Restharrow Lodge

39 Customer Reviews

• "Misleading description of short walk into Bamburgh, other than that all good"

  Reviewed by John4.4★Oct 2024

• "Beautiful property."

  Well equipped and comfortable. Thoughtful touches like welcome pack, one for dogs too. We were there for a celebratory 70th birthday BBQ with family found the BBQ to be unusable with food, grease and mold. Took over 5 hours to get a response from onsite maintenance company who just put grids in dishwasher, which still the food, mould etc on the grids. Very upsetting for all. Travelled round trying to buy new one but no avail. Did our best to clean it ourselves. Throughout the day tried to get help from Sykes, still waiting for a reply! Made a formal complaint to Sykes 2nd October, no response. Tried their Wattsap contact line today chasing the complaint, no response. I would recommend the owner stop using Sykes, they treat their customers very badly. Trust pilot reviews are manipulated. Google reviews more accurate.

  Thank you for your feedback, Colin. We strive to provide the best possible experience for our guests, and we take all reviews seriously. After reviewing the timeline of events, we found some discrepancies in the details provided. Your initial call was received at 10:49am, our team were on site and had called you by 1:32pm requesting permission to access the property in your absense. Regarding the condition of the BBQ, our representative personally attended to its cleaning, addressing any issues left by previous guests. The majority of the BBQ was cleaned manually, with some smaller parts placed in the dishwasher. We assure you that a thorough cleaning process was carried out, which took approximately 1.5 hours, ensuring no food or mould remained on the BBQ shelving. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Property Owner

  Reviewed by Colin4.1★Sep 2024

• "We were an extended family of 6 ( grandparents, daughter and son in law and two grandchildren and Restharrow Lodge suited all our requirements."

  The property was beyond our expectations, it was clean, comfortable and had everything we needed. The beds were comfy. The hot tub was “the icing on the cake” and our two grandsons ( twins aged 11) absolutely loved it. We had some wonderful days out visited Alnwick Castle, a boat trip to the Farne Islands ( Billy Sheils Boat trip) and we visited Holy Island(Lindisfarne). We were so lucky with the weather it was wonderful. We also had a fantastic meal at The Potted Lobster ( we booked beforehand) and also at The Victoria Hotel(highly recommended). All in all it was the perfect holiday thanks to our excellent accommodation. Thank you Restharrow Lodge for making it so special we made lovely memories.

  Reviewed by June5.0★Aug 2024

• "On arrival, the lodge was as expected as we have stayed in one of these lodges before on this site."

  We were perfectly happy with the cleanliness, the facilities and the welcome pack exceeded our expectations. When we came to use the washing machine there did not appear to be an instruction manual which would have been useful and also an airer to dry the clothes on. On balance we were highly satisfied and are seriously considering rebooking again next year. One other point was that the televisions in the bedrooms would not work as they appeared not to be connected to an aerial.

  Hi Sandra, Many thanks for taking the time to leave a review. We are delighted to hear that you are hoping to return to Restharrow Lodge. Just for future reference, the clothes airer is located in the utility room cupboard. The TVs in each bedroom are smart TVs (as described in the particulars and welcome pack) which means they do not receive a signal but can be used with iPlayer, Netflix etc. Property Owner

  Reviewed by Sandra4.4★Jun 2024

• "We loved our stay at Restharrow Lodge - sometimes photos can be deceptive about location and internal layout, and descriptions ‘generous’, but if anything, Restharrow Lodge is even better than described!"

  Perfect size for our family of 4, and well located - both close to Bamburgh and Seahouses, but also within the Brada site, with privacy for the hot tub and outdoor seating. Loved it.

  Thank you very much Abi for your very kind review. We are delighted you enjoyed Restharrow Lodge so much and do hope you will return in future. Kind regards, Keri Property Owner

  Reviewed by Abi5.0★May 2024

• "The property was spacious, clean and well stocked with everything you could possibly need for break away plus more."

  There was a lovely welcoming hamper and the best part the amazing hot tub! Would highly recommend this lodge and will book again!

  Reviewed by Fiona5.0★May 2024

• "Restharrow lodge was an ideal base for exploring Bamburgh and surrounding area."

  The living area was comfortable and well stocked with everything needed for our stay. The bedrooms were quite small and there wasn't a great deal of storage. OK if you're only there for a few days but less so if you're there for a week. The hot tub was brilliant - the best we've used.

  Reviewed by Carol4.1★Jul 2023

• "Lovely property in a a very convenient peaceful location."

  We were very comfortable. Just a few v minor extras that would be welcome: oven gloves, rubber mat for shower (bit slippery), glass casserole with lid for microwave & how about an egg poacher?? Thoroughly enjoyed our week & would happily return.

  Reviewed by Alison5.0★Jun 2023

• "Beautiful lodge, superb location."

  So peaceful, especially at night when you’re in the hot tub

  Reviewed by Karl5.0★May 2023

• "Had a great stay in a lovely property which is in a lovely location."

  The property was really nice but we found it difficult to work out the heating and we still never managed to get the heated towel rails on. Also we were unable to get normal tv on any of the tvs which was a bit frustrating. Minor details but frustrating. Apart from that it was a great holiday and would rebook the lodge again.

  Reviewed by Geoffrey5.0★Apr 2023

• "Absolute quality"

  Reviewed by Nicholas5.0★Mar 2023

• "Well equipt, clean and comfortable accommodation in a great location."

  We had a great stay!

  Reviewed by Janice5.0★Nov 2022

• "We had a great stay at Restharrow."

  Great lodge and very well equipped. Very close to Bamburgh. Thank you!

  Reviewed by Joely5.0★Sep 2022

• "Really appreciated the 3 fans delivered on our day of arrival."

  Really helped The property was very clean and we had a fab time Hot tub was nice in the evening Thanks Kev

  Reviewed by Kevin5.0★Jul 2022

• "We loved the lodge."

  It was spacious and clean and comfortable. The hot tub was a beautiful place to relax.

  Reviewed by Nicola5.0★Jul 2022

• "We had a lovely break in Restharrow Lodge"

  Reviewed by Lorraine3.4★Jun 2022

• "We Loved our stay , We stayed for Christmas we bought our own small tree and some utensils for christmas but turned out it was not needed ."

  They had a tree and had everything in the kitchen and more for us . The hot tub was large and very relaxing and stayed hot Very peaceful and relaxing 2 miles walk to bamburgh castle , closet shops are 25 mins away but we only went out once for a good shop . Would I stay again YES if we was closer but was a 9 hour drive for us Thank you

  Reviewed by Charlotte5.0★Dec 2021

• "Cosy, quiet lodge."

  Perfect for our family of 5. Loved the area, 5 mins drive to the beach at Bamburgh. Luxury hottub in peaceful surroundings. The lodge had an excellent welcome pack, was very clean and had everything we needed. Would love to return!

  Reviewed by Rachel5.0★Dec 2021

• "The grocery welcome pack was a nice and ‘welcome’ surprise."

  Hot tub well heated and accessible. Property was clean and tidy inside. However the property in need of some TLC (we had a constant dripping tap in kitchen-not able to be repaired during our stay, despite reporting on arrival, however owner did explain reason for this). Outside of the property needs a bit of a spruce up (lots of cobwebs and general wear & tear, gutter constantly dripping over bifold doors & not able to open bifold doors as they were extremely stiff- we are use to opening them as have them at home!). Lots of dead insects/daddy long legs between shutters/windows in bedroom. Outdoor furniture cushions wet and not able to be used as cover used but not secured & no ability to store cushions inside. Extremely hot and provision of a fan/fans would have been extremely welcome in the heat as the lodge is like a greenhouse with lots of glass. Not able to access outside bins (shed locked with 2 padlocks and no keys provided). Not able to operate TVs in any bedroom & no instructions provided in information pack. Visitor information pack out of date… I.e. states property let by ‘crabtree&crabtree’ not ‘Sykes cottages’, recommends a restaurant in Bamburgh (Mizen Head Hotel) that has been shut down for well over 18 months! Hot tub operational info doesn’t relate to the hot tub in situ.

  Reviewed by Jane3.1★Sep 2021

• "A wonderful place to stay with a fabulous hot tub ."

  A real advantage ,A very helpful owner who answered all our queries & helped to solve any problem.Just a few things which we feel would be an improvement . The guidebook in the lodge is very out of date (it says no dogs allowed )also the hot tub instructions did not relate to the hot tub. We found it very difficult to access the TVs as there were no instructions to specify that they had to be used via WiFi .Also in the lounge the Sky tv would not work because the card had been placed in the machine upside down.In spite of this Restharrow Lodge is a lovely lodge & we all enjoyed an excellent holiday .

  Reviewed by Janet4.4★Aug 2021

• "A fantastic house in a perfect location."

  Beautiful beaches on the doorstep, a quaint little town, peaceful, quiet and beautiful.

  Reviewed by Paula5.0★Aug 2021

• "Hamper was a nice surprise"

  Reviewed by Tammy4.7★Jul 2021

• "Yes it was a lovely place - really relaxing and Bamburgh has a gorgeous beach"

  Reviewed by Jayne5.0★Apr 2021

• "Had a fantastic time at Restharrow Lodge, Bamburgh."

  Excellent facilities and lots of space with hot tub (only one on site). Perfect location and great view of quarry. Easy access to Bamburgh and to A1 to access local attractions. Highly recommend.

  Reviewed by Rhauri5.0★Jul 2020

• "Lovely property, well equipped and in a lovely location."

  Quiet and sheltered, with amazing night skies.

  Reviewed by Jane5.0★Mar 2020

• "The lodge was brilliantly equipped, comfortable and just as listed"

  Reviewed by Amanda5.0★Feb 2020

• "The lodge was absolutely amazing and the hosts had thought of everything."

  It was very comfortable and homely, but very modern and cozy. We were happy enough to stay in and cook one night rather than visit the local pubs. It was very nice of the hosts to leave basic food (milk, eggs and bread), the house was also full equipped with cleaning products. Our only issue was finding the place, as it was dark when we arrived. We ended up in a different field of lodges that we’re still being built. We also struggled to find our lodge due to there being no outdoor light, lit footpath or clearly lit lodge number. We were running around with torches to different lodges. I would also like to suggest additional lighting near the hot tub.

  Reviewed by Claudia5.0★Jan 2020

• "Wonderful place, our family especially loved the hot tub."

  Everything about the lodge was perfect and beautifully kept. Highly recommend.

  Reviewed by Russell5.0★Nov 2019

• "I just love the character of this cottage."

  This cottage got lovely fireplace and a hot tub which was amazing! I will go back next year!

  Reviewed by Ellen5.0★Nov 2019

• "Lovely cottage but on the downside there was foisty smell in both toilets, towel rail in on-suite was dirty and marked the towels."

  Owner has a camera bell set up but kept going off in the cottage when no one at the door. Bins at the rear of the property which is good but no footpath to get to them you have cross over on the wet grass. Short stroll into Bamburgh is not quite true as it is about 2 miles. Cottage lacks a floor mop and a sweeping brush to keep it clean. But we still had a good time and would go back earlier in the year as November was cold and wet.

  Reviewed by Derek4.4★Nov 2019

• "We have holidayed many times in this area and chose this accomodation for its location and luxury."

  The location did not disappoint - 20 min walk to Budle Bay and a good 45 mins walk into Bamburgh or a 5 min car journey. Views are spectalular from the top of the quarry & would thoroughly recommend. The accommodation, although at first glance looks impressive, upon closer inspection it is let down in several areas, which you would not expect at this end of the price range. On a positive note, the mattresses, pillows and duvets were gorgeously comfortable as were the sofas. The smart TV was great, which enabled us to use Netflix - a must for the kids! The hot tub was great (other than last morning) - more than big enough for a group of 8. Other than a pint of milk and 4 individual biscuits, there is no welcome pack. Although this is a "nice to have" this is something I have become used to in other holiday lets (all of which have been less expensive than this one). Some local produce, fruit, juice etc. would be a nice touch. This is something perhaps the owners could look into. Cleanliness is the main issue (also mentiontioned in earlier feedback posts). Cobwebs on windows & ceiling, crockery had to be washed before use, old pair of socks left in one of the top bunk beds under the mattress - not a nice find for the child in the lower bunk (!) In general the whole place needs a good clean. There is no mop or bucket which would be useful and the bedrooms would benefit from a dressing table. A shelf would also be useful in the bathrooms. The front door bell did ring several times for no reason which was a little frustrating. A wider range of cooking utensils is a must - one small frying pan for a group of 8 is not practical by any stretch of the imagination. Hot tub was "topped up" with cold water at 8am on the morning of departure, which made it impossible for anyone to have a "last dip" before the 10am detparture. We had a great holiday in one of our favourite areas despite the points raised above - the lodge is lovely, however couldn't help feeling disappointed.

  Reviewed by Caron3.4★Oct 2019

• "Loved the lodge and hot tub."

  Beautiful scenery easy to get about. Only thing missing was a mirror in the bedroom so I could dry my hair. Internet was abit hit and miss which affected the tv.

  Reviewed by Joanne5.0★Sep 2019

• "Beautiful accommodation in a lovely setting."

  Furnishings excellent quality. Overall very clean let down by sloppy missed areas. Dirty greasy grill pan in oven on our arrival.Moved bedside table by wall in en-suite room to find a dropped earring and found it filthy with dust and hairs, obviously never cleaned. Disappointed that the hot tub that was one of the reasons we booked this lodge only worked for 4 days of our week as a new part was needed and was only fixed on our last full day. Should have been informed of this. A shame about these as the lodge and setting were so perfect.

  Dear Sandra, Thank you very much for taking the time to leave feedback. We are delighted to hear that you found the lodge, the setting and the furnishings to be excellent. We are very sorry to hear about the areas that were missed by our cleaners. This has now been addressed with them and they have offered their apologies. With regards to the hot tub, it appears there may have been some miscommunication in your party. As soon as we were made aware that the hot tub screen had been damaged, a replacement was ordered and it was fitted within 48 hours of us being notified. The guest that we did speak to over the telephone was made well aware that the hot tub could still be used and it was only the spa jets that would not work, so unfortunately there was no need to avoid using the hot tub. We do hope you will return to Restharrow Lodge in future. Kind regards Property Owner

  Reviewed by Sandra3.4★Jul 2019

• "It was a beautiful home and very comfy set in a great location so close to Bambough castle."

  The hot tub was a brilliant added extra

  Reviewed by Mark5.0★May 2019

• "Great property exactly as listed."

  Loved the break. Only comment we would have is there wasn’t much clothing storage in the bedrooms - hanging space in particular. Minor point but apart from that it was perfect.

  Reviewed by Yvette5.0★May 2019

• "Well designed very modern lodge with great facilities from BBQ, TVs in all bedrooms, hot tub, washer/dryer."

  Beautiful location looking down a Bamburgh Castle footpath close by to walk into Bamburgh 1.5 miles and nearest beach around 20 minutes walk by road (no footpath) Dog friendly would be ideal if the decking was more enclosed as the wires around kept coming apart and our escape artist dogs had to be watched at all times. My minor criticisms would be the floor was a little dusty & the shower tray outside needs attention in the main bathroom, the frying pan is very worn & scratched & could not be used. Other than that we were very lucky with the weather which made for a perfect 5 day break thank you

  Reviewed by Jackie4.4★May 2019

• "Fabulous lodge."

  Extremely well designed, very spacious with luxury fittings. Particularly loved the woodburner and hot tub. There is endless hot water for pre and after hot tub showers. The lodge is about 2 miles from Bamburgh in a really quiet location. Would recommend early morning walks on the beach. The quarry immediately behind the lodge has been made a nature reserve and is excellent for bird watching whilst sitting in the hot tub. Would definitely recommend the lodge for anyone visiting the area.

  Reviewed by Sandra5.0★Mar 2019

• "A beautifully presented lodge with modern decor and a fantastic hot tub."

  The lodge was very clean, well stocked with kitchen utensils and lots modern extras like sky in every room and surround sound. The owners had left bread, eggs and milk which was a nice touch. Beds were very comfortable and location is lovely. A brilliant property in a quiet and peaceful location!

  Reviewed by Michelle5.0★Feb 2019

• "Absolutely loved this place."

  ..and Northumberland is beautiful. The house was very clean, very comfortable...and had added extras that went down a treat. The highlight I think, for us, was def the hot tub...how perfect to see in the new year gazing at the stars while the water bubbles away...?? We would LOVE to return here sometime if we will ever be able to book in because I think, once word gets around about these lodges, they'll be booked up for years!!!

  Reviewed by Beverley5.0★Dec 2018

• There are no reviews featuring this term Show all reviews