Marina Apartment

40 Customer Reviews

• "Lovely apartment, would definitely recommend and use again."

  Reviewed by Pamela5.0★Nov 2024

• "We had a lovely week in Marina apartment."

  Great Location. Very quiet apartment. Comfortable bed. Good view from the 3rd floor. Has a lift if required. Nice walk to town. Good hot shower. Will definitely be returning.

  Reviewed by Linda5.0★Sep 2024

• "Lovely apartment."

  Especially appreciated the walk in shower as l have problems getting into bath. Apartment clean and had everything we needed. Would definitely book this again

  Thank you so much Eileen for your lovely review xx Property Owner

  Reviewed by Eileen5.0★Sep 2024

• "Lovely spacious apartment great views especially at night however the cleanliness let it down."

  Before we could shower both shower heads had to be cleaned(caked in black mould) kitchen sink, crockery, cutlery all had to be cleaned too. Bed linen was also “grubby”.

  Sorry that you experienced this. If you had called as soon as you noticed I could have got the cleaning company to come back and rectify the problems. Property Owner

  Reviewed by William2.2★Sep 2024

• "While it was unfortunate that the property was not cleaned from the previous occupants, the property needs a deep clean, reseal of shower as mouldy at end of tray, fix draughty windows and new bedding and coasters."

  The cleaners left a dirty oven glove hanging on the oven and the washing machine also requires cleaning. The hairdryer shows signs of overheating as it was melted around edge and the edge of the attachment was totally melted. There was also sticky stuff in the basket inside the wardrobe. On the plus side it is in good location with a great viewand a parking space, but would not return to this apartment.

  Sorry that you feel that way, the cleaning issue was rectified as soon as you called me. I will look into the other issues but I do feel that this review is harsh. The property has amazing facilities coffee machines, full size fridge freezer,washer dryer, smart TV. Property Owner

  Reviewed by Susan2.2★Aug 2024

• "IMPORTANT RE LIFT AND SHOWER ACCESS: To the owner and Sykes: GIVE PEOPLE THE LIFT INFORMATION IN ADVANCE!"

  See other reviews below. I got an email from Sykes pre-arrival with all necessary information re keys and entry etc EXCEPT about the lift. It promised a text from the owner on the day of arrival. I didn’t get one. Sykes had sent another email to me with the lift info, which I did not receive because I do not use email on my phone, and only saw when I got home. You get a key to a door on the left of the building where there is no lift. There is another door for other apartments to the right side of the building, which the outer door-key ALSO fits, which is not obvious at all. The lift is there! So I struggled (I’m partially disabled) up three flights of stairs with baggage, thinking that there was no lift. Thankfully my friend realised a 3rd floor door led across the outside of the building and we realised the lift was there and then tried the key in the other ground-floor door. See the reviews below: Mar 2023, Jun 2023, July 2021, and Jan 2022 (when they never found the lift). This is ludicrous. There is no sensible reason for omitting the lift access information from that sent in advance. And clearly Sykes and the owner do not read the reviews or have not acted on the feedback. Sykes: THIS IS VITALLY IMPORTANT FOR DISABLED PEOPLE, and annoying for everyone. There is so little accessible accommodation in Whitby and many disabled people will opt to stay at this apartment. RE THE SHOWER: The photo of a walk-in shower makes it look fairly accessible, but the shower tray and screen are too long for the size of the room. There is only an 18-inch gap between the end of the fixed screen and the wall. My shoulders are wider than that and I therefore had to walk in sideways facing the wall and then step backwards over the shower tray. This would prevent people with greater disability from safely accessing the shower – and there is no grab rail. (Mentioned in Oct 2021). To Sykes and the owner – grab rails are not expensive additions, and when this shower needs replacing, a shorter screen would be sensible. And I previously booked a Whitby property with an accessibility statement with all measurements, which may help. There are people I know who would not have been able to use that shower. These simple things will get you more repeat bookings, but a little thought and extra information is crucial to avoiding anxiety and at worst an inaccessible apartment for disabled people. Contrary to a previous review the flat itself was very clean, but I always check the beds and the mattress protectors needed a shake (!) and did not look as though they had been washed. These should be washed between every visit. A minor niggle was that the toilet roll holder had a bit of old cheap spring at one end so it was unusable. I don’t understand how these cheap and broken things are not fixed. I am sad to write the above because the apartment is lovely, was very well-equipped, and apart from the above points, a Godsend for disabled or elderly or ill people. It is an almost flat 10-minute walk to the town and swing bridge and has parking right next to the building. The views over the river and to the harbour are fabulous, and to sit and watch gulls, cormorants, ducks and shags right outside, and steam trains, and the lights of the town at night was wonderful. So please, Sykes, and Kerrie, get the above sorted. It may help future bookings (and more importantly avoid even more repetitions of the problem) if you respond to this review to say that the above issues have been sorted. Not everyone reads or scrolls down these reviews.

  Reviewed by Christopher4.1★Aug 2024

• "Lovely, spacious apartment."

  Very well kitted out, and nice and clean. And whilst only 10-15 minutes walk to the town centre (15 mins to bottom of the 199 steps to the Abbey), it's location means it is nice and quiet. We couldn't even hear the seagulls! Having its own parking spot is a big help too. Views over the harbour, and the railway line, so you get to see the steam train every morning. Supermarket only a 5min drive. Whitby has plenty to offer, but if you want to eat anything other than fish and chips in the evening, book a table a couple of nights ahead

  Thank you so much for your review, we’re glad you enjoyed your stay. Property Owner

  Reviewed by John5.0★Aug 2023

• "The apartment was situated on the top floor of a three storey block."

  It had a good view of the marina, the central car park and the steam railway line; by standing close to the window it was possible to see over the harbour and out to sea. Its location meant it was in a quiet position. The apartment was exceptionally well equipped, with everything one would expect from a holiday let and, in some areas like the kitchen, more. The walk to the town centre, with all its facilities, takes fifteen minutes. All tourist attractions and shops are within walking distance of the apartment. All in all, an excellent experience.

  Reviewed by Christopher4.7★Jul 2023

• "Great view from the windows watching the stream train leave from the station across the river, make sure you take something to do when you cannot get out the DVD player was put in a draw and the tv only has about 10 channels not full free view."

  you can see the co-op from the window but it is a mile walk to get to it as you have to go into town and over the bridge, windows are very stiff to open, but the area is great for long walks and lovely views

  Reviewed by Alan4.7★Jul 2023

• "A very clean, well furnished with plenty of cooking utensils and is a perfectly located apartment."

  A short and lovely walk into the centre of whitby with a great view over the river leading into the harbour. The parking space for the apartment is well located, although whilst there is a lift it is on the other side of the block which requires you to walk across the fire escape to get to the apartment. We did have workman working on the roof via the fire escape from 08:00 into the afternoon for 4 days which caused a noise nuisance. The TV is a smart TV, however it does not have the latest apps available and can struggle to handle data transfer whilst streaming. I don't think it's an issue with the wi fi itself, more with how much data the TV can handle via wifi?

  Reviewed by Andrew4.4★Jun 2023

• "Needs more clarity on finding the apartment upon arrival, also lift location in second block and access via link walk way."

  I feel a published mobile number to contact vendor on arrival rather than only available once arrived in apartment would have made everything perfect.

  Reviewed by Stephen5.0★Jun 2023

• "We had a lovely stay in the apartment."

  The little touches made it extremely comfortable and not having to move the car was an added bonus for Whitby as it only took 5 minutes to walk into the centre. The space was enormous and each room was tastefully decorated but not too garish. The bathroom had a lovely hot shower that for once not leak out at the end. The kitchen was well equipped and the coffee machine was an added bonus. The bed was very comfortable at the end of the day after a day of walking, drinking and eating. The views from all the windows were amazing, really showcasing Whitby, especially the steam train coming in and leaving each morning. Thank you Kerrie. We hope to be back soon.

  Thank you so much for your kind message Property Owner

  Reviewed by Martin5.0★Apr 2023

• "Lovely apartment with great views of the river estuary and Whitby."

  Great to have a dedicated parking space, the car did not move for a week. It would be helpful to have clear instructions regarding access to the lift in the joining block of apartments. Also the apartment was very cold on our arrival and took time to warm up. It would be more welcoming to have arrived to a warm apartment. There is a fault on the oven that needs resolving. The oven turns off after around 30mins. We contacted the owner who kindly offered to sort this however we established the owner was staying in the apartment the following week so the oven was not a big problem for us and could be resolved then. Many thanks, David.

  Thank you so much for your feed back and understanding with the oven. Newly fitted oven now in place Property Owner

  Reviewed by David4.1★Mar 2023

• "Fantastic location."

  Warm & cosy apartment. IMPORTANT - no info supplied about lift. Apartment is on 3rd floor. Key opens adjacent entrance with lift. Use external walkway to access Marina Apartment.

  Reviewed by Jayne4.4★Mar 2023

• "Lovely apartment."

  Window in double room was drafty and noisy when windy. Not sure if the grill wasn’t working properly- turned itself off! A few more instructions would be helpful.

  Reviewed by Jane4.7★Feb 2023

• "Lovely apartment ,always very clean and comfortable."

  Lift and parking space a bonus .

  Reviewed by Daniel5.0★Dec 2022

• "Was over all very pleased with apartment only prob my wife found settees far to low being disabled But you can not cater for everyone ."

  Was bit surprised to see big sign in entrance block saying no mobility scooters after I ask Sykes rep if they was allowed he firmly stated no problem you can take them in

  Reviewed by David4.4★Sep 2022

• "The property was a good size and well stocked with cooking utensils etc."

  Great view over the Harbour and just a 10/12 minute walk into Whitby centre. We felt a little annoyed that we couldn't have a little heat on in the evenings, its seems the owner controls the heating by Hive or some such and a couple of the evenings were chilly and we had no way of warming the room. We paid almost £900 for 3 nights and didn't expect to be restricted heat wise.

  Hi Pamela, The controls are on the front of each radiator, the only time we ever control it is if the property is left vacant. A phone call during your stay could have cleared that up straight away. Sorry for the confusion. Property Owner

  Reviewed by Pamela3.1★May 2022

• "The apartment was first class."

  View from the windows were lovely ....furniture was comfy and everything you needed was in the cupboards.....it only took us 15 mins into the town.....we did a lot of sight seeing .....thoroughly enjoyed our holiday......thank you

  Reviewed by Lynda4.7★Mar 2022

• "We were very pleased with our long weekend at the property."

  It was a warm and comfortable apartment with lovely views and just a short walk into the centre of Whitby. It had everything we needed. In the information on the apartment it mentioned 'lift access' as the apartment is on the third floor and as my husband has a bad leg, we thought that it would be beneficial for him. Sadly, we never did find the 'lift access'. Other than that, everything was fine and we were able to manage the stairs.

  Reviewed by Adrienne5.0★Jan 2022

• "This is a lovely comfortable apartment ."

  Easy ,flat walk into the town centre. Absolutely nothing negative to say .

  Reviewed by Daniel5.0★Dec 2021

• "Gorgeous apartment, fabulous location"

  Reviewed by Rachel5.0★Nov 2021

• "Really lovely clean, spacious and comfortable apartment."

  Just 10 minutes walk into whitby and the parking space was very handy too as the car didn't move. We had a great stay and will be back.

  Reviewed by Naomi5.0★Nov 2021

• "Shower was brilliant but needs a shower mat and a grab rail on wall as I am disabled this would have been a great help."

  Parking right out side was great but the bushes next to the bay need cutting back more this is not picky I have a bush at home and I have to keep that pruned back as it impacts and the space .The beds were comfy and all the appliances were fantastic and the view was superb and the lift a great asset

  Reviewed by Marie5.0★Oct 2021

• "A great apartment in a good location."

  Good communication from the owner. Dedicated car park space was a big advantage. We'd love to rent the property again in the future.

  Reviewed by Jeff5.0★Sep 2021

• "Sizeable, two-bedroomed, top floor marina apartment, over-looking River Esk."

  The Abbey is visible from the front bedroom window to the extreme right. Located within 10 min walk of central Whitby, location is quiet and relaxed. Accessible via stairs AND lift and with an outside designated parking space. We thought the location ideal for exploring Whitby and served as a luxurious base during our stay. If returning to the town, we would definitely book this again.

  Reviewed by Leigh5.0★Aug 2021

• "Really enjoyed the accommodation - excellent view, clean and accurately described."

  Would have been useful to have accurate details regarding parking, safe key code prior to arrival as this was not communicated in the booking confirmation. Difficult when travelling from afar with young children and needing to get into accommodation asap. Had to ring Sykes. WiFi code also had changed. Information just needs updating. Property was very good and very clean. We enjoyed our stay.

  Reviewed by Cheryl5.0★Jul 2021

• "The apartment would have scored top marks if it was clean."

  Unfortunately this was not the case during my stay. Floors, internal doors, skirting boards and furniture were filthy, not to mention the bathroom sink! Not the start to a holiday that anyone wants. On alerting the owner and Sykes of the problem and providing photographic evidence of the filth, no attempt was made to rectify or redress my inconvenience. It seems that Sykes have no interest once your money has been taken and the owner disinterested in resolving my complaint. Go with a plentiful supply of cleaning products!

  Reviewed by Jennie2.8★Jul 2021

• "The accommodation was as expected and comfortable however the total lack of information regarding entry to flat was unacceptable."

  When we arrived there was no information as to which key box was for our flat. It turned out to be the one labelled XIII for flat 6! The details stated that there was a lift but there was no sign of one in our block. The lift is in the ajoining block and then there is an outside corridor on each floor joining the 2 blocks which we finally discovered ourselves. The key to our block also opened the ajoining block but again we had to discover this for ourselves. The parking for our block was labelled underneath and again the key opened this. However there was no space labelled for flat 6. We entered the flat and looked around for information but there wasn't any obvious (we later found a folder in a drawer under the TV with information on the dishwasher and dvd player and out of date information on the wifi). In the end we had to phone sykes who had to phone the owner to find out where we were to park. All of this information should have been given to us along with the key number. The last thing anyone wants after a long journey is to have these problems. I feel entry to the flat, parking and access to lift are ALL very important and this should be dealt with so that other customers don't have to have the same hassle.

  Reviewed by Christine3.8★Jul 2021

• "The apartment is well situated in a quiet location and only a 10 minute walk into town."

  The apartment was clean and comfortable. You can see the sea from the flat, but only distantly. However, it was great fun to be able to see the steam railway and slipway from our window. We also enjoyed the fantastic sunset views over the river and town.

  Reviewed by Phillipa5.0★Jun 2021

• "Customer care was rubbish,having telephoned twice when we arrived as there wasn't a parking space for us."

  We were fobbed off,eventually seeing a cleaner who showed us the small overgrown space to park our car.My husband got a cut on his arm and scratches on the car from the overgrown bushes.He had to cut back the bushes by hand.There was building work at a nearby boat yard,so apart from Sunday loud banging and machinery from early morning,we came home early.

  Reviewed by Margaret3.8★Jun 2021

• "Clean and modern apartment with amazing views of the Abbey and harbour, and within a 10 minute walk from the centre of Whitby, but in a really quiet location."

  We had a brilliant few days. The apartment was clean and had all necessary facilities. I highly recommend this apartment.

  Reviewed by Richard5.0★Apr 2021

• "Lovely apartment - very comfortable and ideally located overlooking the river within easy walking distance of town."

  Reviewed by Roger5.0★Oct 2020

• "This was our second visit to this accommodation so we knew what to expect based on our visit last year."

  However this year has of course been blighted by the covid epidemic but the cleanliness of the apartment and the preparations that were made for our holiday did indeed exceed our expectations. The facilities were excellent and we wanted for nothing. We felt valued as guests.

  Reviewed by Valerie5.0★Oct 2020

• "The apartment was exactly as advertised, clean and smart ."

  The living room window was a little hard to open , we had an excellent stay

  Reviewed by Janet5.0★Oct 2020

• "Great location for walking into the beach."

  Comfortable flat with good facilities. Good WiFi signal! Easy check in. We’d stay again!

  Reviewed by Naomi5.0★Aug 2020

• "This is a beautifully decorated and equipped apartment with all the facilities and comfort one could hope for."

  It is very conveniently positioned for walking into town and it has wonderful views.

  Reviewed by Valerie5.0★Oct 2019

• "Lovely appartment had everything we needed,a short walk to the centre."

  Reviewed by Angela5.0★Sep 2019

• "Apartment was lovely, great location."

  Perfect bolt hole for a weekend by the sea. Only down fall was the shower, quite temperamental at times, it’s was either boiling hot or freezing cold.

  Reviewed by Jenny4.7★Sep 2019

• "We had a lovely holiday in the Marina apartment."

  The view over Whitby is gorgeous and our little one loved watching the steam train each morning. The flat was clean and tidy, it had everything we needed for our small family for a comfortable stay. It is an easy walk into town and a great location for exploring the area. The owner was friendly and responsive. I happily recommend it!

  Reviewed by Rosalyn4.7★Sep 2019

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