Osprey Apartment

41 Customer Reviews

• "This is such a lovely property, and we had a lovely time staying here!"

  The location is ideal, offering a remote feel whilst not being far from the areas we wanted to explore. There are also walks right from the doorstep. Loved the bird feeders nearby, a lovely touch. The apartment was fresh and modern, and a perfect space and size for us as 2 adults and 1 large dog. The instructions sent by Sykes were great, and excellent customer service whilst booking. Areas for improvement: there were some minor issues with cleanliness, e.g. the draining rack looked like it had never been cleaned, and there were hairs and stains on the bedding. Other things that were slightly bothersome were the shower pressure - it was a real pain to have such weak pressure throughout the stay. There was no tea, coffee, washing up items, or standard things you'd usually expect in a holiday let, so we had to buy a lot of basics which was a bit of a nuisance as we didn't really have luggage room to take them all back with us. Some of the glasses in the cupboards also looked and smelt like they hadn't been washed. I was, however, impressed and thankful that an iron and ironing board were provided! The main issue for us was the heating system. The heating to this apartment is connected to the one downstairs- so if they accidentally change the zone, you lose control of the heating. This for me is a huge problem! On the night we arrived, the apartment was freezing. We adjusted the thermostat accordingly, but after 2 hours there was still no change in the radiator temperatures, so I had to go downstairs (as advised in the handbook) to speak to the occupiers of the apartment, and together we were trying to figure out if they'd done something on their heating control to effect ours... neither of us could actually tell! It was a real inconvenience, and I felt uncomfortable having to disturb other people's evenings with an issue they also don't expect to have to deal with. Thankfully our heating did come on in the middle of the night, and was fine for the rest of the week, but this would be the main thing for me that people need to be aware of before they come, and something that if is possible to address for property owners, I 100% would say this is essential to resolve. People don't want to have to be bothering other people on holiday - and I'm sure the other apartment didn't want to be bothered. I also was so cold it was numbing the joy of having arrived at such a beautiful apartment. All that being said, the heating was the main issue, and that aside we would happily stay again! Thanks for having us.

  Reviewed by Sophie4.1★Oct 2024

• "Everything was fine except hot water was a bit hit and miss."

  Sometimes hot, sometimes luke warm. Shower was also a bit tricky to use and not very hot.

  Reviewed by Christine4.7★Oct 2024

• "A great first stay at Feshiebridge Lodges."

  The location was so peaceful and in an idyllic location but easily accessible to Aviemore. Osprey Apartment was comfortable, clean, and had everything two people needed for the duration of their stay. Highly recommended and will definitely be visited again in the future.

  Reviewed by Georgina5.0★Sep 2024

• "We had a very enjoyable stay in comfortable and beautiful surroundings, unfortunately our only issue was the cleanliness of the apartment."

  The plate and utensil drainer had a lot of old crud in water drain outlet, the microwave oven was filthy, the shower drain outlet was filthy under the drain cover and the waste water was very slow to drain away.

  Thank you for taking the time to leave feedback on your stay. I am sorry to hear about the issues you experienced during your stay. I will liaise with our changeover team to rectify these issues. Property Owner

  Reviewed by Ian4.1★Aug 2024

• "Lovely apartment the shower pressure is poor and needs a pump."

  Great wee storage shed for kayaks and bikes that is shared with another apartment.

  Reviewed by Carl3.8★Aug 2024

• "A lovely property in a very secluded environment."

  Good base to see the Cairngorm area. Very well presented- clean, tidy and in good order. Overall most enjoyable. Thank you.

  Reviewed by Jeremy5.0★Jun 2024

• "Good points: excellent location, quiet with nice outdoor surroundings."

  Fresh decor and felt light. Generally very clean. Great to have a bike cleaning station. Bad points: could not find communal bike storage- could this please be signposted? Grout in shower was horrible...because it is brown grout it's hard to see the mould but there was over a teaspoon of orange/brown mould we had to clean off. Sofa bed is not comfy to sit on (in our opinion) and the Netflix did not work (only live TV). Could there be more than one tea towel (especially if staying a week). A boot tray to the left of the front door would he helpful and the outside mat is worn away so needs replaced. A communal laundry for the site would make it perfect-esoecially as most people are visiting for outdoor sports so you get muddy clothes.

  Reviewed by Sheonagh3.1★May 2024

• "Osprey was in a very good position near to all the places we wanted to visit."

  It was very clean and comfortable with excellent facilities.We would highly recommend this property. Even has Red Squirrels around the site.

  Reviewed by Alan5.0★May 2024

• "A few points to improve the property: 1."

  The front outside doormat is worn out; 80% of the bristles are gone. The mat needs replacing. 2. The front inside mat is good but you need another in the corner to put wet /dirty boots/shoes on. 3. The mobile shelving in the bathroom is good but a second shelf is needed. 4. A small extra shelf (like the one in the bathroom) is needed in the kitchen. If you bring a weeks worth of food then it needs to be stored properly and given the price of the property the owner should be able to afford it. 5 The paintwork on the metal rails and handrails needs to be repainted as starting to deteriorate in places. 6. Finally, the steps to the lodge should be swept at least monthly if not weekly.

  Reviewed by Frederick4.4★May 2024

• "Property is lovely and location is perfect."

  The shower needs to be upgraded but overall facilities fine. We were disappointed with the management company as I had emailed ahead of our stay for the sofa bed will be required with bedding. On arrival after a 7hr drive we discovered no bedding, luckily we had some blankets so son coped for a night. The unit appeared to be clean however my son is allergic to dogs and although we knew the units allow dogs to stay we did not expect such amount of dog hair to be present. Bags were covered simply placing them on the floor, I tried to hoover however it was broken so contacted the management company for a replacement. Unfortunately due to this we spent most of our evenings out as my son was suffering pretty bad with nose bleeds and asthma attacks. It was only on day 4 of our holiday a hoover was dropped off. I had already brushed and mopped as many areas as I could, when I got the hoover I did the carpets and furnishings to which I unclogged the head numerous times it was so much. I understand there are animals allowed and it’s a risk we took however did not expect such lack of basics like hoovering carpeted areas ahead of the next arrival.

  Thank you for your feedback, we are sorry to hear about the issues you experienced during your stay. We now have a new changeover team in place to prevent these issues from happening again in the future. Property Owner

  Reviewed by Emma2.8★Feb 2024

• "As downstairs controls the master thermostat is was unbearably warm."

  They kept turning it up to 30 which was much to warm. The instructions for the shower did not work and it was freezing. We couldn't get in touch with Sykes cottages for a day and a half so couldn't shower and then they sent out someone to fix it - it took them over an hour and it required specific instructions which they said they had previously provided to the property and should have been available. Downstairs' door also slams and shakes the whole flat. Otherwise it's a lovely space in a beautiful setting. And the issue with the shower would not have been so bad if there had been someone to contact... thankfully it wasn't more serious but it does mean we won't use this company again in the future.

  We are sorry to hear about your experiences whilst staying at Osprey Apartment. Although the main controls are situated in the downstairs apartment, Osprey Apartment does have it's own heating controls to allow guests to set a comfortable temperature within the property. The instructions for the shower are included in the apartment welcome pack and we instructed a plumber to attend as soon as we were made aware of your issues. Property Owner

  Reviewed by Bradley2.8★Feb 2024

• "The perfect home away from home peaceful and quiet"

  Thank you for your feedback, we are so happy to hear you enjoyed your stay! Property Owner

  Reviewed by David5.0★Sep 2023

• "We have stayed previously in the bigger lodges and was surprised to find that in the apartment there is no ironing board or iron available and there is no drying area inside."

  The bed was not very comfortable and as for the shower this has the slowest flow rate ever. Thank you for dealing with the wasp nest at the front door, these were a real nuisance. We still enjoyed our stay as we have done at this location since 1993 and we will be back again, please please sort out the shower.

  Thank you for your feedback and it is lovely to hear that you have stayed with us previously and you did enjoy your stay again this time. It is a shame that you didn't contact us during your stay as we would have been happy to assist you as we provide an ironing board/ iron as standard in all of our properties, and it is in the cupboard in this particular apartment. The property has a wooden clothes rail and shoe storage, a wooden coat rail and a heated bath rail in the bathroom to dry any clothes on, with a large doormat by the front door for leaving wet shoes/boots to dry. Although most of our guests find the beds extremely comfortable we understand that this is personal preference and we are aware that the shower is not the most powerful, however we do have instructions in the bathroom to ensure that the guests have the best experience with the shower and we are sorry that this was not your experience on this occasion Property Owner

  Reviewed by Peter3.4★Jul 2023

• "Apartment is lovely, stunning and peaceful location which we enjoyed very much."

  Couple of little points of feedback would be a power point next to the mirror for drying your hair given hairdryer provided. Or a mirror on top of the chest of drawers for use. The sofa is not comfortable, which is such a pity. Very difficult to use the hob as not any space to prep food or put hot pots Down etc. would recommend oven use only. Otherwise brilliant and we will be back. Hope you look at the points favorably

  Reviewed by Yvonne4.1★Jun 2023

• "We loved our stay."

  The apartment was just what we expected and more really. Comfortable bed, clean apartment, good, basic kitchen but had nice quality crockery, and kitchen knives which isn’t often the case! The area was so peaceful and was a great base for us to explore Scotland. The only slight downside for us was the people staying in the apartment next to us started their wood burner whilst we were out. As we had been enjoying very hot weather we had left our roof windows open to keep the apartment cool during the day. This then meant the apartment was very Smokey, but this isn’t a criticism on the accommodation. Usually this wouldn’t be a problem as the weather would be cold and the windows would be closed. Would throughly recommend the apartment and wouldn’t hesitate to book again.

  Reviewed by Naomi5.0★Jun 2023

• "The Flat is great for 2 people but would benefit from 2 extra trolley trays (like the one in the kitchen) one to be in the shower room (as there is no where to put things and an extra one in the kitchen area to prevent having to place things on the kitchen surface working area as it is a very small space."

  Additionally, we had to put down paper on a plastic sheet inside the flat by the front door to put our shoes and wet mountain boots. The front door area needs a plastic sheet for muddy / wet boots. And, returning to the bathroom, it would be useful to have some sturdy hooks to hang to wet jackets and over trousers. Finally, It would be great to have a small washing machine in the flat or access to one in another location. I have pictures of what I have suggested if you want to see them.

  Reviewed by Frederick3.8★May 2023

• "A lovely cosy apartment with outstanding views."

  It had everything you need to accommodate your holiday.

  Reviewed by Janet5.0★Mar 2023

• "Great property in a great location."

  Sadly we had no hot water for the duration of the stay and had to boil the kettle for washing up. Karol was very helpful, but sadly unable to resolve the issue. I think that having the master boiler controls in a different apartment may have contributed to this.

  Thank you for your feedback, we’re really pleased that you enjoyed your stay. We’re very sorry that you had an issue with the hot water, Karol made us aware of this and our plumber visited to resolve the issue. Property Owner

  Reviewed by Phil4.4★Dec 2022

• "We thoroughly enjoyed staying at the Osprey Cottage, it was a wonderful week in the calm peacefulness of the forest"

  Thank you so much for your lovely comments. We are glad you enjoyed your stay and the beauty of the surrounding area Property Owner

  Reviewed by Michael5.0★Nov 2022

• "It’s great to see the transformation of the lodges!"

  We stayed in Osprey lodge for a week, the lodge itself is spacious for 2 people. A nice modern look with almost all you could need. Only thing missing is a washing machine. The location is excellent, if you want seclusion you can have it. If you want to explore the highlands it’s very easy to access the major A roads to get around and aviemore is only 15 minutes away.

  Thank you so much for your lovely feedback Property Owner

  Reviewed by Chris5.0★Aug 2022

• "A lovely clean, comfortable apartment."

  Kitchen area small but well equipped. Bed very comfortable. We had everything we needed for a lovely week away. Beautiful walks all around. Close to Loch Insh . Really quiet.

  Thank you for your lovely comments. We are glad you enjoyed your holiday with us Property Owner

  Reviewed by Shona4.7★Jul 2022

• "Pros + fantastic location, lodges nestled within the Forrest, peaceful, easy excess with car."

  Cons- the lodges apartment itself was clean, but the bed was very uncomfortable, the sofa in the main living room has seen better days, very very uncomfortable we cut short our holiday by 2 days due to chronic back pain. I suggest the owners invest in a new mattress and sofa seating

  Reviewed by Mark3.1★Jul 2022

• "Overall a fantastic experience, and the property was fantastic."

  The one draw-back was the extremely low shower pressure in the Osprey Apartment (particularly when compared to families' showers in the Wildcat Lodge). However, this was such a minor point when rating the overall experience.

  Reviewed by Nick4.4★Jun 2022

• "The apartment and location were both excellent and difficult to fault."

  Excellent value and quality service throughout the booking and stay. I would highly recommend Osprey Apartments and Sykes Holiday Cottages, and I have already booked for 2023 with the Sykes group. Thank you. Mark & Gillian

  Reviewed by Mark5.0★Jun 2022

• "Really nice stay in the apartment."

  So quiet every night! More space than expected! Good value for money. Perfect location for aviemore which we loved going to almost everyday. Thank you for a nice stay

  Reviewed by Imogen4.7★Mar 2022

• "I had asked for the pull out bed to be made up, this had not occurred and whilst bedding was found in one of the cupboards there was no second duvet anywhere."

  fortunately my friend had brought his own sleeping bag. The teapot was dirty and had not been washed. The freezer compartment was so frozen up it was almost unusable.

  Reviewed by Simon3.1★Mar 2022

• "Really enjoyed our stay very relaxing lovely lodge and location."

  The only thing which could of been better is the water pressure in the shower which is quite poor. Also to have a plug in closer proximity to the mirror (hair drying).

  Reviewed by Steve4.7★Mar 2022

• "The property itself is lovely and well kept, however there is very little space to cook and the bed gave us both really bad back ache after sleeping on it for a few days."

  The light on the balcony came on when turned on but then flashed 3 times and went off. Not good when outside and you can’t see. The bathroom was lovely and the shower worked well, and the star gazing windows were a treat. I think if we came back we would book one of the bigger lodges.

  Reviewed by Emma3.1★Feb 2022

• "The location was lovely, we really felt in the middle of the Cairngorms but still within a very reasonable driving distance of the amenities of Aviemore."

  The apartment was warm and comfortable, very welcome after days out in the cold! Some of the kitchen appliances/crockery were a bit dirty, we rewashed them before using it - additionally we could have done with a garlic crusher and some kitchen scales for our cooking (we bought some from the local store in Aviemore and have left them there for future occupants). Our main issue was the water pressure in the shower - I have thick curly hair so the shower being so weak meant washing my hair took a considerable amount of time! Additionally, on the first day there my husband hit his head on slanted ceiling, right on the edge of one of the windows. It was quite a nasty hit and left a large bump. We were wondering if there would be a way to soften those edges? I was less bothered by the slanted ceiling as I am quite short.

  Reviewed by Caroline3.8★Nov 2021

• "We loved our stay."

  The property is well located, near to Loch Insh and Aviemore. Everything in the apartment was excellent quality and it was really warm and comfortable. As other reviewers have said, the kitchen is small and there isn’t much storage but this wasn’t too much of an issue for just a week. We loved having velux windows over the bed so we could look at the night sky, and the small balcony felt nice and private. The only thing which wasn’t great was the water pressure: the shower was fairly weak and it was honestly the only negative about our stay. The bed was wonderfully comfortable and we’d love to come back.

  Reviewed by Cathryn4.4★Sep 2021

• "Lovely stay in Osprey apartment."

  Very spacious and comfortable for two people.

  Reviewed by Hannah4.7★Sep 2021

• "Yes bike store although advertised wasn’t able to be used."

  Reviewed by Carl4.4★Aug 2021

• "Fantastic appartment, with great facilities and location."

  Only a couple of things to note, the staircase upto the front door is in need of some attention as the wood slats are starting to errode and could probably use a coat of weatherproofing oil. Also the shower has extreamly poor pressure making for an underwelming experience. Otherwise we were impressed with the quality of the cleanliness and decor.

  Reviewed by Piers4.7★Aug 2021

• "Beautiful apartment in wonderful setting."

  With all you need to enjoy you holiday. Only down fall shower waste took ages to go did report it on day one ! But failed so send someone out

  Reviewed by Anton4.7★Jul 2021

• "Perfect location, excellent apartment."

  Kitchen a little small with limited storage. Two of our daughters and families had the Otter and Wildcat lodges so we had a brilliant week.

  Reviewed by Douglas4.7★Jul 2021

• "The accommodation was overall very good but some equipment & extra food storage ..."

  The accommodation was overall very good but some equipment & extra food storage would elevate it to excellent The shower could do with some shelving for gel, shampoo etc, wider range of saucepans and extra cupboards in the open plan kitchen dining lounge area eg in the recess adjacent to the tv Otherwise the accommodation, equipment , standard of finish and comfort was too marks

  Reviewed by Ian4.7★Jun 2021

• "Had a fantastic and relaxing time in Scotland."

  The Osprey apartment catered for our every need. So much to do beautiful walks can’t wait to go back with our dogs.

  Reviewed by Deborah5.0★Oct 2020

• "It was so good we’ve already booked to go back next year but upgraded to one of the lodges and we are bringing extended family!"

  Reviewed by Lissie5.0★Oct 2020

• "Beautifully appointed apartment (Osprey) in peaceful woodland surroundings."

  A great base for exploring Speyside. (Only a minor niggle, but a second saucepan would've been useful!)

  Reviewed by Stephen5.0★Sep 2020

• "Beautiful setting, everything was to the highest standard."

  John Lewis everything. Stars at night through the roof windows, red squirrels in their dray viewed from the King sized bed. A small problem with the heating was fixed promptly, politely and with minimum fuss. It's a brilliant place to stay in the heart of a fantastic area for wildlife. Peace, quiet, warmth and rest.

  Reviewed by Jane5.0★Aug 2020

• "Lovely clean apartment in a lovely location but it was a bit too quiet for us personally."

  We were unable to make use of the communal log burner as felt like we would be imposing on the family below who used it every night. The kitchen is lacking anywhere to store food i.e vegetables, tins, bread etc. The fridge was the only food storage place. I feel a vegetable trolley or rack could be placed in the kitchen. As there is no washing machine we expected more towels than we were provided with. We also were unhappy that we could not stream anything on the tv as if the weather had been poor we could have watched a movie etc. I think the apartment should also have an iron and ironing board. To summarise we did love the apartment which seemed very new and finished to a good standard I just feel the aforementioned issues would make a difference. I dont feel the communal area works if the people in both areas are not part of the same group, we would loved to have had use of this but it feels very much a part of the lower building.

  Reviewed by Caroline4.4★Jul 2020

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