Mews Cottage

56 Customer Reviews

• "I understand wooden floors create dust but the floors had not recently been dusted around the edges, especially behind furniture ie bedside cabinets, skirting boards and stair treads."

  Dust contains human skin cells and as you ask your guests to strip bedding to protect staff, please do your guests the courtesy of clearing up previous guests skin cells. Otherwise a perfect stay in a charming well equipped cottage. Will return but bring a microfibre duster

  Reviewed by Carol4.1★Oct 2024

• "Just two of us staying for a four night break which worked out great as we both had our own bathroom."

  Lovely well equipped accommodation just a short ten minute walk to the harbour. Just had breakfast at the cottage,as most nights ate at The Granby pub for our evening meals. It was also a plus to have your own parking space right out side the property. As other reviews have said stairs could be a issue for the less mobile especially if you had the first floor twin room with the main bathroom being on the ground floor. That said we would defiantly stay there again. Thanks, Steve

  Reviewed by Stephen4.4★Oct 2024

• "A very well equipped cosy comfortable cottage."

  In a good central but quiet location. We enjoyed our stay. Whitby was an ideal location for exploring the coast. We used the good local bus that stopped nearby so really did not need to move the car. Everything was of good quality we especially appreciated the comfortable beds and extensively equipped kitchen.

  Glad you enjoyed your holiday at the cottage, we like to make it as comfortable as possible Property Owner

  Reviewed by Gary5.0★Sep 2024

• "The cottage was lovely, very pleased with it, the only negative (though only a little one) was the cooker/hob was tricky to operate."

  The instructions from the manufacturer weren’t very clear. Anyway after a while we sorted it.

  Reviewed by Susan4.7★Aug 2024

• "We had a lovely stay at Mews Cottage."

  The decor is very tasteful, the beds were comfortable and having a designated parking spot is a bonus. The directions were excellent so that we were able to easily drive to the property. Just a few comments, which in our opinion, would have enhanced our break. We would have appreciated a welcome pack, providing milk and a few basic items. Having stayed at many holiday rentals, this is the only one which hasn't provided one. Also it would be a nice touch if a basket of travel size toiletries were provided. Again, this is something that many properties supply. We were also surprised to be asked to strip our beds before departure. The check in time of 4pm is a little late. These extra touches would take the experience up from very comfortable to excellent. Otherwise, we thoroughly enjoyed our weekend at Mews Cottage.

  Glad you enjoyed your stay in Whitby and thanks for your feedback. We have been looking into a welcome pack, and are struggling to find a local company that can include fresh local produce, such as milk, and as we do not live local, we can't do this ourselves. We are in discussions with the house keeper regarding the stripping of the bed. Property Owner

  Reviewed by Lesley4.7★Aug 2024

• "There is no mention of how steep the stairs are in the property and if we had known we wouldn't have booked it."

  After a long car journey and late check in it would have been nice to have a small welcome pack of milk, tea and coffee. The coffee in the left over jar in the cupboard was stuck in the bottom. It would be nice to have full size toilet rolls or a couple of replacements rather than very little left in each bathroom. Maybe you should put cleaning products in the cupboard as we went to clean everything down at the end of our stay to find the sprays but nothing to clean with. There were no instructions left in the cottage about recycling and the note to strip the beds was to put the bedding in the bags provided. No bags were provided.

  Thanks for your feedback. With the property being old the stairs are steeper then modern properties, we will add a note on the website to mention this. We have been looking into a welcome pack, and are struggling to find a local company that can include fresh local produce, such as milk, and as we do not live local, we can't do this ourselves. There should have been new and spare toilet rolls, and cleaning clothes, this is being taken up with the cleaners. Property Owner

  Reviewed by Julia2.5★Aug 2024

• "A very nice cottage in a good location."

  The parking space is a real bonus. The sitting room is very comfortable and nicely decorated. Good, powerful showers in the bathrooms and comfy beds. Good wi-fi. Very big, modern kitchen, though we mainly used it for tea & coffee, we didn’t really do any cooking as there are so many good restaurants within a few minutes walk. We quite liked that stairs are behind a door making the upstairs rooms feel separate and private. I couldn’t give top marks for cleanliness and maintenance because of a few niggly things: One of the first things we noticed was that one of the curtains on the rail near the dining table was only hanging by its middle rings. We were also not keen on the grubby, used washing up sponge in the kitchen and part used toilet rolls in the bathrooms. We also found a used cotton bud on the bedroom floor. We have stayed in many holiday cottages and would have to say that his one felt very much as though it is a business for the owner rather than personal. In previous properties we’ve had baskets of local produce left for us, some have even left beer & prosecco but most importantly milk. We had a seven hour drive to reach the cottage arriving late on Friday afternoon, a pint of milk in the fridge would have been very welcome. But these are just minor things and I don’t want to appear negative, overall we would definitely recommend the cottage.

  We have taken on board your comments, and we plan on replacing the curtains and poles, in the living area. There should have been new and spare toilet rolls, and this is being taken up with the cleaners. We have been looking into a welcome pack, and are struggling to find a local company that can include fresh local produce, such as milk, and as we do not live local, we can't do this ourselves. We are glad, overall you enjoyed your stay in Whitby Property Owner

  Reviewed by Carolyn4.4★Jul 2024

• "We thought that the stairs up to the bedrooms are very steep and this should be ..."

  We thought that the stairs up to the bedrooms are very steep and this should be mentioned in the listing, also a larger 4 slice toaster would a very good idea for 4-5 guests wanting breakfast

  With the property being old the stairs are steeper then modern properties, we will add a note on the website to mention this, thanks. We see your point regarding the toaster and when replacing it, we will purchase a larger one. Property Owner

  Reviewed by Kevin4.4★Jul 2024

• "A very lovely cottage in a perfect location."

  Everything inside was to a high standard and I would very much recommend this cottage as a holiday destination. However there were a few downsides, firstly (as mentioned in another review) there was no welcome pack - even a bottle of milk is much appreciated and the fact that the first thing you see as you walk in, is a bag asking you to strip the beds and put the towels in it citing coronaviros is not acceptable in my view. You don't pay a decent amount to stay in a cottage and then be expected to do much of the work yourself....especially now we are not in the height of the pandemic. It would have been useful to mention in the details how steep the stairs are up to the rooms and we did have the problem of one of the residents telling us off for using an unallocated parking space despite the fact it is right in front of the cottage and wouldn't be used by anyone else. Finally the check in time of 4pm could do with a review. I would have thought 3pm latest is more appropriate

  Thanks for your comments, we have been looking into a welcome pack, and am struggling to find a local company that can include fresh local produce, such as milk, and as we do not live local, we can't do this ourselves. Regarding the laundry, I see your point and will have a word with the cleaner and see what they say. Apologies for the over zealous resident. We are please, that overall you enjoyed your stay at the cottage Property Owner

  Reviewed by Alison4.4★Jun 2024

• "Our sixth visit to Mews Cottage which is always welcoming and well maintained."

  We appreciated the small hamper of groceries left by the owner. We will be returning for another week sometime next year.

  It's always nice to see your name pop up after you have made your booking and are pleased you are still enjoying your holidays in the cottage at Whitby Property Owner

  Reviewed by Alun4.4★Apr 2024

• "Cottage exactly as pictured - kitchen stocked with full range of utensils - including iron & ironing board - beds really comfortable with hairdryer in room - sitting room enough space for four adults comfortably - location ideal for exploring Whitby - would definitely recommend and revisit."

  Excellent value for money

  Glad you enjoyed your stay at Mews Cottage, we try to provide everything you would need for a comfortable stay in Whitby Property Owner

  Reviewed by Ruth5.0★Apr 2024

• "Fantastic location and the cottage was well equipped with everything we needed."

  The only minor downers were that the ensuite in the master bedroom did smell quite damp.

  Glad you enjoyed your stay at Mews Cottage and thank you for letting us know about the ensuite, we will look into it. Property Owner

  Reviewed by Matt4.7★Apr 2024

• "We had a lovely stay at mews cottage."

  Location was good and it was great to have a parking space! It was slightly hard to find- need to go down the private lane off back of st Hilda’s terrace.

  Reviewed by Anna4.7★Mar 2024

• "A lovely stay in Mews Cottage."

  It was extremely comfortable with everything we needed. We did struggle a bit to find the car parking and feel the instructions should be a bit more clearer.

  Reviewed by Majlene5.0★Jan 2024

• "Our second stay at Mews Cottage we enjoy staying there."

  We have been going to Whitby for many years now and Mews Cottage has everything we need car parking right outside nice size kitchen and dining area comfy beds and living room area. We will be booking again for next year. Kind Regards Robbie.

  Thank you Robbie, we make every effort to make it as homely as possible, we love Whitby as well. Property Owner

  Reviewed by Robbie5.0★Oct 2023

• "A wonderful and lovely place to stay, quiet clean and charming"

  Glad you enjoyed your stay in Whitby Property Owner

  Reviewed by Carol4.7★Sep 2023

• "The instructions on how to get to the property need improving."

  A washing machine would be useful.It felt a bit unwelcoming , no welcome pack and a “to do” list with the bedding etc. otherwise it’s a lovely property in a nice location and we all enjoyed it.

  Sorry if you had trouble locating the cottage, we will review the instructions. Regarding the washing machine, there was only room for a washing machine or a dishwasher and we thought a dishwasher would be more useful. Property Owner

  Reviewed by Patricia3.4★Sep 2023

• "Unfortunately after 3 happy years in this property we will not be returning due to the ridiculous attitude of a man who told us to remove a car from a parking space which he said ‘wasn’t a space’."

  It remained empty for the whole of our stay whereas we had used it in the two years previously. We originally booked this property for the 2 spaces advertised.

  Due to circumstances out of our control the new owners of the shared car park had decided to assigned car parking spaces to each property, previously there were no markings, so ew could fit 2 cars in front of the cottage. Now the car park has been divided into marked out parking bays, there is now only one space available for one car. We are sorry that this man was rude and discourteous. We are looking into taking part of the seating area away, to make an extra space. Property Owner

  Reviewed by Julia4.1★Aug 2023

• "The property is absolutely wonderful to stay in and would recommend to friends etc."

  However the abuse that we were subject to by one of the Mariners house management committee was uncalled for harassment and bullying. Due to a car parking issue. Totally uncalled for and if he is a director on the management committee he should be ashamed of himself.

  Reviewed by Sharon4.7★Jul 2023

• "We had a fantastic stay."

  Gorgeous, comfortable and clean property. We would wholeheartedly recommend it to anyone and we hope to stay again the future. Many thanks.

  Thank you for your comments. We do try to keep everything in order and updated. So pleased you had a good stay. Property Owner

  Reviewed by Nicola5.0★Jul 2023

• "Lovely, well-furnished property within easy reach of the shops and beach."

  Thank you for your comments, we appreciate your positive feedback. Property Owner

  Reviewed by Susannah5.0★May 2023

• "Fifth visit to Mews Cottage as excellently located and with a precious car parking space."

  The housekeeping, especially this year was exemplary. Has everything you could possibly need with a well fitted out kitchen and cosy lounge/dining room.

  So pleased you enjoyed your stay again at Mews Cottage and you found everything was up to standards expected by yourself. You must certainly love Whitby !! Thank you for your kind comments Property Owner

  Reviewed by Alun5.0★Apr 2023

• "Mews cottage was really lovely."

  Had all Facilities and more.Comfy beds,close to town centre.great views. We must apologise as we came away with the parking permit, which we immediately posted back to 1 mews cottage whitby.Thankyou for a much needed family break, throughly enjoyed by all.

  Thank you for your kind comments, we are pleased you enjoyed your stay and thank you for posting back the parking permit Property Owner

  Reviewed by Peter5.0★Mar 2023

• "Excellent property very well equipped (could do with a knife sharpener) it was nice to see you had put the Christmas decorations up!"

  that was a nice touch. Plenty of parking outside the house. We thoroughly enjoyed our stay.

  Reviewed by Christopher4.7★Dec 2022

• "Lovely property and a short walk to all area Whitby had to offer."

  Parking was really easy and made our stay much simpler. All amenities you could possibly ask for including a tassimo coffee pods machine. Would definitely stay again.

  Reviewed by David5.0★Oct 2022

• "5 pm check in too late - all previous check ins have been 2 or 3 pm."

  Disappointed that minimal/no basics provided e.g. coffee. tea, soap, shampoo.

  Reviewed by Ron4.4★Oct 2022

• "I think the 5pm arrival is far too late as most of the day has gone, especially when people have travelled for hours."

  Directions to the cottage are not very clear. Downstairs shower/shower screen needs looking at..causes water to spray onto the floor.

  Reviewed by Stephen4.4★Sep 2022

• "Great thats all I can say, as I said in their visitor book, maybe time for a larger upto date smart TV"

  Reviewed by Stephen4.7★Aug 2022

• "Booked for our third year already."

  Just wish we could deal with a human being rather than a website.

  Hello, we are so glad you enjoyed your stay, for future bookings you can call our reservations team on 01947 820949 option 1 - where humans can be reached ;) Property Owner

  Reviewed by Julia4.7★Aug 2022

• "Beautiful property."

  Everything that you need for a stay in there. Very comfortable to chill after a day exploring the area. Beautiful views from the cottage. Was concerned about parking prior to arrival after seeing a few reviews saying there had been problems but on messaging Sykes got told there was a locked chain across entrance and was given code for this. Abit difficult to find on the street, directions given on email to property but could maybe benefit from a sign on the wall where the turning is. Would recommend and would return.

  Reviewed by Zoe5.0★Aug 2022

• "Lovely property in a great location."

  One slight niggle was that someone was parked in the allocated space when we arrived and we had difficulty getting parked as a result. It seems the allocated space is actually shared, and there is technically room, but it would be good to know in advance that we'd be sharing the space, and also the person parking there could park more considerately. One suggested improvement is black out blinds or curtains in the bedrooms that get very light with the existing blinds. Aside from these points it's a lovely place to stay, and for once in a holiday home the mattresses on the beds were really comfortable.

  Reviewed by Jeremy4.1★Aug 2022

• "Excellent"

  Reviewed by Patricia5.0★Jul 2022

• "Echoing the comments of previous occupants; the car parking situation caused stress and marred the stay."

  Access to the outdoor seating area and parking space was obscured by a neighbour's car. A resident, who permanently lives at the site, states the owner of Mews Cottage allows her friend to park there. Parking apparently causes a massive headache for residents. Phone calls to Sykes proved useless and the situation was only improved by us placing a note on the neighbour's car and speaking to them. This is not how we want to spend our time on holiday! Zero out of ten to Sykes for customer service. We believe these comments meet the review policy. Please note we did not have a contact number for the owner. The only number provided was for Yorkshire Country Cottages.

  Reviewed by Joanne3.8★Jun 2022

• "Our second stay here and was really good."

  The cottage was comfortable and clean with great facilities. We would recommend and will likely return. Minor criticism about the old car parked up in the parking spot outside the cottage which never moved all week. I remember this car being at the property three years ago. We had to park in the space for cottage two and because it was jubilee week every cottage was booked and made the parking very tight. Thank you for a great stay!

  Reviewed by Matthew5.0★May 2022

• "It was our second time at Mews Cottage and it was just as good as l remember."

  Spacious, full of character, well equipped, furnished to a high standard and spotlessly clean. Add to this, that is has parking and is superbly located, with a beautiful park on the doorstep and easy access to all the excellent facilities the wonderful town of Whitby has to offer - it’s about as good as it gets.

  Reviewed by Ian5.0★Apr 2022

• "Great cottage with parking."

  Nice to have a dish washer.

  Reviewed by Alun4.7★Apr 2022

• "Beautifully maintained property that was very clean and tidy."

  Furnishings and bathrooms of a high standard. Short walk to town centre. Would return again when staying in the area.

  Reviewed by Peter5.0★Mar 2022

• "Lovely house at the top of the town."

  Views from the terrace are nice .easy to walk to the town. A few steep steps up to the house but you can bypass these by following the road. Clean warm with plenty of room.

  Reviewed by Wanda5.0★Mar 2022

• "Great cottage and location Parking a real bonus in Whitby Would recommend and return"

  Reviewed by Stephen4.7★Nov 2021

• "Lovely house in a great location."

  Had everything we needed. I appreciate the difficulties covid has brought but feel check in time could be brought forward now.

  Reviewed by Alison5.0★Oct 2021

• "We had a lovely week at Mews cottage it was ideally placed with a 5 minute walk into Whitby and the parking was a bonus."

  A dishwasher would have been a plus as most places do have one these days. On the negative side there was no mattress cover on the double bed and the waste outlet in the en-suite shower was very dirty with big clumps of hair trapped also the blind in the main bedroom was very dusty. On our last evening one of the bulbs blew in one of the wall lights in main bedroom and caused all the ceiling lights upstairs to trip unfortunately the trip box was a key pad for which we did not have a number otherwise we could have flipped the switch this is perhaps worth noting on what to do if this happens as we had no-one to contact. Overall the cottage is lovely and we enjoyed our stay.

  Reviewed by Sheila4.4★Oct 2021

• "Really well equipped cottage- especially in the kitchen Downstairs bathroom would benefit from an extractor fan - En-suite had to be cleaned by us before it was used as it obviously hadn’t been cleaned properly dusting in the living room could have been better & the cooker hood in the kitchen needed a clean."

  . Overall … This did not spoil the holiday & our stay in the cottage which is in a great position for town

  Reviewed by Denise4.4★Sep 2021

• "Not a very personal service as difficult to get hold of anyone when you had questions."

  Cottages very expensive and descriptions talk more about colour of furnishings than the practical stuff you need such as if bedding is included.

  Reviewed by Julia3.8★Aug 2021

• "The house is lovely in a prime location."

  Just a few issues; 1. It was not very clean when we arrived, upstairs was dusty, there was breakfast cereal in the rug under the dining table. 2. A local resident was regularly using one of our allocated parking places. Made for a very inconvenient arrival and an unpleasant conversation. 3. The velux window above the dining table leaks. A dishwasher would be very useful. I would happily use this accomadation again if I stay in Whitby.

  Reviewed by Meryl4.4★Jul 2021

• "Lovely cottage met all our needs clean comfortable would stay there again."

  Reviewed by Patricia5.0★Jul 2021

• "Every thing was perfect"

  Reviewed by Andrew5.0★Jul 2021

• "Third time at Mews Cottage."

  Everything as expected and a great time had by all despite the regular calling cards left by the blasted seagulls on my car. We shall definitely return.

  Reviewed by Alun4.1★Jun 2021

• "Mews Cottage was extremely comfortable, with everything needed for a really enjoyable holiday."

  We would definitely return.

  Reviewed by Sarah5.0★May 2021

• "In over 30 years of self catering this is one of the very best places we have stayed."

  The Sykes description was accurate - it is accommodation full of character, skilfully designed, well decorated and maintained, clean and spacious. It is also furnished to very good standard and well equipped. We felt very comfortable here. To cap it off, it was in a brilliant position, quiet, by a beautiful park but really close to the centre - with parking. Excellent.

  Reviewed by Ian5.0★Apr 2021

• "We have stayed at Mews Cottage previously so knew what to expect."

  The COVID-19 arrangements were very good. I would have no hesitation in recommending Sykes Cottages to anyone as the pre-holiday contacts/information was so helpful. They are clearly a very efficient and professional organisation. Well done all at Sykes.

  Reviewed by Alun4.4★Sep 2020

• "The cottage we stayed in was wonderful!"

  It was well kept, spacious and bright and a real haven for us during our stay in Whitby. Parking right outside was a huge bonus.

  Reviewed by Laura5.0★Aug 2020

• "Beautiful cottage in a great location a lovely stay for our family holiday ."

  Reviewed by Martin3.8★Aug 2020

• "Really happy with cottage."

  Clean and comfortable and in perfect location to the town. Only 5 minutes walk

  Reviewed by Karen4.4★Dec 2019

• "A nice cottage which would be even nicer with a few improvements."

  As stated in a previous review, the boiler is incredibly noisy and we had to turn the heating off at night or it would have kept us awake. This wasn't too much of an issue as it wasn't cold but I can imagine it would be a problem during a cold spell. The cottage is mostly well equipped, the decoration stylish and the beds comfortable. It is let down however by the strange layout of the kitchen. This is a very large room for a smallish cottage and could easily have accommodated a dishwasher and good-size fridge/freezer. Instead, there is a whole bank of empty ktichen units on the far side, with a tiny stand-alone freezer on the counter-top and a small fridge underneath, with no dishwasher. It would also have been nice to have a wifi connection.

  Reviewed by Beatrice4.4★Sep 2019

• "Generally nice."

  Bedrooms great. Washing machine when drying sounds loud and worn. Hob tricky to master and noisey beeping. Boiler internal pump vibrates to excess. Had to turn boiler off each night to get to sleep. Electronic thermostat bit cryptic. Downstairs shower squeals loudly, in use, the sound resonates through whole property, it likely requires a bubble trap/vent required for a thermostatic mixer shower in the hot feed. Dusty around radio speakers in living room. Front door rotting, flaking paint/putty. Sash windows tight to raise, suspect wet swollen timber. There were 12 cars in the car park every day, often double parked. Front of car park has slumped and will likely catastophically fall down hill following heavy rainfall.

  3.8★Aug 2019

• "Great location and easy parking for two cars."

  The cottage had everything we needed but I think some attention to the window blinds is needed to make all the bedrooms darker to be able to sleep better, also attention needed to cleaning of certain areas of the cottage. We did have a good week in Whitby, with a nice welcome pack from Yorkshire Coast Cottages and fantastic weather. We recommend Yorkshire Coast Cottages, the staff in the office were great.

  Thank you for your recent feedback The roman blind in the twin bedroom does have blackout lining and I acknowledge on a bright morning that light can still leak through around the edges and also with the venetian blind. I am sorry that the cleaning wasn't to your satisfaction. Please advise the areas which required attention, and I will inform the housekeeping staff. I am pleased you still had a good holiday in Whitby and was blessed with very good weather. I can also confirm that we are replacing the doors and windows, however we are just waiting for planning permission to be passed. Kind Regards. Property Owner

  Reviewed by Brian3.8★Jul 2019

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