Senna Rocks

21 Customer Reviews

• "The property was very spacious and had loads of room for us all !"

  The hot tub was great too . However , we struggled to work the oven and there was no oven gloves/ tea towels provided which meant we struggled to get things out the oven. The shower in the family room (green room) ran cold all weekend too. However would still recommend property as great location and lots of room .

  Reviewed by Eva3.4★Nov 2024

• "The kitchen was a disappointment to us as a large family we like to cook and eat together the facilities don't really meet the size of the house, minimum cooking facilities and space to cook , only 1 kettle and toaster for so many people and basic equipment not provided for example a measuring jug, working can opener."

  The outside area with the hot tub needs tidying up and making more appealing to use .

  Thank you for your feedback Karen. We have noted all the items missing and we will replace them. Regarding the kitchen, there are 3 surfaces you can prepare food on, large oven and the dining room seats 20 people which is more than enough seating space for the size of the property. Outside area noted. Regardless of these issues, we hope you had a lovely stay. All the best. Senna Rocks. Property Owner

  Reviewed by Karen3.4★Oct 2024

• "We were a group of 14 women on a retreat weekend."

  We all loved the house and it was just perfect for our needs , it was comfortable, very clean and well maintained and we would highly recommend it to anyone. Just a few things of concern: I did try to find out from yourself and Sykes as to the number of bedrooms, because on the Sykes information about this property, it said in one part of it that there were 8 bedrooms and in another 9 bedrooms, but no one got back to me. The single bedroom in the attic had no handle on the inside of the bedroom door, which because it is rightly fire regulated is very heavy and made it difficult to open. In the twin room in the attic the light switch pull for the bathroom is very short and me being 4ft 11 couldn't reach it. However, we did all love it and if you will have us again and our circumstances are ok, wemay well be back again next year. Thank you

  Reviewed by Yvonne4.7★Sep 2024

• "The property is in a huge need of tlc."

  There was wallpaper coming off the walls, whenever showers were used there was strong smell of sewage throughout the house! Showers were either boiling hot or freezing. The oven smoked so bad when used it caused fire alarms to go off, when we arrived a tv fell off the wall in one of the bedrooms, a fan was broken, sweeping brush snapped. The extractor fan doesn't work above oven, the garden needed a good tidy as rubbish stored down side, no key for bin to get rid of rubbish, slugs in kitchen, the wash line fell out the wall so couldn't use. Hottub was dirty. On the day of leaving the property our 18 month old got stuck in the room near the kitchen as door was stuck and door handle snapped, had to get them through the patio doors. We paid nearly 3000 pound for this property and was so disappointed!

  Reviewed by Charlotte1.6★Aug 2024

• "We had a fab time at senna rocks, and it’s in a great location to explore Scarborough."

  The house is huge and perfectly accommodates a large family with plenty of space to spare. The communication with the owner was spot on, and usually replied within minutes of any queries. Any issues that did occur were resolved in a very timely matter. Even though it was on street parking, we had no issues in finding a parking space for the 4 cars that we had with us, the car parking scratch cards were an excellent extra.

  Reviewed by Lesley4.7★Jul 2024

• "The house lay out really suited our group well, with lots of places to be able to relax."

  Lovely spot. Overall very happy. There were a few minor issues that I would like to raise which I feel would have improved things The reliability of the key safe was not good. It was very temperamental which did cause some issues when we couldn't get in after a busy day. Also, I feel one set of keys for a large group isn't enough. More cutlery in kitchen would be helpful 1 toaster wasn't working, which I mentioned when I phoned Sykes re: key safe, but it wasn't addressed.

  Reviewed by Sheena4.1★Jun 2024

• "THIS PROPERTY WAS IDEAL FOR A GREAT LARGE FAMILY BREAK GREAT LOCATION."

  ALL OUR GROUP ENJOYED THEIR STAY AND THE HOT TUB WAS A BIG HIT. IT WAS THE FIRST TIME WE HAVE DONE THIS AND WOULD BE DOING IT AGAIN EVERYONE SAID THEY WOULD GO BACK TO SCARBOROUGH.THE ONLY THINGS NEEDED WOULD BE A NEW HOVER AS IT DID NOT PICK UP A NEW DUSTPAN & BRUSH AS THERE WAS NO BRUSH ONLY PAN AND A NEW SWEEPING BRUSH OVERALL WE HAD A GREAT TIME & STAY. MANY THANKS TO THE OWNERS. DIANE

  Reviewed by Diane4.1★Mar 2024

• "Very good position for visiting Scarborough South Beach and town."

  Hot tub was a great success.Bedrooms and lounges comfortable and clean although one or two of the radiators didn't work, they needed bleading.The basement dining room was cooler than the rest of the house. Kitchen has very little work top space if you want to cook for 17. No tea pot so we had to use a cafetiere. All in all we all had a lovely weekend and we would book the house again.

  Thank you for your review David. We appreciate all reviews and do our best to provide guest with a fantastic experience/stay. It is a little disappointing that you gave us a 3.4 * review due to a radiator that needed bleeding, a tea pot and minimal kitchen counter space when there are 2 very large tables in the dining room for guests to use. Apart from that we are glad you had a lovely time and we wish you all the best. Property Owner

  Reviewed by Lynn3.4★Feb 2024

• "Great property."

  Well equipped. We did have issues with the heating and hot water in the kitchen but we contacted the care taker and was resolved in a day or two. Hot tub great. Plenty of space for a large group. Ideal location close to the beach and town. Close parking too.

  Thank you for your lovely review. I am glad Adam managed to fix the hot water for you. Property Owner

  Reviewed by Babisch4.7★Oct 2023

• "Great property."

  We used the house for a big family gathering. The house fully accommodated 12 adults , 5 kids and 1 dog with lots of space. Every room had an en-suite which is great for larger groups - no fighting for showers. Easy to access the property with instructions provided and parking available with either permits or nearby. Thanks Kelly

  Thank you for your lovely feedback Kelly. I am really glad you had a great time. I hope we see you back at Senna Rocks in the near future. Property Owner

  Reviewed by Kelly5.0★Oct 2023

• "We enjoyed a lovely weekend at Senna rocks the property was perfect for our short stay."

  Only niggle we had was the hot tub temperature was set too high when we arrived at 37.5’c so we couldn’t enjoy the use of the hot tub until our second day. Apart from that it was excellent we would definitely recommend

  Thank you for your feedback Simon. I am glad you had an excellent time at Senna Rocks. Apologies about the heat of the Hot Tub, this has now been rectified. All the best. Property Owner

  Reviewed by Simon3.8★Sep 2023

• "We all really enjoyed our stay and we were a party of 16."

  Thank you

  Dear Jackie. Thank you for your feedback, I am glad you enjoyed your stay. Property Owner

  Reviewed by Jackie3.8★Sep 2023

• "On arrival we had to immediately call maintenance as there were bathroom doors hanging off and a safety gate hanging off with nails hanging out."

  Adam was prompt but it appeared that the issues were not resolved. We were constantly on edge when in the house as we didn't feel it was very safe especially for the children. The house itself was absolutely filthy. Clearly no carpets had been vaccumed, we did that ourselves on arrival, there was rubbish down the couches, the crockery was all dirty, the cupboards were full of old food and crumbs, there were cobwebs in corners and as stated above there were parts of the house that were unsafe. The fridge freezer was also dirty. We immediately went out to buy cleaning products. There were 2 toasters but only one side worked on each one, not ideal for 16 people. There was a small maiden, how is it possible to do washing for 16 people with no washing line or dryer. I'm deeply disappointed as we are regular sykes customers and we have never, ever in all our 15 years of holidaying in this country encountered an accommodation anything like this is terms of cleanliness and safety. The house is in a good position but other than that I have nothing else positive to say. Sykes will be hearing from me again regarding the issues we have had.

  Thank you for your review Angela. Yes, Adam did indeed visit the property promptly. He fixed the door and baby gate to your satisfaction and you were happy once the items was fixed. It is a little unfair of you to say that you felt un-save after he rectified the maintenance issues. You mentioned the fridge was dirty, you have provided no photographic evidence to Sykes supporting your claim. Our cleaning company has a date stamped photograph proving the fridge/freezer was cleaned. We also have photographic evidence that the carpets were cleaned. If it was not up to your standards then you had 3 ways of communicating your disapproval to us. The cleaning companies email and mobile number was in the welcome book, the cleaning company has no record of you contacting them to rectify the issues. The owners email address is in the welcome book, there is no record of an email sent regarding the issues. Sykes Cottages also provide a messaging app for the guests and owner to communicate, no communication from the guest was recorder. Sykes made contact with yourself on the 29th of August and left a message to check if you were satisfied with your stay, no return call was recorded. As owners of Senna Rocks we do our best to provide a safe and clean property for guests to enjoy, but it is really difficult to rectify issues if we are not aware of them. Our cleaning company is on standby to attend the property if guests are not happy with anything. If you made contact as you did with Adam I am certain we would have solved the issues. Property Owner

  Reviewed by Angela1.9★Aug 2023

• "The property is a beautiful Victorian house over 5 floors, it has been renovated to a nice standard and the location is spot on, only a short stroll to the sea front ."

  The thing that let it down was the cleanliness, the property needs a really good deep clean after each guest departs, I don't think the oven has been cleaned for a long time. The hot tub wasn't maintained whilst we were there either.

  Reviewed by Lyn3.4★Aug 2023

• "Fantastic extended family holiday at Senna Rocks which had everything we needed for a comfortable stay."

  So much space, huge dining area for family meals and playing board games together. 4 different living/games rooms meant that we could hang out in different areas when we wanted quiet time. Kids enjoyed the gaming console and the hot tub was a real treat at the end of each day. Few niggles on arrival, but owner and cleaning company very responsive. Kitchen well stocked with everything we needed for large group. Beds really comfy. No waiting for the bathroom with all the en-suite facilities. The location was superb - seafront at the end of the street, with the cliff lift for those who couldn’t or didn’t fancy the climb back up from the beach. Lovely hotel at the end of the block does great breakfast and lunch until 2pm with really good value menu. Short walk into town. Italian gardens and putting green nearby. We had a great day at Alpamare water park and enjoyed other attractions at north bay, aquarium and crazy golf. Stunning scenery nearby: we drove onto the moors and over to Whitby for great day out although it’s very busy there in peak summer. So many other things we didn’t have time to do, we’re now planning another visit back to Senna Rocks!

  Dear Nina. Thank you very much for your lovely review. We are pleased you had a great time at Senna Rocks and we look forward to welcoming you back in the near future. Property Owner

  Reviewed by Nina5.0★Jul 2023

• "Hi just returned from a 7 night stay with the family all 11 plus dog great ..."

  Hi just returned from a 7 night stay with the family all 11 plus dog great location house is fantastic for a large party clean and tidy throughout hot tub is a great way to unwind an chill at the end of the day one suggestion install intercom to rooms or walkie-talkies cos it's hard to wake kids up on top floor from kitchen would recommend this house to everyone with a large party intercom just a joke

  Dear Penny. Thank you for your lovely comment. I am glad you had a fantastic stay. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Penny5.0★Jun 2023

• "I and all my family had a most fabulous weekend at Senna Rocks."

  It was spacious, well maintained, very clean. We liked the the older features of the house, and appreciated some of the newer features (like a dishwasher etc) I would thoroughly recommend staying at this beautiful mansion, I cannot do it enough justice, it was stunning! Roll on my 80 birthday!! Susan Redcliffe xxx

  Dear Susan. Thank you for your lovely review. We are glad you had a fabulous weekend staying at Senna Rocks. We look forward to seeing you again in the near future. Property Owner

  Reviewed by Susan5.0★May 2023

• "This place could be so good, if the little things were taken care of."

  On arrival we discovered it had not been cleaned correctly, the grill pan was dirty, bins were still full, some of sanitary products! There was no excuse for this as we were told it was clean and ready to go at 12 rather than 4pm. The owners was contacted and someone came to clean the grill pan but no bins were emptied. There are little maintenance issues throughout the house that need seeing to, broken wardrobe, leaking toilet, showers that don’t work properly, shower doors that don’t close, just little things that need attention. The fridge in the kitchen doesn’t work, and the oven doesn’t get hot enough. If the owner put some cleaning products throughout the house, ie loo spray, kitchen spray it would be left cleaner to start off with. Could also do with a mop for the kitchen, we did try to keep it clean, but drew the line at buying a mop, and didn’t expect to have to bring one. The hot tub was great, but by day 3 was not clean and becoming a health hazard. Perhaps providing cleaning tablets and instructions on keeping it clean would help, and how to top it up, instead of using jugs of water! On the whole we did have a good time. The owner helped us out with extra parking permits which was great. The concept, location, space and decoration of the house is fantastic. It’s just let down by little things that could easily be solved, and it’s a pity.

  Dear Lisa. Thank you for your feedback. I can only apologise that your experience was not all positive. I can assure you this was looked into and we have now parted ways with the cleaning company. All feedback has been taken on board and we are working on these issues so it does not happen again. Regardless of these problem, I am glad you had a good time. We do hope to see you back at Senna Rocks in the future. Property Owner

  Reviewed by Lisa3.1★May 2023

• "Very good property, enjoyed every minute of my stay"

  Thank you for your comment. I am really glad you had a lovely time at Senna Rocks. We hope to see you again in 2023 Property Owner

  Reviewed by E4.7★Dec 2022

• "Lovely house unfortunately the cleanliness was a real issue."

  Bathrooms cleaned to a very poor standard. Three towels short asked for more but didn’t get them. Also two towels had make up on them! Very disappointed that hot tub was also dirty so could not use on first night of stay. Glad to say this issue was addressed first thing the next morning, cleaned out at 9 am so was able to use on the two remaining days. Attention to detail, hand soap in bathrooms. Bins in each room. Yale locks for each room need to go on latch etc. once a new cleaner is appointed it will be a fab place for a holiday in a great location.

  Dear Linda. Thank you for your feedback and lovely comments about our Holiday Let. We really appreciate it. Regarding the hot tub. We empty and deep clean the hot tub after each check out. Re-fill the hot tub and add chemicals on the morning of check in and re-check chemicals before guests arrive. My Manager had a call really late on the evening of check-in and was told there was a little bit of grit/sand in the bottom of the hot tub which could easily happen when the lid gets removed or due to outside weather conditions. My Manager did indeed visit the property the next morning to empty and refill the hot tub. On this visit there was no mention of dirty bathrooms or a towel shortage otherwise this would have been addressed. We always do our best to clean the property to a very high standard and we are sorry you felt this was not the case on this occasion. We wish you all the best and do hope you re-visit Senna Rocks in the near future. Property Owner

  Reviewed by Linda3.1★Nov 2022

• "We had booked Senna Rocks for a celebration for a group of friends."

  The property had great facilities, with some useful extras such as the games room with playstation and hot tub - both of which were gratefully used. The house was a great size with a number of lounge/eating areas, giving the group space to socialise and also relax on their own when a quite space was needed. The location of the property a short 10/15 minute walk into town is ideal, located on a quiet street so you could make the most of the town and its amenities, but without being amongst the hubbub. The train station is also only a short walk away too, meaning we didn't need to worry about cars etc. Our contact for the property was extremely responsive and accommodating with our requests - such as a late checkout on the Sunday and providing us with some parking permit scratch cards for those driving. They were really helpful with any queries and arranging for the key collection. One point on the property description is a little confusing as there are 8 bedrooms, but in some places it is stated as 9. There are 9 labelled bedrooms but Bedroom 5 has a bath instead of a bed. A great property and would recommend for large groups.

  Thank you for your lovely comment, we are really glad you had a great time staying at Senna Rocks. Apologies for the confusion regarding the room numbers. The property does indeed have 9 bedrooms and can accommodate 19 guests. We recently made the decision to change the property to sleep 16 due to demand. Thanks again for the lovely comment and we hope to see you back at Senna Rocks in the future. All the best Property Owner

  Reviewed by Greig4.4★Jun 2022

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