Hazeldene

27 Customer Reviews

• "Lovely property in a good location for visiting Whitby and nearby coastal destinations."

  Reviewed by Alison4.1★Sep 2024

• "A traditional house in a good location for exploring the area."

  It is well equipped, and thank you for the generous welcome pack. There were a few cleanliness issues though. The sink was badly tea stained and there were a couple of half eaten ice lollies in the freezer. We found a banana skin under the sofa in the lounge, and an empty soft drinks bottle under one of the beds. However, we did enjoy our stay in this lovely property.

  Thank you for your feedback and we are pleased that you enjoyed your stay overall. I can only apologise for the issues with the cleaning. This is clearly not acceptable and I have highlighted the problem with the cleaner. Sorry again. Property Owner

  Reviewed by Gary3.8★Aug 2024

• "The house looks lovely and could potentially be amazing, however we encountered some issues: - dishwasher did not clean properly."

  Plates in the cupboard had food on them and ee soon realised why. We ended up hand washing everything. Maybe adding rinse aid and salt between stays would help, but it really was poor. - oven took twice as long as it should to cook anything. - wifi was extremely slow and didn't work at times. Some signal boosters might help with the property having such thick walls. - cleanliness could be improved. Massive cobwebs in several areas. Sat on the sofa and noticed in the crack between cushions was absolutely vile. - slugs in the house. I put my slipper on in the last evening to find a slimy slug in there. There was also a slug trail in the kitchen hear the smallest window. - duvet on bed in en-suite bedroom not big enough. Once 2 people were in the bed the duvet barely fitted. Ended up swapping it with the room next door. - hamper on arrival was a lovely touch, and most of the decor was lovely (paint in bedroom and en-suite was a bit grubby). Great location. If the above was resolved the property could easily be 5 star.

  Thank you for your feedback. We have been welcoming guests into our holiday cottage for a number of years and have had very few genuine issues. We have had no complaints regarding the efficiency of the dishwasher or the oven. We checked them both yesterday and experienced no problems. We have had no feedback on poor wi-fi or the size of the duvet. The duvet is appropriate for the size of the bed. There does seem to be an abundance of spiders this year. Our housekeeper does her best on change overs to deal with the cobwebs, but inevitably some will return. She will also ensure that she cleans the settee more thoroughly. We have never seen any evidence of slugs in the property or reports from any other guest, so that must have been a one-off unfortunate occurrence. We did find after your holiday, that the metal mounting which secured the BBQ had been wrenched from its mounting and there was a very unpleasant smell from one of the fridges. The overall score for Hazeldene is 94/100 so your issues seem unusual and surprising. We will however continue to consider any comments carefully and assess their relevance for the benefit of future guests. Property Owner

  Reviewed by Lindsey1.9★Aug 2024

• "The cottage is extremely well appointed and is conveniently located in an attractive street in the village."

  The rail station is 50m and some great journeys into Whitby and the Villages on the Moors. The rooms are good sizes and its well thought through in terms of the provision of equipment. The house is very nice and overall very satisfied. The foul drain in the front garden is broken and therefore pushing waste onto the lawn; making it in-accessible. Also the foul drain at the rear (in the yard) cannot deal with simple tasks such as the sink being emptied. Both need fixing as they pose a health risk.

  Reviewed by Kevin4.4★Aug 2024

• "Fantastic house with everything you could need for a great holiday ."

  It was in a great position near the railway line which took you into Whitby. The only draw back was the outdoor space as there were 3 children staying in the house and a larger garden would have been nice. The week we stayed in Sleights was very wet so if there had been a larger garden it probably wouldn't have been used anyway. . Very high standard and I would recommend a stay in this property.

  Thank you for your kind review. Property Owner

  Reviewed by Glynis5.0★Jul 2024

• "We had a fabulous stay at Hazeldene which was spotless Would love to come again with the family ."

  Well placed for Whitby and the beaches

  Thank you for your lovely review. We’re glad that you had a good holiday and look forward to welcoming you again with your family. Property Owner

  Reviewed by Lynn5.0★Jun 2024

• "Not sure if there was supposed to be one but there was no cheese grater or fish slice provided in the kitchen."

  Everything else was spot on

  Reviewed by Julie3.8★Jun 2024

• "Lovely spacious and well maintained house."

  We had everything we needed and the owner kindly posted a small item we had left behind.

  Reviewed by Maggie4.7★Mar 2024

• "What a lovely property to stay in over Christmas with our children and grandchildren."

  We were contacted the day before our arrival saying the house would be ready a couple of hours early and we really appreciated the tasty welcome pack. There was plenty of room for everyone and the kitchen was great for cooking our Christmas dinner. Sleights is a lovely little village and Whitby is always a great place to visit. We enjoyed walking from the house and another time will take the train into Whitby.

  Reviewed by Helen5.0★Dec 2023

• "Lovely well kept, comfortable property, good location for our needs."

  Excellent welcome pack. Would definitely come back and recommend to others.

  Reviewed by Lynn5.0★Oct 2023

• "What a beautiful house."

  Had everything we needed. Lots of space for everyone and 2 dogs. Furnishings and decor beautiful. Beds really comfy. Perfectly placed we could leave the car, train just across the road and bus just up the road. Was lovely watching the steam train go by. The best welcome pack ever :) Will certainly be back xx

  Reviewed by Scott5.0★Sep 2023

• "Our third holiday at Hazeldene which probably says it all!"

  Good location, comfortable accommodation and everything you need for a good holiday.

  Reviewed by Ann5.0★May 2023

• "We had a lovely stay at Hazeldene."

  The property was spacious, more than enough for 5 adults, a 2.5 year old, a baby and a chocolate Labrador. The property was we equipped overall, including an excellent set of sharp knives which my husband usually gripes about the lack of in many properties. The beds were lovely and comfortable. However we were a little taken aback by one tea towel and no oven gloves. This seemed totally out of character with everything else to do with the house. Maybe an oversight during the cleaning and preparation. My husband also likes to read and found the lighting a little dim for his liking - maybe a reading lamp would be a welcome addition. Minor issues overall that didn’t detract from our stay. The location was good for both the coast and North York Moors. We would have no hesitation in staying in the property again or recommending it to anyone. Many thanks to Sharon and Aladstair for allowing us to stay in their lovely home.

  Reviewed by Jane5.0★Mar 2023

• "We initially had a problem with the heating but the owner came out immediately and sorted it."

  Great house for 4 couples. Fantastic kitchen although a pair of oven gloves would be useful ! Great situation for visiting Whitby and costal walks ! Our second time visiting this house.

  Reviewed by Margaret5.0★Dec 2022

• "Lovely property."

  made our family christmas perfect. bedrooms all beautifully decorated. lots of space for everyone. enormous kitchen with every facility. very good location close to the coast. Sleights is a lovely village. absolutely recommend this lovely house for a perfect get together for large groups or families

  Reviewed by Jane4.7★Dec 2022

• "We had a lovely short break at Hazeldene!"

  We were an extended family of 2 older teens, parents and grandparents and the house suited all out needs! There was plenty of space for us all and it was a very convenient base for everything we wanted to do!

  Reviewed by David5.0★Oct 2022

• "We enjoyed our first visit to this lovely house in May so much that we booked a second visit."

  Just as good second time around!

  We’re so pleased that you have enjoyed your two holidays with us. Come again! Property Owner

  Reviewed by Ann5.0★Sep 2022

• "A coffee machine would be good as well as generally better lighting"

  Reviewed by Pete4.7★Aug 2022

• "A lovely property in an excellent area."

  Nice walks from the front door, excellent butcher and bakers in the village as well as a Spar supermarket. Well located for day trips to the moors, various beaches, Whitby Abbey and nice walks or cycle rides, including coastal path walks and Cinder track cycling (Whitby to Scarborough).

  Reviewed by Martin5.0★Aug 2022

• "Superb house finished to a very high standard."

  Facilities excellent with plenty of space for our group of six. The proximity to the railway did not cause any issues as the trains are not very frequent. Ideal position for our week away.

  Reviewed by Ann5.0★May 2022

• "We were a group of 4 couples and this cottage was ideal with four large double bedrooms."

  Spacious lounge superb well equipped kitchen. Quite location ideally situated for Whitby , etc. very welcoming with underfloor heating which made it so cosy. Highly recommend this cottage !

  Reviewed by Margaret5.0★Dec 2021

• "We had an enjoyable few days."

  The house is delightfully set near to the station with steam trains passing regularly. Nice river walks, near the garden centre and playpark. There is a good selection of nearby shops, but they are at the top of a fairly steep hill. The accommodation was good - the addition of a second shower unit would be welcome.

  Reviewed by Angela5.0★Aug 2021

• "Hazeldene is a really beautiful property, the pictures probably don't do it justice to be honest!"

  The kitchen is fabulously spacious for 8 people, I would suggest another or a much larger fridge though; we were a party of 6 and struggled to get all our food and drink into it. The decor is tasteful throughout, maybe a couple of occasional tables in the lounge with some lamps to give a slightly cosier atmosphere, and definitely a lamp in the dining room, it could be a little gloomy in that room. The beds and bed linen an extremely high standard, however if I were the owners I'd consider changing the double bed to a king or even super king size one. I would suggest the cleaners do some deep cleaning in the shower room ... the hand basin seemed to be blocked to be honest, and the shower drained very slowly, but these are all very tiny observations that didn't spoil our week's holiday in the slightest and I hope will be taken positively by the owner and not seen as complaints .... it was our first visit to North Yorkshire, an absolutely beautiful county, lovely people and Hazeldene is a very lovely property that I'd be more than happy to re-book.

  Reviewed by Lynn4.4★Jul 2021

• "Easy to find, everything we could of wanted was catered for, the house was ..."

  Easy to find, everything we could of wanted was catered for, the house was really clean, plus it looked liked the pictures, lovely walks around, would definitely return , and recommend

  Reviewed by Jean5.0★Jun 2021

• "Hazeldene was perfect for our overdue family get together and had plenty of room for us all."

  The house is in a great location and had everything we needed and more. Each room is spacious and clean, the garden is a good sun trap and parking was always available on the roadside. The passing steam trains at the end of the road were an added bonus too. The location is ideal, with easy access to surrounding areas. The local pub is lovely too and walkable if you don't mind hills!

  Reviewed by Elizabeth3.8★Jun 2021

• "Great walks for dogs and kids from the front door."

  The front garden is a sun trap and great for sitting at the picnic table with evening drinks! A lovely and well equipped house. Parking outside no problem.

  Reviewed by Sally5.0★May 2021

• "My wife and I ‘happened’ upon Hazeldene when, without much notice, we had to find accommodation for a few weeks when our house purchase was delayed."

  We felt very lucky to have found Hazeldene as, very quickly, we felt very much at home there. Hazeldene was wonderfully comfortable, well appointed and made an unexpectedly difficult situation a lot less stressful for us.

  Reviewed by Simon5.0★May 2021

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