire we could exit the property by either door.) The external bin was almost full and clearly hadn’t been emptied for weeks. We ended up leaving a day early as couldn’t face another night in a cold and insecure house. You could actually hear people’s conversations who were on the bridge from both the lounge and front double bedroom unless drowned out by the intense volume of traffic or the music from the neighbouring fish and chip shop.We will not be returning which is a shame as the cottage itself is in a great location for a summer beach holiday.

  Reviewed by Issy2.5★Sep 2024

• "We arrival on Friday there was no hot water but this was soon sorted with a phone call and a boiler engineer arrived in no time and topped up the boiler in the locked cupboard."

  There was a bin outside the back door, this is the only door of the property that you can use, it was full and overflowing with stinking maggot infested rubbish, also it looks like next door are throwing there rubbish over the gate as well, this was not emptied till Thursday, a very nice greeting everyday. The house was not the cleanest mountains of hair under the couch this was found when my dogs ball rolled under there. The fridge drain is blocked so it leaks water. The hoover tumble dryer has a broken water container so that leaks water too and turns the utility room into a sauna. The house is also quite damp. On the last day the hot water went off again. Other than the moaning the house was ok, got everything you could want and is in a great spot. The bathrooms were clean and the beds were clean and comfortable.

  Reviewed by Lyn3.8★Sep 2024

• "Ideal spot and a great size house for our family but very unclean."

  Downstairs toilet is just floorboard and smells very strongly of urine that has obviously seeped into the floor. No carpeted bedrooms, sofas and other furnishings are unclean, would be a beautiful view if you could see through the windows. We were warm and comfortable in the evening, handy to have washer and dryer ! Cupboards are very full of mismatched tableware so could do with a declutter, highchair was filthy so luckily we bought our own with us. It’s such a shame that the overall cleanliness and care of the house let it down because it has so much potential to be a beautiful place to stay. Our children were on summer holiday a week past Yorkshire so we didn’t pay the ‘usual’ summer holiday prices, I’d say what we paid was roughly around what you’d expect to pay for the property but 100% not worth the price it was for the week before. Welcome package was a thoughtful extra but perhaps would have been better off spending the money on a longer clean

  Reviewed by Chelsey2.5★Aug 2024

• "The property is a lot more dated than the pictures on the website show."

  Unfortunately, we didn’t find the cleanliness of the property to our standard. We weren’t expecting a show home but rubbish under the couches, in between couch cushions and dirty socks down the back of radiators isn’t a great welcome. The light fittings were covered in cobwebs and some of the walls (especially the bathrooms) did have mould. Saving grace was that the beds were clean and comfortable. The location of the property was great as the kids could enjoy the beach all day and only have a very short walk back for a shower. The rooms are spacious and there are plenty of bathrooms. One lunch time we discovered that there wasn’t any hot water so we called Sykes and the person we spoke to was so helpful, excellent customer service. We only waited around 45 minutes for someone to arrive and once I greeted him his response was “I’m not promising I can fix it”. A little abrupt but the problem was then resolved within 10 minutes. The appliances are all in working order but well used. There were bags on each bed which we assumed were to strip the beds before we left, but there was no instruction of this in the guestbook. We did it anyway but maybe this could be included for future guests. If you’re looking for somewhere to rest your head after a busy day then this is for you.

  Reviewed by Melissa2.5★Jul 2024

• "We had a wonderful holiday together: the location is perfect with the beach literally just across the road and lots of walks and sites of interest nearby."

  The house was warm and there were plenty of bathrooms and bedroom sinks. The bedrooms, lounge and dining room were all comfortable and roomy. The kitchen had plenty of crockery, cutlery and saucepans. The oven was large but a second shelf would have been helpful. There were cooking knives but they needed to be sharpened. Food storage in the kitchen, pantry and fridge was quite cramped and the two white shelves in the kitchen, that I think were intended for ornaments, were quite dirty when we arrived. Before we arrived we asked if oven gloves would be provided which, we were assured, would be but they weren't. This, however, was a small inconvenience.

  Reviewed by Clive2.5★May 2024

• "We have had a lovely weekend, the location of the property is fantastic."

  As much as it was explained that there was only the one parking space, it does seem a shame no packing permit was available, as it cost a small fortune to pay for the car parking for the weekend. The little welcome pack was very great fully received . However the cleanliness of the property was something a little less pleasant. The area at the side door hadn’t been swept, it was covered in sand. Thick layers of dust under the sofas and the beds, the skirtings were filthy and one guest even felt the need to bleach the shower before any of us used it. The property is just looking abit tired. Now this didn’t take anything away from our weekend because we were all just happy to be away, but other guests might be abit more picky!! All in all a good weekend

  Thank you for your feedback. The housekeeping issues are being resolved. Property Owner

  Reviewed by Harriett3.4★May 2024

• "What you are paying for with this property is location but it has issues."

  Before I detail these I would like to compliment the comfort and cleanliness of the beds and linen. Here goes... Left on the table was a paper bag with a pack of biscuits in it and some condiments literally thrown in the at the bottom. If this is supposed to be Sykes effort as some sort of “Welcome Gesture” for new guests, then we’d suggest not to bother at all as this is really poor and in fact slightly insulting. The check in time strategically timed for 16.00 is clearly a deliberate ploy to ensure that by the time guests arrive and realise that the property is not clean and unacceptable it’s too late to call the office and complain as everyone has gone home. Downstairs loo has a loose metal carpet joint strip which is a genuine trip hazard – this has clearly been mentioned in previous reviews but has not been addressed – why ? We had two people in their eighties with us and this was genuinely unsafe. In order to access the fridge / freezer you have to enter a dirty utility area which is literally filthy and full of old paint cans and cleaning tools. This is not suitable for elderly people at all. Also this is not described in the text or in the photos. There is no need for the fridge /freezer to be in there, it should be in the main kitchen and this is simply poor planning. Steps leading to the dirty utility room have uneven rise, a low arched ceiling and no handrail – dangerous for anyone especially elderly people. Areas below fridge / freezer & washing machine dirty and had clearly not been cleaned for months. Sides and underneath of cooker in main kitchen also dirty and had clearly not been cleaned for months. An actual slug trail across the dining room carpet – disgusting – we never used the dining room for the whole stay. Some cups in kitchen cupboard not clean. Dirty porch / entrance area. Kitchen radiator does not work, kitchen permanently cold as a result. No tables in living room so nowhere to put down cups and drinks. Damp problem evidently with various chemical dehumidifiers around the property.

  We are sorry you had a disappointing stay. Housekeeping would have returned at any point to rectify cleanliness or maintenance issues had you got in touch, the office is open until 5.30pm. The local office did in fact ring twice and left messages to check everything was satisfactory during your stay. The hamper was left in error and the kitchen radiator has been fixed. Thank you Property Owner

  Reviewed by Deborah1.9★Apr 2024

• "There were areas of improvement with cleaning, not hoovered under sofas, cobwebs and some baking trays dirty."

  Not enough cleaning product around and the pantry needs cleaning out of all junk in there. For 10 people the fridge freezer wS quite small, particularly the fridge. Not having an outdoor space was a downfall as we had a couple of decent days where it would have been lovely to sit outside with a drink. Despite all this the house is lovely and comfy and an absolutely beautiful location. The beds were a bit soft and the pillows were too soft aswell, so some upgrades would improve the overall experience, perhaps a nest of tables to put drinks on in the lounge aswell. For the location and standard of accommodation the price was very reasonable for the time of year. If I had to pay more I'd be disappointed due to the things mentioned. I woukd stay in this house again at similar price without hesitation.

  Reviewed by Anne-marie3.4★Apr 2024

• "Hi, really enjoyed our stay at the cottage for a family get together."

  Warm, clean & comfortable. The grandchildren loved playing by & in the river - built stone towers, made rafts & generally had fun, even in Feb! Great area to find fossils. A couple of ‘minor’ points (not to be negative but advice for future guests) - we had 3 cars between us so parking near the property wasn’t that easy.. luckily one of the main car parks was free until the end of March so we used that. Might be more of a problem in peak periods. Property was on a main costal road from Whitby to Saltburn so had to be extra careful with the children & dogs, especially with no garden ( but we were aware of that beforehand) But had a brilliant time !! Additional Note to owners/management: - fridge & general food storage space was limited (especially for 8+ guests. - cooker/oven probably needs updated & more energy efficient. - have you looked into acquiring the spare land behind the gift shop to turn into a small courtyard for guests to use?

  Reviewed by Marian4.7★Feb 2024

• "Lovely house and soooo close to the beach."

  Yorkshire Cottages were amazing - so helpful when I needed to phone to ask where the high chair was - in the porch!! Would definitely return to the house and use Yorkshire Cottages again. Thank you

  Reviewed by Dianne5.0★Feb 2024

• "Nice property brilliant location, everything is there for a great vacation."

  We did have an issue with the heating which was sorted within a couple of hours. There are parts of the interior that would benefit from redecoration, overall we had an excellent break and would be happy to return

  Reviewed by Steve4.4★Dec 2023

• "Lovely property for family holiday with children Stairs to top floor rather dangerous and there were a lot of flies up there when we first got there."

  We loved the position of house, beach on doorstep, ducks to feed and water/sea so close. Heating went off but plumber was there within the hour to fix it. Lovely bedding, well equipped and very comfortable. Everyone loved it and wants to come again.

  Reviewed by Angela2.5★Dec 2023

• "Good property for a family holiday."

  Warm, comfortable and well equipped. Location is superb. The only downside is that there are a few maintenance issues that need attention and have been mentioned in previous reviews. These will probably be sorted in the quieter season though. We would come back if looking to visit Sandsend again.

  Reviewed by Lillian4.7★Oct 2023

• "Visited in October."

  The property is spacious with good facilities and has fantastic views out over the bay, however, these were somewhat spoiled by the double glazed units in the lounge being 'blown'. Condensation was also a problem in the front bedroom. Overall we were satisfied with the experience.

  Reviewed by Brian3.4★Oct 2023

• "Had to clear and wash out drier filter and condenser was cracked and leaked."

  Facilities and location otherwise are ideal for a family stay.

  Reviewed by Richard3.1★Aug 2023

• "Brilliant location - so loved being able to get straight to the beach which is fantastic The kitchen is great and really well provided in terms of pans and equipment and the living room and bedrooms are all lovely."

  The dining room is gloomy with very heavy furniture so we ate in the kitchen, which was fine.

  Reviewed by Pip4.7★Jul 2023

• "House was perfect for what we needed and location to the beach perfect with young children."

  The kitchen did the job, the lounge fit us all comfortably and there were more toilets than we were expecting so no fighting! We had a temporary shower curtain in one bathroom but it did the job and they made a point of phoning ahead to let us know. Bedding lovely but inconsistent quality on doubles compared with twins, guess singles machine washable if any accidents? The only downside is the wear and tear and cleanliness of windows. The downstairs toilet needs a complete redo, paint work internally needs stripping back and starting again. The windows are filthy, I raised this on the check in call but was advised they’re not allowed access to clean them. It’s not good enough, they need regularly cleaning and if not from outside then inside. Would come back but planned maintenance and TLC essential.

  Reviewed by Victoria4.1★May 2023

• "Property is in a perfect location, bus route is good up or down the coast, Property has everything you need , it easily suited our needs of 9 people, we were made aware on route the shower door was broken, but a curtain had temporary been put up, so not much of a problem, didn't like the fact when sitting in the dining room, next door's courtyard was right outside, so people were looking in, only major disappointment was the back double room's bath room was damp and significant amount of black mold on the walls, really not acceptable, but over than that we all had a wonderful stay."

  ......

  Reviewed by Andrew3.4★Apr 2023

• "No rear garden as advertised."

  Needed to let the dog out to go the toilet. No oven gloves, even though requested No hair dryer in main bedroom Cobwebs in windows Hairs and dirt from previous guests No bin liners No bed linen bags Mouldy walls and bathroom tiles Skirting boards very dirty Marks and dirt on walls that haven't been wiped Shower door dangerous, coming off the rails One of lamps in main double not working Door knob coming off to one of the double room No salt Cleaners were suppose to come on Sat after curiosity call. No one came or if they did we couldn't tell Had to wash pots before using as they were dirty

  Reviewed by Jennie2.2★Apr 2023

• "Really good location with great views!"

  Also the house itself was extremely comfortable and everything we could need was available. We'll visit again!

  Reviewed by Claire5.0★Apr 2023

• "Quayside is a great cottage in a wonderful position and is perfect for our family."

  The problem we have is with the double beds not really being big enough and suitable for tall adults, most of our adults are over 6ft and one is 6’7”! The property needs some TLC but being so close to the sea it is always going to be an ongoing issue and something we accept. We love the space and the facilities are good with a very efficient heating system. Getting enough hot water to fill the bath is a bit of a problem but it is only used for the children so a kettle full of boiling water is usually enough to get a temperature suitable for them. We love staying at Quayside and creating wonderful memories for the children, just as their fathers have when they stayed at Sandsend as children. The comments I have made are not for criticism but just feedback that might be of use. We stayed last year and have booked again for next year and everyone can’t wait to come back.

  Reviewed by Ruth4.1★Mar 2023

• "This property is fantastic for families with children looking to be close to the beach."

  The house has pretty much everything that you need. It is near lots of cafes, restaurants and a pub which is ideal for a self catering holiday let. We travelled with a young baby and had a lovely time whilst we was away. The house does have some small things that could do with updating. The general cleanliness was ok but I think the property could do with a real deep clean (hallway carpet, bathrooms, curtains). I think that this may be because the house gets so much use being booked out all year. Other than that we loved the house. Also there was no coffee left which you normally get at a holiday let, so take some if you stay here. We would book this property again with the children and would recommend to our friends.

  Reviewed by Katie4.4★Mar 2023

• "The house is lovely and the location is perfect."

  We had a fab stay and the bedrooms and living room were great for our needs. There were a few niggly issues that did impact on our stay and that we would like to draw your attention to so that they can hopefully be sorted out for future guests: The toilet in the main house bathroom on the first floor was unusable as when it was flushed, the pan filled up and took a very long time to drain; The shower tray in the main house bathroom on the first floor filled up so quickly and drained very slowly, meaning only very short showers could be had otherwise it would have overflowed (so short that the water didn't get chance to properly heat up); There was broken glass and a cracked cup in one of the kitchen cupboards; Some plates had been put back in the cupboard which weren't properly clean; The cooker really needs updating. The house is really lovely and we did have a good weekend but we chose the property specifically because we wanted more than one bathroom and we were effectively reduced to one shower between nine of us.

  Thank you for your feedback, your comments have been notified and acted upon. Unfortunately there was a plumbing issue which has since been resolved. Property Owner

  Reviewed by Clair3.1★Mar 2023

• "My friends and I have been coming to stay here for 4 years now."

  When we arrived on this visit, the house was freezing as the heating was switched off! It took a day to heat up. Apart from that it was clean and tidy and finally someone has swept up outside. Much better than last time.

  Reviewed by Catherine4.4★Mar 2023

• "Lovely house, well equipped, amazing location."

  We were worried after previous reviews about cleanliness but the house was spotless. There were a few minor maintenance issues, not unusual for a house this old, but nothing that detracted from our stay. We were 2 families and there was plenty of space for everyone to enjoy. Everyone’s favourite place was sitting in the window seat, watching the waves and also the world going by. Pub opposite, fish restaurant almost next door, 2 cafes, local store. Reliable local bus service to Whitby if you don’t want to walk along the beach every time. A very relaxing stay.

  Reviewed by Jackie4.4★Feb 2023

• "We love staying at Quayside, this was our fifth visit."

  The house suits our needs as a group of friends and the location can't be beaten! However, on this visit we found the house wasn't as clean. The seat cushions on the sofas hadn't been hoovered under for a while and there were empty cans under them! Up in the attic bedrooms was noisy, there was a banging/flapping noise coming from the sides of the rear dormer when it was windy. The hot tap in the furthest attic bedroom doesn't work. The outside, around the porch door still could do with a sweep and a lick of paint. We mentioned this last time!

  Reviewed by Catherine3.4★Nov 2022

• "Quayside cottage is delightful, we stayed for my 60th birthday at the beginning of November with family , dogs and babies ."

  The size and location of the house were perfect and as we did have sandy dogs ( and babies ) I felt I was able to relax without having to continually clean up ( although I still did ! ) During the week the heating and hot water stopped working however the agents rectified this within a few hours . Before our visit I had read some bad reviews and was very concerned however the house is warm , comfortable, in a superb location next to the beach and great pub ! It isn’t 5 star as needs a lot of maintenance but is a comfy , beachside home and we had a very happy week

  Reviewed by Helen3.1★Oct 2022

• "I was concerned after reading several reviews about the cleanliness of the house particularly but I didn’t need to be."

  The house was clean and we had a lovely stay. The location is perfect for the beach and is very well equipped on the whole. The fish and chip shop along the road is lovely and the pub food across the road is delicious with huge portions. We took the bus to Whitby and Runswick Bay. The only improvements I would say is that some of the mattresses could do to be replaced and some more glasses for the kitchen which would make the stay perfect. We are hoping to return next year.

  Reviewed by Sarah4.4★Oct 2022

• "The location of the property is excellent with direct access to the beach and sea views."

  However the property needs a thorough update and deep clean. The downstairs toilet smelt of urine and 2 showers for 10 people isn’t really enough. There is a lot of building work going on next door which is encroaching on the rear of the property, with plastic covering the dining room window completely. It would be courteous to let guests know that this is happening before they arrive. Window keys were missing meaning we were unable to open windows.

  Reviewed by Esther1.9★Sep 2022

• "This property was great for our family to stay with a really good location close to the beach and several great cafes."

  We had a great time. The house is comfortable but shabby and needs a proper deep clean and some maintenance and updating, especially with bathroom fittings, many of which were damaged or needed replacing.

  Reviewed by Nigel3.4★Sep 2022

• "This was the perfect setting and stay for our family of 10."

  We had everything we needed for a fantastic 7 day stay. The beds and bedding were so comfortable. We all slept so well! The location was perfect. Great views from the house and a wonderful starting point for days out, runs, walks and lazy days on the beach :-)

  Reviewed by Victoria4.4★Aug 2022

• "As with other reviews, this property needs some loving care."

  The location is superb but the quality is lacking. If you ever persuade the owners to upgrade the beds, clean the windows, attend to all the neglect, do let me know and we would certainly rebook. It’s such a shame. Hope this helps, yours, hopefully, AS.

  Reviewed by Ann2.5★Jul 2022

• "Beautiful location but the house could with a little refresh."

  Shower door in the main bathroom is still broken (noticed from a previous stay 12 months earlier). Disappointed in the cleanliness of the property. Garden overgrown and unusable. Why advertise as being dog friendly and have no garden? Love Sandsend but will be staying at another property next year.

  Thank you for your feedback, we will have a look at the shower door and have a word with the cleaner. The property is however not advertised as having a garden, however, this property is right next to a dog-friendly beach.We have a number of dog-friendly properties that do not have a garden, we are sorry you did not find the property sutiable for your need. Property Owner

  Reviewed by Richard2.5★Jul 2022

• "The dirtiest and most badly maintained property I have ever stayed in, a real disappointment."

  The heating and hot water broke down on Sunday morning to cap it all.

  Reviewed by Andrew1.3★Jun 2022

• "Absolutely lovely place would definitely stay there again"

  Reviewed by Tony5.0★May 2022

• "Great location."

  Quayside is really good for family holiday together and provides homely environment but is generally in need of some tlc. The cooker is well past its best. Outside is really poor and needs a good tidy up (dog mess, builders rubble and litter). That said we had a great time and loved being close to the beach.

  Reviewed by Richard4.4★Apr 2022

• "We had a lovely stay, the location was perfect."

  The house could do with a few more items like a dressing table to get ready, but overall was good and as expected!

  Reviewed by Emma4.1★Apr 2022

• "Our 4th stay here."

  We love the house and location. It works well for us, we are a group of great friends and will be back! Only downside was the outside of the house, particularly the side porch, which could do with a tidy up and painting.

  Reviewed by Catherine4.4★Mar 2022

• "The property I stayed in was lovely could do with a bit of decorating here and ..."

  The property I stayed in was lovely could do with a bit of decorating here and there However the most serious issue was one of the The main doors was blocked up with a hoover and a set of ladders and a stair gate if there was a fire I don’t think we will be able to get out in time

  Reviewed by Kevin3.4★Dec 2021

• "This is our 6th trip to the cottage, we love it."

  But it desperately needs the oven fixing, it just doesn't get to temperature unless it's on full blast, and the dials are hard to read as the marks have worn off.

  Reviewed by Janet4.7★Nov 2021

• "This was our third stay here."

  There have been some improvements since our last visit, a new sofa in the living room being one of them. A great house in a wonderful location with plenty of places to eat nearby. We will be back.

  Reviewed by Catherine4.4★Nov 2021

• "Rented for a family get together."

  Perfect location. All bedding and towels really clean and house had everything we needed. Would recommend and would use again.

  Reviewed by Craig4.7★Oct 2021

• "Inside the house was clean, comfortable and spacious."

  Lots of rooms and bathrooms and toilets especially good. The welcome pack was nice but the milk (frozen) had gone off and I threw it away.Outside it really needs a lot of TLC. If only the back of the house was tidy. It was a mess to look out on..and could a nice seating area be created? The front looks very tired and the steps wrecked. Many of the windows (sash) need repair or replacing. I'm not surprised as the traffic on the road was horrendous. It was only adults staying thank goodness.(except for one grandchild for 2 days) I would not want to stay here with children by that terrible road. It needs to be emphasised in the advert. We enjoyed our stay because we were out and about every day and it WAS good to be so close to the beach. I thought it was overpriced and I was worried that my family would be disappointed by the appearance of the house. I would not return here for that reason. I think you should remove it from your books until it's had all these things addressed. Some fold up garden chairs for the beach would have been nice too.

  Reviewed by Barbara3.1★Sep 2021

• "Quayside is in a perfect location with beautiful views from the front out to the sea."

  The windows, particularly the front bay was quite dirty and detracted from the amazing view. The property definitely needs some TLC and updating of furnishings, some walls show signs of damp and the windows could do with replacing, they were completely covered in condensation each morning. If the property was updated I would definitely return just for the location.

  Reviewed by S3.4★Sep 2021

• "The house is a good size for 10 people but lack of long-term maintenance and attention to detail do detract away from the near perfect beach location."

  We had a heating issue while we were away and this was resolved swiftly. Thank you. The 2nd floor rooms are accessed by a steep uncarpeted stair and sliding doors (one of which squeeks) and the single beds were very high; these were all a concern with young children and did cause issues. The mattresses are well worn and covered with a duvet which does not make for a great nights sleep. The duvets bizarrely seem to get mixed up inside the cover every night so you have to remake 10 beds every day! The oven and hob dials have rubbed off all except one and the oven has seen better days and takes an age to heat. There are plenty of wine glasses but very limited normal drinking glasses. The windows were filthy which prevents a good view of the Seaview. The front of the bay has damaged double glazing which no amount of cleaning will help! We cleaned the front window but you couldn’t tell by the end of the week so weekly cleaning is required. The bird poo in the upstairs rear window suggests this hasn’t been done for a while. The house would benefit from a second bath and the massive front bathroom has plenty of space to accommodate. The floor in this room is coming us and needs local repair. Parking for one car for a 10 bed is less than ideal but this is clear in the marketing so we parked for free by the public loos which was not one of the listed suggestions which were all full. Fitting 10 people around the dinning table is probably unrealistic! The house does have a significant damp problem most likely caused by leaking drainage puddling behind the wall, high external ground levels, poor render detailing and lack of damp proofing (not caused by its proximity to the sea despite this being noted in the house). There is also cracking to the front elevation. These issues do need dealing with as they will be damaging the structure and the remediation costs are only going to increase with time and damage; albeit they did not massively affect our short term stay but they are unpleasant and we did have to buy candles and air spray to hide the damp smell.

  Reviewed by Alison1.9★Aug 2021

• "A fantastic location."

  A Comfortable house. A larger fridge would have made things easier for a family of ten. As it is, there is a fridge freezer but the fridge is quite small. Would stay here again.

  Reviewed by Andrew3.8★Aug 2021

• "Fantastic location."

  We were a bit worried about being on a busy main road, but the traffic wasn't noticeable. Plenty of parking nearby so we had no trouble finding somewhere for our second car. Very comfortable and well equipped house, which was nicely sized for ten people. Past and recent feedback suggested the house was dirty, which I reported to Sykes and they responded positively and helpfully. The house was holiday home clean when we arrived, but it is a bit shabby and tired in most rooms. Carpets downstairs are worn, maybe natural floorboards or laminate floor would be more sensible given this house will attract beach lovers. There's also a problem with damp throughout the house, particularly in the rooms at the back, which was noticeable and unpleasant in the dining room. The cooker is probably at the end of it's useful life - the controls are unreadable and there's only one shelf. We had a few unwelcome guests downstairs, mice made regular visits in the downstairs hallway. There are a few holes along the bottom of the skirting boards that would benefit from being blocked up. Outsider space would be a fantastic addition to the house. There appears to be a garden at the rear of the property which would be great for eating out and relaxing if it was cleared. I've organised an annual holiday for ten or so people for many years and I've had much better quality for a similar or cheaper price. I would consider booking this house again as the location and layout made up for the few shortcomings.

  Reviewed by David3.8★Aug 2021

• "The house was absolutely filthy & is in desperate need of a deep clean & maintenance."

  We were not at all comfortable staying there, the state of the property led to us having to pay to eat out as we couldn’t face cooking or in the property, the children were constantly covered in dirt & hair from the floor and soft furnishings. There was mould in many places within the property. The kitchen was not stocked with appropriate equipment. There was not suitable or hygienic cleaning equipment left for us to attempt to tackle the worst of it ourselves. I did complain when we got there to Yorkshire Cottages, I then had to chase to find one when a cleaner was coming & nobody called me back to see if we were then satisfied. The cleaner sent stayed for no longer 30minutes, cleaned only two things that she’d remembered she’d been informed about & did not appear to notice any of the other areas that desperately need attention. I have a number of photos that I will be sending on to you as evidence clearly showing the piles of hair and dirt collecting in every room, the mould in the fridge, on the ironing board, the walls. We paid over £2000 for the accommodation & am so disappointed that we all felt so uncomfortable being there.

  Reviewed by Kate1.3★Jul 2021

• "Not a good start with a nasty smell on arrival in the hall, and we needed to wash up everything from the cupboard which had a musty smell."

  Basics like bin liners and dishwasher tablets not supplied and the front windows needed cleaned Having said that the property is in a great location and the bedrooms and front room were clean and comfortable with the beach, a great pub and fish and chip restaurant on the doorstep. Also the drive could be changed to accommodate 2 cars and with no access to the garden which is overgrown.

  We are sorry you were unhappy on arrival to the property, we will investigate the smell and resolve the issue. We are glad you appreciated the great location the property is in and enjoyed all that is to offer right on the doorstep. As advertised, there is only enough space for one vehicle to park at the property. The garden is not part of Quayside and is owned by the next door neighbors. Property Owner

  Reviewed by Simon2.8★Jul 2021

• "Arriving to find the outside bin full to capacity and 2 cardboard boxes full of bottles some of which were broken is unacceptable, hence we cant give it top marks for cleanliness."

  parking has always been a problem and was much worse this time. No space was available on any of the nearby streets so a car park had to be used for our sons car for the duration of the stay, meaning that he had to be up and out by 8.30 am to go and pay for each days parking before 9 am. Sandsend is beautiful and the house is in a lovely location.

  Thank you for your feedback, I'm glad you appreciated the great location of the property. As you know Quayside does have private parking for one vehicle, but unfortunately there is not enough space for a 2nd car, although there are plenty of other parking options in Sandsend. It is unfortunate about the bins, I appretiate this is not how you expected to be welcomed to the property. Quayside is on a commercial bin service so if the collection was missed, we should be alerted and then we can request a collection. I hope you enjoyed your holiday on the Yorkshire coast. Property Owner

  Reviewed by David4.4★Jun 2021

• "The house sleeps 10 and the fridge is an under counter size, which is ridiculous."

  That is only suitable for a cottage with two guests, there is plenty of room in the pantry for an upright larder fridge which you can get for about £300. Its a great location in Sandsend but the house needs a good make over, think it will be very tired looking by the summer.

  Thank you for taking time to send us your comments from your stay at Quayside. We welcome all feedback so we can ensure future guests have the best experience possible. With regards to your comment about the fridge, there is actually a large family fridge freezer in the pantry already that should be an adequate size for the size of the property. The owner does carry out regular maintenance needed in the property in order to ensure it is up to standard so no matter what time of year it is, the property is ready to welcome guests. Property Owner

  Reviewed by Richard3.4★May 2021

• "Excellent location."

  Needs news beds and new TV.

  Reviewed by Tracey3.1★Apr 2021

• "A very pleasant property, situated in an ideal location."

  A short break for 2 adults (+ 1 small dog) so it was more than adequately sized for our needs. Externally, the property is situated on busy road (by day) and has no useable garden, it offers parking for 1 vehicle (but you would struggle to accommodate a very large car) it sadly lacks ‘kerb appeal’, however, internally,, it is very stylishly furnished and decorated in a ‘shabby chic’ style, was warm and comfortable, and felt welcoming. The kitchen is well equipped, with plenty of glasses, cutlery, crockery, has a dishwasher, washer/dryer (not used), and a good sized ‘fridge and freezer in the pantry area. A small supply of kitchen roll, refuse bags, and dishwasher tablets etc included. The bathrooms offered both a shower, and a bath, with lots of towels provided. Hand soap, loo roll etc available. We slept in the back ‘double’ bedroom as it was quieter (being away from the road), which was well furnished, altho the bed was not overly comfortable, and a bit on the small side (compared to what we are used to). You can eat in the kitchen which would seat 4, or dining room (which would just about seat 10 at a push). The lounge is light and airy with lovely views of the beach/sea, has a nice window seat, comfortable sofas, and additional chairs, and a large TV (Sky). The WIFI worked well during our stay. There was a small supply of logs for the stove, if you needed to use it (we did not). The standard of cleanliness was ‘good’ but not ‘sparkling’ (some areas would have benefitted from a more thorough dust/vacuum). There is a small local store very close by where you can purchase milk, bread etc, and restaurants/public house that serve food in Sandsend. There is also a regular bus into Whitby (and north), or you can opt for the 3 mile stroll along the coast road into the town itself. We would return to ‘Quayside’ for another coastal break, which in itself is always the ‘proof of the pudding’.

  Thank you for your feedback which is always welcome. We have taken on board your comments and the house has undergone a programme of improvements and renovation and is under new cleaning management from 2021. Property Owner

  Reviewed by Anne4.7★Oct 2020

• "Lovely house in a great location."

  Close to the beach and the pub. It is situated on a very busy road with no outside space so not really suitable for dogs. Traffic noise was a problem for the front bedrooms but it was quiet at the rear of the house. There is only parking space for 1 car. All the road side parking was taken during our stay and the price of the pay and display car park near by is £6 per day. If an extra parking space could be negotiated that would greatly improve the property. There was no welcome pack on arrival - as advertised on the website - which was very disappointing. Luckily there was a shop nearby where we could by some essentials. Sandsend and Whitby are great places to visit for a family holiday.

  Thank you for taking the time to give feedback which is always welcome. We would like to respond the fact that no welcome pack was there for your arrival. Due to Covid we have suspended our welcome packs as an extra precaution for our guests. Property Owner

  Reviewed by Wendy3.4★Sep 2020

• "This cottage is dilapidated and filthy."

  We were greeted with bags of rubbish from previous occupants outside the front door, which were still there 4 days later when we left prematurely. The house itself was dirty, uncared for, smelt of mould and damp. It clearly had not been cleaned properly for weeks - dirt, crumbs and bits of old foodwaste from weeks of previous guests left on shelves, on the floors, on sofas etc. There was insufficient crockery and glasses and cooking items for a group of 9 people. There were holes and large splinters in the bare floorboards, missing bedknobs, broken kitchen binlids, broken remote controls... the list goes on. At worst there was a pile of dirty laundry from the previous guests piled up in the corner of one of the rooms. Sykes have been totally dismissive and contemptuous of our concerns and maintain that we should have allowed them to come and clean the property mid week whilst we were still there. In Covid-19 times this would not have been possible without a huge amount of disruption to us on our holiday - namely packing up our stuff, and vacating the property for at least a full day whilst it was fully deep cleaned. We have received no acknowledgement of this, or apology from Sykes. Absolutely disgraceful.

  Thank you for your response. We are aware that you raised concerns regarding the cleaning on Saturday afternoon having arrived on Friday. We arranged for a housekeeper to call at the property to make arrangements for a team to return to address any issues on Sunday whilst you were out for the day. We note the housekeeper spent some considerable time with you but the offer to address the cleaning issues was declined. We are very sorry that the property was not found to be to your satisfaction on arrival on Friday but would dispute your assessment of dilapidation. The property is very popular with many returning guests. I am aware that the weather was dreadful the weekend you arrived and appreciate this would hinder your enjoyment of the area. Property Owner

  Reviewed by Zoe1.3★Aug 2020

• "We thought the cottage was extremely well situated and on the whole were satisfied with it, however we had 2 major problems."

  There was no recycleable waste bin and the general refuse bin was not emptied, even though we put it out on the evening before the collection date. We had, therefore, bags of rubbish cluttering the kitchen for most of the holiday. There were also mice at the property. Two of our party actually saw them. There were also some very minor problems which, if remedied, would help future guests. Whilst it was generally very well equipped, there were too few normal drinking glasses, mugs and teaspoons. Neither of the can openers worked.

  Reviewed by Christine4.1★Aug 2020

• "Thank you very much for renting this property to us for a third year."

  We were very dissapointed with the cleanliness of the property and though this was supposed to have had a deep clean, it definately hadn't. Perhaps your cleaners don't have the time! We left the property on Thursday lunch time having had enough because of Covoid and people not obeying the current rules of wearing masks and social distancing., obviously not your fault, but sadly some people just don't care about taking precautions. The tiling above the bath in the en suite had dirty patches on and in the main bathroom the tiling round the shower was filthy. We left the house on Thursday - having cleaned as best we could with the means given us, even removing the dust and cobwebs from under the beds - this was not deep cleaned. The settee nearest the window in the sitting room was very uncomfortable, we think that it was broken somewhere. Thankyou for at last putting a blind up in the en suite bathroom - we mentioned this last year after 2 years of putting a blanket over the window. I do think the rental for this property is very dear for the state it is in, it does need some tlc to make it worth the price paid. I know we are paying for the amount of bedrooms and the location, but we have stayed elsewhere with similar conveniences and a lot more luxury for less than we paid here. Having said all this, we would have liked to come back next year, because of the convenience of being so near the beach, but sadly it is booked for our dates. I did ring your office on Friday to let them know all this and that we had vacated the property. Thankyou again for renting this property to us for a third time!

  Thank you for your review and we are very happy to note your continued enjoyment of our property. We are disappointed, however, to note you were not entirely happy with the housekeeping on this visit. We understand Yorkshire Coastal Cottages invite guests to report any issues with which they are dissatisfied as soon as they become apparent so that they may arrange for the matters to be addressed as soon as possible. I am sure a return visit by the housekeeper would have been arranged had this been brought to anyone's attention on your arrival or during your stay. We are pleased with your response regarding the blinds and confirm that a stiff lock has also been replaced. We have also replaced some kitchen appliances and look to replace other items as they are brought to our attention. We look forward to welcoming you back on another occasion when you can find a suitable gap in the calendar. Thank you for your continued interest in our property. Property Owner

  Reviewed by Linda3.1★Jul 2020

• "We arrived to find no logs in the welcome pack and no heating working which wasn't too good on a cold evening."

  The property was very tired and needed some attention, having damp in a few rooms.no working batteries in remotes for TVs. On a good note the beds were clean ,towels and well equipped kitchen and in a lovely location.

  Reviewed by Alison3.1★Jan 2020

• "Superb property, can't be faulted"

  Reviewed by Matt5.0★Jan 2020

• "Fantastic time house was perfect only one problem the front door is really hard to lock"

  Reviewed by Sara5.0★Nov 2019

• "This was our second visit to Quayside."

  It's a real home from home. The welcome bag of goodies is a nice touch. Great house in a wonderful location. I'm sure we will be back!

  Reviewed by Catherine5.0★Nov 2019

• "The house was in a perfect location, ideal for a family holiday of both adults and children."

  There were just enough cafes and shops to have a variety of eating out or self catering needs. The beach was perfect for the children. We had a lovely family holiday there and would definitely return.

  Reviewed by Elizabeth5.0★Aug 2019

• "A great holiday cottage in a peaceful location."

  The welcome bag was much appreciated as a personal touch. Thank you for a great holiday in Whitby. So much to do that we didn't get a chance to fit it all into a 5 day break so we will definitely be back.

  Baxter PartyApr 2019

• "House very comfortable and well equipped."

  We would recommend The Hart Inn which serves excellent food. Also The Tides. Two gift shops next door are also very good.

  Greenwood PartyMar 2019

• "Beautifully clean and so wonderfull furnished."

  Rebecca AdamsDec 2018

• "Fabulous Cottage; very warm and comfortable."

  Handy for everything in Whitby with views of the Abbey from bedroom windows.

  Ellis PartyDec 2018

• "Brilliant location, would definitely come back."

  Welcome pack was a lovely touch.

  Mannion PartyNov 2018

• "Lovely cottage - comfortable, spacious, nicely decorated and great position!"

  Second time we have stayed at Quayside and I doubt it will be the last! Enjoyed another lovely meal at the Bridge Cottage Bistro. Yum!

  Garthwaite PartyNov 2018

• "It was a great holiday for our family, 3 generations together."

  The location was great and the experience with Yorkshire Coastal Cottages very good. Many thanks

  The Roy PartyJul 2018

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