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"Thank you for sharing your beautiful home with us, we thoroughly enjoyed our stay and time in Northumberland, it was made even more special with a spectacular display of the Northern Lights!"
Dear Jodie, thanks so much for sharing your feedback. We are so pleased you had a great time and even better you got to see the fabulous Northern Lights when you stayed, we are so lucky with the dark skies near the cottage. We hope to welcome you back in the future. Kind regards Claire (Owner)
Property Owner
Reviewed by Jodie5.0★Oct 2024
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"Had wonderful comfy beds to see the night sky in all its glory was wonderful."
Great location
Only one down side would put new shower screens in that are fixed as the water came through the bottom of the expandable screen.
Dear Jonathan, thanks for taking the time to provide feedback. We are very pleased to hear you got to make the most of the dark sky near the cottage and found the beds comfy. We will have a look at the shower screens when we are up this weekend. The screen in the non jack and jill bathroom should be fixed and the other one has a little 'arm' that comes down to keep the expandable screen in place and to prevent water escaping. Thanks for flagging to us. Kind regards Claire (Owner)
Property Owner
Reviewed by Jonathan3.8★Oct 2024
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"Fabulous place to stay, peaceful and idyllic with everything you could need for a perfect stay, not far from everywhere you want to visit."
Swings for kids plus wildlife from the back garden was amazing, will definitely go back as especially good if you have dogs, lots to keep them occupied plus cottage is beautiful. Had an issue with water but owners got in touch and it was a Northumbrian water issue and nothing to do with the cottage itself, all sorted quickly and efficiently, just wished we could have stayed longer
Dear Michelle, thank you so much for taking the time to provide feedback. We are so pleased you had a fabulous stay and look forward to welcoming you back!
Property Owner
Reviewed by Michelle5.0★Sep 2024
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"We did find it difficult to recycle food waste and as we are keen cooks we did ..."
We did find it difficult to recycle food waste and as we are keen cooks we did have quite a bit that had to go into the general bin as we were not sure what else to do with it
Dear Lynda, thank you for taking the time to provide feedback. Sadly at the moment Northumberland County Council do not collect food waste separately like many other councils in the UK. As soon as this changes we will provide a way for our guests to recycle food waste. Kind regards Claire (Owner).
Property Owner
Reviewed by L Ynda5.0★Sep 2024
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"The cottage was a home from home in a rural and peaceful setting providing everything you could possibly want, in an area with numerous outstanding beaches and places of interest."
It is a cottage I would have no hesitation in booking again.
The only word of caution I would make sure description of cottage mentioned Eucalyptus tree in front garden. I know that it is only toxic to dogs if eaten, but owners would be aware to keep any eye on their dog to ensure that they were ok.
Dear Peter, thanks for taking the time to provide feedback. We are delighted to hear that you found Garden Cottage to be a home from home and would happily return. We will definitely add a point on the Cottage instructions about checking for Eucalyptus bark/branches on the lawn when using the back garden with dogs. Claire (Owner).
Property Owner
Reviewed by Peter5.0★Sep 2024
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"Excellent property in great area."
Easy access for beach and nearby amenities. We had a great time!
Dear Daniel, thanks for your feedback. We are delighted to hear that you had a great time! Kind regards Claire (Owner)
Property Owner
Reviewed by Daniel5.0★Aug 2024
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"We had a great 3 night stay-the cottage was cosy and clean."
The garden front and back was great! The bed linen was good quality and instructions were clear.we would love to come back.the only thing I could t find was an iron but didn’t really matter!
Dear Zahra, thanks so much for your feedback. We are delighted to hear that you had a great time at Garden Cottage and look forward to welcoming you back. I will add details about the iron and board to our instructions (they are in the outhouse).
Property Owner
Reviewed by Zahra5.0★Jul 2024
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"We had a lovely short stay at garden cottage."
The cottage is cosy with everything you could possibly want for a relaxing visit. The location is quiet & peaceful yet only a short drive from the beaches, town’s & villages. When we next visit Northumberland we will choose this cottage as our base again.
Dear Mark, thank you for taking the time to provide us with some feedback. We are so pleased you enjoyed your stay at Garden Cottage and look forward to welcoming you back, when you next visit Northumberland. Claire (Owner).
Property Owner
Reviewed by Mark5.0★Jun 2024
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"Beautiful cottage, loved the retro feel and well equipped with toys for the children."
The children loved playing in garden on swings. Playhouse is lovely too. Handy outhouse packed with extra summer items and even bikes. Cottage cosy, loved playing the oldies on vinyl. Bed linen and towels lovely and clean. Only disappointment was the oven, fridge, freezer and dishwasher were dirty, we needed to clean them before use. The oven in particular was full of old food remnants and thick grease on trays. It didn't spoil our break and will definitely return.
Dear Carol, thank you so much for your feedback. We apologise for the level of cleanliness you found in the kitchen and would like to let you and other future guests know we have just worked with Sykes to change our cleaners and that the property will now be checked by the agency (NCCC) after every clean prior to guests arrival. We are so pleased you enjoyed everything else about your stay and look forward to welcoming you back. Claire (Owner)
Property Owner
Reviewed by Carol3.8★Apr 2024
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"Lovely location."
The cottage was very well equipped. Thought has gone into every detail. Really enjoyed our stay.
Dear Christine, thanks for taking the time to provide feedback. We are so pleased you enjoyed your stay with us and found the cottage to be well equipped.
Property Owner
Reviewed by Christine4.4★Mar 2024
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"Was a little disappointed to have to clean the fridge and oven trays - although this may have been due to the boiler not working when we arrived and no hot water avail when cleaning team were in."
(Boiler issued resolved v speedily). A few things in the Jack & Jill bathroom need attention - shower screen doesn't fit so floor floods, fan didn't appear to work and light fitting hanging off.
Overall the cottage is nice and comfy, and it was a joy to watch the lamb count rise each day in the field opposite. Its a good base for getting out and about and has some fab dog walking beaches nearby.
Dear Viv, thanks for taking the time to provide feedback. I apologise that the fridge and cooker were not up to scratch. I will follow that up with NCCC today as they provide the cleaning service for the cottage. In terms of the bathroom - the shower screen is in 2 parts (we had also not seen this before when we bought the cottage!) and there is a little bar you have to pull down to seal the screen. We will add a little sign next to bath to help people use this as intended. The extractor switch is in the bunk bedroom and may have been accidently knocked off by the cleaners when dusting. I think it sounds like one of the spot light frames also needs pushing back in. It is such I perfect location for Spring with all the sheep in the surrounding fields isn't it - we are up for Easter and looking forward to it!
Property Owner
Reviewed by Viv4.4★Mar 2024
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"Garden cottage was a very well presented property equipped to a very high standard ."
One of the cleanest holiday lets we have ever used, great location to explore Northumberland will definitely be looking to book again.
Dear Roger, thank you so much for taking the time to provide feedback. We are so pleased you enjoyed your stay. We try hard to make sure the cottage is well equipped, so our guests have a comfortable holiday therefore its great to hear you had everything you needed. We look forward to having you back to stay. Kind regards Claire
Property Owner
Reviewed by Roger5.0★Feb 2024
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"Excellent, perfectly positioned cottage in a quiet private community location, yet within under 10 mins drive to wonderful Beadnell beach."
Within driving distance of 30 mins to main local attractions, great Coop at Seahouses. The 3 bedroom cottage was very well equipped with all info on hand for kitchen white goods and heating. Gardens are beautifully kept with great views. Very, very comfortable and would stay again.
Dear Elaine, thank you for taking the time to provide feedback. We are so pleased you found the cottage well equipped and comfortable and would be happy to stay again. We try to create a home from home for our guests and so this feedback this is great to hear. Kind regards Claire
Property Owner
Reviewed by Elaine5.0★Sep 2023
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"The location is lovely."
The cottage was disappointing as it needs a really good clean and some maintenance. The tap in the bathroom by the door needs mending and several of the interior doors are very difficult to shut or open. The en suite needs some love, its mouldy and shabby. There was dust and cobwebs and just general grubbiness which is such a shame as it is a lovely cottage and I'm sure the owner is paying someone to clean. I had to remove dust and cobwebs in the bedroom and clean the back of the loos and the back of the doors before we could hang things on them. The towel rail only worked with the heating, the electric element didn't work which was a shame because in warm weather you dont need the heating on, also there is no towel rail in the front bathroom. The listing needs to identify that there is a coffee maker and hairdryer as we packed these bulky items but arrived to find them in the cottage. Also to advise that there are more comfortable garden chairs, windbreaks for the beach and even bikes in the laundry shed. The garden is lovely but I think the listing should highlight that the walls/fences are quite low to alert dog owners. The cottage is very well equipped. One thing I would suggest is summer weight duvets would be nice. One mattress is quite firm the other rather soft and uncomfy so a topper would improve both. The dining chairs are not comfortable which would be an issue if there were 4 large-ish adults as there wouldn't be enough seating to watch tv comfortably for example. The cottage is in a superb position close to many lovely places and whilst I would return to this area I would choose a different cottage I am afraid, possibly even the adjoining cottage. This is a shame particularly as other recent guests mentioned the mattress and the cleanliness I had hoped the owner might have improved things.
Dear Stephen, thank you for taking the time to provide such detailed feedback. I have responded to each of your points below. 1) Cleaning - the cottage has just received a deep clean and we have agreed with our agent that after every changeover clean one of their management team will perform a quality control inspection to ensure this meets the standard we require for our guests. We reacted to the cleaning feedback from our guests as soon as we could and apologise sincerely that the cottage was not up to standard for your visit. 2) Listing details - we will liaise with the agent to update the listing details on the website ASAP on the points you raised e.g. coffee maker, items in the outhouse etc. 3) Duvets - we will provide summer duvets in the cupboards going forwards for our guests so they have the choice. Kind regards, Claire (Owner)
Property Owner
Reviewed by Stephen2.2★Sep 2023
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"Upon our arrival at around 15."
03pm the man who was cleaning the property was just coming out and he asked if we were going in and left the key in the door for us and said he hoped we enjoyed our stay. When we got into the property, I wish I had known that there wouldn't be any toilet roll as I would have taken some with me...I had to go and buy some.
The facilities were amazing it had so much stuff , from absolutely everything you could need in the kitchen to binoculars on the living room window.
The bed's were comfortable as was the sofa.
I was a little concerned about the low fence height in the gardens but I had seen this from the photo's of the property....I just made sure our dog's were not left unattended in the garden, as there were sheep one side and cow's the other side.
Just a little bit of feedback for the owners...there was quite a lot of dust in the 2 double bedrooms and on window sills, skirting boards and low ledges in the bathroom off of the kitchen and some cobwebs....the owners are probably paying a cleaning company quite a bit to do this properly....but saying this I would still go back to garden cottage it is beautiful....the children's bedroom is fantastically equipped, there is even toy's in the living room and garden.
The whole area is amazing....I had only booked the property a week before we arrived as we needed to get away after our son's funeral.
I was going to leave a note in the guest book but forgot to do it ....thank you it was a break that we really enjoyed and needed.
Dear Avril, thank you so much for taking the time to provide such detailed feedback and for also flagging to us about the gaps in cleaning - we will pick this up with NCC ASAP given we are paying for this service to ensure our guests have the best stay possible Kind regards Claire
Property Owner
Reviewed by Averil4.7★Aug 2023
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"Lovely well maintained cottage and gardens."
Everything we could possibly need supplied. Only drawback was bed off left of living room could do with a new mattress or topper.
Dear Shirley, thanks for taking the time to provide feedback. We are so pleased you had everything you needed to have a lovely stay. We are heading to the cottage ourselves for a week next week so will make sure we test out that bed. The mattress is nearly new but a topper is a great idea! Thanks again.
Property Owner
Reviewed by Shirley4.7★Jun 2023
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"The cottage was fantastic, high standard of cleanliness and everything was provided that you could possibly want."
We will be definitely arranging another stop there
Dear Simon, thank you for taking the time to provide feedback. We are so pleased you had a fantastic time and look forward to having you back! Claire
Property Owner
Reviewed by Simon5.0★Jun 2023
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"We had a really lovely stay."
The cottage was very well appointed and thoughtfully and tastefully decorated. The secure garden was a great plus for our dog and for enjoying cups of tea in the sunshine. Thank you.
Dear Susannah, thank you so much for taking the time to provide feedback. We are so pleased you had a lovely stay and the cottage worked well for you. Claire
Property Owner
Reviewed by Susannah5.0★May 2023
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