Treetops

26 Customer Reviews

• "Amazing location, very comfortable beds, hottub was checked everyday and house clean."

  Minimal negatives,if being mega picky: the road was closed for 2 days so couldn't drive in or out the drive and we hadn't been told, there is literally nothing basic in the house which we've never experienced before eg.washing liquid, bin bags, oil, salt and pepper. This aside local pub amazing food, local cafe and bar amazing and shop stocks everything you need and not expensive. Great stay, thanks

  Reviewed by Jennifer4.7★Oct 2024

• "We stayed here 2 years ago and absolutely loved the property, location and facilities, hence being very excited to return."

  Whilst the house in itself is still great, the wear and tear is definitely becoming visible and the property could do with updating in places. The TV in the main room is poor, and things like the outdoor table were dirty and worn. The oven was very dirty inside and the fan-assist on the bottom oven didn't work. The top oven seal must have gone as the control buttons above became incredibly hot and you couldn't turn it off without burning yourself. The outdoor bins were full and overflowing when we arrived so we were unable to use any recycling facilities at the property. Sadly however, these scores are mainly based on the fact we paid £160 supplement for use of the hot tub which we were unable to use due to a known fault in the pump. Despite multiple calls and messages from the first day that we arrived this wasn't rectified, and our complaints were continually dismissed. The awful noise from the filter/pump could be heard throughout the property, making sitting out and enjoying the garden impossible, not to mention not being able to actually use the hot tub as advertised. Very disappointed with the hot tub facility and the way the situation has been handled by Sykes/NCCC and we are currently in the middle of a complaint case where we are sharing the video evidence we have from our stay.

  We are really sorry to hear about your concerns, especially as you were so happy with the property last time. We have now reimbursed the supplementary hot tub fee and the hot tub pump has been replaced. With regards to the other matters you noted these are being addressed. Property Owner

  Reviewed by Jenny1.9★Aug 2024

• "Fantastic property…really well equipped, fabulous rooms and great location."

  Lovely garden and Spa pool. Quite a rush to leave on Friday with cleaners waiting outside at 9.05 am adding to the pressure. Quite expensive for a week but an exceptional holiday experience …All the guests including the dogs loved it.

  Reviewed by Gary4.7★Aug 2024

• "Excellent"

  Thanks very much! Really appreciate your positive feedback! Property Owner

  Reviewed by Peter5.0★Jul 2024

• "Fabulous holiday home with plenty of space and facilities to entertain families whatever the weather, including table tennis, table top football and air-hockey, pool, and an outdoor hot-tub."

  Very clean in the main. Comfy beds. Linen and towels provided. Fabulous pub and The Running Fox bakery in the village is a must! My first holiday in Northumberland and I loved it. Will definitely be back. The castles and beaches are amazing. Loads to do!! Thank you.

  Thanks for the positive feedback and we are delighted you love Northumberland as much as we do! Property Owner

  Reviewed by Clair5.0★Jul 2024

• "Had a great week lots to do around the area, only problem is the lounge TV could do with updating."

  The main problem was there was no slip mat in the upstairs shower.

  Thanks for the good feedback. We have placed new slip mats in the showers. The TV in the main living room is now has smart TV functions, like the others. Property Owner

  Reviewed by Ally4.7★Jun 2024

• "Spacious, well appointed, well presented, ideal location for walking and visiting castles."

  Garden neat and tidy. Everything working. Excellent bakery and food in village and a pop-up pub. A barbecue would have been a useful addition.

  Thanks for the great feedback! It's really appreciated! Property Owner

  Reviewed by Christopher5.0★May 2024

• "Fantastic property, brilliant for big families or group of friends."

  Would love to stay again one day.

  Thanks for the great feedback. Look forward to welcoming you back soon! Property Owner

  Reviewed by Matthew5.0★May 2024

• "We had a lovely time at the property."

  I had booked this for a 40th birthday weekend getaway with friends. The house was great for this occasion and we all loved the hot tub and the village of Felton is lovely. The property is only a few minutes walk from the Northumberland Arms and Running Fox, we ate at both and I would highly recommend. The only thing that would stop me booking this house again is the check in time and the check out time. You cannot get into the house until 5pm and you have to be out by 9.30am. I think at least an hour should be added on to both of these. A few minor points that we found a bit annoying were they expect you to clear up dishes etc and any mess which is fine, but no dishwasher tablets were provided and only one bin bag. Most places I have stayed like this previously would at least provide a few dishwasher tablets and more than one bin bag. Other than that though the stay was really pleasant.

  Reviewed by Lauren3.8★Apr 2024

• "A great place to stay, secure and spacious."

  Would suit families or group of friends. Lovely area. Love the Log Burner! Helps if you take laptop to connect Sky Go if needed. Try the Northumberland Arms (fantastic!) and The Running Foxes (book correct one as there are three!). Only things I’d feed back on are the entry and leave times - seem very late and too early. Would prefer 4pm arrival and 10.30am leave time in line with all other cottages we’ve rented.

  Thanks for the fantastic feedback! we really appreciate it. Will will look into the leave/arrival time but it's a big property and takes a long time to thoroughly clean. If you are keen to return let us know, and we'll try to accommodate. Property Owner

  Reviewed by Francesca4.7★Apr 2024

• "Property is in a lovely location and configuration worked well for our group."

  Some minor maintenance issues that we left detail of for the management company (details that they may not have discovered eg cooler hood light not working, corkscrew not working and a need for a new set of kitchen knives). Hopefully these have been rectified for future guests. We had a really enjoyable and comfortable stay and would like to return.

  Reviewed by Nikki4.7★Jan 2024

• "We had a fantastic stay."

  The house was everything we thought it would be & more. Have gone to a lot of trouble to make it homely. Very clean & very well equipped. If I had to say anything negative it would be an information book of what is around the area, supermarkets near by etc. also could of had a better Christmas tree & certainly in the lounge as well as dining room, but that’s personal choice, certainly not a reflection on the house. Will certainly return & hopefully in the summer months

  Reviewed by Caroline4.7★Dec 2023

• "An excellent property in a beautiful village, however, sadly let down by the state of cleanliness and attention to detail."

  On arrival it was obvious hoovering had not been done properly. The large black beam up the stairs to the attic room was covered in thick dust, as were numerous windowsills about the property. The vacuum didnt work and was left half filled with dust. There were no logs or kindling for the fire when there should have been! (Listing) A hearth set would have been appreciated but there was none provided. The ironing board was broken and could not stand up. There were no soaps in all the hand wash dispensers in any of the three bathrooms. We contacted NCCC by phone to complain about the lack of wood/soap and vacuum cleaner ( REF NO COR-351518-CF Dated 10/11/23) A lady arrived the following morning with a replacement vacuum, some wood and kindling and soap. She also gave us a bottle of wine to accompany her profuse appologies which was much appreciated. Clearly the cleaning company is not doing its job properly, including supervision. This seems to be a common issue with this property reading others past reviews! On a more positive note we found the property warm and comfortable with ample room for 7 of us and overall was well equipped. The hot tub was a definite bonus in the cold weather and was well maintained. Next doors dog fouled on the driveway in front of our cars, we cleaned it up, this has happened before according to previous reviews. We would still however recommend this lovely house and area as a place to holiday.

  Thank you for your feedback. Firstly we are so pleased you had a great time and it’s great to hear you would recommend treetops. We have had intermittent issues with the hoover and have now changed it. We have also changed our cleaner and we have put steps in place to resolve the remaining issues. Glad you enjoyed the property and the hot tub. Property Owner

  Reviewed by Peter3.4★Nov 2023

• "Oozes quality in every respect."

  Only issue was that the toaster did not work.

  Thanks so much for the great feedback! Sorry the toaster wasn't working. It has now been replaced. Property Owner

  Reviewed by Dave5.0★Oct 2023

• "The holiday property was very spacious, ideally suited us for locational visits, comfortable and relaxing Facilities were good but we found the vacuum cleaner was not working, contacted Sykes who arranged for caretaker to visit, he did and loaned us one of his own."

  Cleanliness of property not found to be the greatest cobwebs in our room and dust on shelves in kitchen, wooden floors although looked clean my socks and children's feet from walking on them were not too clean Attic room the floor in front of shower very unsteady There was a lovely selection of books, the seating was most comfortable and the hot tub used by the family was checked regularly and the service person friendly and acknowledged Overall we had a wonderful holiday and would stay at Treetops again

  Thank you for leaving us your feedback – we are really pleased that you had a good time at Treetops and would return. We have resolved the issue with the flooring in the bathroom and we are really disappointed to see your feedback on cleaning. We have seen some huge improvements in the cleaning feedback, and we will address the concerns you have raised. We do look forward to welcoming you back in the future. Property Owner

  Reviewed by Stella4.7★Oct 2023

• "We had a lovely time at Treetops, it was clean, tidy and very well equipped."

  The property and area are stunning. We noticed previous reviews mentioned the top floor bed creaks, it really does, to the point it disturbs your sleep. It is only on one side, along the wooden frame and maybe could be rectified by putting a strip of wood between the frame and the floor, all along that side. We had an issue with the neighbour not cleaning up after their dog. We now understand a previous review stating the neighbours need a sign telling them to clear up after their dogs. The dog did its business in front of Treetops drive, right in front of our cars. We found this out the hard way, when someone stepped in it and took it inside the property on their shoes. We then had to check the front of the property for poop every day and clean up after their dog as well as our own, who we only allowed to do their business in the small grassy area at the side of the property and always cleaned up immediately. Apart from these 2 issues, our stay at Treetops was fantastic! We loved everything else about the property and highly recommend booking a stay here.

  Thanks so much for the feedback! Its extremely useful. The bed has been fixed and we have had a word about the dog! The owners next door are really understanding and keeping an eye out. Property Owner

  Reviewed by Karen4.7★Sep 2023

• "We loved the size and space of the property and was great for our family."

  Just a couple of niggles which could easily be put right. The surrounding area was great including great cafe and pub.

  Reviewed by Catherine4.4★Aug 2023

• "It was awful."

  Very dirty, not safe and a long list of maintenance issues. Can not believe we spent way over 2k on this house. We have never been so disappointed with a holiday house. So many previous guests have written in the guest book with the same comments but nothing has been done.We will be looking to leave reviews online somewhere that other potential guests can see so that no one wastes their own money in the future like we did.

  Thank you very much for taking the time to provide us with your feedback. We are incredibly disappointed to read about your experience and we know that you have been in touch with the NCCC office to resolve the concerns. We have owned this property for several years and have normally received great feedback about it and based on your experience we have taken steps to bring forward our end of summer season deep clean and ensure that all of the maintenance related queries have been resolved. Safety is also paramount to us. The gate you refer to is used for dog’s to remain safely in the areas away from bedrooms. This has been fixed. Property Owner

  Reviewed by Laura1.3★Aug 2023

• "Lovely property in a great location sadly in need of a good clean inside and out"

  Reviewed by Jacqueline3.1★Aug 2023

• "Treetops cottage is very spacious and well maintained."

  Lovely quiet area with a great pub in walking distance. My only negative comment is that it would have been nice to have something to wash up with like a cloth and some washing up liquid and maybe a dishwasher tablet or two until we could buy some. We have found that these are usually in a welcome pack but this cottage doesn’t supply one.This would not stop me booking again as I am now aware and would bring some with me.

  Thanks very much for your feedback. We do normally provide a welcome pack so sorry this wasn't available. We have addressed this via Sykes. Very glad you enjoyed your stay! Property Owner

  Reviewed by Gill4.4★Jun 2023

• "Beautiful property in a stunning location."

  Everything we needed was provided from champagne flutes to a book case full of books. It was an unexpected pleasure to find the house had been decorated for Christmas too. I’m sure we will be back.

  Reviewed by Jacqueline4.7★Dec 2022

• "Amazing property on gorgeous setting hot tub was fab worked like a dream Something for all the family highly recommend"

  Apr 2022

• "What an amazing property."

  So much space and the hot tub was fantastic. Beautiful location for visiting other areas.

  Nov 2021

• "Amazing property in lovely location!"

  Really felt at home and comfortable. We all enjoyed the hot tub, pool room and the kids having their own space / TV games room. Felton is lovely with excellent pub (Northumberland Arms) and cafe. Great walks for dog too! Will be back!

  Oct 2021

• "): Treetops is an excellent property in a lovely village."

  The house is modern and very large, with plenty of room for everyone to have their own space. Everything seems to have been thought of in what is provided. The house is secluded but also situated very near to the centre of Felton, with The Northumberland Arms (excellent food) and The Running Fox bakery/cafe (also excellent) both 5 minutes walk away. We were there as a family of six and would all definitely recommend Treetops without any reservation.

  Oct 2021

• "Accommodation excellent, hot tub worth the extra, good location for the whole area and local village."

  Sep 2021

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