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"Hello. The location of the property is fantastic."
The property itself (building layout and design) is ideal, lots of space for us all in nice big rooms. Plenty of hot water and no issues with heating. Garden fantastic.
The property was not clean. I cleaned the toilets myself and they hadn’t been cleaned since the previous guests. The carpet upstairs hadn’t been hoovered. The living room rug was covered in dog hair that wasn’t from our dog. A lot of dog hair downstairs, all over the floors, under sofas, dining table etc. Dirty windows inside and outside. Our 8 month old baby dropped some yoghurt on the kitchen floor, I cleaned it up with a baby wipe and the wipe was filthy, so the hard floors had definitely not been cleaned for a long time. Dirty bins, mouldy chopping boards and wooden spoons in the kitchen. Previous guests rubbish under sofas and down the side of the single bed. It really let our holiday down and we won’t return because of the cleanliness.
I have spoken to Sykes about your issues. Sadly you did not contact them regarding the cleaning during your stay. I try to ensure the cottage is kept to a high standard and would request that guests contact either myself or Sykes should they have any issues during their stay. Sykes provide an emergency number for guests during their stay. They will do their best to deal with any issues guests have.
I am really sorry about this - I don’t understand what has happened here. The cottage is fully managed by Sykes. I will speak to them and get someone to respond you as quickly as possible! Can I ask if you raised this with them on arrival as I’m sure they would have sent a team out that day?
Property Owner
Reviewed by Heather1.9★Oct 2024
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"Excellent property which we very much enjoyed"
Reviewed by Mark5.0★Oct 2024
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"Sheets needed changing on one bed."
Dog hair bundles on the carpet.
Slip mat needed in the bath.
Once we contacted Sykes these matters were immediately sorted.
However I would suggest a strong 'pet's Hoover be used.
In spite of these issues everything else excellent...position, size, views, facilities. We had a wonderful week in beautiful Northumberland
Thank you for bring these matters to my attention. I will discuss this with Sykes. These matters are absolutely not acceptable!
Property Owner
Reviewed by Penny3.1★Sep 2024
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"Absolutely wonderful holiday home, we thoroughly enjoyed our stay and will be returning!"
Reviewed by Erica5.0★Aug 2024
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"The washing machine and dish washer where absolutely filthy."
The dog hair in the washing machine was really bad, I had put the washer on a rinse and then wiped the seal, drum and glass to remove a lot of dog hair, I ended up doing 2 further washes with wiping inbetween the seal, glass and drum until it was clean and ready to use. .
The dish washer smelt absolutely awful, I had the clean the filter which was absolutely rammed with food and had the really soak and clean the filter with the sink brush and do a full hot wash with the dish washer empty to get it usable again.
The dishwasher could do with topping up with salt and rinse aid as we didn't bring any and would help keep it smelling.nicer.
We didn't bring our dog in the end but would of liked use of a vacuum to keep the rug clean and clean up the previous dogs hair.
The cottage is beautiful and in an ideal location and facilities in the cottage were great. Ample of games and garden furniture cushions and etc.. outside a tap bonus
We will defo come back in the future.
Hi I’m glad you think the cottage was somewhere you would return to, I try to keep it as nice as possible replacing items and dealing with problems when I am made aware of them. However, I’m really sorry you had problems with the cottage as far as the dishwasher, washing machine and hoover were concerned. This is a managed property and I will ensure your complaint is brought to the attention of the housekeeping team. In respect of the washing machine all I can do is ask people not to wash dog items, however, not everyone treats the facilities we offer as they would their own and this does raise some problems. I am truly sorry that these issues fell way below what you would have expected. I wonder if you had contacted Sykes Cottages to ask them to address these matters while you were at the cottage as I am sure they would have sent someone out to do so.
Property Owner
Reviewed by Rebecca4.4★Jul 2024
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"A great location for a quiet and peaceful holiday."
The property had everything we needed for our week’s holiday. The location, less than 3 miles from Warkworth provided us with good access to local roads taking us to the ever popular sights on the Northumberland Coast
Reviewed by Ray5.0★Jun 2024
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"It was a third visit to the Mustard Pot , lovely again."
Only one disappointing thing was last year in the lounge the left hand curtain had come off the track so they didn’t shut properly and they haven’t been fixed so were the same again. Otherwise everything perfect.
Reviewed by Mark4.7★Jun 2024
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"The property was perfect for a multi generational holiday including a toddler and three dogs."
We could even bake a cake to celebrate my 61st birthday. We took our own Amazon Firestick so could watch what we wanted on the TV. Plenty of games in the property to also occupy us when the weather wasn't so good. The big fridge and freezer were a big bonus especially after our Tesco’s delivery. The chairs and view from the master bedroom were amazing after an active day. The location was great with plenty to see and do. We will be back.
Reviewed by Suzy4.7★May 2024
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"The cottage was amazing."
And well equipped and uninterrupted views across the counrtyside it was the perfect location to travel out to visit the wonderful sounding coastline. The only things that we found uncomfortable were the pillows and the mattresses, which were very hard. But this would not put me off booking to stay at the Mustard Pot again.
Reviewed by Susan4.7★Apr 2024
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"Lovely property."
Great location. Very comfortable and spacious. We would definitely recommend
Reviewed by Heidi4.7★Mar 2024
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"Really nicely appointed house, perfect for our needs as a family with babies and dogs."
Great kitchen, lovely secure garden and plenty of parking. Our stay would have been better had there been more day-to-day essentials in the house - no salt in the salt grinder, no olive oil, no spices or cooking basics, no pods for the coffee machine..I had to ‘find’ washing up liquid in the cleaner’s cupboard as we were provided a teaspoons-worth as part of our pack (for three days??). Also, I know the listing stated there would be no wood for the log burner but having stayed in many cottages in other places I do think a welcome pack of logs would be more friendly.
Reviewed by Vicki4.7★Mar 2024
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"We chose the Mustard Pot for a break with 4adults and 3 dogs and it was perfect."
The garden was ideal for the dogs to run around in and the house is a real home from home. The location was great with short drives to lots of locations for long beach walks and pub lunches. Highly recommend this cottage.
Reviewed by Sareth5.0★Mar 2024
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"We had a great time at The Mustard Pot."
The cottage was really well appointed and decorated. The kitchen was really well equipped, the living dining area was set out well, and the log burner was lovely in the evenings and a great focal point. The huge garden was perfect for Nigel, Norman and Trevor our 3 miniature schnauzers to run about in. Such a peaceful setting as well. We would definitely return.
Reviewed by Richard5.0★Feb 2024
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"Lovely cottage, the back garden is wonderful for the dogs."
Well furnished and supplied - one of the best places we have stayed in. Great for costal walks. Would very much recommend.
Reviewed by Del5.0★Sep 2023
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"Excellent cottage in quiet, relaxing location."
Cottage is exactly as shown in photos. Finished to a high standard, spacious and very well equipped. Huge garden with beautiful views. Perfect for visiting lovely towns of Warkworth and Amble with several beautiful beaches nearby. Would fully recommend. Only slight disappoint was total lack of TV signal. Whilst watching TV was not a high priority, it is nice to know it works when you would like it to.
Reviewed by Victoria4.7★Aug 2023
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"Poor TV reception
Lack of privacy
Would like to give you 4."
5 stars
We had a lovely stay
Reviewed by Amanda5.0★Jul 2023
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"Absolutely wonderful cottage, could not recommend highly enough."
We did not want to leave and neither did our dogs who couldn’t believe the size of the garden. Stunning views of surrounding countryside.
Well equipped kitchen. Good size bedrooms, with comfortable beds.
Can not wait to return.
Reviewed by Alan5.0★Jun 2023
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"The house was brilliant and well equipped, however only thing that let it down was the poor television signals and terrible Wi-Fi , some nights we couldn’t watch anything ."
New aerial and better Wi-Fi required
Hi I’m really sorry to hear you had this problem. I don’t know what went wrong? Did you contact the cottage company? We live some distance from the cottage but will try to get up there this week to see what the problem was. Thank you for bringing this to our attention.
Property Owner
Reviewed by Caroline5.0★May 2023
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"A very pleasant stay in a comfortable well equipped cottage."
Lovely long garden for the dogs in a quiet, scenic location
Reviewed by Helen5.0★May 2023
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"Brilliant property, lovely area, great layout."
Spacious, well-equipped, great for dogs. Picky points- thoughtful wine on arrival- but no toilet roll, which seems odd. Seemed clean, but on moving coffee tables etc to clean it on leaving, it was very dusty; furniture hadn’t been moved to clean properly for a good while. We didn’t use bbq- but cleaned it anyway, as it hadn’t been cleaned after the last user. All a pity, really; I imagine the owners expect better from whoever cleans the place. Still, a great place to visit.
Dear Mr Lawrence
Thank you for your feedback, it is really important to me. The property is fully managed by Sykes and I will ensure your issues are brought to their attention. You should have had loo roll. You should also have been left a pack with tea coffe etc and a pack with a few dishwasher tablets. I am dismayed that the cleaning was not up to scratch. This is something I have drawn to their attention previously. .
Property Owner
Reviewed by Robin3.8★Mar 2023
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"We had a fantastic stay at the mustard pot."
We had our two dogs and it was amazing to have the HUGE garden and lots of space downstairs for their beds. The kitchen was so well stocked with appliances and anything you might need. It’s a great location for Alnmouth and Warkworth. Would have loved to have stayed longer and explored local walks because it’s beautiful. Thanks for having us!
Nov 2021
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"A spacious, comfortable, homely cottage."
Quiet & relaxing. Well appointed kitchen. Very comfortable beds. Good variety of games, books etc had the weather been poor. Well positioned for easy access around the county. Lots of useful information for places to visit & local amenities. Happy to recommend and to return....
Sep 2021
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"The property is finished to a high standard and feels spacious on entering the hall/kitchen area."
The view from the lounge is a relaxing way to start the day. The patio and lawned area provides ample space to relax outside and the seating area at the end of the garden was an ideal book reading area. Parking so close to the property was also a bonus.
Jul 2021
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"Modern cottage with complete and ready to use equipment."
Tastefully furnished. Good beds for a restful sleep. Quiet location with beautiful view. We felt very comfortable.
Sep 2019
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"Property was excellent, great location, well maintained and with everything you could need regards kitchen equipment, well furnished with quality fittings, lots of information, great for our dogs - even food bowls provided."
Children enjoyed Netflix. Lovely big master bedroom, so enjoyed relaxing with the lovely views reading and chilling out!
Aug 2019
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"This property is exceptional, the quality of the fixtures and fittings, the art work -I cannot speak highly enough of it."
And the views - wow! What more could you want?
Nov 2018
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"Well furnished and comfortable cottage."
It was very clean, with stunning views at the rear. Very quiet and peaceful, and had a incredibly well equipped kitchen. The board game collection was brilliant and overall had a lovely stay.
Aug 2018
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"Very modern cottage with a very high level of equipment, especially in the kitchen."
The location is convenient for exploring the area and close to excellent beaches and sights.
Aug 2018
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"Mustard Pot is a beautiful, well equipped, very clean property."
There were six adults and two dogs in our party and there was plenty of room and space for everyone. We cannot recommend this property highly enough and are already looking forward to holidaying there again soon.
Jul 2018
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"The property was excellent!"
It was very well equipped and had a high standard of furnishings inside and outdoors.
Jul 2018
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"We absolutely loved the property."
It was really well equipped and there was plenty of space for six adults and three dogs. The garden was great and the bedrooms were roomy and comfortable.
Jun 2018
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