Kiwi Cottage

36 Customer Reviews

• "The property downstairs was dirty, and smelt musty throughout the stay, my 3 year old granddaughter found a used vape under the sofa (not acceptable at all)."

  The towels were extremely small, no toiletries as advertised on the photos and only 2 toilet rolls. The Wi-Fi was awful, the speed was shockingly slow if it connected at all. We found some parking passes on the last day under the coffee table which didn’t help at all. The neighbour at number 3 constantly looked into the windows and checked the bins, he told us we couldn’t use them for rubbish as they had just been emptied. We left the bag outside the door which he moved before we had chance to. Outside lighting too bright and stayed on all night, along with cheap blinds it flooded the bedrooms all night long. Location was great, we have stayed many times previously in this area, we wouldn’t stay in Kiwi Cottage again. It seems the owners are here for the income and not the outcome. Real shame. Happy to talk in person with the owners if required to clarify any of the points raised.

  I am really disappointed to read your feedback. Kiwi Cottage is very special to us and we enjoy sharing it with our guests. There is privacy film on the windows so no one can see in but guests can see out. I’m sorry you found the cottage dirty. I will speak with the cleaners to ensure that standards are raised. We do not advertise toiletries and we ask the cleaners to provide a toilet roll so the cottage is ready for guests when they arrive, but assume guests will bring their own for the rest of their stay. There is an ongoing issue with the wifi which is under review but there is a mobile hub in the cottage which provides wifi to the cottage. The light outside is bright and on all night as the yards in Whitby are the equivalent of roads so the council has to provide street lamps. Thank you for your feedback, its invaluable . Property Owner

  Reviewed by Andrew2.2★Aug 2024

• "Me, my partner and 3 kids aged 1,2 and 8 stay for the weekend and loved it."

  . nice and cosy, ideally located and fairly priced.. the kitchen Is ideal for short breaks and the shower was amazing. Beds nice and comfy we took 2 travel cots for the little ones. There's only 2 negatives we had to say about kiwi. A safety gate for the stairs wouldn't go a miss just to stop kids climbing and lastly the wifi is very poor but apart from that everything was perfect! We will definitely be returning to kiwi cottage! Thanks for an amazing stay

  Reviewed by Ben4.4★Jul 2024

• "Kiwi Cottage looked perfect on the photo's on the website."

  In reality it wasn't. Firstly,both double mattresses in the property need replacing. The one in the main bedroom isn't fit for purpose ( when you sit on the bed,you instantly feel the slats of the bed) and the other one was only passable when we put a duvet on top of it. The bedroom window upstairs was painted shut and I had to go round it with a knife to open it. ( If there had been a fire downstairs,we would of been trapped).When I had opened it,there was nothing to keep it open,so we had to put a rolled up towel there. The window in the lounge is super difficult to open too. The floor lamp in the lounge doesn't work. The light in the fire doesn't work. No tea towels in the kitchen. Hooks and drawing pins in lounge fireplace/beams from Christmas decorations? We found dry dog food on the kitchen floor and a plastic bottle lid in the bedroom. There are 7 old fashioned style bins outside of Kiwi Cottage,right near the lounge window. A resident of the Yard regularly comes out to put a single item into the bins (in one afternoon in the space of 3 hours,11 times) and he looks straight into the lounge of Kiwi cottage which as you can imagine isn't acceptable,so the only option is to pull the dark blue roller blind down to a point that blocks his view, only that left us with hardly any day light. There also isn't anything up at the kitchen window, so you are completely on show in there. The gate to the Yard needs fixing too,it scrapes on the floor and as it's regularly used,the sound becomes really annoying. We actually left a day early as we were sick of waking up with aches from the mattress and sitting in the lounge with hardly any day light. Sykes did offer to get the owners to come and look at the dangerous windows ,but I declined that offer as I was so fed up with the property I didn't want to come face to face with the owner. In all the years I've been holidaying in cottage's,I have never felt so fed up and stressed and so thankful to be at home.

  Reviewed by Josephine1.9★Mar 2024

• "A fab location for shops and public transport, a lovely little cottage."

  Both staircases in the house are steep and winding, need to take extra care when using them. Kitchen and bathroom both modern and clean, although I think a blind or something up at the bathroom window would offer more privacy. The bedrooms and lounge were nice enough but definitely needed cleaning more thoroughly. As we left the property I stripped the beds and noticed some of the pillows need replacing. My son stayed in the top room and left his clothes in his bag so we didn't notice that there was actually a package with some new unopened pillows in the wardrobe, with several old pillows etc piled on top of them. As mentioned, cleaning definitely needed inside and around bedroom furniture.

  Reviewed by Lyndsey3.4★Oct 2023

• "The best thing about this cottage is the location - it is absolutely perfect!"

  In addition the cottage has everything you look for on holiday. Unfortunately the worst thing about it is the stairs. I know it is an old cottage and I appreciate that but the stairs are dangerous (and there are two sets!) I actually fell down them during our stay and really hurt my leg and both arms. Just be careful.

  Reviewed by Rosalynne3.4★Oct 2023

• "Nice cottage in a great central location."

  Unloading the car can be tricky in peak times as the cobbled street can get extremely busy and is for pedestrian use only unless for access. But this is advertised, just be aware especially if you’re arriving at a weekend. It’s much less busy after 5 when the shops start to close. The stairs inside can be tricky to navigate especially if you are coming with a toddler! We had to be very careful and block them off with a suitcase during our stay. But it’s to be expected in a period property, just worth noting if you have young children. The cottage itself would be perfect if the housekeepers paid a little more attention to detail. It hadn’t been cleaned when we arrived at 3, so delayed us by 2.5 hours. Not ideal with a toddler and a dog after a long drive. The owner of the property was very apologetic and did offer to pay for our dinner that evening as an apology which was much appreciated. I have since seen another review where this has happened before, so hopefully the housekeepers are more organised in the future. The cottage itself is nice, modern kitchen and bathroom, but still quirky and in keeping with the age. The only downfall was the cleanliness in parts, toothpaste splashes were left on the hand wash from the people who were staying before us, quite a lot of dust and other peoples socks, dice etc behind the sofas. And the duvet, pillows and mattress to the double bed on the second floor were terribly filthy and stained. Which wasn’t pleasant to see when stripping the beds upon our departure. They need to be replaced ASAP as it’s not at all hygienic. I did notify the owner of this straight away, and she has assured me that she is contacting the housekeeper’s, so hopefully this has been resolved now. Because honestly, just replacing the duvet, mattress, and pillows and giving the place a thorough clean it would be PERFECT! I can’t fault the owner as she was so easy to reach and responded straight away and thanked me for letting her know. Whitby is gorgeous and overall we really enjoyed our stay. And we would stay at this cottage again if the above has been resolved.

  Reviewed by Naomi3.4★Sep 2023

• "Lovely comfortable cottage in a great location."

  Nice welcome pack of biscuits, milk etc. Would definitely Return.

  Reviewed by Tim5.0★Sep 2023

• "Beautiful little cottage."

  The bathroom is stunning and the shower was amazing. Variable flow rate which helped with the kids as they do not like showers very much. The beds are really comfortable. Kitchen was very well equipped and clean. We had a lovely!

  Reviewed by Nicola4.7★Aug 2023

• "We was unable to stay at this property as the advertising was false."

  There was no secure area as stated for our dog. With him only being a puppy we relied on the secure garden which was Non existent. Also no parking anywhere close to the property and it was impossible to get all our belongings safely to the cottage. The streets was so crowded it wouldn’t have been appropriate or safe to carry all up there. Overall I am very disappointed with the false advertisement and the fact we traveled over 2 hours to not be able to stay in the accommodation we had paid for. How are we going to be reimbursed as we did not stay and had to pay for another property last minute!!

  I’m sorry to read that you have been disappointed by your stay at Kiwi Cottage in Whitby. We always welcome feedback and are continuously looking at areas where we can improve. Our listing does not state that there is a secure garden but that it is located in one of the old yards. Whitby is a very popular destination and we acknowledge that it can be very busy in peak season. We will double check our listing and ensure that it gives a fair representation of our cottage and of the thriving seaside town it is located in. Property Owner

  Reviewed by Donna1.3★Aug 2023

• "Nice location, very central."

  Unfortunately when we arrive cottage was not clean. We contacted owner, lady apologised and promised £20 per person discount, we agreed. After that I contacted SYKES, company ask for discount, lady over the phone said that someone will contact me, is 3 weeks and I still waiting.

  Reviewed by Kamila2.5★Aug 2023

• "The family thoroughly enjoyed their stay and loved Kiwi cottage"

  Reviewed by Bruce5.0★Jul 2023

• "Credit to the owners of this cottage, the cottage had everything you needed and was spotlessly clean."

  The decor was modern but still had that oldy cottage feel . The beds were very comfortable resulting in a great night's sleep. The location is fantastic and right in the heart of whitby. We really enjoyed our stay and would recommend it to anyone who wants to visit whitby. 10/10.

  Reviewed by Julie5.0★Jun 2023

• "Had a lovely stay at Kiwi Cottage."

  Thanks also to the owners for the information they provided prior to our stay. The facilities in the property are great - fab kitchen and bathroom. Also enjoyed the welcome treats and games chest! Despite being just off Church Street and under the Steps, it is quiet. But there is so much around - cafes, Bistro, shops and a small beach. A great base, so you can park your car and explore. We used the Church Street Pay and Display - 5 minutes away and the cost was £9 for 24hours. Would definitely recommend to others. Also on a side note about Sykes Cottages - they helped resolve an issue (not to do with Kiwi Cottage) brilliantly - thanks!

  Reviewed by Claire5.0★May 2023

• "A lovely, quirky little cottage right in the heart of the old town, but so quiet you would hardly know there were crowds outside shopping."

  Ideally located for the abbey, shops, restaurants and beach. Has everything needed for a comfortable stay. Drop off for luggage was easier than expected for the location. Highly recommend a stay here.

  Reviewed by Sarah5.0★Apr 2023

• "A lovely cottage in a superb location ."

  Definitely recommended.

  Reviewed by Kevin5.0★Sep 2022

• "Excellent gem of a cottage located down a 'yard' just below the steps to the Abbey."

  Small yet perfectly formed new kitchen with everything to hand. Stairs quite steep to the bedrooms care needs to be taken here especially at night. Bathroom good size and shower spacious hot and powerful. However needs mildew cleaning from sealant, grout and ceiling. Parking is £9 a day from 5 min walk car park. Would definitely come back with our jack russel who also enjoyed the stay and walks at Robin Hood Bay / Foss waterfall/ Staithes coastal walk/ and of couse all the landmarks in Whitby.. beautiful. Nice cake/ biscuits and milk in the fridge on arrival

  Reviewed by Allan5.0★Sep 2022

• "It takes a lot to impress my hubby, but as we walked into the quaint low ceiling beamed cottage, my hubby said wow as I did!"

  It’s wonderful, and the little added touches like the tray of plum bread and chocolate chip cookies along with the tea, coffee and milk was an added extra lovely. The cottage was clean, warm and comfortable all with little themed Kiwi furnishings throughout. The kitchen is small but was more than sufficient for our stay, with modern fixture and fittings including a microwave, and induction hob. We took the top of the house room where my mum and dad took the large triple room on the lower floor. I loved the crisp white sheets and comfortable pillows, We brought our own but they ended up being thrown on the floor as we favored the house pillows. The only little thing I would raise, if you struggle with stairs this isn’t the cottage for you as they have a lovely winding staircase to the top of the house. Parking is across the bridge, it’s only a 10 minute walk. Don’t worry you can park outside the alley where the cottage is to unload and reload. I worried at first, but who wouldn’t want to have a stroll through Whitby. We loved every minute and will definitely be coming back.

  Thank you for such a kind review. It is great to hear someone talk about our beautiful cottage with such warmth. You are welcome to return any time Property Owner

  Reviewed by Tracey5.0★Jul 2022

• "Really enjoyed the stay at kiwi cottage."

  Excellent position for the abbey, shops, pubs and harbour. Comfiest beds we have ever slept in. Would highly recommend.

  Thanks William for your lovely feedback. I’m so pleased you slept well and enjoyed your stay at Kiwi Cottage. Come again soon Property Owner

  Reviewed by William5.0★Jun 2022

• "A charming and comfortable cottage in the heart of the town."

  We found the beds were comfy, shower powerful, kitchen well equipped and lounge and dining area good. There were five of us with a dog and we didn't feel space was too tight. The cottage was clean and cosy. A nice wel x one pack too.

  Reviewed by Vicky3.8★Jun 2022

• "Lovely cottage ideally situated, generous welcome pack and everything you need."

  Only down side is the parking which is a nightmare in Whitby. There is a parking permit inside the cottage but if you have limited mobility far to far to walk each time you want to go out in the car. Excepting that we had a lovely stay, thank you.

  Reviewed by Elaine3.8★Apr 2022

• "Kiwi Cottage is excellent."

  Very comfortable and clean and ideally situated in Whitby. Arguably the best Cottage we have stayed in, and we will definitely be back. Thank you

  Thank you guys for the lovely feedback. So pleased you had a great time Property Owner

  Reviewed by Linden4.7★Mar 2022

• "Fantastic cottage with the best welcome pack i hav ever had and the mist comfy beds x"

  Great to hear your lovely feedback. Thank you so much guys Property Owner

  Reviewed by D5.0★Feb 2022

• "Kiwi Cottage is perfectly situated tucked quietly off Church Street."

  I had a lovely comfortable stay, cosy and warm with my dog and was quite sorry to leave. I would definitely stay again.

  So pleased you had a good time at Kiwi Cottage. Hope to see you soon. Property Owner

  Reviewed by Benjamin5.0★Jan 2022

• "Lovely little cottage in the heart of Whitby."

  Really clean & comfortable. Will definitely stay again in the future.

  Reviewed by Karen5.0★Dec 2021

• "More information required as to the whereabouts of the property."

  We had to search for it on foot after paying for parking as instructions unclear. Just simple directions would help! Also it would be helpful to give proper information regarding parking. The 'West side of Whitby' is not sufficient to know where to park! After much walking and Googling, we found a W zone just over the swing bridge outside Mountain Warehouse. Cottage was fine and in a good location and the welcome pack very good but the WiFi didn't work for some reason, no DSL connection.

  Reviewed by Dawn3.4★Nov 2021

• "Really enjoyed our stay at the cottage, loved the enclosed "courtyard" and old buildings."

  Reviewed by David4.7★Oct 2021

• "Dark and dingy living room."

  Roller blinds were either not attached properly and fell off the window (in the living room)or were dirty and covered in dead mosquitos (in bathroom). Best room in the cottage is the double bedroom at the top of the cottage.

  Reviewed by Christine1.6★Sep 2021

• "Very dirty unable to use cooker and washing machine."

  Bulbs missing and no lights on stairs, these are not only narrow but spiral therefore not suitable for young children.Listed for 5 only seating for 4. Damp smell downstairs. Sykes blamed owner and not interested in helping. Very Very disappointed with sykes.

  Reviewed by Dyan1.6★Sep 2021

• "Fantastic little cottage right in the heart of the town."

  Very clean and rustic and comfortable. Finding the property proved a challenge but the owner very kindly talked us in. Would definitely book again.

  Reviewed by Wendy4.7★Sep 2021

• "A lovely cottage ideally situated in the old part of Whitby."

  The owners were really helpful with a couple of problems we had and went out of their way to help. Couldn't ask for more.

  Reviewed by Jayne4.4★Aug 2021

• "Comfy cottage, amazing location, well equipped."

  It had everything we needed and we had a lovely stay.

  Reviewed by Clare5.0★Jul 2021

• "Such a cute cottage in the very heart of the old town, you couldn’t get a better location for exploring the shops, bars & restaurants."

  The beds & pillows were so comfy and the cottage has everything you need for a base. I didn’t find the parking a hassle, just drive straight up the cobbled street, unload outside, then drive up the steep incline to the very end of the cobbles on Church Street to turnaround. We didn’t bother with the scratch card/W system street parking, I just used the huge public carpark by The Endeavour replica. £9 for 24 hours (and you only pay between 9am & 6pm) My second Sykes Cottage and have two more booked this year!

  Reviewed by Amanda5.0★May 2021

• "Fabulous holiday!"

  Kiwi cottage is in a perfect location to explore Whitby. Only complaint is that the directions to the cottage could have been clearer, in particular ensuring the visitor knows to continue driving up the cobbled street.

  Reviewed by Anthony4.7★Oct 2020

• "Extremely comfortable in a great location Was spotlessly clean when we arrived ..."

  Extremely comfortable in a great location Was spotlessly clean when we arrived Lots of home comforts and felt relaxed straight away Was really good to have courtyard as well and although shared felt very private Thoroughly enjoyed our stay

  Reviewed by Mary5.0★Sep 2020

• "I think you should put more directions on the position of the cottage and parking."

  I know the booking said that we would only be able to drop the luggage then park elsewhere but it was not clear that the house was up an entry off a very busy pedestrian area. When we arrived on the Saturday it was a complete nightmare, I was convinced my husband was going to knock someone over and on the way up the hill the name of the yard was not visible, it would have helped to have a Church Street number that the entry was next too and that there was a turning circle up the hill where we could turn around to return down the hill. The parking was also misleading, when I booked it said free parking a short distance away, the closest we got was 3000 steps away down and back up steep cobbled roads, not what I call a short distance. All in all it was a lovely cottage in a lovely town but the lack of closer parking spoilt it for me, because we were out and about in Yorkshire during the day we were stressed each time we were coming home searching for car parking.

  Reviewed by Maureen4.4★Sep 2020

• "Everything was fantastic with just a few exceptions i."

  The very severe lack of parking near the cottage meant a very awkward & time consuming unloading & reloading of the car. ii. Car park permits were provided however there was a total lack of information about where the 'zone' was that the permits covered.

  Reviewed by Peter4.7★Sep 2020

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