Hercules

3 Customer Reviews

• "Immediately upon arrival, we exited our car and was greeted by a strong smell of sewerage, which we thought were the bins at the time as the lids were open and there was a lot of rubbish on the floor."

  When talking to someone in the bar, one member of staff although busy was really trying to help us and reported the issue to the maintenance- who only had five minutes left of their shift and I am unaware they did anything about - blamed the fact it was a bank holiday. Another member of the staff at the bar claimed it was nothing to do with them and therefore wasn’t even going to attempt to help us and didn’t give us the time of day. This put up off sitting outside and using the hot tub. Additionally, the hot tub had sand floating around and clearly hadn’t been cleaned. Whilst ringing around different numbers- the bank holiday got the blame for our problems. Inside the cabin, the table was sticky and obviously hadn’t been cleaned. We couldn’t open the windows due to the smell. However the smell was apparent inside the lodge anyway. As you can imagine, this wasn’t a great start to the week and put us off being able to relax. The smell came and went throughout the week and sometimes came when using the kitchen tap. The toaster was very temperamental and there were kitchen doors which weren’t screwed on properly. The single beds were too small and very uncomfortable - stains in the linen made us feel a bit dirty. Although warned, it was quite an inconvenience having no water running through the shower or taps on Friday. We did have most things we needed and plenty of seating in the lounge with a fire like heater which was nice. Unfortunately, we will not be returning and wouldn’t recommend, but wanted to pass on the reasons why. Thank you, Sammy.

  Reviewed by Sammy2.2★Aug 2023

• "First impressions on arrival were good, despite the strong smell of bleach, but after further inspection, disappointing."

  The kitchen was not "well equiped" as advertised. Only one decent pan, bowl and baking trays were rusty and well used. So I had to buy some new ones. No can opener. I had to remake ALL the beds - my 4 yr old grand daughter could have done a better previous job!! The duvet covers were torn. 2 small bottles of wine left were certainly NOT sufficient compensation for having no water Monday morning..apparently due to turnover times when hot tubs are emptied and refilled. The outdoor furniture cushions were wet through and filthy. Two were missing. My daughter and I had to scrub them clean and dry before use. In the main bathroom there are urine splash stains on the bottom of the radiator...not a pleasant site at all. Attention to detail above required because it was a massive let down for a lodge that is a decent size for a family of four

  Hi Dawn. We appreciate your feedback on our cabin. Although this is not great to hear and we do apologise. We would have appreciated a phone call during your stay so we could have fixed some of these issues and it not have impacted your stay. We do provide a handy welcome book for all our guests which explains things like the water situation and helpful numbers to call. We always provided two bottles of small wine for our guests too which we have done since we opened in 2020! In response to the radiators - due to them being white and having hot tubs /wet swimwear unfortunately these rust quite quickly- which can leave brown/ yellow stains. These do get painted every few months but as you can imagine during peak season this is quite tricky with timings. Outdoor cushions- this is one of our problems we are trying to resolve. Unfortunately this relies a lot on guest participation, which often is not great. If they are left out mid stay by guests they can get too wet to be placed back by our cleaners. Again the same goes with covers and storage boxes. And depending on the location of the cabins with trees and birds these can get dirty very quickly. - this is something we are working on. We do appreciate your feedback and will actioning your concerns. Property Owner

  Reviewed by Dawn2.8★Aug 2023

• "We had the most amazing weekend away, beautiful lodge with a lovely location."

  Plenty of stuff to do too! The only downfall I would say is the single beds really are small and I wouldn’t say an adult can sleep comfortably in them more like 2 children beds but other than that absolutely amazing!!! We will definitely be back x

  Thank you for your kind words! We do hope to see you soon ! Property Owner

  Reviewed by Maryanne4.4★Jul 2023

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