Lonsdale Villa

15 Customer Reviews

• "Overall a lovely holiday home."

  18 adults and children from our family stayed and had a lively time. There were some issues such as TV's not working (we wanted to watch some of the Olympic action occasionally), but we put this down to previous renters not telling Sykes' representatives. Found some dirty crockery on the shelves which was quite disappointing. Some - not all - found beds to be uncomfortable. For some reason a number of light bulbs kept blowing. These were all fairly minor problems but our biggest issues were with disposing of rubbish. 3 of the outside bins were full of rubbish on our arrival, one was emptied on the 6th day of our 7 day stay and 2 were not emptied at all. Obviously 18 people in one house does generate a lot of rubbish and the fact we couldn't easily dispose of it was really annoying. We informed Natalie, the Sykes rep, soon after problems were discovered and in fairness to her she was very much on the ball in getting them fixed and even with the bins I know she tried her best to get contractors to empty them but was let down by them. Please don't be put off by my negative comments as overall we very much enjoyed staying at Lonsdale Villa and of course the larger the property the ratio of minor faults will increase incrementally.

  Dear Guest, thank you for your feedback and sorry to hear that you faced couple of minor issues. We have taken this with utmost respect and fixed them all. All the mattresses are now equipped with a mattress topper for extra comfort, TV is immediately fixed as it requires only date settings. We have complained to the Council for missing clearance of waste. This usually never happens but it was not in our control. As you said we have done our best to address the situation very promptly. Thank you for being considerate and hope to have you again. With regards Owner, Lonsdale Property Owner

  Reviewed by Stanley4.1★Aug 2024

• "This was a spectacular place to stay."

  A huge house, extremely well-equipped. Very close to the town centre and the sea. We had a minor maintenance issue which was sorted promptly; the hosts are responsive and helpful. The children loved being able to run around the place. The kitchen has pretty much everything you need. Only comment is that the downstairs bedroom is up two steps - we were able to manage this but do bear this in mind if you have a wheelchair user. But really - we could not fault this property.

  Dear Guests Thank you so much for the lovely feedback and we appreciate the effort you have taken to write about us. We would love to have you again soon. With regards Owner Lonsdale Villa Property Owner

  Reviewed by Simon4.7★Jul 2024

• "We had a fantastic time, the house was great, it had everything we wanted and needed."

  Would definitely recommend to friends and family xx

  Thank you for the compliments. We hope to have you again soon. With warm Regards, Owner Lonsdale Villa Property Owner

  Reviewed by Sarah5.0★May 2024

• "We had a fantastic reunion at Lonsdale Villa and were blown away with the space!"

  Obviously the listing states 11 bedrooms with en suites but we were also so pleased to find each room was spacious and well maintained and each en suite also had full showers and not just WCs. Only comment I would have is it felt that some of the facilities were only there after having been left by previous holiday makers (only partial toilet paper rolls and some en-suites without hand soap). Not a disaster as these are easily purchased but just would have been nice to know that we needed to include some of the basics on the shopping list! Thank you again for a wonderful stay!

  Thank you for the compliments. We have taken your feedback and acted upon it promptly. We hope to have you again soon. With warm Regards, Owner Lonsdale Villa Property Owner

  Reviewed by Caitlin4.7★Apr 2024

• "Claire and Natalie could not do enough for us."

  We had an amazing time. The only other feedback I would give is maybe add some weighing scales and whisk into the kitchen as it's hard work cooking for so many. Thank you so much for a fabulous time. X

  Thank you for the compliments. We have taken your feedback promptly. Hope to have you again soon. With regards Owner Property Owner

  Reviewed by Beverley4.7★Apr 2024

• "Lonsdale villa was the perfect place for our family holiday, we were celebrating our Diamond wedding (60yrs) our daughters 50th birthday and grandsons 29th birthday all on the same week."

  The Villa was spotless on arrival and we had a nice welcome pack with even a bottle of nice Spanish wine. All the bedrooms were comfortable and plenty of rooms in the villa for chilling out. It is only a short walk into town and even nearer to the tram that takes you down to the seashore. We had no problems in the villa so didn't need to contact Natalie but was contacted after we left to make sure all had gone well. As you will have noticed I gave a negative on the Accuracy of listing as when we booked we were told that there was off street parking and this was not so. Some days it was a problem as we had 6 cars for a few days. The listing has now been changed so you are made aware that it is only on street parking. All in all we had a great family holiday with some meals cooked in the large kitchen with just about everything you could need. I would definately recommend this villa as long as you know about the parking. Keith Sutcliffe

  Dear Guests Thank you for the lovely feedback on Lonsdale. The parking brief has been correctly addressed by Sykes previously. Hope to have you again. Regards Owner Property Owner

  Reviewed by Keith4.4★Mar 2024

• "This property is perfect for large families / groups of friends."

  Lots of space for the children to do their own thing whilst the parents enjoy the large living area. The location is within a 10 min walk to the centre of Scarborough. Natalie is very helpful and gave clear instructions on the property.

  Dear Guests, Thank you very much for your kind feedback. We are truly glad that you enjoyed your stay @Lonsdale Villa. We shall love to have you again. Rgds Owner Property Owner

  Reviewed by Richard4.7★Mar 2024

• "Lovely place, perfect location, 4 family generations came together for a fantastic couple of days, would highly recommend!"

  Dear Guests, Thank you very much for your kind feedback. We shall love to have you again. Property Owner

  Reviewed by Caroline4.7★Feb 2024

• "22 members of our family gathered at Lonsdale Villa to celebrate Christmas"

  Dear Guests Thank you so much for your kind feedback. We are happy you enjoyed your stay. We shall look forward to have you back with us. With regards Owner Lonsdale Villa Property Owner

  Reviewed by Lesley4.7★Dec 2023

• "All of our family had a great holiday this weekend and Lonsdale Villa was a great place to spend it."

  Great location very comfortable place, And a lovely touch with the Christmas decorations made it feel very homely.

  Dear Guests Thank you so much for your wonderful feedback. We are happy you enjoyed your stay. We shall look forward to have you back with us. With regards Owner Lonsdale Villa Property Owner

  Reviewed by Jayne5.0★Dec 2023

• "We stayed at Lonsdale villa for a 70th Birthday celebration."

  A family of 12 adults, 4 children and 2 dogs. The villa was very clean, cosy and spacious. We were welcomed with a lovely hamper full of treats, thank you to the owners for that. We had everything we needed in the well equipped kitchen to do our own cooking, pots, pans cutlery and glassware, loads of fridge/freezer space & kitchen cupboard space, it was lovely to come together in the kitchen sitting at the island whilst cooking etc to chat about our plans & put the world to rights! The lounge and snug worked well for us were well furnished and comfortable, we enjoyed doing our own quizzes and bingo at the lovely big dining room table. All the bedrooms were well equipped, spacious and comfortable with lots of storage and all have en suites, the kids made good use of the games room on the top floor, It was a bonus to have the hot tub in the enclosed private garden area, great to relax in and the kids loved it too. The location was perfect, a nice short walk to the lovely Italian gardens and about ten minutes walk down to the front, we felt very safe in the area even at night time. Great communication from Natalie throughout who was quick to respond when we had an enquiry and soon solved our request efficiently. My only suggestion & just a thought would be to have some picnic ware for using in the hot tub, maybe a mop would be handy too for wet feet when coming back through the kitchen area from the hot tub. We enjoyed our stay so much that we hope to make it an annual event as a family and would recommend without hesitation, great value for money, 10/10 all round, thank you.

  Dear Guests, Thank you very much for the lovely feedback and we are so very happy that you enjoyed your stay at charming @Lonsdale Villa and beautiful Scarborough. We put our best efforts into making guests feel comfortable at our property and Natalie is very prompt in attending the guest's needs as you have appreciated. Thank you and hope to have you again. Property Owner

  Reviewed by Elizabeth5.0★Nov 2023

• "We on the whole had a really nice stay and the cottage almost fully met our needs."

  The property had plenty of space and was very clean. It was well situated at the top of the cliffs with a fairly short walk down to the beach. for a group family get together it was brilliant. We would have given more for comfort and facilities but we had a few minor issues with some of the lights one which flickered all the time in the living room and one that only turned on if you pulled it at an exact angle, the toilet in the downstairs bed room. We went the shops to buy bigger cups and glasses as even thought there are loads they are really tiny which will have worked fine for a b and b but not so practical for people staying in groups. We also felt the property guide could have done with a bit more information in, especially with regards to how to prepare for departure. I do feel the listing is misleading with regards to parking, as it implies there is plenty of OFF ROAD parking and this is not the case. There is no off road parking and some of the near by roads apparently are permit only, although this may be seasonal as we saw no signs. This did not cause us a massive problem but did mean that cars were not parked within site of the property and I think this could be challenging in summer.

  Thank you for your feedback We are so glad that you enjoyed your stay at Lonsdale Villa. We do agree that the property is in fantastic coastal location and perfect for families and large groups at any time of the year. Thank you for your additional comments, we do take all of these on board to ensure all our customers have a great experience and customer feedback is very important to us. We are sorry about the listing information regarding parking. The owner had asked Sykes to update this however this hadn't been amended. The website does reflect the parking situation accurately now so thank you for pointing this out to us. We hope you had a great time and look forward to welcoming you back in the future Property Owner

  Reviewed by Rachael3.8★Nov 2023

• "It was a very well located and facilitated property that had plenty of room for all 19 of us."

  It was very clean and comfortable as well and we had a lovely food hamper waiting for us. The only issue was all the different correspondence I received, from either Sykes, the cleaning company or the actual owners by text and email. It was very confusing and mixed messages were sent e.g we were led to believe we could check in at 3pm but the day before arrival we were told check-in wasn't until 4pm.

  Dear Guests, thank you so much for the lovely feedback on the property and we try our best to maintain the same standards in future too. The check-in time has always been at 3:00pm. Our sincere apologies on the communication difference and we will ensure this is appropriately addressed between the agencies. Thank you for the feedback which would make us improve every time. From Owner - Lonsdale Villa Property Owner

  Reviewed by Esther4.7★Nov 2023

• "My whole family (22 in total - from old to young) stayed over bank holiday weekend."

  The villa was a street away from the beach and beautiful views!!! Literally a 15 minute walk away from the pier All rooms had working electric showers Heating was no issue at all Lovely kitchen for us to cook in (which we did A LOT OF being a typical Asian family!) Natalie was MORE than helpful in addressing any issues we had, always ready on call or message to solve any issues and bless her she even dropped some snacks off! We were welcomed with a lovely welcoming basket full of snacks already! Kids fell in love with the place we stuck them up in the second floor which had its own sitting room, games room with ps4, bathroom and a huge kingsize bedroom The layout of the villa Is like an intriguing maze, everyone had plenty of space to themselves, huge dining room area we could all sit as a family (18 people), baby cot and high chair was provided for the little ones, plenty of cutlery and dinner sets for the whole family and a perfectly working dish washer! Oh and there’s a utility room with extra fridges and freezers, washing machines and a dryer! Layout GROUND FLOOR - HUGE kitchen - dining room to seat 18 people - Two sitting rooms (next to each other) - double room (perfect for those who don’t like stairs) - utility room (behind sitting room) FIRST FLOOR (straight up the stairs) - double room - family room (double and single bed) - single room - twin room Then a wing to the right of the stairs, two steps down has a single and a double, and up another set of stairs (separate) some stairs another single and double SECOND FLOOR - large double room with Bathtub - kingside bedroom (no ensuit but it’s a massive room and right next to the bathroom) - bathroom with bathtub - games room with ps4 (which has a double and single sofa bed) Sitting/lounge room with nice sofa/lounge chairs All bedrooms have ensuite with showers or tub (mentioned above) EXCEPT for the kingsize room Definitely go for a walk through the Italian gardens, view the sunset in the morning, watch the stars at night as all street lights are turned off, we went for loads of midnight walks and felt very safe Lovely little town we’d love to visit again

  Dear Guests, Thank you so much for the lovely feedback. The way you have shared your experience, makes the reader feel they are already living in the house and enjoying beautiful Scarborough. We look forward to see you again..:) From the owner - Lonsdale Villa Property Owner

  Reviewed by Nazia5.0★Aug 2023

• "Everybody thoroughly enjoyed their stay."

  Everyone was impressed by the kitchen and the welcome basket was a lovely touch and appreciated by all. As we were the first group we would recommend this to anyone.

  Dear Guest We are very glad to know you enjoyed your recent stay @Lonsdale Villa. Thank you so much for the kind words. We shall continue to maintain the same level of hospitality with our guests. Your group is special to us as being the first set of guests to the property and we wish you well. Thank you so much, Owner - Lonsdale Villa Property Owner

  Reviewed by I5.0★Jul 2023

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