Jonstone Pines

31 Customer Reviews

• "From the start communication with the owners was fantastic, replied straight back with the key code for our stay."

  Once we had arrived and got into we noticed a lovely welcome pack with tea/coffee and much more which was welcomed after our journey. Everything was nice and clean well looked after with everything that was needed for our stay. Lovely location within the park and everything was in walking distance. Will defo want to go back again.

  Many thanks for your wonderful feedback, we look forward to welcoming you back in the future. Regards Sam and Phil Property Owner

  Reviewed by Daniel5.0★Sep 2024

• "Great lodge with everything you need for a holiday."

  Nice quiet location on the site, that has excellent facilities.

  Many thanks for your lovely review Property Owner

  Reviewed by Anthony4.4★Jul 2024

• "Stayed here for the last 4 years and it was lovely as always, quiet area, grandchildren loved it and can’t wait to come back."

  Thank you so much for your lovely review, we would love to welcome you back again in the future. Property Owner

  Reviewed by Lynette5.0★Jun 2024

• "On arrival we needed to clean the lodge as it hadn't been cleaned properly."

  The carpet in the living area needed hoovering, there was dirt under the table and all sides and surfaces needed cleaning. the extractor fan in the kitchen is really dirty. The milk in the welcome pack was 3 days out of date so unable to use. Blind slats were broken and the ensuite shower was no more than a trickle so unable to be used. It made it harder with the amount of us to use one bathroom. It is such a shame as the lodge is situated in a great location on the park away from the arcades etc. It's also situated well for exploring that part of the coastline. This lodge needs a bit of TLC and it would be great; such a shame.

  I am very surprised at your feedback as we get 5 star reviews from nearly every guest. I went straight to the lodge to look at the shower as it is brand new and it was working perfectly, it has 2 settings, one low pressure then you push the button to turn the handle further to high pressure. There is no fault and it works as it should. All the info you needed is clearly instructed in our 30 page welcome book which you cannot have looked at. The milk is bought fresh for every guest arriving ON THAT DAY so I do not understand that you say it was out of date. I notice you didn't mention the fact we left you a bottle of wine, a box of chocolates, washing up liquid, dishwasher tabs, wash powder, toilet rolls, tea, coffee, sugar, hand soaps etc etc all you have done is make negative remarks which are untrue. Our cleaning team are amazing and we have over 90% feedback score on all 5 of our lodges and people praise just how clean our lodges are. There are NO broken blind slats anywhere in the lodge. It seems for some reason that you have invented a lot of these problems. Property Owner

  Reviewed by Valerie2.2★Mar 2024

• "The lodge is really nice and very spacious, the kitchen is very well equipt it has plenty of pots, pans etc, the washing machine is very useful, our only negative comments are that we found the settee and chairs were not very comfortable."

  Reviewed by Anne4.4★Jun 2023

• "Johnson pine is in quite location on site."

  Very spacious with plenty of room for our party. We found it comfortable and the facilities were good. However had to mark it down on the cleanliness had to clean the oven & grill on first night! There were few stains on table & mirror & cob Web in skylark what had been missed....saying this it did not effect our stay we had great week & the site is brilliant for family holidays

  We are very sorry about the cleanliness, we have a new cleaning team starting next week. Hopefully we can offer you a discounted return visit Property Owner

  Reviewed by Sandra3.1★May 2023

• "Very spacious accommodation, well equipped and in a peaceful location on the site."

  The resort facilities that we used were well maintained and supervised.

  Reviewed by Patrick5.0★May 2023

• "The lodge was very comfortable and well equipped."

  Unfortunately, the shower in the master bedroom was out of action for the duration of our 3 night stay. The owners did notify us shortly after our arrival that they hadn’t been able to resolve the issue in time for our stay, but it was an inconvenience nevertheless as 4 adults and 3 children had to share one shower. We also experienced a problem with the door handle ( master bedroom ) but this was resolved within an hour of phoning the owner. It’s such a pity about the shower issue as 4 adults, 3 children and 2 dogs thoroughly enjoyed their stay.

  Thank you for your feedback. Very sorry about the shower issue we were waiting for parts to fix which was out of our hands. It has now been rectified. Hopefully welcome you back again in the future Property Owner

  Reviewed by Paul4.4★Dec 2022

• "I loved location lovely quiet close to doggy toilet for dogs ."

  Took mum sister me for nice relaxing break did find cayton beach eventually very steep though .. took mum to filey but Bridlington fantastic on flat for wheelchair .close to Scarborough filey Bridlington had lovely weather .

  Lovely to meet you all and hopefully welcome you back again in the future Property Owner

  Reviewed by Janet5.0★Oct 2022

• "Nice quiet location in the holiday park."

  Excellent facilities and equipment in the lodge. Comfortable beds ect. Would highly recommend and a lovely welcome pack on arrival.

  Thank you for your feedback. Glad you had a great stay Property Owner

  Reviewed by Stuart4.7★Oct 2022

• "Had a great stay the position of the lodge was excellent."

  The lodge was clean and very comfortable would stay there again.

  Be lovely to see you again. Many thanks Property Owner

  Reviewed by Denise5.0★Sep 2022

• "Location of lodge is wonderful, however the cleanliness was NOT what it first appeared."

  On entering the lodge on arrival all looked as I would expect. As we couldn't get in until 4pm, we didn't go far the first night. Having showered and sat in to watch TV, we were horrified to find that the carpets were filthy so much so that feet had to be washed again before getting into bed. The window in the second bedroom didn't open and made sleeping very uncomfortable. The decor needs to be tidied up with more than a splash of paint that doesn't match in colour. It really was just attention to detail - cleaning of carpets, fixing the window, take a look at the decoration throughout. Bigger towels are needed as the ones supplied were not big enough to cover an adult !!! The bottle of wine and bar of chocolate was a nice touch and appreciated.

  This is very strange as this lodge had an annual inspection by a Sykes manager only 2 days prior to your arrival and no one else had been in since that. Very strange really. Property Owner

  Reviewed by Wendy3.1★Aug 2022

• "Clean, well equipped, parking, peaceful yet close to shop, food outlets and entertainment."

  Green location. No concerns.

  Thank you for your feedback Martin, much appreciated Property Owner

  Reviewed by Martin5.0★Aug 2022

• "We had a lovely week in Jonstone Pines, in a lovely peaceful part of the site, the site was good, especially for Children lots to do, I managed to prebook activities by phoning the site, the accommodation was lovely, nice and roomy, had everything you wanted, my one and only problem was the internet was very hit and miss as was the Mobile signal, could maybe do with a booster, otherwise excellent."

  Many thanks for your feedback Property Owner

  Reviewed by Jean5.0★Jul 2022

• "Fabulous lodge in a fabulous location."

  This was our second visit to Johnstone Pines and hopefully won't be our last. It has everything you need for a great week on the East Coast especially if you have your four legged friends with you.

  Reviewed by Natalie4.7★Jun 2022

• "My family really enjoyed our stay at Jonstone Pines, the lodge was spacious and well equipped for a family of 8."

  The positioning on the park was ideal, a quiet spot and safe for the children as we have a disabled child, who enjoyed himself thoroughly. The lodge on arrival was very clean and welcoming. We also found the holiday park had something for everyone and was ideally placed for visiting the surrounding area

  Reviewed by Carol4.4★Jun 2022

• "The location of the lodge was lovely , but the Wi-Fi was a problem as we did not have any for the week , it was advertised as having Wi-Fi the sofas in the lounge were not very comfy but having said this we enjoyed Scarborough ."

  Thanks

  Reviewed by Susan3.1★Apr 2022

• "We had an amazing 2 week stay it's such a beautiful lodge and the best decision ..."

  We had an amazing 2 week stay it's such a beautiful lodge and the best decision we made for our Christmas and New year the owners of the lodge are lovely can't wait to go back

  Reviewed by Kirsty4.7★Dec 2021

• "Lodge was well placed in the site to be away from the busy parts of the park, but close enough to walk to the restaurant."

  We were amazed at the space we had inside when we walked in. The facilities in the van where great and a lovely welcome of essentials, chocolates and a nice glass of wine. Everyone enjoyed their stay, and although we had a slight issue with the shower temperature the owner was on it in a flash and sorted us out. I would highly recommend this Lodge and the owners. Thank you for a great stay and a memorable birthday event.

  Reviewed by Alex5.0★Oct 2021

• "The accommodation was great, plenty room, clean and well equipped."

  The caravan park was ok but very expensive, the entertainment pass cost nearly £100 for a weekend for 3 adults and 1 child and only covered the swimming pool and kids club. Everything else was to pay for, crazy golf (where my grandson got stung by nettles) high ropes, bungee bouncing, pedal go carts etc. My advice is don’t bother with the pass, It’s not worth it.

  Reviewed by Catherine5.0★Jul 2021

• "The lodge needs a blumming good scrub inside and out!"

  We cleaned the decking and the tables ourselves on arrival, they were filthy! The light for the en-suite didn’t work, the dressing table drawer was broken, the wall paper is starting to come away in the master bedroom and the paintwork needs refreshing - the oven is past its best and in-efficient and the Wi-fi virtually none existent. Arrival is not allowed until 4pm and departure is 10am - this lodge should be spotless and these small jobs should be done. After cleaning we made the most of our weekend and enjoyed ourselves, but in my opinion it is overpriced which is such a shame because with a little tlc it could be beautiful.

  Reviewed by Leanne1.9★Jun 2021

• "We had a lovely stay and would recommend"

  Reviewed by Bronwyn4.1★May 2021

• "Beautiful clean, well equipped lodge, everything you may need for a family holiday."

  Located in a quiet cul de sac, with holiday park facilities nearby.

  Reviewed by Lynn5.0★May 2021

• "We stayed at the beautiful Johnson pines on Cayton bay holiday park on the 1st may 2021, I have to say it was just lovely."

  Our first time in a lodge in the uk and we were blown away when we opened the front door to the lodge, it’s was homely, spacious and very clean, with an added touch of a welcome pack. We come to Scarborough a lot and mostly stay in hotel but having our 5 year old granddaughter with us there was plenty to keep her and the family entertained. Would highly recommend this beautiful lodge and we will definitely be booking again in the future. Thank you so much for a wonderful stay, kind regards the Lundy family x

  Reviewed by Elizabeth5.0★May 2021

• "We booked this cottage last minute and unfortunately we didn’t do adequate research before booking."

  The trailer is located on a huge busy holiday camp. Our biggest complaint is that the WiFi is inadequate which was very very frustrating. Often we had no signal what so ever. The living area was a lovely size and very comfortable but the bedrooms tiny. Apart from one side of the bed in the master bedroom the rest of the party had to clamber over the beds to get in and out. The children’s room with two bunk beds leave very little space to move around and the beds block most of the light from the window so it’s very dark. The oven needs replacing and the trailer would benefit from having instructions on how to operate the appliances. We used the washer dryer once and the machine ran for 7 hrs and at the end the clothes were not dry.

  Reviewed by Carol2.8★Apr 2021

• "The holiday lodge was very clean, tastefully furnished and very well equipped."

  It is located in a nice, quiet spot with the park facilities are all in walking distance. The booking process was easy and arrival instructions were excellent. We were delighted with the space and comfort the lodge gave us and with the ramp and walk in shower it was perfect for my elderly mum and aunty with her little dog. The welcome bottle of wine and chocolates were a lovely gesture. We arranged a grocery delivery for the arrival evening which meant we could stock the fridge freezer and gave us the option of eating in to stay Covid safe if we wanted. Being so well equipped made that easy. The lodge was warm and comfortable. Whatever the weather it is perfect. There is a lovely patio with comfortable seating for warm sunny days and heating and a fire if it’s chilly and you want to snuggle up with a good book or watch one of the 3 televisions! I loved the fact that the Cleveland Way was so close and provides a fantastic coastal walk with great scenery. Our original holiday plans have been disrupted due to Covid19 but this holiday gave us time to relax, explore the area and live comfortably and well in a quality holiday home. Thank you!!

  Reviewed by Jaynehowle5.0★Sep 2020

• "21 Jonstone pine was a perfect location and we all really had a enjoyable holiday"

  Reviewed by Toni5.0★Sep 2020

• "Absolutely fantastic place to stay."

  Very clean and well maintained. Site facilities very good with access due to covid19 being taken care of. Lovely part of the country to explore with some fantastic beaches on your doorstep.

  Reviewed by Neale5.0★Aug 2020

• "Fantastic accommodation, incredibly clean and well presented."

  Located in a quiet part of the site. A welcome pack was waiting for us on arrival and the owners are very keen on every detail being spot on. Will absolutely book again as soon as possible.

  Reviewed by Stephen5.0★Aug 2020

• "Beautiful clean place ."

  So spacious and great little touches , our family loved it and will be returning .

  Reviewed by Vicky and James5.0★Jul 2020

• "Fantastic lodge."

  really spacious and everything you need included. Nice quiet area on the site but easily walking distance to everything you need.

  Reviewed by Clare5.0★Jul 2020

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