West End House

43 Customer Reviews

• "The house was cosy and well situated for the town."

  It was clean, warm, and had all the facilities you might need on holiday. It had clearly been maintained to an excellent standard. The only problems were that it was very difficult to find on arrival, and parking and access was problematic throughout the stay.

  Reviewed by Martin5.0★Sep 2024

• "Beautiful accommodation."

  Home from home and extremely near to shops and pubs. No problem with parking at cottage. Appreciated welcome pack.

  Reviewed by Lyn5.0★Sep 2024

• "I filled in guest book, we were very pleased with the house and its facilities for the dogs and we will come again"

  Reviewed by Hayley5.0★Sep 2024

• "We really enjoyed our stay at the cottage."

  It is very comfortable and well located. It was spotlessly clean and a lovely welcome pack. We slept well as it’s a nice quiet area. There is lots to do out and about and a good atmosphere. We didn’t want to come home we enjoyed ourselves so much. We will definitely return.

  Reviewed by John5.0★Aug 2024

• "The cottage was lovely and comfortable and in an amazing location for walking to the harbour."

  The inner courtyard was really nice and great for morning coffee. The kitchen was well equipped but could do with a bigger freezer-we ate in quite alot and had to throw some of our tesco order away as no where to keep it.

  Reviewed by Sarah4.7★Jun 2024

• "We had a really good stay."

  The property was ideal, both in terms of comfort and convenience of location. We felt very much at home there so the stay was extremely relaxing. A very small thing - would suggest making sure kit like tin foil, replacement bin bags and extra toilet rolls are provided. We had to buy these - not a great problem, of course, just a bit unusual and inconvenient not to have them. All in all, though, a lovely property and a credit to it's thoughtful owner.

  Reviewed by Susan5.0★Jun 2024

• "Lovely clean and comfortable cottage, set out well, court yard nice to sit in - outside utility very handy."

  In quiet area. Loved having living room lamps on wall switch. Heating and hot water brill. Enjoyed our stay.

  Reviewed by Samantha5.0★Jun 2024

• "Great position Quiet Whitby fantastic particularly out of season Parking is ..."

  Great position Quiet Whitby fantastic particularly out of season Parking is always a challenge but totally understandable We will be back

  Reviewed by Michael4.1★Mar 2024

• "Lovely homely cottage, clean and nicely furnished with everything you need for a comfortable stay."

  Nice outside yard area for a coffee first thing, and set in a quiet area. Close to the main centre and easily accessible. Managed to get parked outside the door with the W scratch cards provided. Would definitely recommend and stay again.

  Reviewed by Terry5.0★Sep 2023

• "Beautiful property to stay in."

  The only MINOR issue is the door in the picture is the back door inside a locked gate which you are unable to see when you arrive. HOWVER reading the email directions fully, allows you to find the property entrance. Parking was not a real issue as we used St Hildas Car park less than 2 minutes away. Permits for on street W zones was provided but not used.

  Reviewed by Mark5.0★Sep 2023

• "Upon our arrival, it became evident that the cleaner hadn't tended to the space since its previous occupants."

  Our arrival was accompanied by a heavy downpour, making the search for the place even more challenging. The initial online photos showcase the obscured back door, further complicating matters. This aspect undoubtedly warrants an update, especially considering the cluster of numerous holiday homes in close proximity. Following a call to the agents, they promptly extended their apologies and suggested that we pass the time by enjoying a drink elsewhere for a few hours while they arranged for the cottage to be thoroughly cleaned. Despite being thoroughly drenched due to the rain, this interim solution wasn't exactly enjoyable. Nevertheless, it's worth acknowledging that the agents were genuinely helpful in this situation. Furthermore, they kindly requested that we retain the receipt for our drinks and informed us about the availability of a hamper. I'm cautiously optimistic about the prospect of our reimbursement for the inconvenience we've encountered. Looking ahead, I anticipated a smoother and more comfortable experience as our stay progressed, which it did as the cottage is very nice, and ideally suited for the places you want to explore

  Reviewed by Christine3.8★Aug 2023

• "Everything you could possibly need is at hand."

  Lovely cottage, comfy bed and great shower. Only one complaint really is to do with resident scratch cards. We were booked in for a 5 day stay but only received one 4 day scratch card. Obviously forgot it had expired on 5th morning and received a Penalty Charge Notice … quite early too. Of course it has been paid as we were ultimately at fault but I think if 2 cards had been left to cover our actual stay, it might have alerted us to change over.

  Reviewed by Carolyn4.7★Jul 2023

• "Absolutely wonderful although the parking is not great but it is manageable ..."

  Absolutely wonderful although the parking is not great but it is manageable ,after all it’s a old fishing village which is part of the charm Right in the middle of the town easily walked ,so didn’t really need the car The house was really comfortable and with Bobby the seagull looking in the kitchen window it really was a homely house I really appreciated the phone call on Saturday morning to welcome us and check everything was ok ,nice touch Many thanks for making us happy

  Reviewed by Keith5.0★Jun 2023

• "Very comfy and near to the heart of whitby"

  Reviewed by Duncan4.7★Jun 2023

• "Well hidden Gem, close enough to the centre but nice and quiet area as away from the roads."

  Lovely decor, very comfy beds and the welcome pack was a lovely touch. Enjoyed breakfast in the small, but sunny courtyard.

  Reviewed by John5.0★May 2023

• "The only drawback was a lack of a dedicated parking space."

  Once we found one we dare not go off and leave it. Apart from that we had a lovely break and enjoyed the welcome pack, what a lovely idea.

  Reviewed by Elizabeth5.0★May 2023

• "We thoroughly enjoyed our stay at this lovely house."

  Clean, comfortable, cosy and fab location We'll definitely be back! Thank you. Sally

  Reviewed by Sally5.0★Apr 2023

• "We booked last minute for a much needed break, having stayed in the cottage twice before."

  It did not disappoint! It was spotlessly clean, warm and cosy and we had a really lovely few days, with the added bonus of sunny weather. We both feel so much better for a restful break and look forward to returning soon. Thank you to the team at Yorkshire Coastal cottages for making our stay so comfortable and thank you for accepting our last minute booking at 24 hours notice!

  Reviewed by Debra5.0★Nov 2022

• "The cottage was perfect and we had plenty of hot water but the heating did not work."

  Some times it was cold in the morning but thermostat turned as required to no avail and heating failed to come on. The cottage was perfect and with everything you needed. Could not fault the cottage in anyway except for the heating.

  Reviewed by Richard4.7★Sep 2022

• "The property was lovely and we had an amazing time and we would recommend it to our friends and family."

  However the single beds were a little old and there was a lack of hanging places for clothes.

  Reviewed by Tracy3.8★Jul 2022

• "We were a little dubious about booking this cottage after reading OLD reviews but we weren’t disappointed."

  Nice old cottage with a comfy bed and clean interior and lovely shower. I can’t comment on the kitchen equipment etc as we didn’t use them as we ate out, but everything you needed seemed to be there. There are some parking bays outside that were occupied but we have a big car anyway so once we unloaded, we used free permits provided and parked a couple of streets away. Our dog was happy, 2 small yet safe courtyards that he could access easily. The location was very central yet super quiet. I’d definitely consider returning.

  Reviewed by Bridget5.0★Jul 2022

• "The cottage is beautiful, it is welcoming and homely, everywhere was lovely and clean and the bed was so comfortable."

  It is near to all the shops and restaurants. Although we couldn't get parked outside the property we always found somewhere not too far away. This place has everything you need and the welcome bag when we got there was really appreciated. Thank you for our stay and we will definitely be booking again.

  Reviewed by Dawn5.0★Jul 2022

• "We loved our stay at West End House and plan to return soon."

  It has everything you need.. and really comfortable beds! Lovely new bathroom and shower. Perfect location for walks, shops, restaurants and cafes... Without using the car! We can't wait to go again!

  Reviewed by Sally5.0★Feb 2022

• "Great little cottage in a good location close to the town centre."

  The cottage was exceptionally clean and warm on arrival. It’s is well decorated and furnished and had everything 4 adults and 2 dogs needed along with thoughtful w extras ie Christmas tree making our xmas/new year break feel very festive.

  Reviewed by Lisa5.0★Dec 2021

• "The house was lovely, fantastic location, spotlessly clean and beautifully decorated."

  Only comment would be that all the kitchen cupboards were full of (lovely) crockery etc and there was nowhere to put any food!

  Reviewed by Rebecca4.7★Sep 2021

• "The attractive little house was very clean, freshly decorated (I liked the colours!"

  ) and nicely presented. However, it was spoiled by the terrible stench of damp and mould in the kitchen. After sitting for half an hour at breakfast the first day, my eyes were burning from the spores and my husband's asthma was triggered. We had to eat all our meals out. The cupboard under the stairs is like a gas chamber - opened the door once and never again. The cupboard under the sink and the wall cabinet nearest the window are also bad. And this was in a dry week. What it's like after days of rain I dread to think. The drier wasn't working properly. There was spin, but no heat. We had to dry our clothes on the radiators (which happily work very well.) Two small points. First: there is no soap dish or caddy in the shower. You have to put the soap on the floor, which is not only a nuisance but dangerous. Come on, Owners, do you put the soap on the floor in your own shower at home? Thought not. You wouldn't put up with it, so why should a guest? Second: well done for providing a hair drier, but to use it you need a socket next to a mirror. The socket in the bedroom was in the corner behind the chair, and too far from the mirror for the flex to reach. These are small points, but the daily nuisance of them makes the difference between making a return visit and going somewhere else. Don't spoil the ship for a ha'porth of tar. The mould problem is more serious, of course. It's not just a horrible smell, it's a health hazard.

  Reviewed by Anthony4.1★Jun 2021

• "The cottage was loveley in a great position in town the top bedroom had a sea ..."

  The cottage was loveley in a great position in town the top bedroom had a sea view it was well equipped and close to restaurants and pubs plenty of shops would definatley stay there again

  Reviewed by Andrew4.7★Jun 2021

• "Great little cottage."

  Would be difficult for anyone with even mild mobility issues but description does say about that. Lovely main bedroom and good bathroom although description says there is a bath when only a shower. Shower very good though !

  Reviewed by eve3.8★Jun 2021

• "Cooker & dishwasher instructions would have been helpful."

  Not everyone is up to speed with unknown appliances.

  Reviewed by Chris4.7★Oct 2020

• "The most appalling self catering accommodation we have ever had the misfortune to stay in."

  Absolutely horrendous. No customer service when concerns repeatedly raised.

  Reviewed by Matthew1.3★Aug 2020

• "The house was very disappointing."

  No parking scratch cards on arrival. Outside bins overflowing and not emptied even though we reported this on arrival. Outside patio was dirty and unusable. Loft was damp and leaking through ceiling. House smelt fusty and was generally not very clean. Quite disappointing all round. Would not stay here again.

  Reviewed by Kim1.9★Aug 2020

• "The house was pretty comfortable and spacious, but what let it down was an accumulation of a few major and a few smaller things."

  Parts of the property did not live up to the advertised images and were in need of upkeep; we couldn't use the courtyard as it was an unpleasant space, there was an unpleasant odour as soon as you walked in the front door and the bathroom seals really need done. Other things are a broken lamp in the living room, a half broken toaster, a hall light that just flashed constantly and a broken tumble dryer. These were more inconvenient than anything but still it took the sheen off of our stay. The courtyard was particularly disappointing because that was a large part of the decision to book this particular accommodation. Furthermore we didn't believe there had been a deep clean as was evident from the dirty windows and surfaces. I appreciate current circumstances have affected everything but from our perspective it just looks like an excuse to cut out the welcome pack. Consequently I don't feel inclined to book a managed property as we had a private property the week before and the difference was noticed. I would be interested to know your response. Regards Liz Muschamp

  Thank you for taking the time to send in your feedback, we are sorry that you experienced some disappointment. I understand most things have been attended to now. We value all feedback, as it helps us to improve and rectify such issues. Property Owner

  Reviewed by Elizabeth2.8★Jul 2020

• "Immediately felt at home on entering the cottage."

  Everything was spot on! Being central yet tucked away was perfect, it was amazingly quiet. The decor is well thought out and relaxing. Definitely hope to return soon.

  Reviewed by Christine5.0★Mar 2020

• "We really liked the cottage, the kitchen was well equipped."

  The bedroom was a good size and bed comfortable, looks like new carpets throughout. The only thing we felt let the cottage down was the condition of the bath - the seal around the shower screen and bath was moldy and black, it needs to be removed and replaced and the shower wasn't very powerful and difficult to get the right temperature. We would visit again if the bathroom was improved.

  Reviewed by Vicky3.4★Mar 2020

• "Absolutely delighted with the cottage ."

  The Christmas tree . The beautiful delicious welcome pack!! The location ... everything was just perfect Thank you. Would highly recommend !! Jane and Paul and little paw zeusy boy. Thanks again

  Reviewed by Jane5.0★Dec 2019

• "Fabulous welcome pack on arrival, Whitby is a wonderful holiday destination , holiday cottage clean & welcoming in good central location."

  Would definitely recommend

  Reviewed by FA3.8★Aug 2019

• "Comfy cottage very cosy and perfectly placed."

  T SmithSep 2018

• "Very nice cottage, homely place to stay, handy for beach and town."

  Very comfortable bed with lovely bedding, nice fluffy clean towels.

  Louise And StephenSep 2018

• "Very impressed with cottage and love everything."

  Loved the welcome pack and staff at Yorkshire Coastal Cottages were fantastic!

  Naylor PartySep 2018

• "Excellent instructions/directions."

  Helpful and friendly staff, cannot fault their service! Lovely welcome hamper. Useful having more than one set of keys.

  Pickering PartyAug 2018

• "Perfectly happy with this lovely cottage, would certainly book again."

  The welcome hamper was wonderful, thank you, we have never received a gift of that scale when we have booked holiday cottages in the U.K. before.

  Karen DeakinOct 2017

• "Lovely house, perfect location, thank you."

  Andre And Sue TaylorAug 2017

• "We had a wonderful stay at a wonderful cottage, thank you for the welcome hamper."

  The Smithson FamilyAug 2017

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