Castle Keep

33 Customer Reviews

• "We had a great stay at Castle Keep for 4 nights in October."

  Cottage was warm and cosy with well equipped kitchen and comfortable lounge area. Bedding was of high quality with a good mattress. Towels were a little small and thin. We could have done with a towel rack in the bathroom for drying towels. Hot water in shower didn’t really get hot enough - we read previously it had been adjusted down. Possibly this may have caused the temperature to be too low. Local butchers and pub (Masons Arms) are worth a visit. Overall, a wonderful short stay.

  Hi thanks very much for your review. Sorry about the towels not being thick enough they are very new. The property is closed now for a month to install a new shower room which will now have a heated towel rail. The shower is electric and having used it myself has always been hot enough you just have to adjust it to your liking. We adjusted the hot water coming from the boiler which controls the heating and hot water for the sinks so that won’t affect the shower. Thanks again for your visit. Property Owner

  Reviewed by Karen4.4★Oct 2024

• "Yes i would it was a lovely stay thank you"

  Reviewed by John4.7★Oct 2024

• "Lovely cosy cottage, generally clean and well-equipped."

  We had to move utensils etc. around to provide cupboard space for food but there was ample room. The garden is private and secure, however you do need to go up steps to gain full access which some might find an issue. There is a back entrance but it involves walking round and through other gardens. Water pressure is a struggle at times, - takes a while for the bath to fill and don't turn other taps on whilst someone is in the shower! (The hot water is very definitely hot!) Parking isn't an issue as the 'on-road' parking is still outside the cottage, dependent on how busy it is but we never had a problem with space. Overall, an ideal location for exploring the area and one that we would definitely return to.

  Hi thank you very much for your feedback. With regards to the water pressure we have never known of an issues with this previously especially since we had a brand new boiler installed less than one year ago but will definitely get the plumber to look at this. The steps to the garden were completely redone 2 years ago going from 4 steep steps to 6 steps making it easier for everyone along with the secure hand rail for added comfort when using them. And as for the back garden entrance we have a legal easement for walking through and putting the bins etc that goes through only one garden and we have a very good relationship with our neighbours so this is never an issue. We are glad you enjoyed your stay at our cottage and hope you visit us again. edit 14th September we have adjusted the main boiler temperature so hopefully this will lessen the very hot water Property Owner

  Reviewed by Amanda4.4★Aug 2024

• "Thoroughly enjoyed our stay at Castle Keep and would like to return at some point."

  Would point out however, that the main light in lounge was not working and the downstairs toilet window would not open. All in all though a beautiful cottage and we would recommend to anyone who was looking for a stay in this lovely village.

  Hi many thanks for your feedback. At my last visit I didn’t notice a problem with the bathroom window but will look when doing some upkeep of the property. The main light works fine it’s a two way light from the living room and kitchen but we are looking to have a separate switch added to avoid any confusion. We are very pleased you thoroughly enjoyed your stay and hope to welcome you back in the future. edit 14th September. We stayed this weekend for some maintenance and to enjoy the cottage and the bathroom window opened no problem Property Owner

  Reviewed by David4.4★Jul 2024

• "Great cottage in a beautiful location."

  The cottage has everything you need for a comfortable stay including one of the most comfortable mattresses we've ever had! Beware - hot water is very hot! The property would benefit from a few minor repairs - nothing major but as follows (really info. for the benefit of the owner) Shower screen bottom seal - leaks badly and there is damp showing in the living room below Bath taps need tightening up Standard lamp has a loose connection (by the single chair) Living room 2 way switching- incorrectly wired Tin opener - useless!! Garden furniture- needs tightening up (did partly sort with tools I found!)

  Hi thanks for all your feedback back it’s much appreciated. We are getting a complete new shower room in November. Unfortunately guests had badly damaged the toilet causing it to flood and they vacated the property without telling us so by the time we got across the damage was already showing and with constant back to back bookings it’s been difficult to repair. The seal on the bath/shower did not cause the mark on the ceiling. Will double check the lamp as wasn’t aware or any loose connection. New tin opener ordered even though the last one was new and will check the garden furniture again. Many thanks for your feedback. Property Owner

  Reviewed by Matthew4.7★Jun 2024

• "Enjoyed our stay at Castle Keep, Nice Welcombe Pack, The oven Needs sorting out ..."

  Enjoyed our stay at Castle Keep, Nice Welcombe Pack, The oven Needs sorting out as the Door keeps springing open, Obviously not many Cook at the Cottage, But my wife always does, Other than that all fine, Many Thanks Vince & Karen

  Hi thanks for the feed back unfortunately I wasn’t aware of this problem with the oven. I would have sent someone across if this was mentioned during your stay but will now look at this. Property Owner

  Reviewed by Vince4.1★Jun 2024

• "Lovely place to stay."

  Great walks for the dogs. We were warm and comfortable See you again.

  Thanks for your feedback please feel free to let us know what we can do to have improved your stay with us Property Owner

  Reviewed by Paul3.8★Apr 2024

• "An absolutely beautiful property!"

  Thanks for your great feedback back and hope to have you stay again. Property Owner

  Reviewed by Sarah5.0★Feb 2024

• "Lovely property with everything we needed."

  Would definitely go back again.

  Hi thanks very much for the positive feed back hope to have you come stay with again sometime Property Owner

  Reviewed by Christine5.0★Jan 2024

• "Great property, great location."

  We have no hesitation in recommending this beautiful cottage to others. Thanks for a great stay.

  Hi thanks for the great feed back. We are so pleased you had a great stay and hope to welcome you back again. Property Owner

  Reviewed by Graham5.0★Nov 2023

• "Absolutely amazing property with everything we could ask for and more!"

  Thanks so much for the positive feedback. Hope you find your way back to Norham one day. Property Owner

  Reviewed by Sarah5.0★Oct 2023

• "This was our third visit and it was lovely to see the downstairs loo had been updated, and new seating."

  We found the cottage as shiny as a new pin, and our old Spaniel settled very well downstairs as he has been before. Plus a tea cosy! Woo hoo

  Hi thanks for the great feedback and thanks for another visit, pleased you liked the new seating. Darren Property Owner

  Reviewed by Elizabeth5.0★Aug 2023

• "Lovely cottage in quite village with general store, butcher, bakers and pub serving food."

  Bus service to Berwick and Kelso and English bus pass can be used. Good walking area.

  Thanks very much for your visit Darren Property Owner

  Reviewed by Christine4.7★Jul 2023

• "Beautiful cottage beautiful location, and for us beautiful weather."

  The village is quite but very friendly and the 3 shops grocery, butcher & bakery were great quality. Great for visiting all the local hotpots recommen's holy island St Abs and all.of berwick and take one of the estuary boat trips we were entertained with dolphins and seals. Angie, Mike and our 3 Bulldogs the Martin Clan

  Thanks for the great feedback. Norham is a very quiet and special place. Thanks again Darren Property Owner

  Reviewed by Angela5.0★Jun 2023

• "Very pleasant cottage, in lovely village, close to the River."

  Beautiful countryside for walking and close to the Northumberland coast. We enjoyed our stay and would recommend this property. Thank you.

  Hi thanks for you feedback. We are please you enjoyed your stay and also enjoyed the surrounding countryside. Property Owner

  Reviewed by Nicholas5.0★Jun 2023

• "Awesome property where we were made to feel incredibly welcome."

  Beautifully and thoughtfully prepared, this is an exceptional property and I can't recommend it highly enough. Thank you for welcoming us into your home!

  Hi thanks so much for your amazing feedback. We love hearing positive feedback and it keeps us excited in what we do and making sure guests who come to stay have a fantastic holiday. Thanks again Darren Property Owner

  Reviewed by Rupert5.0★May 2023

• "Castle Keep is a lovely cottage and an excellent place to stay."

  It was extremely clean and very well furnished and equipped. All the furniture inside was of a good quality and comfortable and the outside area fully enclosed and lovely to sit in, especially as we were lucky to have good weather all week. Communication with the owner was excellent and he responded very quickly when a problem occurred with the oven - keeping us updated and arranging to have it fixed quickly. The added bonus of being able to buy a weekly permit for fishing in the Tweed, at a cost of £20, finished off a near perfect week. Castle Keep will be our first choice of accommodation for any future visits to Norham.

  Hi. Thanks again for visiting us and thanks for the great feedback. We are please you had a great stay and look forward to having you visit us again. Darren Property Owner

  Reviewed by Deborah5.0★May 2023

• "We fell in love with the cottage and the area during our stay."

  The cottage has everything you need that makes you feel comfortable and at home very quickly. We loved the layout and it’s was so clean and smelled amazing. Especially as it’s a carafe that allows pets there wasn’t a smell of them anywhere which was really nice. The village itsself was perfect, quaint little place. It was really quiet and the local shop, butchers and pud where brill. We are at the pub every night, Propper pub that serves Propper pub food that wasn’t too fancy or expensive. The local river and woodland walk was stunning, aswell as days out to holy island and bamburgh. We loved Norham and I really didn’t want to leave. We will certainly be booking this little cottage again. Only issues I would say is the top step in the garden that leads you up to the patio is loose, and the bathrooms sink plug fixing doesn’t raise, so drains very slowly. Cannot recommend Skye’s enough, the agent found this little cottage for us and from booking to arriving it was easy and perfect.

  Hi thanks for your great feedback. We were sorry to hear about the step as we didn’t know but after seeing your comment the step was fixed straight away. It was a new set of steps just installed so was quick to fix. The sink was slow to drain but will be adjusted and drain fine. Again thanks for the feedback and it’s worth phoning Sykes during your stay as theses small issues are quick to fix and shouldn’t affect your holiday. Darren Property Owner

  Reviewed by Rebecca4.7★May 2023

• "The cottage was lovely, well equipped and clean."

  The village is very friendly and the bakery and grocers well stocked. Lots of great dog walking along the river. Would definitely recommend this lovely place.

  Hi we are pleased you had a great visit with us. We also love the bakers and butchers. Sometimes a bit too handy being so close by. Thanks again Darren Property Owner

  Reviewed by Carol5.0★May 2023

• "Lovely cosy cottage with everything you could need, although we did miss our dishwasher (we knew there wasn’t one) so the addition of that would make it practically perfect."

  Comfortable bed and pillows. Curtains in the main bedroom don’t block out much light but sleeping masks sorted that issue. Norham is a beautiful quiet village with an excellent butchers and very friendly pub. The castle on the hill is majestic. Berwick is only a few miles away as are quiet beaches. We’ll definitely be back for another wonderful holiday.

  Hi thanks for your great feedback. We would love a dishwasher so we will look into this. As for the curtains they are lined but possibly not dark enough for some guests so again this is something we are happy to look on to as well. Thanks again Darren Property Owner

  Reviewed by Sandra5.0★Apr 2023

• "Had an absolutely fantastic stay!"

  The cottage was super clean, cosy and had everything we needed. The cottage is well placed to explore Northumberland and also Scotland. The secure garden was perfect for the dogs, the bedding and pillows were so comfy, I've even ordered some for home... There wasn't a single thing to complain about... Highly recommend this holiday property... We will be back!

  Thank you for the great feedback. We are so pleased the cottage was just right for you. A Huge thanks for leaving the cottage so clean and even stripping your bed. We hope to have you back again. Property Owner

  Reviewed by Victoria5.0★Mar 2023

• "This was our first booking with Sykes and in the Northumberland area."

  We were utterly delighted with the cottage we chose, it's facilities, cleanliness & decor/furnishings. It was exactly what we were looking for and precisely as described. We will be returning later in the year if we can make our dates work. Very happy, thank you.

  Many thanks for your feedback hopefully we can host you again for a longer stay and you can explore more of the area. Property Owner

  Reviewed by Steve5.0★Feb 2023

• "Had a lovely stay at Castle keep, it was very clean, well equipped with everything you need for a comfortable stay, a great location will definitely be staying again."

  Many thanks for you feedback and look forward to hosting you again Property Owner

  Reviewed by George5.0★Feb 2023

• "We are returnee visitors and find Castle Keep a very comfortable cottage situated in a good area for our interests."

  We love that there is an armchair in the furnishing of the cottage, such a rarity in many holiday let's but a blessing for those with mobility or back issues. Some mobile providers struggle in the area but WiFi on a tablet is fine in the house.

  Reviewed by Charles5.0★Oct 2022

• "Lovely cottage so comfortable and cosy woul d rebook again it would be nice to ..."

  Lovely cottage so comfortable and cosy woul d rebook again it would be nice to have another couch in the living room and if possible a tv in the double bedroom

  Reviewed by Catherine4.7★Sep 2022

• "Everything was really good."

  Just some very minor points, in that the door handle to the single bedroom was loose and kept coming off and the extract fan in the bathroom didn’t seem to work (although the openable rooflight meant this wasn’t a problem). We really enjoyed our stay.

  Dear Guest Many thanks for staying at castle keep cottage and thanks for your feedback. The door handle was fixed shortly after your stay. The extractor fan is working but had possibly been turned of by previous guests. We will now put a small sign on this switch asking for it not to be turned off. Regards Darren Property Owner

  Reviewed by James4.7★Jul 2022

• "This was our second visit to the cottage this year."

  Absolutely perfect for our needs and for Broc the spaniel. Lovely village, lovely people and excellent food shops. I know there have been remarks about the building work next door but it just didn't bother us and we had some good chats with the boys. It will look superb when completed. We enjoyed trips out every day and the my hubby fished each evening. Five minutes to the river, dog and husband ecstatic. Also great pub with good beer. The only tiny points we would mention are please could we have a tea cosy, second oven glove and an indoor sweeping brush.The small bedroom door handle needs fixing too. Many thanks for the new handles downstairs too! Cottage immaculate as ever. We will return soon. Nick and Liz.

  Reviewed by Elizabeth5.0★Jul 2022

• "The cottage is well equipped, very clean and comfortable."

  However, had the owner put a warning on the listing about the renovations next door I would not have booked. Heavy machinery, banging and loud music made it impossible to use the garden. I do not believe the owner's claim that they did not know - it's obviously a long term job and I was insulted that they dismissed the complaint so flippantly. I did not ask for recompense and their claim that they were not informed of the problem during the holiday is irrelevant as I doubt they were in a position to stop the work.

  Hi thank you very much for you comments about our property we work hard to keep our place clean and tidy to keep our guests coming back year after year. Sadly I was NOT aware of the work being done outside the property or the noise it would make although I knew they were tidying up the neighbouring garden at some point which I’m very pleased about. Sykes phoned me after you left to report the problem again which I wasn’t aware off and explained if you had contacted myself on the number provided or contacted Sykes I could have very easily contacted the property owner to voice your concerns and hopefully lessened the work during your stay. There is nothing I can do after your stay. The work that has been done will greatly improve the view from our hall window ,hopefully a pleasant view for our guests Property Owner

  Reviewed by Lindsey4.1★Jul 2022

• "As we said first class"

  Thanks for your comments and so pleased everything was first class for you Property Owner

  Reviewed by John5.0★Jul 2022

• "Beautiful cottage in a beautiful quiet location."

  In an excellent position to explore Northumbria.

  Thank you for the excellent feedback Property Owner

  Reviewed by Chris5.0★Jun 2022

• "We had the most amazing week, Norham is a beautiful and historic village and everyone who lives there is so friendly."

  The butchers is amazing, the Masons Arm is great, the staff in both couldn’t do more for you and the food is great too. Had lunch and dinner in the pub a couple of days. The little shop has everything you could ask for including fresh fruit and veggies. The cottage has everything you need and is immaculate. There was the biggest welcome basket I’ve ever had at a cottage with everything from tea and coffee to chocolates and biscoff spread. It was a lovely gesture. We’ll be returning later in the year. Thank you!!

  Thanks you so much for your comments and we are please you had such a great stay at our cottage Property Owner

  Reviewed by Kirsten5.0★Jun 2022

• "Just to say a big thank you for a lovely cottage every thing you needed there thank you John Briggs"

  Reviewed by John5.0★Mar 2022

• "What a beautiful property."

  There is nothing else you needed that wasn't already in the property. The village is beautiful and peaceful and really handy for days out to the beach or local attractions. The welcome basket was lovely and totally unexpected. The log burner was a welcomed treat after a long day out.

  Reviewed by Sandra5.0★Mar 2022

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