The Book House

34 Customer Reviews

• "Perfect location, we found the downstairs area a little cluttered and tired looking, the upstairs and garden absolutely amazing although the bathroom was like a sauna."

  The tv has a delay with the remote so not easy to watch The Wi-Fi doesn't work upstairs which is a little frustrating as you cannot use your mobile devices because the signal is poor in the area overall a very nice place and we will definitely return

  We are freshening up the ground floor area with a redecoration. We have also installed a BT wifi booster so the upstairs rooms in the cottage also have mobile phone coverage. Property Owner

  Reviewed by Russell4.1★Oct 2024

• "Lovely comfortable cottage ideal location ."

  .... beautiful garden Kitchen had everything you could need We will certainly book again next time we head up that direction

  Reviewed by Beverley5.0★Sep 2024

• "The Book House was a beautiful place to stay."

  A wonderful clean stylish and comfortable home with plenty of space for two adults, two teens and a Labrador. The size and tidiness of the garden was particularly impressive and we loved being able to use the back gate to access the river. All necessary equipment was included and we found the availability of the laundry and heated airer particularly helpful. Our only challenge was with recycling. We ended up taking some to M&S Foodhall in Alnwick and taking the rest home. Could perhaps a mixed recycling bin and disposal system be resolved? Thank you though for a lovely stay. We hope to return in the future, we loved discovering Warwick.

  Reviewed by Alison5.0★Aug 2024

• "We have very mixed feelings about our recent stay at The Book House."

  The property has some very lovely qualities, some of the decor - in terms of the nod to its past, - was lovely, some great specific old pieces throughout the house. The beds were very comfortable and the back bedroom was light and airy. The garden is an absolute delight and clearly very well kept, which was lovely. Its position in the village is delightful and we never struggled to get a parking spot. The staff at Masons Arms, down the road, were lovely and extremely welcoming and could not do enough for its customers, less so the Hemitage, also in the village, which i would not recommend. However, what let Book House down was the very poor state of cleanliness. I took photos of the worst as we basically had to spring clean areas before we could relax, huge clumps of dog hair on the floor and in corners, mould on the windows and filthy skirting boards and unpleasant smelling front room, for this reason we would not stay again and the standard was simply unacceptable. I left message on the number provided straight away but no one gave us the courtesy of a response so this made the situation worse. The cottage is old and dark at the front, but i knew at the time of booking, however the front room smelt badly of dog and not clean, it had a worn appearance - i live and travel with dog and there is alot you can do to mitigate smells in a home. More comfortabie areas could be made in the living/dining kitchen and a second larger tv would be expected at this price point. Overall the cleaning team needs changing, to someone who can do their job. Make a point of responding to clients communication and make the improvements that i (and previous clients) have pointed out. Well done to the gardener though, a super job.

  We are very sorry to hear about the cleanliness of Book House on your recent stay. We have been in contact with the agents who handle our cleaning to look to ensure the cleaning is up to our standards and to look for an explanation as to what happened on this occasion and why you were not responded to when you called. I will certainly pass on your positive comments to our gardener who, as you say, does a wonderful job. Property Owner

  Reviewed by Kate2.2★Aug 2024

• "We really appreciated the large open plan area at the rear of the house and the beautiful long garden with good seating areas."

  Comfortable bed and well designed bathrooms.

  Reviewed by Lynette4.7★Aug 2024

• "This is a gorgeous little cottage."

  My second time visiting. Its a tardis, small frontage but plenty of room inside and a beautiful garden. The village has lots of lovely walks, pubs and good places to eat. We'll be back!

  Reviewed by Sarah4.4★Jun 2024

• "Perfect central location with easy parking outside."

  House was clean and tidy and the garden was gorgeous for both us and our dog. Slept really well in the quiet bedroom and found the bed really comfortable although did not find the 'secret' wardrobe until half way through holiday! Would love to return.

  We are really pleased you had such a lovely holiday in Book House and that the recent improvements have contributed to making your stay so comfortable Property Owner

  Reviewed by Susan5.0★Jun 2024

• "Lovely cottage and probably the best garden we have ever had in a holiday let, well thought out and well tended, total sun trap and not over looked."

  No complaints with the cottage just some suggestions Possibly a WiFi booster would be a good idea as no internet in the back of the property or upstairs in the main bedroom Extra comfy sitting in the back room for lounging in the sunshine Black out blinds in the main bedroom as early sun very bright through cream curtains Overall though we loved it, very impressed with Warkworth and will be back!

  Reviewed by Emma4.7★May 2024

• "I felt the bed was really uncomfortable which caused me to cut short my trip."

  The stoves were hard to get working and I was disappointed with the whole layout. No TV is the main bedroom is something you expect nowadays and I felt the layout of whole house was wrong. There is a small TV in the small dark front room but nothing in the open airy diner / relaxation area. I would have much preferred to relax in this room on a night and not the dark (and quite chilly) front room. There were no toiletries provided which, again, is an expectation nowadays. Overall I was disappointed.

  Thank you for taking the time to leave us your feedback. We are really sorry to hear that the bed was uncomfortable for you and we have since changed this. We haven’t had any feedback before regarding the hob however we have updated the instructions for its use. As we are self-catering we do provide a welcome pack for the kitchen and a small refreshment pack Property Owner

  Reviewed by John2.5★Mar 2024

• "Loved this property so much - I almost don't want to say in case it books up before I return!"

  Lovely place, everything you need. The village is beautiful, walking along beaches stunning. I'll definitely recommend and return

  Thank you so much for your review – we are so happy to hear you loved your stay here. We look forward to welcoming you back! Property Owner

  Reviewed by Sarah5.0★Feb 2024

• "The Book House is a lovely property and we have stayed twice now."

  But for the moment, I think it’ll be our last. For a premium priced property I have to say that the standard of comfort is below what we would expect. The Main Bedroom is below the standard we would expect. The mattress isn’t comfortable and for an upmarket property I’d expect a premium style of mattress (Emma or Simba for example). We didn’t have one good nights sleep during our week. And we paid a considerable premium for location and standard, the latter starting to fade in my opinion. Also, front room is in need of an update. The sofa opposite the front window isn’t comfortable at all. It needs to be replaced with something that is comfortable to sit or lay on. So, comfort zero. Everything else was as expected.

  Thank you for your review and thank you for being a returning guest. We have just replaced the mattress in the main bedroom and we have really appreciated your feedback on that. We have also made improvements to the front room to make lighter and more comfortable. Property Owner

  Reviewed by Marc2.8★Dec 2023

• "Front of cottage looking 'tired', front room is dark and uninviting, but rest of cottage is of a very high quality, the garden is delightful, I would stay here again."

  Lock to front door is worn and difficult to use.

  We are delighted to hear you would stay again and also that you enjoyed the garden. We have amended the lock at the front so hopefully that won’t pose an issue for anyone and we have lightened the colour in the front room, adjusted the lightening and trimmed the clematis above the window to maximise the natural light. We would love to welcome you again at The Book House. Property Owner

  Reviewed by Alan4.7★Nov 2023

• "This is a lovely cottage with a fantastic garden in a really convenient location."

  It is spacious and comfortable. However, as mentioned in other reviews, the bedroom wardrobe smells so musty that it makes it unusable. Some handsoap wouldn't have gone amiss in the bathrooms. All in all though, we thoroughly enjoyed it.

  Reviewed by Matt3.4★Sep 2023

• "What a lovely charming house this is."

  Bed so comfy, kitchen is well supplied and we didn't need anything. We loved the area too, great parking as we parked right outside front every day. I will certainly stay here again in the not to distant future. From the flagged floors to the beautiful garden. We loved it.

  Reviewed by Sharon5.0★Aug 2023

• "We have had a wonderful week at this lovely property."

  It was clean and well equipped and we absolutely loved the delightful garden. Warkworth is a charming village. Both the owner and Northumbria cottages, worked really hard to make sure our holiday was thoroughly enjoyable, which it was.

  Reviewed by Claire4.4★Aug 2023

• "Book House is set in a beautiful location and has a lovely garden."

  However, the property needs to be updated in several areas: damp smell in bedroom, cupboards not emptied, broken lamp, not able to easily access the freezer, Netflix not available. Please be aware you must take your own rubbish out daily to the public bin on the High St: this is not stated within the property listing. Issues reported to Sykes.

  Thank you for taking the time to feedback. We are really glad to see you enjoyed the house and garden – it’s a great time of year to appreciate the outdoor space and those views of the castle! Based on your feedback we have removed some items so there’s more space and we have removed the broken lamp. We do experience a bit more damage during peak season and we remove items quickly if there has been a breakage. With it being an old property in a small town we do need to ask people to remove their rubbish and place in the bins close to the property. We are looking at alternative options on this to make it easier for guests. Property Owner

  Reviewed by George1.9★Jul 2023

• "Shower heads in en suite and bathroom were MOULDY and hence unhealthy."

  Even after cleaning there remained a residue. Damp/musty smell upstairs, especially in double room wardrobe. Clean clothes stored in wardrobe acquired the smell and had to be rewashed when we came home. Items in first aid kit: up to 14 YEARS past expiry date. Much crockery/glassware chipped/cracked. Some cooking utensils very badly worn (non-stick surfaces so badly chipped and worn they were unusable). Derisory amount of cleaning materials provided (e.g. thimbleful of washing up liquid, three dish washer tablets). Minimal amount of toilet roll provided. No change of towels/bed linen offered for a 2-week stay. In this day and age it is unbelievable that there is no provision for recycling glassware, paper etc. in the cottage. Regarding refuse there was a hand-written note to take rubbish out daily and deposit in public bins, No mention of what should be done when said bins were overflowing. The property and contents need a thorough overhaul, proper maintenance, and proper management. Given the cost, this was very poor value for money. The “Customer Reviews Policy” states “If you have negative feedback about a property that you’d like Sykes to publish when you return home, please raise it with the Owner or the Owner’s representative when you are there and try to resolve it, rather than the feedback be the first time an Owner hears about it.” Given that this information was on a link from an email we received AFTER RETURNING HOME it is difficult to see how we can comply with this requirement. This review is given in good faith and photographic evidence can be provided for some of the above comments.

  Thank you for your feedback. We are really sorry to see that you experienced some issues whilst at the Book House. On your booking details there is information regarding how to get in touch should you experience any issues – as we endeavour to resolve any concerns quickly. The property is a unique place to stay in an old town and as such there is a requirement for us to do something creative when it comes to the bins – hence the request in asking guests to place these outside as that is the only way the council will come to collect. On inspection we didn’t find any evidence of broken crockery, however we have replaced the cooking utensils. Regarding the shower this is hard water residue however we are looking at getting this replaced. It is a self-catering property, therefore you do receive a pack to get you started for your stay which includes toilet rolls, washing up liquid and a few dishwasher tablets. Someone from the customer services team at NCCC is going to get in touch to establish what more we can do at the property. Property Owner

  Reviewed by Diane2.5★Jul 2023

• "Lovely place to stay, the house is charming and definitely quirky, but comfortable, and the garden is just heavenly to sit out in when the weather is good."

  It’s proved a good base to stay to see the coastline and also with the beach in easy walking distance .

  Reviewed by Katherine3.8★Jun 2023

• "Just returned from this lovely property."

  Somebody in a previous review described the house as a tardis totally agree. We really enjoyed the garden and the rear access to the river. Yes there were a few niggles, lampshades that were unstable, bulbs out and a central heating system that had a mind of its own, non of this took away what was a great week away. Have even looked at re- booking 10th May 2024 but can’t see how you can justify nearly 25% increase in price.

  Reviewed by Robert4.1★May 2023

• "We had a nice stay, and first impressions were positive."

  Garden is very nice. However, property decor looks tired in quite a few rooms , and several lights were either dangerously unstable or not working - not good. We would not book this particular property again in current condition.

  Reviewed by Keith3.1★May 2023

• "We have stayed in Warkworth several times and The Book House has by far been our favourite cottage."

  The Book House is very Tardis like: from its cute exterior you would never imagine how HUGE the back garden is… which our Border Terrier appreciated. The weather was so lovely, we also made good use of the garden and enjoyed many evenings there with a glass of wine after busy days exploring the lovely coast. The cottage has everything you might need, it’s incredibly comfortable and thoughtfully laid out. Its close proximity to beaches and places of interest make it a perfect location for exploring the Northumberland Coast. We did not want to leave and would recommend The Book House to anyone thinking of visiting the area.

  Reviewed by Clancy5.0★Apr 2023

• "Tremendous property and beautiful garden ."

  The location was truly wonderful too. Had the most amazing break at The Book House

  Reviewed by Jacqueline5.0★Apr 2023

• "The property is lovely Beautiful garden Lovely inside, comfy beds Good facilities Unfortunately not clean when arrived no beds made and rubbish and dirty bedding towels left."

  However when reported to Sykes promptly sent a cleaner around and sorted Cleaning Staff were fab

  Reviewed by Gail3.8★Mar 2023

• "Pros - Great location, comfy sofa, well equipped kitchen, great bathrooms, lovely chaise lounge, quirky, fantastic garden and furniture Cons - Dusty especially upstairs bedrooms, Very soiled duvet cover left in guest wadrobe, large bundle of unopened Final Reminders and letters left in main bedroom wadrobe and downstairs utility cuboard, half empty bottles of red and white wine in utility cuboard, half empty bottles of perfumes and echinicea vitamins in bathroom cabinet, no handsoap in any bathroom which is awful, 1 loo roll in each bathroom to last a week really tight!"

  , so odd was the large framed family photographs on bedroom walls facing bed, broken lamp base in guest room, scattered tatty old bits of written instructions left around kitchen, house freezing on arrival as all radiators on low, synthetic sheepskin throw on sofa led to hairs all over our clothes and sofa, laundry room upstairs an absolute mess with paint tins and soiled laundry bag on floor, pillows desperately need replacing ( filling is so poor that even 2 were no support), no mattress protector on bed, invisible wadrobe! in bedroom which I discovered on 5th day when I lent on wall!! And you have to empty your rubbish daily into local bin outside house I have photos of most of this if Sykes or owner would like to check The only review I have made in years as I felt it had to be done with so many things I wasnt happy with. No, I didnt raise a complaint at time as these things came to light during the stay. This place needs a rating inspection. The fact that bills are all left in a wadrobe, soiled linen in wadrobe and with personal items all over place made it feel I was in someone's personal living space. If all of the above was sorted I would return but not in current state.

  Many thanks for your note and really pleased you liked the cottage. You raised some good feedback which we will action for future bookings. Kind regards Piers Property Owner

  Reviewed by Diane2.5★Feb 2023

• "Beautifully furnished, comfortable beds and wonderful garden - loved sitting out in the evening with the garden lights on and a glass of wine."

  Sep 2021

• "Lovely cottage fully equipped and extremely well presented in an excellent location."

  Aug 2021

• "Cottage was charmingly appointed, cosy but plenty of space for everyone."

  Beds comfy, bathrooms spacious, all rooms well furnished to a high standard. Cottage had everything to cater for all needs, with good instructions provided to operate all equipment easily. Garden was beautiful , and if you couldn’t park outside the front, there was usually places to park around the back. There was. nothing not to like and we had a most enjoyable stay in a truly lovely cottage. Warkworth was central to all areas, another plus.

  Sep 2020

• "Beautiful cottage, well equipped."

  Lovely garden and very well presented. Would love to return.

  Aug 2019

• "Beautiful cottage in first class location."

  Wonderful well kept relaxing garden. Cannot wait to return.

  Aug 2018

• "A well equipped cottage situated on the heart of Warkworth."

  Lovely enclosed garden, perfect for our little dog. Close to all amenities, river walks and the beach.

  Aug 2018

• "Lovely property with super interior design."

  Everything you need for a luxury break. Garden well designed and lots of space to relax. Perfect for couples and dogs are welcome.

  Sep 2017

• "Marvellous property with beautiful garden."

  Jun 2017

• "A great property, well positioned in close proximity to the village shops and attractions."

  Nice garden backing onto the riverside path. Well furnished with artistic flair. Steps up to decking/garden have handrail but are a little steep and unsuitable for people with mobility difficulties.

  Jun 2017

• "Beautiful and comfortable property, very well equipped and in a great location in a lovely village."

  We had a very relaxing break and also chilled in the lovely garden.

  Jun 2017

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