Shire Cottage

10 Customer Reviews

• "Myself and my son (9y with additional needs) needed some R&R so we booked this rural looking cottage and took our 2 dogs."

  The cottage itself was lovely with views across a paddock. Unfortunately, there was renovation work going on next door but one, from early morning until dark, involving electric saws etc so it was very noisy. We booked Mon - Fri but left on Thursday. On Thursday I was awoken with banging on the roof at 7:30am. I went out to investigate and it was someone cleaning out the gutters. I got up and let the dogs in the paddock opposite, as advertised. One of my dogs started yelping as if she’d been ran over and she came to me with 3 deep wounds, 2 in her legs and one in her side. I rang around vets and managed to get her booked in for a general anaesthetic and stitches which cost over £600. I messaged the owner who said the paddock was now out of bounds and she would be over tomorrow. We left after her operation on Thursday night as we had had enough.

  Dear Susan Thank you for your time doing a reference, we are glad you found the cottage lovely. I wish you had mentioned to ourselves about the noise from the work, this is totally unforgivable. We have just finished converting the barn next door to enable us to be onsite for any issues as we feel we are not aware of the cottages living so far away. This is making a huge difference and we are working our way through making the cottages as good as we can and now the paddock isn't always as available as there are horses looking back at you from the paddock. The builders where under our employ and we made them aware but it appears they didn't show you any respect at all. I also was unaware of the time the gutters were cleaned, we said not early but we were not there and didn't know. I understand how these things create a level of stress and apologise. We didn't hear back from you after your dog had the accident, thank goodness for insurance as vets fees are ridiculous atm, we had to pay £95 just for them to look at a tooth, never mind any remedies or work. We searched the paddock for the cause of the harm, there was a lot of wood but nothing that jumped out at us, so again I can't apologise enough but sometimes animals find a way. Property Owner

  Reviewed by Susan3.1★Oct 2024

• "We had a wonderful autumn week at Shire Cottage."

  The owners have managed to strike exactly the right balance between style and comfort - smart enough to be impressive but casual enough to enable you to switch off and relax. Many thanks.

  Dear Mark Thank you for your lovely response, we have just had to use the cottage as part of our moving process and noticed a couple of things like the need for more hooks on the bedroom doors and the need for good quality pans (all now in place) but so happy how comfy the bed was, how the space worked perfectly for our dogs and loved how we could do our own thing but still be together with everything at hand, with plenty of seating and a good internet as my husband works on-line. We look forward to seeing you again Property Owner

  Reviewed by Mark5.0★Oct 2024

• "Had a great stay at Shire cottage."

  Perfect location for us visiting family. Thank you for a lovely stay.

  Dear Alan Thank you for your lovely comment, we are glad you had a great stay, we find a lot of people book for the location, its super convenient to be in the country with parking and pop to see family in nearby towns, others find it a good central location for visiting al the East Coast has to offer. We hope to see you again soon. Property Owner

  Reviewed by Alan4.1★Sep 2024

• "We had a lovely stay, felt very much at home."

  The bed was like sleeping on a cloud. All the facilities you need for a week are included & it's close to lots of lovely little villages as well as the bigger seaside towns. We would book again for sure!

  Dear Jayne Aw! thank you so much this is lovely. Yes please book again we look forward to it. The East Coast is shockingly (or maybe this is deliberate) under marketed, there is so much, from whale watching, popping to see the puffins (the closest you can get compared to other places), the beaches are to die for and a short drive to lots of amazing towns, cities, and stunning villages with lovely pubs. Property Owner

  Reviewed by Jayne5.0★Aug 2024

• "Shire Cottage is a lovely place to stay."

  It’s in a perfect location, quiet and private, not too far from the lovely dog-friendly Fraisthorpe Beach,which is a short drive away. Our dogs loved the added bonus of the paddock which is opposite the cottage. The cottage itself is very comfortable throughout and very well equipped. The welcome hamper was a lovely touch. The owners are accessible and helpful. We will definitely be making a return revisit.

  Dear Caroline, Thank you for this lovely feedback, yes please, we look forward to seeing you soon. Fraisthorpe beach is a well known place around here for walking dogs, parking is just there but it is also possible to walk to the beach from the cottage and Ulrome beach doesn't have any dog related conditions in season. Property Owner

  Reviewed by Caroline5.0★Jul 2024

• "A wonderful, family friendly and dog friendly base for visiting the North East."

  Spacious inside and out - we particularly loved the dog paddock! The accommodation was clean and well presented. We will definitely be back - we feel like we have found a hidden gem!

  Dear Vanessa, thank you for your lovely review. Property Owner

  Reviewed by Vanessa5.0★Apr 2024

• "Very nice and dog friendly."

  The vacuum cleaner needs replacing as all good dog owners like to hoover up during their stay, it’s our only annoyance

  Dear Howard, thank you for your review, we have taken that on board and there is a new vaccum in the cottage. Property Owner

  Reviewed by Howard4.1★Mar 2024

• "We had a lovely Christmas at Shire Cottage."

  The beautiful Christmas tree was an added bonus. Thank you. The Cottage was equipped with everything we needed. It was beautifully warm and cozy. We would definitely stay there again. The dishwasher could do with replacing as some of the racks were broken and the toaster had a broken knob. Apart from that would highly recommend.

  Dear Maria, thank you for your review and bringing these things to our attention, we have replaced the toaster and looking at the dishwasher as hadn't realised. Property Owner

  Reviewed by Maria4.4★Dec 2023

• "Lovely place to holiday clean and easy to maintain with a good run for the dog special surprise was 2 bathrooms ."

  Good situation with lots of beaches to explore certainly will return next year if only for the delicious welcome hamper.

  Thank you for your lovely feed back, we would love to see you again. Property Owner

  Reviewed by Margaret5.0★Oct 2023

• "My husband and I arrived at ‘shire cottage’, on the 6th October for a 3 night break."

  On arrival In the village we were very pleased that we had chosen such a pretty location, unfortunately we cannot say the same for the property we had booked. We were first struck by the condition of the outside decking, dirty, unswept covered in moss and looked as thought it had not been maintained or cleaned for some time. Entered the property and could instantly detect the smell of damp. Also noticed how dirty and grubby the sofa and armchair was., the arms were pitted with black dirt and the seat area was badly stained. Main bedroom floors looked dirty and noticed the divan bed base looked dirty and had no valance sheet, although did have on advertised pictures. Entered shower room, there was a dirty mop and bucket left under shower head on equally dirty floor. The grout on the floor and walls in some places was black ( the owner confirmed this when I complained as being the builders fault when he installed the tiles, and not used the correct grout and was never able to get it looking clean) there was also limescale stains on floor ., the owner also stated that this was due to the problem with the tiles and has not had time to rectify this and ‘it is what it is ‘, his words. The other bathroom had a bubbling effect behind the door and paint was peeling, which was why we could smell damp throughout the property as this was quite a large area of damp. The owner agreed, once again in his words, “that the wall in the bathroom is blown”, but we are making it clean and tidy till we get there, along with the maintenance of the shower, which are on our list for a maintenance period.. these issues should surely be addressed before allowing visitors or at least make visitors aware so that they can make their own decisions as to whether they stay there or not. The smell made us feel really sick, we did not use the bathrooms at all. The toaster was rusty snd stained., whilst I understand that this is a minor issue to some people .. how can’t you put bread into a toaster that is rusty and unclean, he said he can’t be expected to swap a toaster after every visitor and the reason it was rusty was because of the sea salt in the air caused things to rust ., twenty minutes from the coast in an enclosed building?The beams, ceilings, blinds and cooker hood were covered in cobwebs. We only stayed one night and left as soon as we possibly could, we stayed a total of 14 hours. We would have left immediately had we not travelled over 3 hours to get there. We had trouble contacting anyone as the internet would not work in property ., we tried to boost router but did not help.. We did not get a response until the morning, where I was advised that he would appoint his cleaner to return to re-clean, these problems could not have be remedied in this way as he had already confirmed that he needed time to arrange a maintenance slot to rectify issues. As we had not slept or showered we decided to leave and were on our way home. We contacted Sykes numerous times on our way home they advised us that could not help at all with complaint they would pass on our complaints and pictures to owners. When I contacted them again after receiving no response they sent me a copy of correspondence that the owner had sent Sykes stating that he would not be refunding and payments as he deemed our complaints to be frivolous .. the issues I’d raised were going to be dealt with when he could fit in maintenance and that he thought they only reason I had complained was because I wasn’t happy with the area. Absolute disgrace. What a complete and utter waste of money and time.

  Dear Janette Thank you for all the effort you put into this review. To be clear I am not a 'he' but a 'she'. I am so sorry you have had this experience and that I could not agree with you on this matter. knowing the property, the cleaner and your refusal to allowing us to try and resolve your issues. The property does not and never has felt or smelled of damp, this has never been mentioned or noticed previously or since, the cleaner got there within an hour and agreed there was a smell which she informed me was what was left from the previous guests who had left an overpowering smell of fish and chips which the cleaner thought she had got rid of but apparently not, this is your only real issue that I can see, although I am confused how it could last this long, as I am writing this I am also checking what cleaning products the cleaner used. To address your comments The chair/sofa - there is a mark on one arm of the chair (the photo sent is not the sofa) and some signs of wear along one arm but the chair fabric does not have dirty spots its a multitone fabric with a dark thread used which can clearly be seen from the herringbone repeat pattern. The sofa is cream and would clearly show any marks, which there were none. The bed base colour - the bed base is a champagne in colour with lovely gold handles on the drawers, not dirty and yes the valance wasn't on. Wood effect laminate flooring - the bedroom floor was very expensive wood effect laminate flooring and very easy to clean but always looks like wood with all its variations of colour, knots and even fake scratches. I have always been very proud of how real it looks, I suppose I maybe should put a note in the folder to say its an effect not dirt. Shower/bathroom floor - I am unsure why the mop bucket was in the shower room and agree as you noticed from my response to Sykes we have had an annoying time trying to remove grout from black tiles initially then limescale, I can though confirm the tiles are clean but in a couple of places at the bottom of the wall the sealant needs replacing. Marks on the top of the toaster - there is a very small bit of rust along the top, which tbh we missed as it isn't that old and the rest of the chrome and cream is in perfect condition. Access to the internet - the cottages has access to wifi the code is in the folder and on the router itself. Maintenance now all done - We have now worked through the maintenance needed, we have dealt with the small leak in the bathroom and the bit of blown plater, re sealed the shower room, again attempted to remove the limescale, removed the mark from the chair arm. I am just ordering a new toaster, as there is a tiny bit of rust, thank you for pointing it out. Again I am sorry you didn't find the cottage suitable for your requirements and didn't allow us to resolve these issues as I am sure you would have enjoyed the rest of your stay if you had. Property Owner

  Reviewed by Janette1.3★Oct 2023

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