Riverview (Alnmouth)

13 Customer Reviews

• "Having seen quite a few negative reviews I was really worried: this was a family get together for my son's wedding so really wanted it to be right."

  So relieved when everything was in order and it was perfect for our family. A couple of things for the owner to be aware off: the rechargeable blind in the lounge area needed charging and could not be used whilst we were there. For future occupants take spare toilet roll as only one supplied in each Bathroom! Also no cupboard space for any food that you take and we were lucky that we had taken a large cardboard box which we used for the duration. Other than these points it was great and perfect for our family reunion.

  Reviewed by Maria4.7★Oct 2024

• "We enjoyed our week at Riverview."

  The house was spotlessly clean and in a good position near the river and estuary. We had an issue when we arrived when as soon as we unlocked the door the burglar alarm went off and we didn’t have a code to stop it. Eventually we managed to contact the agent who arranged for it to be switched off remotely. Our main grumble was the lack of space to store our provisions for the week for ten of us. There was almost no spare cupboard space, even with the small kitchen downstairs, and limited work surfaces for food preparation. It is difficult to see how this could be rectified however, given the modern layout of the kitchen area. Over all we had an enjoyable week in Alnmouth and hope to be back.

  Reviewed by Ann4.7★Aug 2024

• "Overall we thoroughly enjoyed our break."

  The property is in a perfect location. It is clean, comfortable and spacious. However the lock box instructions are unclear especially as the one containing the key is obscured by foliage. There is a second key box beside the hot tub which we tried in vain to open resulting in a call to the office and a maintenance man being called out. This delayed our entrance by an hour to six o’clock ☹️ The freezer needs defrosting. The bottom shelf is full of stuck together ice cubes and the top shelf door is broken and doesn’t fit because of frost build up.

  Reviewed by Sheila4.1★Jul 2024

• "The accommodation was of a high standard , but the place was dirty , freezer was all frozen up couldn’t use it as drawers were frozen closed with lots of old ice cube , ice packs and dirty."

  A bird had been in the house and feather and bird muck in dining area/lounge Window ledge on bio folding doors all bird muck Cobwebs everywhere and I mean everywhere Dishwasher smelly Drains in main bathroom smelly we had to flush the taps as no one had been in property for legionella precaution. Outside area was unusable all green No communication

  Reviewed by Glenda2.5★Jun 2024

• "We found the house very good having been made anxious on reading a poor review just prior to our stay."

  There was a very good response to my query about this review. The only thing lacking was a bread knife! A comment might be that there might be a table tennis table/snooker table in the sun room for when it rains.

  Reviewed by Muriel4.1★Mar 2024

• "On arrival the property clearly hadn't been cleaned properly or checked prior to our arrival as there were decorations from a previous occupant left behind."

  The hot water didn't work and wasn't sorted until late on the second day which meant we all had to have ice cold showers. Customer service has been terrible as after reporting our complaint we never heard back from Sykes, we had to keep chasing. We weren't offered any apology or feedback to our complaint. We were only there 3 nights and paid £250 for the hot tub as could only have if we paid for the week. No one came to clean or maintain while we were there. I would have expected someone to come and maintain it for the price we paid!

  Reviewed by Carol1.6★Mar 2024

• "Generally very clean, well presented, spacious and comfortable."

  Well situated for the beach and village. 3 things to note:- Listing states there is a log fire with initial fuel provided. There is no log-burning fire it is a gas stove. We brought logs and had to take them back home. The microwave in the kitchen was working but not revolving; this might just have been down to user error but should be looked at to see if it is a fault. There should be some smaller saucepans for the hob, only one huge doublehandled one and one other one supplied.

  Reviewed by Gordon3.4★Dec 2023

• "Lovely house, kitchen area is limited for cooking for a lot of people but looking at the photos we sort of expected that."

  One of the drawers needs fixing. The en-suite downstairs had a strong drain smell when the upstairs were using their bathrooms. We were a group of photographers wearing waterproofs and boots, there was limited space to hang coats and somewhere to sit in the hall to put on boots would have been useful. Otherwise a good holiday property....thanks

  Reviewed by Jo3.4★Nov 2023

• "The house is lovely and we had a great time."

  Thank you! As the house is only used for holidays it is lacking a few details that could help make it feel more homely or be more practical: A bath shelf or table next to the lovely bath to put bath products, drink etc Kitchen essentials e.g salt, pepper, oil Bedside table and lamp for every bedside Some simple user instructions for the heating Some rugs to soften the hard floor, particularly during winter Door bell - as the living area is on a different floor to the front door we could not hear knocking on the door when our food was being delivered

  Reviewed by Mary4.7★Oct 2023

• "We had a wonderful time staying at riverview, very impressed"

  Reviewed by Rodney5.0★Jul 2023

• ". It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned. We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house"

  . We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

  We were informed that cleaning that day was running behind due to staff shortage. We apologise for this. We have consequently discussed the issues raised and have been assured this will not be case going forward. Our agents also advised that a £150 refund was made to compensate for the cleaning issues and the inconvenience experienced. Property Owner

  Reviewed by Vicki2.2★May 2023

• "We we're very surprised at how high a spec it was."

  The owners have thought of just about everything that is required for your stay, the house is a real gem, I would highly recommend this house Alnmouth its self is a lovely seaside village,on a beautiful coast

  Apr 2022

• "My wife and myself along with our family , which was 6 adults and three children plus a dog , stayed at the property from the 9th April until the 16th April."

  We were pleasantly surprised at how high a spec your home is , we all loved staying there. I would like to thank you for letting us have the privilege of being your first clients , I myself know the area very well as I am from the area . As for your home I would not hesitate in recommending it to my friends .

  Apr 2022

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