Cairns Cottage

39 Customer Reviews

• "It should be pointed out that the 'cottage' is actually over four floors, if I had known I would not have booked it as we're all in our 70's and the four flights of stairs plus 30+ to reach the property was difficult to do more than twice a day."

  The property itself was well maintained and very clean, we did enjoy our stay but just would have liked less stairs and steps for our poor old knees!

  Hi - thank you for your review. We have always been careful in the advertising and description of our cottage to state there are steps to access it and that it is over four floors thus not suitable for people with limited mobility. I hope you still enjoyed our cottage despite not recognising this! Property Owner

  Reviewed by Margaret3.8★Sep 2024

• "The cottage is in a brilliant location, close to all amenties."

  The facilities provided were very good. The cottae was clean and tidy on arrival.

  Reviewed by Karen4.1★Sep 2024

• "Cairns cottage is in a great location to explore Whitby."

  We got a parking space, but only moved the car once all week. This is a lovely property, but certain things could be so much better and easily sorted. We found the sofa is not comfortable at all. Lightbulbs not working in some parts of the cottage. Curtains in living room have holes and scags. Bedding on kingsize bed, double duvet inside kingsize bedding, cover bobbling. We ended up using bedding from single beds. Wardrobe is full of spare bedding. We went to use the washing machine and the rubber seal underneath was covered in black mould and like a wet sludge. I had to clean it before I could use it. We didn't want to spend our holiday contacting people, about things that housekeeping should be doing, or reporting back to owners.

  Reviewed by Amanda3.1★Sep 2024

• "Second time staying here."

  We're booking again for next year.

  Reviewed by Martin5.0★Jul 2024

• "We can’t thank the owners enough for having us let their beautiful very stylish house."

  It’s just perfectly located for all of Whitby, parking was easy and hardly needed to use the car during our stay, but when we did we could park very close and with no charge. The facilities are exceptional, home from home just with the relaxed modernist, easy atmosphere. The house was superb, views epic over the harbour and more than anyone could wish for. We have 2 dogs and their house is dog friendly and Very quiet and safe for dogs. Our bed, sleep and bedding beautiful,an absolutely wonderful place, fully equipped kitchen and as a chef I like to have everything at hand! Brilliant stay, so relaxing, thank you

  Reviewed by Heidi5.0★Jul 2024

• "Rubbish all over the steps when we arrived ,we was walking thought it for 3 days."

  It was like a tip... Bath didn't have running water. Bed linen worn, décor worn, broken pans, unclean... no washing line. kitchen unit doors hanging off.. Parking worst then ever, even all around the back streets.. We were very disappointed this year, what a differents from last year

  Reviewed by Tyrone2.5★May 2024

• "Nice and clean everything you need is there tv washing machine dishwasher ..."

  Nice and clean everything you need is there tv washing machine dishwasher comfortable bed and hot shower we enjoyed our stay very much Paul & karen

  Reviewed by Paul5.0★Apr 2024

• "3rd Visit to Cairns Cottege owners very helpful when I lost the front door key ..."

  3rd Visit to Cairns Cottege owners very helpful when I lost the front door key sent someone to open up for me would definitely recommend

  Reviewed by Elaine5.0★Nov 2023

• "This is our third stay and we love it!"

  Reviewed by Alison4.7★Oct 2023

• "Really enjoyable stay at Cairns Cottage."

  Location absolutely perfect for us, 10 minute walk to the Abbey, steady incline rather than the 199 steps. Great views over the harbour. 5 minute walk to the main bridge in Whitby and a bit further for the beach. Pub at the bottom of the steps (please not for elderly or disabled the steps are very tricky with luggage and without so wouldn’t recommend). Property itself does need some maintenance, as per previous feedback, the towel holder in the top bathroom needs fixing as well as the toilet seat. The duvets aren’t the best and would recommend replacing them as they rolled up inside the duvet cover. Oven could maybe do with a deep clean but not too bad. Seating in the living room is ok but not that comfortable. Overall we would stay again and with the minor adjustments/improvements it would make it even better. Thanks.

  Thanks Ian for this feedback. We have actually just replaced the duvets for lighter summer ones so disappointing these are not up to scratch - will sort this week. We are also aware we need to replace the sofa in the living area - and it’s being actioned! We have booked an oven cleaner - thank you for bringing to our attention! Property Owner

  Reviewed by Ian2.5★Aug 2023

• "We had a lovely stay."

  The cottage had everything we needed, didn't want to go home at the end of the week.

  Thanks Alice - delighted you had a lovely stay and look forward to welcoming you again soon! Property Owner

  Reviewed by Alice4.4★Aug 2023

• "What an amazing little piece of whitby."

  Located atop of some really old fashioned steps. (They aren't for the unfit). This 4 floor cottage is like something from a story book. It was clean and had everything needed for a weeks stay. Really loved it didn't want to leave. Only one thing the mattress is a lumpy back breaker. But the charm of the cottage over shadows this one flaw.

  Thanks for the feedback Martin - we now have new mattresses at the cottage ! Hope to welcome you again soon! Property Owner

  Reviewed by Martin4.4★Jul 2023

• "Comfortable stay but the amount of steps in and accessing became intolerable at the end of my stay."

  Two main points of complaint was broken toilet seat that we reported on arrival, but we’re not attended to and the oven did not work. To a lesser extent every bit of hardware around the house, from blinds to towel rails were hanging from the walls as whoever responsible for diy had used wrong type of fixings. Overall the cleanliness and comfort was ok and we enjoyed Whitby immensely

  Thank you for the feedback. The oven is working - the instructions are in the kitchen for operating it but it was checked after you left and we have had no problems. Note there is a contact number for any issues during your stay. We note your feedback re the loose fittings and are sorting this out! Property Owner

  Reviewed by David4.1★Jul 2023

• "The cottage is in a good location but in need of some TLC."

  The furnishings are tired and the mattresses are very saggy The fire extinguisher in the kitchen is out of date and it looks as though the fire blanket has been removed and re stuffed into its container. The tabs are not in the right place for it to be used properly. No appliances have been PAT tested. The microwave is in a poor condition. It is rusty inside at the back and side. The interior paint is peeling off. The stair carpet from the back door up to the sitting room is dirty, worn and wrinkled on some steps. The carpet on the landing is very worn. The main bedroom has plastic tubs sticking out from underneath it which catch your feet as well as looking bad. The mattress is very sagging and lumpy The bed frame creaks and squeaks- the bolts need tightening. I stayed in this bed by myself. I would not liked to have shared it with anyone. The duvet was very heavy and dense. There was a stain on it when I took the cover off at the end of the stay as requested. The mattresses on the single beds are also due for replacement. We came to Whitby to attend a funeral. We needed to hang up our clothes. The only wardrobe was full of bedding and other stuff. - this and all the stuff under the bed could have be stored in the downstairs cupboard and locked away. The chairs in the sitting room are also past their used by date. The seat cushion foam is very thin and you can feel the hard frame when sitting. The pleather is wrinkled because the cushions are worn out. Outside the small yard at the back was dirty with some rubbish and an old cloth on the floor. Long Steps to the cottage were very dirty with litter, dog poo and water leaking from a pipe. I realise these don’t belong to you but you should contact the council/ neighbours about their condition. Over the years we have rented various properties around Whitby and sadly this one was a disappointment.

  Thank you for your feedback which is very helpful. We have since replaced all the mattresses and duvets at the cottage and we were not aware there was a problem with the fire blanket (had been used) but have redone the health and safety inspection and everything is now in order. The back yard is cleaned during every changeover - but, as you say, there appeared i be some issues with litter in the public area next to the yard during your stay which is regrettable. Property Owner

  Reviewed by Rosalind1.6★Jun 2023

• "Microwave rusted inside, back yard very small and in a very poor state, whole place very worn and well used."

  . Coat hangers i think are the worse iv every seen, the throw away ones. also no hanging space just one small walldrobe in the whole place... You have to like stairs if you stay here....

  Thank you for your feedback. I can come form as a result of this we have replaced the microwave as we weren’t aware there was a problem with it. We have also put extra coat hangers in. There is a full wardrobe in the king bedroom and then hanging hooks in the twin room upstairs :-) Property Owner

  Reviewed by Tyrone2.8★May 2023

• "It was a lovely stay at the cottage and we especially enjoyed the views and close proximity to the town."

  I stayed in the twin room and there were some minor maintenance things, such as the wall side shelf was loose so couldn't leave a cup on it securely and the bath/shower became stuck, so couldn't use the shower attachment. This was on the last morning, so not enough of an issue. Some of the mugs needed a good clean too. These minor adjustments and a more comfortable sofa, would have given my rating a five star.

  This is very helpful feedback and we have now sorted the twin room - thank you for bringing to our attention! Property Owner

  Reviewed by Jane4.4★May 2023

• "Loved this property!"

  Neat tidy and beautifully maintained. Thankfully only 3 of us went because the cottage wasn’t really suitable size wise for the 5 we originally talked about going. Was really impressed with the little yard as the dog could wander inside and out when we used the kitchen eating and playing games. Would use again Thank you

  Reviewed by Jacqueline5.0★Jun 2022

• "Lovely cottage only downfall was that sofa not comfy."

  This wouldn't stop me booking again tho

  Reviewed by Steve4.7★Dec 2021

• "Sofa was extremely uncomfortable and lounge furniture generally was not appropriate for a family of four."

  Reviewed by Katherine3.4★Aug 2021

• "The Cottage was lovely, however it is situated between two roads on a steep hill so access from your car to the cottage is not easy resulting in multiple trips to unload/load your car on arrival/departure."

  There are number steps or a steep slope to overcome from either Church Street below the cottage or from the Ropery above the cottage, so anyone particularly unsteady on their feet may find it difficult. In addition, in the en-suite there seems to be a random issue with the plumbing in that the shower turns on when you either flush the toilet and/or then turn the sink tap on along with a high-pitched squealing sound. We also felt that the lounge suite was uncomfortable for us. That said, overall the cottage was ideal for us, close to the town centre and had great views of the harbour from the rooms. A well equipped kitchen which satisfied all our mealtime requirements and the cottage had excellent free Wi-Fi. We would recommend the accommodation and had a lovely holiday in Whitby.

  Reviewed by Gay3.8★Jul 2021

• "Parking was a nightmare and put us off from using the car because of limited parking, we managed to park at the ropery but was quite a way to the cottage with lots of luggage."

  I’m Not sure if you are aware but the downpipe coming into the yard spills water on the path, there was quite a lot of water on the back yard one morning.

  Reviewed by Carmela3.8★Jul 2021

• "It was a fabulous holiday and the cottage had everything we needed."

  Was more than what we expected.

  Reviewed by Hazel5.0★Jun 2021

• "The cottage is in a great position and we really enjoyed our stay."

  Everything is provided for a great holiday and I would recommend Cairns cottage, with the proviso that it is only suitable for the fit traveller. There is a long and steep set of steps to get to the cottage and the cottage itself is on 4 levels, thus entailing more stairs. It does keep you fit though and is very appropriate for Whitby. We would certainly go again.

  Reviewed by David4.7★May 2021

• "The cottage was lovely, really cozy, comfortable and beautifully clean; it was slightly quirky but that only added to its charm."

  We received an information pack by email from Mrs Cairns prior to arrival and that told us everything we needed to know. The views from the upper floor windows were absolutely amazing, it was lovely watching the boats coming and going from the harbour and the steam trains arriving and departing from Whitby station.

  Reviewed by Jude5.0★Sep 2020

• "Whitby is a lovely place and well worth visiting."

  The fish restaurants are plentiful and spoilt for choice. The coastal walk to Robin Hoods Bay was challenging but enjoyable. The accommodation was great but not suitable for anyone with mobility issues. The only thing lacking was somewhere to sit outside with a drunj.

  Reviewed by Suzanne4.7★Sep 2020

• "Lovely scenic view from top 3 floors overlooking the harbour & Whitby fishing village."

  Everything we wanted is within walking distance of cottage. Friendly & cosy pubs & cafes, Sherlocks cafe a must for lovers of cream teas. Just a couple of negatives, built-in DVD player didn't work and the previously reported 2 spot lights in the top floor bathroom hadn't been fixed, sorry to moan but without these 2 little gripes, Cairns Cottage would have been given a 10 but alas 8 out of 10 is still good. Will definitely recommend Cairns Cottage & we hope to revisit again soon.

  Reviewed by Kevin4.4★Dec 2019

• "Lovely views and quirky cottage with lots of space."

  Everything we needed was there and more in the cottage. Would definitely stay again and recommend.

  Reviewed by Judith5.0★Oct 2019

• "Lovely few days in Whitby."

  Owner really helpful when we realised my daughter had left teddy behind in the cottage, arranged for teddy to be posted back to us asap.

  Reviewed by Cathy3.8★Aug 2019

• "The location of this beautiful property was just perfect easily accessible to the beauty that is Whitby."

  Those steps up the side of the house after a full day walking on the beach are a challenge my legs definitely feel it today now we are home! But doesn't take anything away from the property itself. Its fantastic would recommend to anyone. Lovely welcome bread and milk and biscuits too lovely touch! Thankyou !

  Reviewed by Steph5.0★Jun 2019

• "Good location nice quirky cottage we all enjoyed kids loved it"

  Reviewed by Liz5.0★May 2019

• "Great location but away from the busy town so lovely and quiet"

  Reviewed by Geraldine4.7★May 2019

• "Cairns Cottage is a wonderful cottage which is perfect for families that want to be close to the action yet in a quiet secluded spot!"

  We loved how close we were to the centre of Whitby and also the abbey being so close (and not having to go up the 199 steps! ;-) ). We also loved that on a lazy sunny morning we could sit in our king size bed and watch the steam train from the other side of the harbour. Having two teenagers meant that we could nip out in the evening to a local pub (less than 5 mins walks!) and leave the lads back at the cottage safely. Lovely holiday, lovely cottage, lovely location, would definately recommend!

  Reviewed by Michelle4.7★Apr 2019

• "We had a fabulous time!"

  Cairns Cottage is warm and comforting after a chilly day at the beach. The welcome pack is such a lovely touch and really made us feel welcome! It’s in a great location, close to the centre of Whitby! We will definitely return! Thank you.

  Reviewed by Kylie5.0★Nov 2018

• "A supeeb property very clean and comfortable the food pack was very welcoming and a nice touch"

  Reviewed by Stephen5.0★Sep 2018

• "House was even more beautiful than we expected!"

  Location was perfect.

  Reviewed by Hollie5.0★Aug 2018

• "Situated in a quiet location but close enough to all top places to visit in Whitby"

  Reviewed by Brian5.0★Apr 2018

• "Highly recommended."

  Super cottage, very comfortable and welcoming with stunning harbour views.

  Reviewed by Richard4.8★Feb 2018

• "Great location , welcome pack was greatly appreciated , Although there are 69 ..."

  Great location , welcome pack was greatly appreciated , Although there are 69 steps up to the cottage (keeps you fit ) we will be back , Try The Endeavour for nice selection of beer and gin

  Reviewed by Sean4.6★Jun 2017

• "What a wonderful cottage and a great location."

  some really nice touches left by the owner. would defiantly stay here again.

  Reviewed by Kevin & Rosie5.0★Sep 2016

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