Laurel House

46 Customer Reviews

• "Nice big house ,social areas where great,lack of wardrobes in all rooms ,full length mirror were missing."

  Twin beds were apart and I asked for them to be zipped together the housekeeping staff did this for us . Showers were small ,2nd sitting room nice idea but think the space with be better used as a bathroom. ..

  Reviewed by Helen3.1★Nov 2024

• "This is my 4th stay in laurel cottage but with a different group of friends."

  They loved it every bit as much as I do. We were all shocked by a recent 2 star review stating some of the party couldn’t stay! Definitely not our view or experience of this gorgeous property… If you’re thinking of booking laurel cottage, you won’t regret it. Laurel cottage is perfectly placed in a quiet part of Whitby but only 5 minutes from the famous whale bones and town. It’s so peaceful in the cottage. It manages to do the impossible - make a big spacious house feel so cosy. It’s so easy to relax in. Comfortable beds, sofas, 2 lovely open fires to light. Very well equipped with everything you need. Especially good for a mixed group of friends as so spacious with 2 separate lounges, big dining table and well stocked kitchen. Parking space is a real bonus in Whitby. Can highly recommend laurel house. Thank you for another lovely week - hope to return.

  Reviewed by Louise4.7★Sep 2024

• "The size of the parking area could be described accurately."

  A broken planter could be removed to allow more space. The downstairs toilet door doesn’t close. Overflow from the roof was leaking. The twin room has no wardrobe to hang clothes up in. Plumbing in the bedroom with the shower needs attention. Heat detector was bleeping on arrival. On a positive the house is a good size for families and in a good location.

  Reviewed by Linda4.4★Sep 2024

• "We were disappointed when we arrived as the outside isn’t very well kept and in need of repainting."

  When entering the property the first thing that hits you is the smell it’s awful, damp foisty smell. It didn’t feel nice at all and the smell was through the house . Our two other guests refused to stay and drove home. The parking is only suitable for a very small car which was very difficult for us as we have a large one and there is no other parking for the other guests. No outdoor space so not suitable for pets. The quality of the pillows and overall bedding very poor for the price of £400 plus a night? The only good thing I can say is it is very central. I had to leave the windows open to air the place but had to have the curtains shut as there is no privacy at all . I would suggest putting blinds up at the windows .very disappointed as the photos make it look very nice and that isn’t what you get when you arrive.

  Reviewed by Jennie2.5★Jul 2024

• "We had a lovely stay at Laurel House."

  Very comfortable property Strange set up with no bathroom door in one en suite bedroom! Would definitely recommend

  Reviewed by Wendy4.1★Jul 2024

• "Absolute gem of a place."

  Short walking distance into town with its myriad of shops, restaurants, etc. super clean, comfortable, cosy, and spacious. Well equipped kitchen and everything you could want for a fabulous time in Whitby. Loved it and would definitely go again.

  Reviewed by Keith5.0★Jun 2024

• "Great property and plenty of space for all of us."

  The beds, bedding and towels were lovely and overall a lovely property with everything you need for a weeks stay. Parking was fine for two cars but two large SUVs would struggle as parking is a little awkward.

  Reviewed by Stuart4.1★May 2024

• "Fabulous property with lots of living space."

  Handy for all attractions that Whitby has to offer, which are plenty. Parking for 2 cars at property was added bonus. Might be worth mentioning that Parking on street is restricted to permit holders only. Sign that says this is at bottom of street and is not obvious when arriving at night. This happened when we had moved 2nd car onto street for easy access for the 1st car. It might have said this on some correspondence but if so I missed it and apologies.

  Reviewed by Ellen5.0★Apr 2024

• "Beautiful and tasteful decor, a really spacious house even with a large group it never felt cramped, there was so much space!"

  Attention to detail was on point and the extremely well equipped kitchen was a refreshing find. The photos on website are great, the experience of being there- even better. We had a lovely family stay thank you for opening your home to us.

  Reviewed by Denise5.0★Apr 2024

• "Beautiful House in a great location for a short stay in Whitby."

  Extremely clean. Really comfortable beds and plenty of cutlery/crockery in the kitchen for the amount of people it houses, and some beautiful welcome gifts such as chocolate, crisps, tea/coffee, biscuits. Really nice touch! 3 bathrooms, 2 of which are en-suites and there is a downstairs toilet in addition so there was no queuing for the loo - always a bonus when there is a lot of you! They had a cot and high chair available to us at short notice which was greatly appreciated. Now for the few downsides: Photos can be deceiving, they make the front parking space look plentiful, but you will be lucky to fit 2 cars up there, we managed it but they were cm apart so an uncomfortable squeeze. The other part of our party used the street parking and received a parking fine which was less than appreciated. The downstairs lounge could do with another sofa. Unless you are sat bolt upright on the one provided then there isn’t room for everyone to be comfortable and a couple had to sit on the floor. The twin room has no wardrobe, plenty of drawers but you don’t have anywhere to physically hang your clothes so you may need to share wardrobe space. By no means a big issue but just to make people aware so there are no surprises. The house is also stated as dog friendly, however there is no garden (which is fine because they are upfront about this) however the ‘enclosed courtyard’ has an extremely large gap under the gates that close it off and our dog managed to escape a few times so I wouldn’t say it’s the most secure for taking your furry friends. The bins were full to the brim. For a property that houses 8 people they could do with paying for an extra couple of wheelie bins so that there is ample space for waste. Lastly, you are expected to strip your own beds at the end of your stay to place in laundry bags but no laundry bags were provided, and really when you pay so much for a property you don’t expect to be doing half of the housekeeping! We’ve stayed in many properties and never had to do this before. I would recommend the property itself to people but I would be upfront about the above in the first instance.

  Reviewed by Andrew3.8★Apr 2024

• "Lovely house."

  Thank you for letting us stay. We all had a lovely time. Great location and facilities. Only things were the key to get in was a little tricky. And when we arrived on the top floor the thermostat had been cranked to 30! Easily rectified. But other then that it was perfect!

  Reviewed by Rebecca4.7★Apr 2024

• "We’ve just had a fabulous week at Laurel house- our third stay here we love it so much."

  Brand new kitchen and radiators installed since our visit last year and it’s really improved the property to an even higher standard . The kitchen is now a cosy place to cook and it’s extremely well appointed for a large group. The bedrooms are all good sized doubles and the mattresses and pillows are the comfiest- we’ve all slept so well. There is a lovely light in the property that seems to catch the sun all day long. We enjoyed the two lounge areas and used them both. It’s close to shops and cafes and the famous Bertram’s from your morning bread and croissants but also lovely and quiet too. A stones throw from west cliff and the beaches of Whitby. If you book here you won’t be disappointed- it’s a gem

  Reviewed by Sarah5.0★Mar 2024

• "We had a fantastic time."

  Thus house absolutely amazing. Everything you need . And just a stride away from whitby town . ❤️

  Reviewed by Rita5.0★Mar 2024

• "I know the property is due to be refurbished."

  The cupboard handles make it difficult to open the doors, especially the dishwasher, even if you don’t suffer with arthritis.

  Reviewed by Michael5.0★Nov 2023

• "Do not be put off by some of the reviews."

  We stayed 13th-20th October and had a fabulous time. The house was very comfortable and cosy and very well equipped. Perfect location and parking for 2 cars additional bonus. We were family of 8 ranging from 12 years old to 88 years old and suited us all. Yes the kitchen might need updating but this did not spoil our holiday one bit. Highly recommended and we will definitely be back! Thank you

  Reviewed by Claire5.0★Oct 2023

• "Shower in double bedroom wasn't user friendly head dropped down each time tried to use it."

  Otherwise, apart from some minor updating we were very satisfied with our stay

  Reviewed by Joan4.7★Sep 2023

• "The house offered so much promise, but as others have feedback, the house has a serious damp issue, and little attempt has been put into the problem other than to use lots and lots of moisture collectors, which themselves give off a chemical smell."

  Having stayed in various cottages, this property cost is well above what it should actually be charged at, because various rooms are looking tired, and in need of general upkeep, but worst of all, the cleaning of the property prior to our arrival was substandard. Bed side tables had dust and hair from previous visitors, banasters felt sticky, cobwebs on light fittings, and again the peeling paint, tired kitchen units, and damp downstairs, with the damp visible on walls throughout. Concerned that there is a plug socket on the first floor by the yellow sofa that is clearly a danger from the damp and peeling plaster. It's such a pity, the house is in a great location, although parking not made easy by the on street cars parked directly opposite, making it a challange to get cars in and out the property without care. If you take a step back, the photos make this house feel like what we paid, but as soon as you step closer, and the general cleaning and damp issue, you realise that the property does not cut the mustard, and being used as a cash cow and not value for money paid at peak season. Please, spend some time to give this property what it deserves, a proper makeover and maintenance to deal with the damp issue, and then it would be worth the prise that we currently feel we have overpaid for considerably. Whitby as always is a charming seaside town and great place to make a base, and this house could with effort be a real dream property, but our holiday escape has sadly left us all wanting.

  Reviewed by Christopher2.8★Jul 2023

• "Great location and a rare property to have its own parking."

  I agree with previous comments, the property is brilliant but needs maintenance. The kitchen cabinet doors are badly worn, broken caftierre, chipped glasses, no working light in en suite first floor bathroom, full visitors book, noisy toilet on first floor, a front door you are asked not to use and entry is via the kitchen door which you have to slam to get to shut. Having said all that I would still stay there again!

  Thank you for your feedback. We are glad to hear you enjoyed your stay and would visit us again. The location and the car parking is definitely a positive for our customers We doing property maintenance during January - March 2024 and during this time the kitchen will be fully replaced. It is in full working order for any bookings until then The cafetiere was reported during your stay and replaced. The glasses have been removed and replaced and the light has been fixed on changeover. We have not received any reports that the toilet is noisy but we will ask the maintenance team to check this out We didn't realise that the visitors book was full and will replace with a new one. Both the front and back door are in perfect working order and have keys to use for access. We prefer customers to use the back door as there is a hard floor area and it prevents the carpet at the front from becoming worn. We will ask the maintenance team to look at the door as we weren't aware that you need to slam it closed Once again, thank you for your comments. We hope to welcome you back in the future Property Owner

  Reviewed by Eric4.1★Jul 2023

• "We had a wonderful family holiday in Whitby staying at Laurel House."

  The accommodation was spacious, comfortable and tastefully decorated. The location is perfect for beach, harbour, town and eateries! We would like to feedback that the cleaning had been carried out to an average standard but could have been better (e.g. black mould growth in the 2nd floor shower, both around the sealant on the shower tray and on the shower hose, and the shower drain traps had not been cleaned). In terms of facilities and maintenance, we reported a few minor issues to the Maintenance contractors at the end of our stay, so hopefully these will be addressed for future guests. Overall, we were very satisfied with Laurel House, as it comfortably accomodated our requirements and we would recommend it for larger family breaks in Whitby.

  Reviewed by Alistair3.4★May 2023

• "The house was spacious we had more than enough room for the family plus one dog."

  The house lacked some finishing touches. When we arrived the last person that stayed clearly had a black dog and there was dark dog hairs over the carpet. The house needs some doing up. There is a damp problem thought the house mainly in the kitchen. The walls are scuffed and could all do with a coat of paint. The bathroom tap was loose, the door sticks and is a nightmare to open and close and the ceiling is peeling away. The house was cold and it’s the end of march it was hard to regulate the temperature downstairs and not over heat upstairs. We went out to buy logs for the fire to try solve the issue. I wouldn’t stay here again for the price I feel like they owners are lacking the attention to detail it needs. If they invested in the issues in the house it would be a lovely stay. We liked the fact there were some board games we could play on an evening It does supply everything you need including a washing machine and tumble dryer. It is well positioned in Whitby with just a small amount walk downhill to the town. Overall I think it’s over priced for the current condition of the house and area located personally I would stay further away from the coast as there’s not much to do in Whitby so you finding yourself driving everyday to find something to do.

  Reviewed by Katrina3.1★Mar 2023

• "During our stay we discovered a number of items that were either broken or missing."

  We left a list in the property for the housekeeper. Full details can be supplied. The photograph of the kitchen used to advertise the property, does not reflect its current condition.

  Reviewed by Michael2.5★Mar 2023

• "Fantastic property for our girlie get together would certainly book again"

  Reviewed by Karen5.0★Feb 2023

• "Lovely spacious cottage in the heart of Whitby makes this an ideal place for exploring."

  The cottage had plenty of room for 4 adults & 4 teenagers plus 2 dogs! Could do with a freshen up and new coat of paint in a few areas but all in all we had a great mini break!

  Reviewed by Lindsay4.4★Dec 2022

• "This is a beautiful home and very spacious plenty of room for 8 of us."

  We thoroughly enjoyed our stay it is in the heart of whitby and we would return A couple of bits of furniture are ready to go though legs on some tables and one sofa all very wobbly The dishwasher was full when we arrived and there were no fire lighters and one matchstick for the fire and the Xmas decorations where very underwhelming and a little disappointing but none of this spoiled our stay I really am just highlighting a few things that could have been improved Really could do with a double oven cooking Xmas dinner for 8 in one small oven was a challenge and the kitchen and back area is extremely cold with some damp but overall we had a great time here and as I said I would go back size and location was great and the beds were so comfortable slept really well Great place to stay we loved it Thank you

  Reviewed by Deborah4.7★Dec 2022

• "The property was perfectly placed in the centre of Whitby with lots of places to eat & drink."

  The property had everything we wanted although it was cold and we did request further logs for the fire which we received. The one thing that really lets the property down is the damp in the kitchen, diner & upstairs, there’s quite a lot throughout the property unfortunately.

  Reviewed by Charlotte4.4★Dec 2022

• "Very quick to sort out any issues"

  Reviewed by Eileen5.0★Oct 2022

• "We had a lovely week in Laurel house which suited our family needs perfectly—so perfectly that we have already booked for the same week in August 2023."

  Some provision for drying (apart from the tumble dryer) would be helpful for wetsuits, etc. Some cottages have ceiling racks using ropes and pulleys—the utility room would accommodate one nicely.

  Reviewed by Carol4.4★Aug 2022

• "The cottage was ideal for our party."

  Nice and cool in the heat! We had an issue with the washing machine which was dealt with very promptly. The cottage was super clean and well looked after. Definitely one to return to.

  Reviewed by Lindsey5.0★Aug 2022

• "Excellent location."

  Parking for two cars a real bonus for central Whitby. Beds very comfortable, very spacious accommodation over 3 floors. Well equipped kitchen. We would recommend and return without hesitation.

  Reviewed by John4.7★Jul 2022

• "We had such a lovely time at this property."

  Despite the very hot weather it remained remarkably cool. The position is perfect for access to all the delights of Whitby. We had an issue with the washing machine but this did not spoil our holiday. The response from the housekeeper was rapid, and effective and her communication about repair was timely and very helpful ensuring it was resolved quickly. i thoroughly recommend it.

  Reviewed by Anita Nora4.7★Jul 2022

• "Fabulous holiday and great house!"

  We were a party of 5 so the room layout and bathrooms worked perfectly! There was so much we liked, like having 2 lounges so you could go and do your own thing or read or watch TV. The beds were comfy and bathrooms were sparkling clean. No issues with anything! We didn't know about the bin day but the bin men just came and took the rubbish away which was great! Lots of kitchen utensils and crockery etc. We would highly recommend and would definitely come back.

  Reviewed by Anne5.0★Jun 2022

• "Despite the excellent photos Laurel House was a lot darker than i’d imagined, especially on the ground floor."

  There was a constant smell of damp which could be put down to the age of the property, but having mould growing up the wall in the kitchen and badly cleaned/repaired and damp patches in every ground floor room was not what I would have expected from a premium property. On arrival there was a strong smell of bleach which showed the place had been well cleaned, but the oven was filthy, how can this be missed. We didn’t use the oven due to this. All in all, not what we expected and the ground floor let the rest of the property down. 1st and 2nd floor were excellent by comparison.

  Reviewed by Alan3.1★May 2022

• "We had a fabulous week at Laurel House."

  The accommodation was clean, well equipped, spacious and really well situated for walking around beautiful Whitby. We would not hesitate to revisit. 10/10

  Reviewed by Claire5.0★Mar 2022

• "Lovely spacious property."

  Well equipped

  Reviewed by Beverley4.7★Mar 2022

• "Just returned from a glorious week at Laurel house."

  It’s a really beautiful home- very spacious for big groups over three levels with 2 large sitting rooms. It has a lovely large dining room too and an extremely well stocked kitchen. I had a wonderful view of the abbey from my bedroom. It’s close to shops cafes the harbour and beach but being tucked away was very quiet. We had lovely cafes,bread shop and a deli just a stones throw from the house. There is parking for two cars which is great for such a central location. We loved it so much we’re booking to come back next year!!!!

  Reviewed by Sarah5.0★Mar 2022

• "Great location and lovely spacious accommodation"

  Reviewed by Kirsty4.4★Jan 2022

• "The house is fantastic for a large family gathering - plenty of space to be together or spread out over the 2 sitting rooms."

  Very comfortable and lots of plates, glasses, mugs etc. Would echo some of the previous comments re heating, loo roll & kitchen cleaning supplies but these are minor issues and did not take away from the enjoyment of our holiday. Parking out front for 2 cars and a public car park a couple of streets away for other cars. Watch out for the traffic wardens! Thank you for a great holiday.

  Thank you for your brilliant review - we really appreciate your lovely comments. Thank you for letting us know re the heating / supplies - we have had a local plumber in to check the heating and he has reported everything is working okay, so hopefully any issues are now resolved. We will pass on the comments about loo roll and cleaning supplies to the local cleaning company we use and thank you for drawing this to our attention. Very best wishes. Property Owner

  Reviewed by Liz5.0★Jan 2022

• "Beautifully appointed property."

  Comfortable beds. We had a very enjoyable winter break. Only two problems: 1. One of the duvets had some unpleasant-looking stains. 2. The central heating doesn't work properly so we were either too hot or freezing. However, these are issues which can easily be sorted and we'll definitely be coming back!

  Thank you so much for your lovely review and constructive feedback - and we are so pleased to hear you will be returning! Apologies that one of the duvets was stained - we will report this to the local cleaning and laundry company we use. Re the central heating - we have had a local plumber in to check the system over and he has reported that all is working okay, so hopefully all issues are now resolved. Thanks again for taking the time to submit a review. Very best wishes. Property Owner

  Reviewed by Margaret4.7★Jan 2022

• "Several existing problems with the property (eg heating timer gone) but we can add some."

  It wasn't possible to get the downstairs warm without lighting both fires despite upstairs being warm. Poorly equipped with using items - only 2 dishwasher tablets so we had to wash up in the end; not enough toilet roll for each toilet; no dishcloth or towel in kitchen so we had to buy Jeyes cloths; no spare bin liners so had to buy some. This is irritating and comes across as petty. Kitchen also poorly equipped. There are lots of pots and pans but when you have a large property taking 6-8 people you need large items not just lots of them. There are no adequately large pots or saucepans (baking trays fine). I had to use 3 pots to make a single dish of fish stew for 6 people. We also couldn't do a stir fry as planned as only small/medium sized frying pans. The owners might want to try draining pasta or rice for 6-8 people in that undersized strainer! This is very poor - the owners haven't thought this through at all.

  Hello there, Thank you for your helpful feedback - we were not aware that there was an issue with the heating timer so will arrange for this to be looked at (we have had a plumber out recently and thought the issue with the boiler/timer had been fully resolved). Thank you for letting us know about the situation with dishwasher supplies, toilet rolls and washing up items. We use a local cleaning and laundry company who leave out the welcome pack / toilet rolls etc as we do not live locally. The standing instruction to the cleaners is to leave sufficient supplies out for each booking, so we apologise that this did not happen for your visit and will chase this up with the cleaners. We want all our guests to feel comfortable, welcome and well-catered for at the property so are sorry that you felt otherwise. Your feedback on our kitchen equipment is also helpful and we will arrange for more pots and pans and strainers of a larger size to be available at the property when we next visit. Obviously we thought we had equipped the property thoughtfully and fully for our guests when we set everything up following our purchase and renovation of the house, but we are always happy to learn and improve our guests' experience, so thank you for taking the time to provide a full review and specific comments and thoughts. Best wishes. Property Owner

  Reviewed by Rory3.8★Dec 2021

• "Lovely accommodation; beautifully appointed and very well equipped."

  The bed configuration wasn’t quite as we had requested but that was sorted very quickly. Very spacious house, perfectly suited for 6 of us as a group of friends. There was an issue with the timing of the heating (which the owner had warned us about) but with two large log burners we were fine, and the house very warm - even during Storm Arwen when even walking along the road was impossible. Great location for enjoying the whole of Whitby and its environs. We would certainly return.

  Reviewed by Sally4.7★Nov 2021

• "Great place great location."

  Very clean and comfy Will visit again next year Chris

  Reviewed by Chris5.0★Nov 2021

• "A great property for a large party."

  Lots of space, really well equipped and good quality throughout. Two parking spaces and in a perfect location. Only one issue , the outside bin had not been emptied and was overflowing on our arrival. A real issue when you have 8 people for a week, this was a massive pain. Sykes answer regarding the next collection day was inaccurate. There are no recycling facilities in town either.

  Reviewed by Jane4.7★Oct 2021

• "A really good house for a group of eight and a dog."

  Location brilliant, in the heart of Whitby with some great shops and bars just down the road. Parking for 2 cars, tight getting in and out but not a major problem. The only improvements would be a supply of bin bags, more robust trivets or kitchen surface protectors and the oven could do with a professional clean. But all in all, it was a great holiday and the house worked really well for us.

  Reviewed by Carole4.7★Oct 2021

• "The parking situation was not really made clear as we struggled to park 2 cars in the driveway."

  If cars were parked on the road close to the gates it was impossible to get out and on two occasions we were blocked in for 4 hours plus. You could not park on the road as you needed permits. The trays in the oven had not been cleaned and full of fat/grease. There wasn’t any toilet roll in 2 of the bathrooms.

  Reviewed by Rachel2.8★Aug 2021

• "Good central location."

  When we arrived the garden area was a mess and untidy. However on our last day a gardener came to tidy it up and it looked better. Parking was very tight for our 2 x 4 wheel drive cars. No place for children to play.

  Reviewed by Anne3.4★Jul 2021

• "Such a lovely stay."

  The cottage was more than we could have wanted. Clean, fantastic location and large rooms. We can’t wait to come back

  Reviewed by Holly5.0★Jun 2021

• There are no reviews featuring this term Show all reviews