Annstead House

37 Customer Reviews

• "Lovely house very comfortable well equipped Close to amenities Nice ..."

  Lovely house very comfortable well equipped Close to amenities Nice conservatory and garden to relax in Grandchildren loved the closeness of the rocks and beaches dogs also enjoyed the lovely walks Would definitely return had a great time Thank you for our stay Pauline and family ☺️

  Reviewed by Pauline5.0★Oct 2024

• "What a lovely hidden treasure!"

  The photos of this home do not do it the justice it deserves. Very clean and comfortable with plenty of kitchen essentials. I was worried when I saw a comment about not enough cutlery, however, there was more than enough for our family of 5. Beautiful conservatory which I could see being a delight in the summer.

  Reviewed by Jennifer5.0★Oct 2024

• "Lovely easy house in great area."

  Wonderful dog walks from the doorstep

  Reviewed by Jennifer5.0★Oct 2024

• "Warm and comfortable property in a fantastic location in Seahouses."

  Secure garden was ideal for our dogs. Only minor complaint was the lack of cutlery, don’t know why there was only 1 fork and no dessert spoons.

  Thank you for your feedback, we are very pleased you enjoyed your stay. We are mystified by the lack of cutlery as there is a full set, enough for 8 people, however, the cutlery drawer is like a 'secret drawer' which is part of the main pull-out drawer so believe this could be the explanation? We have asked the managing agent to call and clarify, apologies for this! (Update - drawer has been checked (14 November) and full set of cutlery is in existence) Best regards Anne & Phil Property Owner

  Reviewed by Andy4.7★Oct 2024

• "Another great weeks stay at Annstead House."

  Everything you need for a very comfortable holiday. Plenty of space with the lounge and conservatory, a well equipped kitchen, comfy beds, lots of storage for clothes etc, hot water in abundance, and an enclosed garden for the dog. The upstairs shower is a bit on the snug side for adults, but usable. A quiet cul de sac at the end of the town, but a quick 5 minute stroll into the town either by the road, or the coastal path. The beaches are to die for, as is the scenery. Locals extremely friendly, and Stottys butchers do the best sausages ever. We were blessed with excellent weather too. We loved our stay, and had already booked our return for 2025 before this year's holiday. Thank you Annstead House, and Seahouses, for a fantastic break.

  Reviewed by Alison5.0★Sep 2024

• "We have just come back from our first stay at Annstead House and it was great, deceiving property looks small but in fact is very spacious."

  We had everything we needed and the location was perfect. Looking forward to visiting again next year.

  Thank you for your feedback, we really do appreciate to your kinds words and look forwards to welcoming you back. Very best regards Anne & Phil Property Owner

  Reviewed by Ida5.0★Sep 2024

• "This was our third consecutive stay at Annstead House and I must admit to feeling a bit disappointed at how run down the house has become."

  I have always rated it a five in the past but sadly am unable to do so this time. There was no welcome pack on arrival, a bit of a disappointment after a long four hour drive. The whole house needs some TLC, the walls are full of dirty marks and the cushions and curtains are badly in need of replacing. On our first visit the blinds in the conservatory were broken at the bottom, two years on and the still remain broken. Annstead House is a lovely house and in a great location, it just needs a bit of money and work to bring it back up to scratch. Guests pay a good deal of money to rent this property and deserve better than they are getting at the moment. If cosmetic improvements were made I would return to Annstead House in the future.

  Thank you for your feedback, I apologise for the lack of welcome pack and will advise Sykes that it was missing - they are normally more than happy to deliver one to you if you let them know. This is a wholly managed service (by Sykes, who also set the prices) and we were not aware of the marks on the walls until the previous guest, however, we have managed to touch up the paint work in the three areas we found downstairs. We couldn't find any cushions or curtains which need replacing, there are 2 cushions in the lounge which are very slightly bobbly if that's what you mean? We found several of lovely new-ish cushions missing along with one of the large bed throws from upstairs so have replaced these. The blinds are not broken at the bottom, the thread has come off them, which has now been rectified. The window panes do need replacing, however, we are unable to carry this out until November when there is a gap in bookings. We have asked Sykes to keep a better eye on our property as we really want guests to have a great experience every time they stay and find it quite distressing when they don't. Property Owner

  Reviewed by Jackie3.4★Jul 2024

• "The holiday home is well placed to walk into the town and to drive to other places of interest."

  The cottage had what was needed in relation to pots and pans etc. What was a shame was the lack of comfort of beds and sofas. They have seen better days and are now so soft they caused my husband to have terrible back pain from day one. He then had to resort to only being able to sit comfortably on one of the conservatory chairs so was unable to relax and watch any tv in the evening. The cottage could also do with some redecorating and some of the glass in the windows has blown. The shower in the ensuite flooded if you had the shower on fully so could only have it on a very low setting for the spray. Lastly in some areas you could smell damp which was concerning. As said it is a lovely area and the house well situated but definitely some improvements need to be made. We appreciate that will be costly but when you are paying a significant price for a weeks stay you should expect to be more comfortable than we were. We have been to other holiday cottages in the Sykes group which we believe you are a subsidiary of and they were much better.

  Thank you for your feedback. This property is wholly managed by Sykes and we rely on your feedback- they also set the prices. I am distressed to find your husband suffered so badly and at a bit of a loss to explain why - the sofas are substantial and medium to firm and we have never had a complaint about them. The beds are all less than 3 years old, however, we do acknowledge it is difficult to please everyone all the time, and some people really struggle on medium - soft mattresses. Since your visit we have replaced the mattress, touched up the paintwork in the three areas downstairs where there were small marks on the walls and cleaned out the drains in the en suite bathroom to ensure they are not blocked. We were unable to smell any damp and again are at a loss to explain this as the heating is set on low all the time, the house is well ventilated with an active damp proof course. We are aware of the blown window panes which have gone since April and will be repaired in November when there is a space in the bookings. Property Owner

  Reviewed by Elizabeth2.8★Jul 2024

• "Since our last stay in June 21 the property is now in desperate need of a makeover."

  Ie most of the windows are blown,the runner in the conservatory was absolutely filthy, plus cushions in the lounge need replacing.Generally the property is looking very tired considering how much we paid for our weeks stay.

  Thank you for your feedback, it is very valuable to us as we live miles away and rely on Sykes to keep us updated. We do carry out regular maintenance, but unfortunately, the weather this year has really taken its toll on our windows, which were fine when we stayed in April. We will arrange to have them replaced in November when the property is empty, together with any re-decorating required. There shouldn't be a runner in the conservatory, not sure where that has come from, will ask Sykes to remove or clean, and check the lounge cushions and replace if needed. Best regards, Anne & Phil Property Owner

  Reviewed by Rob3.4★Jun 2024

• "A lovely property."

  A real home from home. Very clean. Great location too.

  Thank you for your brilliant feedback, it is very much appreciated. Best regards Anne & Phil Property Owner

  Reviewed by Marlene5.0★Jun 2024

• "A lovely property in a quiet location in the heart of Seahouses which is a stunning seaside town."

  The property is spacious and clean, great for our dogs with the large secure garden. I would say that the property is looking tired, decor wise, and the mattress in the downstairs bedroom definitely needs replacing, we could feel almost every spring. Overall a fabulous holiday and I would recommend the property.

  Thank you for your feedback, it is valuable to us and we do act upon every missive. We are aware there are a couple of areas which re-painting and have a couple of new tables for the lounge, not aware of any other 'tired' areas? We are surprised about the bed feedback as the beds are hotel grade and less than three years old, we stayed on this bed in April and it was fine, however, it is much softer than we are used to so maybe that could be the explanation? It is difficult to please everyone but we are delighted you had such a good holiday. Best regards, owners Anne & Phil Property Owner

  Reviewed by Vicky4.7★May 2024

• "Lovely cottage, very clean but we could have done with a hoover just to freshen up, labradors do shed a bit"

  Thank you for your response, there is a hoover in the cupboard under the stairs, apologies you weren't made aware of this. best regards Anne & Phil Property Owner

  Reviewed by Pam5.0★May 2024

• "The property was in a lovely condition & it had all the necessary essentials we needed for our stay."

  Just a note to find the cutlery draw would be useful, it is a property I would recommend to family & friends.

  Thank you for your feedback, we will ask the agency to put a note in the property about the cutlery drawer. Best regards Anne & Phil Property Owner

  Reviewed by Philip3.8★Apr 2024

• "Great property very comfortable"

  Thank you for your fabulous feedback! Best regards Anne & Phil Property Owner

  Reviewed by Stephen5.0★Apr 2024

• "All in all the house was good."

  It was clean, comfy ,well equipped,cozy and in a great situation, quiet and relaxing One suggestion would be to replace the "shot" double glazing units. There's so many that it detracts from the appearance,but it wouldn't stop us returning

  Thank you for your feedback, we are pleased you had a good experience. We are aware of the units and trying to find the best solution within our limited budget. Best regards Anne & Phil Property Owner

  Reviewed by Robert4.7★Apr 2024

• "We have stayed in a number of Northumberland properties over the last 8 years and we all agreed this property was the best for facilities and position."

  Rooms were all a good size and the house had everything you needed. The conservatory is a nice place to sit and garden good size for children and the dog and is well maintained. The property is in a quiet cup de sac within easy walking distance of good cafes, shops, golf club and the harbour. We really enjoyed our weeks stay in Annstead House. The property has a really helpful book with information about the area and places to visit but unfortunately it is 2 years out of date for key information like Holy Island tide times and bin collections. The hot water is set very high which could be a hazard for young children.

  Thank you for your feedback, we are delighted you enjoyed your visit. Unfortunately, people do adjust the heating & hot water controls to suit their own requirements, so we have asked the management company to look at the hot water - and update their guidebook. Best regards Anne & Phil Property Owner

  Reviewed by Trevor4.4★Apr 2024

• "Unfortunately we where very disappointed, the drain in the shower downstairs was blocked to the point the bathroom flooded , husband had to unblock the drain as we couldn’t get hold of anyone at the local office or Sykes themselves ( 48 hrs later Sykes phoned us back )."

  There no washing machine and took two days for Sykes to arrange for clean towels as we had to use towels to mop up water as there was no mop. Then our daughter complained about the upstairs double bed husband had a look and the frame was broken and had been for sometime once again getting to speak to someone was impossible so husband bought screws and glue and mended it ! ( obviously no one informed anyone prior the frame was broken ) Still waiting for Sykes to contact us to discuss our stay despite being assured customer relations would call us back. What is needed is a direct number for the office in seahouses as otherwise you are left waiting for Sykes to contact them resulting in it taking days for anything to get sorted.

  Thank you for your feedback, we are sorry you experienced this level of service, it is not the level we would like for our clients. I have been in touch with Sykes who have said they have been in touch with you regarding your experience. We stayed in the property shortly after you and spent the week carrying out maintenance, paying particular attention to the drains. With reference to the bed, this had been checked the month before you and can only think that the slats must have moved? We stayed in the bed shortly after your stay and it was fine. Best regards Anne & Phil Property Owner

  Reviewed by Christopher1.3★Feb 2024

• "Lovely little cottage, comfortable and clean."

  It has all the facilities that you need, however we did have a problem with the washing machine not draining and showing error messages but contact with the holiday site rectified this. Secure garden and comfortable conservatory. Thank you.

  Thank you for your feedback, we apologise for the washing machine issues - this has now been replaced with a new one. Best regards Anne & Phil Property Owner

  Reviewed by Kenneth4.7★Jan 2024

• "Lovely property - very convenient."

  We walked to Bamburgh and back and then Beadnell and back. It was warm and cosy and welcoming when we got back from our walks. The garden was dog proof so we could relax when the dog was outside. It had everything we needed. It might be useful to leave an accessible vacuum cleaner - having a dog I always like to carry out a quick hoover before I leave anywhere. I did find the brush and dustpan and brush! Would definitely consider a return visit.

  Apologies for the lack of hoover, I had to borrow it over Christmas and did not have time to put it back. Thank you for your feedback, much appreciated. Anne & Phil Property Owner

  Reviewed by Hefina5.0★Jan 2024

• "The property was well presented, very clean, with everything you could need for a good holiday."

  All amenities were a short walk away and we found Annstead house a good base for exploring the area.

  Thank you for your great feedback! Property Owner

  Reviewed by Neil5.0★Nov 2023

• "The house is very well placed easy to find."

  The kitchen is well equiped house has plenty of space.the washing machine is overdue replacement does not work very well .have stayed here previously in 2021 paid £655 this year it was £805 which given fuel costs i understand next year it would be £1125 which seems quite alot.

  Thank you for your feedback, we are delighted you found the house spacious, well equipped and presented. Thank you for advising about the washing machine which has now been replaced. Price wise - thank you for your understanding over fuel costs, sadly we are not able to connect to gas so have to use oil which is expensive. Our property is managed entirely by Sykes, who set the prices, I am surprised it is so high and will ask them to check. Best regards Anne & Phil Property Owner

  Reviewed by Steven3.8★Oct 2023

• "We enjoyed our comfortable stay here, a family of 4 plus 2 grandparents."

  It was useful having the conservatory which gave extra relaxing space. The house is well situated and close to all amenities and harbour.

  Thank you for your great feedback Anne & Phil Property Owner

  Reviewed by Elizabeth5.0★Oct 2023

• "A very comfortable house, in a peaceful location, with lots of room for everyone."

  Very well equipped kitchen, comfy beds, and a large garden. Only a very short walk from the shops, pubs, and best of all, the beaches. We were blessed with fabulous weather, so spent most of our time either outside, or in the very spacious conservatory. A parasol on the patio, some BBQ tools, and perhaps a small BBQ would have been very useful, but other than that, we have nothing to complain about. We loved our time in Seahouses, it's a great place, and a perfect location to go exploring from.

  Reviewed by Alison5.0★Sep 2023

• "Annstead House is a modern house in a fabulous location."

  The accommodation is great and the beds are very comfy. We particularly appreciated the hob and oven, which appeared new and were incredibly efficient. There were a couple of ‘quirks’… The walk-in shower (which is brilliantly powerful) floods easily. The fist time we used it, the drain appeared blocked (presumably sand) and the whole bathroom was one big puddle. The fact that this obviously happens would account for the faint odour of urine constantly in that bathroom. We put bleach down the drain and a lemon toilet block in the loo, which solved the problem - although the shower needed redoing again during our second week. The slope to the drain is quite shallow. Having the air-con unit was great, but it was a shame that the towel rails in the bathrooms were on the central heating loop. That meant we couldn’t dry towels without the heating on (which we didn’t want) so we relied on using the conservatory during the day when it was too hot to sit in. The other thing that it is worth mentioning, is the washing machine. It has obviously been well used and had the door slammed often - it does work, but you have to keep trying to get the door latch to lock successfully for the program to click in. These are only fairly minor things that it would just be easier to be aware of before you go, but as I said, it is a great location, very quiet and comfortable and we had a lovely fortnight.

  Reviewed by Gill4.4★Aug 2023

• "Lovely accommodation, ideally situated as a base to explore the beautiful coastline."

  Reviewed by Adam5.0★Jul 2023

• "Lovely property with a well kept garden that was perfect for the dogs."

  Would definitely book again as long as price is kept to a reasonable rate.

  Reviewed by Robert5.0★Jul 2023

• "We will not be returning to Annstead House, next years increase of £230 is over 25% increase and extortionate."

  David Robinson A very disappointed customer

  Hello David Thank you for your feedback, as our valued clients, we do appreciate your honesty and rely on you to be our 'eyes on the ground' when it comes to our property. Northumberland Coast & Country Cottages act wholly as our agents so they are responsible for the pricing on our account, and, whilst the cost of living has certainly driven prices up, including our mortgage and bills, I am surprised they have increased fees by so much. They do publish fees on the portal but to be fair we leave it to them as they are the experts. We are not rich landlords and rely on our holiday let income for our day to day living - we really do not want to price anyone out of enjoying our beautiful home. We will have a conversation with the agency and try to understand the situation, and I will ask them to contact you direct. We do hope this did not affect your holiday and wish you the very best. Anne & Phil, Owners, Annstead House. Property Owner

  Reviewed by David3.4★Jul 2023

• "We love Annstead house itself and it's location, which is why we booked for 2 weeks this year instead of 1 like the last 2 years."

  On arrival, no welcome pack, that was just the first let down. There were a few other small issues which were rectified after having a chat with the lovely ladies in the Seahouses Northumbria cottages office. However, mid stay, when I was changing the bedding, I saw that the mattress protector was disgustingly stained from previous occupants. I immediately took it off and replaced it with clean linen sent with replacement linen for the bed we were using. This should have been spotted and removed before our arrival. Why it was left on in that state is beyond belief. Question---- How long are they left on . Why aren't they automatically changed with the rest of the bed linen. Also, the crockery needs replacing. What a disappointment this years holiday was.

  Hello Mrs W (The website prevents us from using your surname) We sincerely apologise for the issues you have had during your holiday this year. We take huge pride in our property and we are horrified you have had this experience in our beautiful home. We lives many miles away and Annstead is wholly managed by Northumberland Coast & Country Cottages on our behalf - everything from the cleaning to the welcome packs, pricing, bookings and communication with you, it is all run by them and we are at a loss to explain what has happened during your stay as their service is normally exceptional. Thank you for your honest feedback, which we value highly - we are not 'rich landlords' and rely heavily on this holiday let income for our day to day living so you, our valued clients, operate as our 'eyes on the ground.' We have communicated with representatives from both NCCC and Sykes in an attempt to prevent this from happening again, and hope this will not put you off holidaying with us in the future. With very best regards Anne & Phil, owners, Annstead House. Property Owner

  Reviewed by Lynn3.1★Jun 2023

• "Lovely place to stay."

  Very clean, everything we needed for our comfort, within easy walking distance of Seahouses and perfect location to enjoy such a beautiful area. A big thank you to the owners for providing such a high standard of accommodation.

  Reviewed by Stephanie5.0★May 2023

• "I had to contact the maintenance people 3 times."

  One of the bathroom sinks wouldn't empty properly. The main refuse dustbin was full to the brim and wasn't due to be emptied for another 10 days. The fridge was completely iced up even though it was on the lowest setting. I took some carrots out of the fridge and they were completely frozen. The kitchen bin lid wasn't working properly when we arrived and broke completely by the end of our stay.

  Reviewed by Denise4.4★Mar 2023

• "Excellent property for a holiday comfortable and well equipped ,the kitchen had just about everything you needed."

  The beds were probably the most comfortable we have had in a holiday cottage. Annstead house is very well situated and ideal if you have dogs or children with its secure garden ,we will be coming back so all in all highly recommended.

  Nov 2021

• "Lovely, well kept house in a quiet cul de sac with 3 adult sized bedrooms, 2 bathrooms, cosy conservatory, comfortable lounge/diner ,roomy kitchen and parking for one good sized car on the drive and one smaller one on the side drive (mind the oddly and inconveniently placed lamppost!"

  ) Having 2 dogs with us, it was nice to have a small but secure, dog friendly rear garden and be so close to one of the many beach paths .Also very close to one of the very dog friendly eating places at The Links and handy for The coop and high street. Being annual travellers to the Seahouses area, we enjoyed our stay at Annstead house so much, we immediately booked it again for next year!

  Sep 2021

• "Absolutely go gorgeous."

  So quite but only 5 mins from either a brach or the main street. Very clean and perfect for dogs or someone who has a mobility problem as all facilities on ground level

  Jul 2021

• "Lovely quite setting, not far from the shops, boat trips and sandy beach."

  Perfect if you are sharing with friends and/or family. Hope to go back again

  Jul 2021

• "Excellent property in good location for all amenities."

  Comfortable and everything we needed for a lovely holiday.

  May 2021

• "A very well equipped and comfortable family base"

  Aug 2020

• "Absolutely fantastic property- superb quiet location very close to shops, harbour and amazing beaches in both directions."

  Very well equipped quality accommodation for x 6 people and 2 dogs (super dogfriendly!!)

  Feb 2020

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