Rigg Cottage

50 Customer Reviews

• "An amazing location, just minutes from the beach and very close to Whitby by car or foot."

  Parking was easy. Beds / bedrooms were fantastic. Kitchen was clean and had plenty of everything (plates / pans etc) Lots of books / games provided too

  Reviewed by Isobel4.7★Apr 2025

• "Beautiful cottage with an enclosed garden for our dog."

  We had a fabulous stay, the cottage was well equipped, beds super comfy and the fire was cosy. Excellent location, we will definitely return. Thank you.

  Reviewed by Claire4.7★Oct 2024

• "A beautiful cottage in an ideal setting Very well equipped with lots of attractive personal touches Light and bright A good garden the dogs loved it!"

  So nice to lie in bed and hear the sea and get up to a warm cosy room However after the 3rd day there was no heating and we werent allowed to alter the controls! This is poor as in other cheaper properties including caravans we have had heating available as required The dryer on the washer- dryer wasnt working We took home damp washing Also the freezing compartment in the fridge was completely frozen up In the bathroom a grab handle is needed for safely getting in and out of the bath also a thicker and less slippery mat in the bath However these things can easily be put right and we thoroughly enjoyed our stay Loved the naughtical decor and the general feel of the cottage Also loved Sandsend and the beach and the valley and the eateries it all exceeded expectations Wish we were all back there ! Dorothy Kershaw

  Thank you for your lovely comments regarding Rigg Cottage. I am so sorry to hear that you thought there was no heating after 3 days, The heating is mains gas so is available 24 hours a day and set on constant. You just need to control the temperature by the thermostat at the bottom of the stairs. It probably needed turning up if you had been lighting the fire. What a shame. New fridge now ordered and dryer will be fixed. Property Owner

  Reviewed by Dorathy4.1★Oct 2024

• "Lovely cottage in an excellent location."

  Very comfortable and well equipped. Bed good sized and very comfortable. Good quality linens and towels. Heating available and efficient. Kitchen very well equipped. A few minor decorative issues (plaster off in patch in one bedroom, bath panel secured by tape, odd place needing lick of paint) but nothing which impaired enjoyment of the property. A loo brush in the bathroom would have been useful. We were amused to discover dozens of DVDs but no DVD player evident. Realistically this property is perfect for 2 adults but would be very much a squash for 5 people. Highly recommended and would certainly use again.

  Thank you for your kind feedback. DVD player must have been taken away with the old television. Apologies, it will be replaced. Property Owner

  Reviewed by Ian4.7★Sep 2024

• "Pro’s - location, garden to sit out, parking."

  Con’s - house generally not clean, garden / driveway unkempt, house shabby in general and not well looked after; eg previous reviews April 23 and May 24 note issues still not rectified (bath panel / plaster above radiator in bedroom). Property really needs total refurbishment to bring up to a level where it can justify the current rental price: indeed, we have now booked a property nearby for the same week next year, better location and recently renovated, for a lesser amount. Unless the owners are willing to invest in improving the property, I think Rigg Cottage will struggle to compete with others on the market. Also during our stay, there were two properties next door but one either side undergoing building / extension work, so the street was busy and noisy with workmen from around 7.30/8.00 in the morning, and overlooking the garden in the afternoon, so not ideal. Will not be returning, sorry.

  Reviewed by John1.9★Aug 2024

• "Very pleased with Rigg Cottage (and Sandsend generally)."

  A minor fault in the bathroom was rectified very quickly and efficiently, which gives us confidence that should anything go wrong on a subsequent visit the response would be similarly good. Some instructions on how to operate the TV would have been useful, as everything seemed to be internet based rather than through an antenna. Definitely considering another visit.

  Thank you for your kind feedback. I noticed that there was a new plug in the bath so I presume this was the problem and I'm glad it got quick attention. I am afraid that the television is brand new and apparently they do not come with instruction books these days! It usually works the normal way, perhaps the previous guests moved it onto the internet setting. I hope you will return. Property Owner

  Reviewed by Christopher5.0★Jul 2024

• "We had a wonderful time at Rigg Cottage."

  The house was really clean on arrival and was well kitted out. The children loved discovering the kids books. We hope to come back again!

  Thank you for the kind feedback. It is very much appreciated. Rigg Cottage would love to have you back! Property Owner

  Reviewed by Lucy5.0★Jul 2024

• "Really enjoyed our stay, property was beautiful and very comfy, immaculate clean white towels and bedding too."

  Great that there were so many kitchen utensils. Gorgeous peaceful garden with plenty of seating. Would definitely book this property again. There are no grocery shops in walking distance of the property so a small amount of milk, tea bags and coffee (maybe just sachets even) would have been a nice welcome after a long journey.

  Thank you so much for your kind feedback and that you also enjoyed the cottage garden at the back too. I note what you say about the coffee and tea bags. An excellent idea, thank you. Property Owner

  Reviewed by Sharon5.0★Jul 2024

• "Right Cottage was lovely."

  Great location

  Thank you for your kind feedback. Property Owner

  Reviewed by Allison5.0★Jun 2024

• "Property was dirty on arrival all cups glasses and bowls had to be washed before use as were covered in hair and dirt."

  Bedroom two had a leak from the ceiling when the toilet was flushed. There was a lot of hair all around the property. The sofas were covered in dark throws which were also covered in hair and didn’t look like the photos at all. It looked generally tired and a bit neglected with weeds in the front and rear garden and the bathroom tap leaked if it wasn’t turned really tight. Radiators were really dirty and there was no wardrobe to hang clothes - the chest of drawers for your clothes was in the kitchen rather than the bedroom and you had to inch your way around the bed as the bed was too big for the room which made getting ready a bit tricky. We didn’t report issues as just wanted to get on and enjoy our stay as best we could without people having to come in and fix things. Sandsend was really beautiful, great beach, places to eat and friendly people but I wouldn’t stay in this property again.

  Thank you for your feedback. I am sorry that you found issues with the cleanliness. This is very rare and we will make sure that housekeeping is informed of the points you have raised. Had you reported your concerns whilst at the property your complaints would have been addressed. Property Owner

  Reviewed by Elizabeth2.2★May 2024

• "The cottage is in a lovely location close to the beach,walking distance to eateries and is very quiet."

  Very clean with nice bedding and towels. There were however a few things that's need sorting out: -lino in dining room doesn't fit the floor and is rippled causing a trip hazard - plaster has fallen off of the wall in the front bedroom under the window - bath panel is held on with sticky tape If these were remedy the cottage would be perfect

  Dear Guest Thank you for the lovely comments you left in the guest book. They are very much appreciated. You are quite right about the three top jobs that need seeing to and they are on the "to do list". In fact the plastering was booked for last week but had to be postponed due to illness. Next time you come they will be done! Property Owner

  Reviewed by Andrea3.8★Apr 2024

• "We had a very enjoyable stay at Rigg Cottage ."

  A beautifully clean well equipped comfortable cottage in a quiet and lovely residential area only about 350 yards from the Beach . We will recommend Rigg Cottage to others and at some time return to Rigg Cottage for another visit.

  Thankyou, your kind feedback is very much appreciated. Property Owner

  Reviewed by Jeremy4.4★Apr 2024

• "We love Rigg Cottage"

  Thank you so much for your feedback. It makes everything worthwhile when it is appreciated like this. Thank you again. Property Owner

  Reviewed by Nigel5.0★Nov 2023

• "Stayed here for a week."

  Delightful little house, 2 minute walk to the seafront down a slight hill. Parking for 2 cars is debatable, perhaps 2 small cars. The rear garden is overlooked by another house at the end of the garden but we only saw the occupants once all week. The rear garden could do with tidying up and the previous holiday makers hadn’t cleaned up after their dog so apart from the first night we didn’t use the rear garden, we took our dog out. The cottage is comfortable, 2 comfortable sofas and an armchair, decent TV with a Humax freeview box. Great little kitchen/diner. 2 very comfortable bedrooms, really comfortable beds. A large bathroom which was also great, terrific shower and plenty of hot water. I would definitely recommend this place. We would stay here again.

  Apologies that the previous guest had not cleared up after their dog. There is a plan to widen the drive a little so that should help. Property Owner

  Reviewed by Kate4.7★Nov 2023

• "We enjoyed our stay at Rigg Cottage, it was a cosy cottage and not far from the beach."

  There were a few problems mainly around the TV, which was not working on our arrival on Friday. We contacted you and you sent the engineer on Saturday. He managed to get it working and left a remote control he had in his van. He advised that he would inform you that the TV would probably need replacing. On Monday the TV would not work again so we spoke with you and you sent the engineer again. He managed to get it working but said theses were ongoing problems. In terms of the cottage welcome book it advised that all instruction manuals were in the one drawer in the dining room but on checking, there were none in the drawer, so no help with any devices! The book also said there would be a starter pack of logs in the shed but we could not find any. The cottage did have great blackout blinds and curtains in the bedrooms which were very good. A lovely little cottage.

  Sorry you had trouble with the TV and that you did not manage to find the instruction manuals. They are in a drawer in the dining room cupboard. Property Owner

  Reviewed by Bernadette3.4★Oct 2023

• "Could do with refreshing pictures look better than it was."

  Garden needs tidying up deckchairs etc we're just thrown into storage space. Seat pads were left out in rain should be stored away.

  Reviewed by Carol2.5★Oct 2023

• "The cottage had a wonderful character, however this was let down by the extremely poor maintenance inside and outside."

  The sofas were so tired with no spring left and grubby. The Lino in the dining area was poor quality, ill fitted and torn, there were ripples in the flooring that it was a trip hazard. Paint had been sloshed about, over the window frames, on windows etc. Dining chairs were stained. Outside everything was ramshackle; every outbuilding needed painting. Lots of clutter, seat covers mouldy, dead plants, broken deckchairs strewn about, cleaning equipment left hanging around. The back garden was so unappealing that we never used the outside space, especially since there was a house in the back garden. This was one of the worst cottages I have ever been in and so far removed from the listing as to be almost fraudulent!!

  Reviewed by Tracey1.3★Sep 2023

• "Lovely cottage - everything you need although the garden/outside area in need of some improvement"

  Thank you for your feedback and glad you loved the cottage. Your comments about outside are noted. Property Owner

  Reviewed by Simon4.1★Aug 2023

• "We loved our stay at Rigg Cottage, it really felt like home."

  Tastefully decorated and spotlessly clean. We could see the sea from both bedrooms and it was only a 2 minute walk down to the beach. Delighted to find a beautiful little garden beyond the patio. The only negative was the bathroom, it could do with frosted glass window (rather than having to raise and lower the blind for privacy) and the bath panel was loose, but this didn’t detract from our enjoyment of the cottage. We would definitely recommend and we would love to stay again. Thank you Rigg Cottage.

  Thank you for your lovely feedback. A new bath panel has been ordered. Property Owner

  Reviewed by Samantha5.0★May 2023

• "Lovely cottage in a great location"

  Thank you for your feedback. Your comments are very much appreciated. Property Owner

  Reviewed by Linda5.0★May 2023

• "Rigg Cottage was an excellent holiday let being clean, warm, comfortable and apart from the kitchen pans, very well equipped."

  The cottage is a short five minute stroll from the beach and a further five minutes brings you to a good pub with excellent food. There is also a more up-market, although more expensive restaurant nearby. The village shop has ceased trading but there is a good community store in a village nearby. The cottage is nicely decorated and furnished and there was plenty of room for the two of us, although larger parties may feel a little cramped. Overall, we would happily return to the cottage.

  Thank your for your feedback. Your comments are greatly appreciated. Property Owner

  Reviewed by Terry5.0★Mar 2023

• "Great cottage."

  Perfectly placed for exploring sandsend. Cottage has everything you could need.

  Thank you for your very kind feedback. It is very much appreciated. Property Owner

  Reviewed by Patricia5.0★Mar 2023

• "Fabulous cottage in a very good location ."

  The shower didn’t work but a plumber was called straight away.Unfortunately it wasn’t a quick fix but this didn’t spoil our stay we just had baths instead.We was sent a lovely bag of goodies which was a really nice touch.Just want to say what fantastic customer service you offer this makes a big difference so I’ve booked my next cottage with Sykes cottages in Grasmere .Thanks again Tracey Coates

  Thank you for your feedback. It is very much appreciated. This cottage now has a nice new shower! Property Owner

  Reviewed by Tracey4.7★Jan 2023

• "Absolutely perfect."

  ....equipped with everything you would need for a complete home from home experience.....quiet area and location to the beach Whitby and surrounding area really good....couldn't fault a thing including the thoughtful touches that made our Christmas there perfect Thankyou from the Utting Family

  Thank you for your kind feedback. It makes all the hard work worthwhile when appreciated by guests. Much appreciated. Property Owner

  Reviewed by Lisa5.0★Dec 2022

• "A beautiful home from home cottage ."

  Cosy with lots of personal touches. Just one small negative ( not a complaint … just a comment to note ) It took us a good while to work out how to use the oven … instructions for this in the info file would have been useful .

  Thank you for your kind comments. Sorry you did not find the manual for the cooker. These are kept the the dining room cupboard; in a drawer. Property Owner

  Reviewed by Annie4.7★Nov 2022

• "Lovely. Thanks"

  Thank you Property Owner

  Reviewed by Nigel5.0★Nov 2022

• "No issues whatsoever with the property."

  Very well cleaned and prepared for our stay. Everything was as one would hope it should be so the property allowed us to enjoy a welcome break in Sandsend. Top marks.

  Thank you for your kind feedback. It is lovely to hear from people who are appreciative of the cottage and the work that goes into it to provide relaxing holidays. Property Owner

  Reviewed by Ian5.0★Sep 2022

• "Good comfy cottage."

  Great location but worth mentioning it is up a hill as some visitors may find that difficult to walk. Cottage was clean and beds very comfortable with nice bed linen and towels provided. Had a little difficulty getting the shower to provide hot water, we managed in the end but it maybe worth leaving instructions to save water wastage. A great holiday cottage in a fantastic location…thank you!

  Thank you for your kind feedback. There is now a new shower in this cottage. Property Owner

  Reviewed by Clive4.4★Jul 2022

• "This was a perfect cottage for us in a fabulous location."

  We loved staying here and the very pretty garden was a real bonus. Torn between keeping this place a secret for ourselves or recommending it to others, we will be back! Many thanks, Chris and Helen

  Reviewed by Helen5.0★Jun 2022

• "Absolutely fantastic stay in this beautiful house, view lovely, location perfect, quiet, peaceful and very comfortable."

  ...garden and parking excellent....everything available to make our stay wonderful. Will definitely be rebooting. The Utting Family

  Reviewed by Lisa5.0★May 2022

• "We stayed at Rigg Cottage over the Easter weekend 2022."

  A family of 4 with 2 dogs we needed somewhere dog friendly. The cottage was clean and tidy on arrival, with everything we needed for the weekend. The living room was cosy and well laid out, and the dining room / kitchen had everything you needed to be home from home. There was sufficient space also for our 2 dog crates after turning the dining table 90°. Outside space was fine for an enclosed garden, with a clothes horse under the stairs for outside drying and out house where we found the outside freezer (not used) and a couple of body boards the kids had a session on at the beach. The front bedroom was quite spacious even with a double and a single in there, the back room with the double I’d say was a little cosy but not an issue. The bathroom was well presented and the bath / shower were fine. The shower you had to gently adjust to get a fine line between too hot and cold, but once mastered no issue. Nothing I haven’t experienced before in hotels. Great to have the off-road parking too, that really helps. Location was perfect, literally 100 yards from the beach and very close to the pub and seafood restaurant which were both spot on. There’s a small shop around the bay, just check opening times. All in all we loved it and would have no hesitations in staying again. If I had to highlight and feedback for improvements I’d say I was a little nervous of the back fence and the potential for this to be jumped - not that my dogs did. Other than that I’ve really nothing negative to add. Thanks for a great stay!

  Reviewed by Dave5.0★Apr 2022

• "Very comfy cottage and great for a stay in Sandsend."

  The cottage is just a minute walk from Sandsend which is a lovely quiet seaside village. Drive to whitby is only 10mins. We had everything we needed for a family stay away, overall would certainly recommend.

  Reviewed by Martin4.7★Mar 2022

• "We really enjoyed the cottage and it's location was great as it was quiet and the parking made it easy."

  The beds were really comfortable and clean. It would have been helpful to have a small saucepan and a frying pan though we did find a frying pan in the bin so assume that the previous occupiers put it there. We will book again

  Reviewed by Dawn3.8★Mar 2022

• "We arrived at 4 pm and as take over was 5 walked around the area at 5 we went to the house and a car was in the drive."

  Someone was lying on the couch watching tv this was the cleaner who was not expecting anyone. She became very upset and said it would not take her long. I gave her an hour but at 6 she was still cleaning She was very emotional about her personal situation and I had to be kind to stop her being so upset We eventually took over at 7 ish My daughter had contacted Sykes already I have not had any contact today with a rep You obviously don’t note serious complaints or you don’t care It’s not how I expect my first night of a stay to go Unlikely that I will use Sykes again due to poor customer care

  Hope you have now received feedback from Sykes. The cleaner was not paid and the money sent to yourselves instead. Property Owner

  Reviewed by Margaret3.4★Feb 2022

• "Lovely little cottage,cosy with everything we needed."

  Very close to the beach too. Would book again.

  Reviewed by Michael4.7★Sep 2021

• "Front of property upon arrival boded for what was inside, mopleft at front of property all week."

  Bedrooms good, shower very hot or cold, difficult to work. No instructions re appliances. Lounge furniture needs upgrading. Kitchen, flooring coming up, drains smell awful in the kitchen, we could not clear it. Only cottage I have visited where I did not want to actually cook. Cottage could do will a good bottoming (cleaning that it). Overpriced. Shame great location. Pictures of cottage don't reflect actuality.

  Reviewed by Jean1.3★Sep 2021

• "The cottage was smaller and more worn than we expected."

  It was quite hard work with a golden retriever as we were constantly stepping over her. it would be very hard work with 5 people in the house. The kitchen is not really big enough to cater for 5. The fridge is small. The photos suggest it is quiet smart when in fact it is tired and in need of a coat of paint. We also saw the building to the rear on google sat view and called to query what it was before booking. We were told it was nothing to worry about and not used. It is a house effectively in the back garden and lived in full time. We would not have booked had we know. We also called to find out if there was a hair dryer in the premises and were told not. There was, suggesting a lack of knowledge of the property. The sea view from the lounge is totally blocked when you park the car on the small parking area at the front. The best thing about this cottage was the location. Sandsend is a lovely village with good cafe and pubs. having the beach at the bottom of the road was great. We would say the cottage was slightly below average and not worth the cost.

  Reviewed by Sue2.8★Jun 2021

• "Cottage immaculate."

  Seemed to have been recently re furbished and very clean. We enjoyed staying in Sandsend. Much calmer than whitby. We ate in the pub and can recommend it. 2 problems. The fridge is very small and there is no freezer, only an ice box in the fridge itself. It's a cottage for 5 and really needs a decent freezer. The postcode sends you into whitby. Apparently there are duplicate addresses and postcodes. So if relying on a satnav make sure you are directed to sandsend! Overall, really enjoyed our stay

  Reviewed by George4.4★Sep 2020

• "The location of this cottage is fabulous!"

  You can hear the sea from the garden, it’s literally a 2 minute walk to the beach. A beautiful area, cottage was really comfortable and spotless.

  Reviewed by Debbie5.0★Sep 2020

• "We enjoyed our stay at Rigg cottage."

  Loved the location and the log burner.One slight problem.The postcode given directed us on the sat nav to meadowfield Whitby not Sansend

  Reviewed by Alan4.4★Feb 2020

• "This is the 9th time we have stayed at this beautiful house & every time it is beautiful clean ."

  In the winter months there is always a starter stock of logs for the fire ,milk in the fridge & a fresh loaf of bread .... Superb location for the little village of Sandsend ,of road parking ....We love it ...

  Reviewed by L4.7★Nov 2019

• "We always love it here and look forward to booking again very soon."

  Thank you for our guest pack!

  Ousey FamilyApr 2019

• "The cottage is very well equipped although I could not seem to find an ice cube tray for my G&T!"

  The cottage was very clean overall. Rigg Cottage has been a haven of calm and comfort after the Christmas festivities. It's location, equipment and decor are excellent. Far enough off the main road to be quiet but near to the beach, walks and pub to be ideal. So glad we booked it.

  Livesey PartyJan 2019

• "The cottage and location were wonderful as was the welcome bag of goodies awaiting our arrival."

  Thank you very much. We particularly enjoyed the Bridge Cottage Bistro at Sandsend. The cottage had everything we needed for an excellent week away. A very relaxing holiday.

  Beattie And Horsman PartyOct 2018

• "Everything was lovely."

  Location/standard of decor/furnishings/cleaning all highly satisfactory. Also ease of booking/helpfulness & courtesy of staff and customer service all highly satisfactory. Will book again.

  Sue BartlettMay 2018

• "We enjoyed every single day in this beautiful cottage."

  The perfect place for a family, the staff at Yorkshire Coastal Cottages were superb especially Amy!! Thank you so much for the wonderful welcome pack and the doggie treat for Trixe our poodle.

  Kim, John And FriendsJun 2017

• "Fantastic holiday had by all, helped by a beautiful cottage providing everything we needed."

  Home from home and really comfortable beds too.

  Ben And Jill KetchApr 2017

• "Great location and a lovely dog friendly cottage!"

  Mr And Mrs JamesMar 2017

• "We enjoyed our stay, the cottage was lovely, warm and cosy, and we found staff to be helpful, especially over the fact that our friends left their dog baskets there!"

  We enjoyed the Welcome Pack, which was very generous. We would definitely book through you again. Best wishes, Paula.

  Paula And JimFeb 2017

• "Superb cottage in a stunning location, it was beautifully presented and extremely clean, thank you to the housekeepers."

  Just 300yds from the beach - wonderful.

  S And D MitchellDec 2016

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