Starwood

14 Customer Reviews

• "Fantastic lodge, my partner and I go to at least one a year and this is the first time we’ve both wanted to go back to same one, Everything about this lodge is brilliant the pictures don’t do it justice."

  I will be coming back to this lodge! Hopefully sooner rather than later with a weekend stay! Strongly advise anybody looking for a lodge in Norhumberland to stay here!

  Reviewed by Andrew4.7★Nov 2024

• "Beautiful property, close to lots of things, WiFi did not work at all and lights in kitchen were intermittent, at best, but we were told WiFi could be iffy and messaged owner about the lights."

  Would, and have, recommended!

  Reviewed by Ruth4.4★Oct 2024

• "Firstly, this is a true and authentic log cabin which had a lovely warm welcoming atmosphere."

  The grounds were expansive and totally private and had a feel of being in the middle of the countryside. Even though there were two days of torrential rain, we were able to sit on the back porch to enjoy our coffee/ wine and not feel we were confined to indoors which was a positive aspect to the cabin. The living area is very spacious and relaxing with underfloor heating, so lovely walking around in just socks or barefoot. The kitchen was very well equipped with cooking utensils and also some cleaning products ( great as I’d forgotten some). All in all it was a very enjoyable and relaxing stay and we are looking forward to returning in June.

  Reviewed by Steven3.4★Oct 2024

• "We had issues with the kitchen lights which we had to reset using the fuse box(apparently fixed the week before) both toilet seats were held on by one fixing, shower in main bedroom cold(waiting for part)."

  Main bathroom bath tap not very clean and shower head the same. Noticed lots of cobwebs in both bathrooms and high up in the living room(so whoever cleans ) doesn’t vacuum these up. The garden space was ok but I had to remove a dead bird before my dogs could get to it. So safe to say we never used the showers or bath or hot tub for that matter. On the first morning we both were itching from the bed so made the decision to pack up and return home so we will not be returning to Starwood again. I did let the owner know when he rang me about an electrician been sourced for the light so overall not a very good experience and for the price we paid NOT good value…Doubt we will get any money back and if not(lesson learnt)..

  To receive a review like this is disappointing and it is unfortunate that the weather was terrible during their stay. As previously stated, we use a professional cleaning company recommended by Sykes. We also do a meet and greet and tell guests to let us know if there are problems and these guests did not inform us about anything bathroom related or indoor cobwebs. They say that they were itching from the bed, however the cleaner had found dogs' hairs in and around the bed and new bedding was purchased at our own cost. To omit this fact from their review is disingenuous and the cleaner has notified us that the bed was completely clean upon the guests' arrival. The kitchen light had issues the week prior and were scheduled to be fixed the day they decided to leave. They complain they found a dead bird in the garden, while knowing very well that the log cabin is in the middle of the countryside. What would they do if they found a dead bird on their front doorstep? It is also pertinent to mention that we have not received a single complaint since these guests left. No compensation was offered because: 1) they let their dogs sleep in the bed which requires more cleaning and to insinuate this was our fault is insulting not only to ourselves and the good service we provide, but also to our valued guests who fully appreciate Starwood; 2) they decided to leave early and we were unable to advertise the log cabin to someone else, while only notifying us of their departure when they were about to be informed that an electrician was coming to fix the kitchen lights. While we welcome constructive criticism to improve our service to guests, we have to be careful of people intentionally leaving misleading reviews such as this one. Property Owner

  Reviewed by David1.9★Sep 2024

• "What an absolute gem."

  You wouldn’t know you were on a leisure park once you walk through the gate. The lodge is stunning, everything you need and much more. The private grounds are perfect for all the family - especially the dogs. Hot tub to boot, which is maintained daily. Located as a perfect base for exploring Northumberland. We will definitely be back at Starwood.

  Reviewed by David5.0★Aug 2024

• "I have a number of observations re Starwood and the site."

  There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken

  I take my time to meet and greet guests to ensure they are happy with the place and to answer questions, all while having other commitments away from Starwood. Furthermore, I employ a cleaning company recommended to me by Sykes. This issue with cleanliness has been the only one out of many who were more than satisfied. With regard to outside entertainment, it is privately enclosed and the vast majority of people enjoy that to get away from stresses at home. My hands are tied with anything deemed a fire risk as that's park policy. Guests are duly told that upon arrival. Water has been an issue on the park and I opened a case file, where I was willing to relocate them and lose money doing so, and cancel the next booking who was a repeat client. The client then informed me they had water, so relocation was not required, nor was cancelling the next booking. The main toilet was not flushing but the client mentioned that others with them could use the ensuite toilet. It's a shame I have this review because the guests were very understanding at the time. Property Owner

  Reviewed by Marguerite2.5★Jul 2024

• "Absolutely perfect for us."

  Our own little secure woodland to keep the pooch cool in the hot weather. Beautifully presented, secure private, garden and hot tub, less than 15 minutes away from glorious sandy beaches and Stunning coastline . We will definitely return, I am sure we would enjoy it just as much in the wintertime ..one of the best log cabin/hot tub holidays we've had, and we do at least 4 each year!

  Reviewed by Heather5.0★Jun 2024

• "Lovely stay and Justin was great."

  10am check out was a bit of a rush and maybe the kitchen cooking utensils need adding to. Warm comfortable and nice and private, we loved it. Thank you

  Reviewed by Sharon4.4★Jun 2024

• "Met up with the chap, who kindly showed us around."

  Very welcoming and helpful.

  Reviewed by Andrew5.0★Jun 2024

• "Great lodge in a perfect location for exploring Northumberland, our favourite place in the UK."

  Dog friendly - good sized secure garden which you don’t usually get at a lodge. Hot tub, wi-fi, bar and restaurant on site if you like to go out. Nothing at all to complain about. Justin the owner is excellent. Delighted to have found this place and will be back.

  Reviewed by Steve5.0★Apr 2024

• "Lovely lodge, hot tub was lovely and the lodge is spotless with comfy beds but no tv in bedroom anymore didn't bother us though."

  Lovely park to stay on with nice pub on site and good dog walks.

  Reviewed by Paul5.0★Apr 2024

• "Lovely large lodge with a hot tub."

  Overall the property was as listed but there was no smart tv in the second bedroom. The heating was adequate but couldn’t be adjusted… so during the day the bathrooms/ bedrooms were chilly but ideal for sleeping in & the beds were really comfy. The en-suite shower was bigger/ better than the power shower but it was difficult to adjust the temperature. Overall- a lovely large property to enjoy & relax in. The owner was friendly & gave us some good tips on where to visit.

  Reviewed by Jacqueline3.1★Mar 2024

• "Just spent a lovely week at Starwood."

  The property is immaculate and extremely comfortable, have visited Felmoor many times but this was by far the best property we've stayed in. The beds were super comfy and the lounge with the 65" TV and reclining sofa made the evenings extremely enjoyable. Facilities were top notch and we both could quite comfortably live there! The weather wasn't the best (it was March in Northumberland so can't expect anything else to be fair) but thankfully we always take a pop up gazebo so we can enjoy the hot tub whatever the weather. All in all a really lovely relaxing week and we will most definitely be going back!

  Reviewed by David5.0★Mar 2024

• "Amazing lodge!"

  We came here for our anniversary and was amazed with the stay. There was plenty to do at the lodge and also lots nearby if you wanted to adventure out. Cant say how much i enjoyed the stay and will certainly be coming back

  Reviewed by Danny5.0★Feb 2024

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