Alnbank

37 Customer Reviews

• "Lovely property and 2 minute walk to the beach."

  Kitchen is well equipped and living room is cosy. Some lovely touches like a collection of board games and spare throws and blankets make it a lovely home from home. Will definitely be booking again for our 3rd visit .

  Hi Julie, thankyou so much for your feedback, it does make a difference. we look forward to welcoming you back. Many thanks Steve & Jo Property Owner

  Reviewed by Julie5.0★Oct 2024

• "As we’ve been here before we knew what to expect."

  Yet again we weren’t disappointed. The kitchen is very well equipped, including dishwasher tablets, cleaning products etc which you don’t always get in a rental. All areas are of the flat are very clean, tidy and very comfortable. Positioned very near the beach, pubs and restaurants of Alnmouth. A lovely weekend break - pity we couldn’t have stayed longer. We will be back very soon. Thank you

  Hello Mrs T, welcome back! Appreciate your review. Did you find the double bed creaky? Please stay for longer next time!!! Property Owner

  Reviewed by Michelle5.0★Oct 2024

• "The main bed was so creaky ,turning over or going to the toilet woke the other person ."

  We decamped to the small bedroom but the bed was too small for my husband.As a result we slept in separate rooms.The mattresses (which I gather are relatively new) were not very comfortable- perhaps a mattress topper would help.Sleep is very important so we would not return to Alnbank. It’s the first holiday cottage we've stayed in where there wasn’t a pint of milk in the fridge.I’m not concerned about a welcome pack but that would be helpful. I hope these are seen as constructive comments as we really enjoyed Alnmouth. Rosy and Mike Bishop

  Dear Mr and Mrs Bishop, thankyou for your feedback. We have investigated your concern and even tested the double bed but we did not hear or experience any major creaking. We even removed the mattress to see if the frame was damaged but found nothing? I read and respond to all the reviews and we haven't had a similar concern prior to your observation? The mattresses are only 2 months old and we selected medium to firm mattresses on all the beds. We understand that the double bed and mattress are not the same as you may have at home and this may be the reason why it was not to your liking. We try extremely hard to maintain standards and based on the excellent reviews we have had, you can understand why we would be disappointed to have such a harsh review of our property. We understand that a good night sleep is important, hence why we selected good quality beds from Ikea. Your assessment of the accuracy of the listing was only 50% and the facilities at 50% but did not explain why? We understand your disappointment but feel that your review reflects one very relevant issue but your scoring of the overall property appears to reflect only this issue. We are sorry that you state you would not return to Alnbank as our repeat visitors runs at 37%. We wish you well. Thankyou. Property Owner

  Reviewed by Mike2.5★Sep 2024

• "Loved Alnmouth & Alnbank was in a perfect position."

  Would definitely recommend going there

  Thankyou for your feedback. It was most appreciated. A 5 star rating is very generous. We work very hard to please, so thankyou again. Property Owner

  Reviewed by Lucille5.0★Sep 2024

• "If I could rate this property and owner more than a 10 I would."

  Steve definitely went over and above the call of duty. Helping two oldies to get the tv up and running! Technology definitely fails us! After trying to help over the phone he took a 35 minute drive on a Saturday when traffic would be busy to our apartment to solve the problem which I am certain was not the tv but us! He could not have been more helpful. Added to that the apartment is all you could ask for and more. Thank you so very much Steve for your patience and understanding. Linda and Roger

  Dear Linda and Roger, It was a pleasure to assist you. We understand that sometimes help is required and it is just what we do. Customer service in our opinion is not an automated voice app but real people helping when required. We very much appreciate and value your review. We hope to see you again. Many thanks, Steve & Jo Property Owner

  Reviewed by Linda5.0★Sep 2024

• "Lovely and well equipped property in a beautiful location."

  Owner was very receptive to feedback. Love to stay here again!

  We very appreciate your kind words and the fantastic review. Thankyou so much. We do our level best to raise the quality of our accommodation. Property Owner

  Reviewed by Kathryn5.0★Aug 2024

• "This is a well located property in a lovely village by the sea."

  The village is just off the A1 so it is easy to get wherever you want to visit. The property has plenty of space and has all mod cons you need. Excellent value for money.

  Thankyou for your encouraging words. We try extremely hard to make the property feel like home! we very much hope to see you again. Property Owner

  Reviewed by Garth5.0★Jun 2024

• "A lovely comfortable ground floor apartment with plenty of space, well equipped kitchen, very nice bathroom with bath and large walk in shower, and location ideal for a beach holiday."

  A bonus was a parking permit.

  Thankyou Marion. That is most appreciated. Please come back soon. Property Owner

  Reviewed by Marion5.0★May 2024

• "One problem at an otherwise perfect stay."

  I chose to use the bath, unfortunately on completion I could not get out I was stuck. Shouting to my wife who came to my rescue. Im 83 my wife is 82 the bath is deep and wide witch prevented me getting purchase power. Whilst at the time it was laughable it could have turned into a situation.

  We are so very sorry to hear your unfortunate bath experience that is most unfortunate. We know that a bath is a lovely luxury but maybe the large walk in shower would have been a safer bet. We will consider adding grab handles. kind regards. Property Owner

  Reviewed by Barry4.7★May 2024

• "The flat was a great size for our family."

  Really well set out and really comfortable. Brilliant location, 50 metres from the beach (for great dog walks) and just around the corner from the some nice shops, cafes and pubs. We had a great time and would return.

  Hi Mr Hall, many thanks for your positive review. We hope to see you again very soon. Best Regards, Steve and Jo Property Owner

  Reviewed by Greg4.7★Apr 2024

• "We had a wonderful week and Alnbank is a lovely property."

  Very clean, well equipped, amazing amount of games! Our only complaints would be the beds, they are extremely uncomfortable and all 4 of us had minimal sleep. The sofas also are clearly in need of an upgrade, very soft/well used.

  Hello Mrs Jenson, thankyou for your positive feedback. Please note that all of the matresses have now been replaced with brand new high quality new ones! We always listen and act on your feedback. many thanks for this. Steve and Jo Property Owner

  Reviewed by Lisa4.1★Mar 2024

• "This is our 2nd stay at Alnbank and we l9ved it just as much this time as the 1st."

  The closeness to the beach fir our aging Labrador was perfect he found a new spring in his step which was fabulous to see. The house its self is spacious, warm and cosy and has everything you need you make you comfortable. As with other reviews and from staying at the property previously, I really think it's time to purchase a new oven, although there are instructions I found them difficult to translate to the actual dials on the oven. The 1st night after a few changes on the dials we got the oven working fine, 2nd night I just couldn't get the right combination and it ran cold for a long time until I twiddle a bit more. That is my only complaint once again we had a great stay and will visit again in the not too distant future. Mrs A. Macdonald

  Dear Mrs MacDonald, a new oven is on order and will be installed by the end of April. The issue was that the setting dials had been worn off, so we decided to just replace it with a good quality unit. We appreciate your feedback and will always act of this information. kind regards, Steve and Jo. Property Owner

  Reviewed by Annette4.7★Feb 2024

• "We stayed at Alnbank for a week, with the dog, It is in a perfect location just off the main street and only a very short walk to the beach."

  It was very clean, all the mod cons you could ask for. The kitchen was a lot bigger than we expected and the bathroom heated floor was very nice. Will definitely look to stay again in up in that area again.

  Reviewed by Simon5.0★Jan 2024

• "We enjoyed our stay at Alnbank, which was nice and clean."

  The kitchen would benefit from a few more utensils, e.g. tongs, additional frying pans, baking trays and a new oven as the dials were worn off and the oven linings were very loose. The double bed was very creaky and the mattresses were very thin on all the beds. Overall we enjoyed our stay and with a few improvements it would be great.

  Reviewed by Angela3.4★Nov 2023

• "Fantastic holiday accommodation in beautiful Alnmouth."

  Only two minutes walk to the beach and local pubs. The accommodation is spotless and has everything you need for a comfortable and enjoyable stay. We will definitely be back next year.

  Thankyou Julie for such lovely feedback. We look forward to welcoming you back again. Best Regards, Steve and Jo Property Owner

  Reviewed by Julie5.0★Oct 2023

• "Alnbank is a home from home property."

  Very comfortable, everything provided that you could possibly need. Very comprehensive instructions for appliances etc. very close to the beach and local amenities. Close to station and bus stops. Would definitely stay here again.

  Hello Trudi, we very much appreciate your honest feedback. We hope to see again ery soon. Best Regards Steve and Jo Property Owner

  Reviewed by Trudi5.0★Sep 2023

• "We generally really liked and enjoyed the property, especially as it was only two minutes from the beach, so handy for dog walking."

  It was pleasantly and comfortably decorated and furnished, and well equipped. Our only criticisms/suggestions, which were very minor, would be the re-decoration of the shared entrance hall, the provision of decorative garden lighting for the rear terrace, the provision of more than one loo roll, and perhaps the provision of a kitchen roll. And finally, we must mention the locals...Wonderfully friendly and approachable!

  Reviewed by Richard4.7★Sep 2023

• "Apartment had everything we needed, helpful owner and great location."

  Would recommend.

  Thanks for your positive feedback and kind words. We do our best to please. We hope to see you again. Property Owner

  Reviewed by Helen5.0★Jun 2023

• "The Yard and garden furniture was dirty and unkempt."

  The kitchen was dated,needed a good clean and Makeover. The oven grill did not work and the set points on the controls were unreadable.Parking was quite tight and we did not get a permit from the owner.On a whole I not feel it was worth the money we spend staying there. We have payed less for a better standard of accommodation at peak times in Northumberland.

  Thanks for your feedback. We are disappointed with your feedback but take on board your comments. Please understand that with such a tight changeover and the property being so popular and busy, trying to keep the back yard and furniture perfectly clean is a challenge! I hope you recall that I did call you and explained about the parking permit and about the grill. Most clients have commented that the kitchen is modern and well equipment and each year the property is updated and painted. Thanks Property Owner

  Reviewed by Andy2.5★Jun 2023

• "An excellent property that more than met our needs."

  Very comfortable and cosy with a high degree of maintence evident. A phone call from the owner was greatly appreciated and welcomed as a problem had occured with a blind in the lounge.Highly recommended.

  Much appreciated. We hope to see you again. Property Owner

  Reviewed by Jacqueline5.0★May 2023

• "Clean, comfy, well equipped apartment."

  Unfortunately there was a problem with the heating system so certain areas were very cold. The owner contacted us and arranged for a heating engineer to call and was clearly concerned and very apologetic about the problem. Extra fan heaters in the property so managed to heat the necessary areas. The open plan kitchen/living area was well equipped, good shower in the bathroom, parking permit for outside the property, close proximity to the beach and Main Street.

  Thankyou for your support and understanding. We have solved the heating issue which was a blocked radiator pipe! Property Owner

  Reviewed by Jane4.7★Feb 2023

• "We had a lovely stay in your delightful apartment."

  The parking permit was very much appreciated. Lovely and clean. At times a little chilly especially in the sitting room. But then again it was January. The mattress on the double bed could be better, crisp white sheets and a choice of pillows would be perfect.. Perhaps a shaving point in the bathroom. All in all a very lovely apartment would definately stay again

  Thankyou for your kind feedback. We have noted your feedback and all the linen has been upgraded with the best that John Lewis can supply! The heating has been serviced and all rooms are toasty warm! Thank you again. Property Owner

  Reviewed by Angela5.0★Jan 2023

• "Superbly located, you feel like you're living in a bit of history, the apartment has been modernised very thoughtfully and is very warm and comfortable."

  Great for walkers and golf.

  Oct 2020

• "The property is excellent with everything you need for a fantastic holiday."

  The location is superb, the beach and the village just being on the doorstep. The parking permit is an excellent plus as well as being able to take our dog. All on one floor so also excellent for people who have disabilities.

  Sep 2020

• "The whole flat is wonderful - very deceptive from outside, its very spacious inside, light and airy and modern."

  Very near to the beach and village centre.

  Jul 2020

• "Alnbank was in the perfect position for us in the heart of Alnmouth just two minutes from the beach for our twice daily walks (with scottie)."

  It was very warm and welcoming and we very soon felt at home. It was well equipped and we appreciated both bath and excellent shower which also served as a drying area on the very wet day.

  Feb 2020

• "Beautiful property with everything you need for the perfect holiday."

  Nov 2019

• "Alnbank is in a great position for access to the beach, shops, pubs."

  The house is comfortable and contemporary and well equipped. It is dog friendly.

  Oct 2019

• "Pleasant, well equipped, good location."

  Love kitchen/ dining area.

  Jun 2018

• "Lovely property with high standards of design, decor and equipment."

  Mar 2018

• "Lovely, clean property, great location, would recommend."

  Aug 2017

• "Just perfect for a family."

  Everything you need - felt like home in no time. You can't beat Alnmouth.

  Aug 2017

• "A nice spacious property and a lovely large kitchen/diner."

  Lovely large shower cubicle and plenty of space in the bathroom.

  May 2017

• "Lovely apartment, ideally situated for the beach."

  Very well equipped.

  Mar 2017

• "Alnbank was an excellent holiday home."

  Exceptionally clean, very good kitchen equipment and providing a very high standard of finish in all areas. Centrally located to some very good village amenities. At times car parking in front of house was unavailable, but we always found somewhere to park on the road.

  Sep 2016

• "Well-located apartment, very practical for small family stays."

  Excellent kitchen diner and pleasant small patio. Apartment is very well equipped with pretty much everything you could need.

  Aug 2016

• "A spacious upgraded ground floor apartment in the village of Alnmouth."

  Close to the beach and all other village facilities which include many good places to eat. Excellently located for access to the Northumberland coast and other inland attractions.

  Jul 2016

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