1 Organsdale Cottages

33 Customer Reviews

• "We have just left the property and are very disappointed with it."

  When we went to reception at Kelsall we informed them we were staying at the lodge and the reception replied “good luck”. We should have known then that the venue was not to be as expected and they knew of issue with the lodge. On entrance the lodge smelt fusty. The main room only had seating for 4 people, 2 2 man sofas meaning our group could not sit all in the room at the same time. The kitchen was inadequate for 6 also not enough mugs or glasses the kitchen oven was unclean and no room for the bin which blocked the back door. The knobs on the extractor fan were all broken so you did not know what you was using. Towels were in each room these were old faded and like drying with sand paper. The top bedroom had 1 massive crack across the ceiling were you sleep and a massive hole on the other wall. The bath tap dropped all night. The bathroom door not only did not have a lock on also would not close meaning you had to put something to hold the door shut. The outside seating had 1 plastic chair round an unsafe round table and items from the previous people was left behind in the twin bedroom. In all a very unhappy and disappointing venue. I have emailed Sykes regarding this problem and had no reply will not be using Sykes again.

  Reviewed by Sharon2.5★Aug 2024

• "The stay at the property purely went from bad to worse."

  On arrival we were told that there was a slight odor to the property but to open the windows and it will go. This was so very wrong. The smell of leaking fuel was unbearable! There was an active oil leak somewhere on the heating system and two of the guys had painful headaches after the first night from the smell. It turned out the owner was aware of this leak and was happy to allow people to stay overnight anyway, regardless of the risk of fire hazard and obvious risk to human health and life. The leak was fixed lunchtime on the 2nd day. But still it was awful and understandably no one wanted to stay there. On the second night we were offered use of a caravan across the road but it was only 2 bedroom. We took this opportunity but couldn't all stay. At 10pm we realised there was no running water to the caravan which meant no shower or toilet could be used. On the Sunday I went to speak with the owner (Phil) to discuss the issues we had experienced. Phil was instantly angry. I explained about some of the party experiencing headaches, he said he didn't believe them and they were lying. He said we simply needed to close the kitchen door, very inaccurate and untrue as it was unbearable! He said we were idiots if we needed to be told to close the kitchen internal door! I explained about the issues with water in the caravan and he wasn't prepared to accept that it wasn't right and it was an easy fix. At 10pm we weren't going to start running round searching for a tap! It was down to him to ensure the accommodation was fit for purpose. He then exploded, started shouting refusing to listen and stormed off slamming a door, with all his staff bearing witness!! It was absolutely disgusting behavior and unbelievable that he treats customers or anyone in this manner!! I saw Phil again later on and asked for an apology and he refused to be any part of it whilst calling me names about how I speak. WARNING! Do not even consider staying at this property!! On a side note, his team are really lovely and work really hard to ensure things run smoothly, often fixing Phil's furious explosions! It seems this is a frequent act.

  Reviewed by Leigh1.6★Jun 2024

• "The cottage was absolutely lovely, we stayed in it while we are on a camp at Kelsall."

  The only comment I would make is that there was an extremely strong smell of diesel in the cottage, which we reported and they did look into.

  Reviewed by Amy4.7★May 2024

• "Clean and tidy ."

  no lock on bathroom door and dripping bath tap . otherwise ok

  Reviewed by Sue3.4★Mar 2024

• "Great holiday cottage!"

  Light, bright, warm and cozy. Well maintained garden, and easy access to nearby towns and villages. Nice, well thought out kitchen with all basic needs covered. Obviously it is by definition an older property and therefore you should not expect perfection, There are some small things that need minor attention, but we really enjoyed our stay and will definitely consider coming back again!

  Reviewed by Adrian4.7★Nov 2023

• "Couple of problems ."

  .the back door is not easy to lock and unlock. Biggest problem is the bathroom door handle it is not working and i actually got stuck in the bathroom as it would not open. luckily there was someone else in the house who pushed a knife under the door. if it had been my granddaughter she would have been very upset and if there had been no one in the house as well it would be a big problem Toiletries in the bathroom would be good even if it was just handwash Otherwise everything seemed ok

  Reviewed by Sue3.1★Oct 2023

• "Accessing the property was easy using the lock box as we arrived in the evening."

  However, on entering the property, we noticed that there were cobwebs around the living room ceiling and cups and cutlery in the kitchen needed cleaning before use as had food stuck to them. A positive was that the kitchen was well stocked with cutlery and crockery for use. Upstairs the shower was in need of a good upgrade as mould was evident in the seal and around the doors and the shower caddy was rusty and unusable. Topping this off though was having to move bedroom draws( children had dropped toothbrush behind) and finding a sanitary towel stuck to the wall! Due to the short length of stay we did not report this at the time but felt as though this cottage could be a lovely stay if cleanliness was properly maintained.

  Thank you for your comments. We are sorry to hear that everything was not to your satisfaction and have taken immediate steps to address the issues raised. The cleaners have been advised of the areas requiring attention and remedial action has been taken. Maintenance has been scheduled to resolve the issues with the shower sealant and cubicle. We can only apologise for the discovery behind the bedroom drawers. Moving furniture was not previously part of the cleaners brief, it has now been added to the routine inspection schedule. We do hope you will return on another occasion, and that these matters did not impact your stay too much. Kelsall Hill Equestrian Centre Property Owner

  Reviewed by Phil2.5★Oct 2022

• "We booked the cottage for 18 nights whilst we had building work done on our house locally ."

  We requested a vacuum cleaner to be told that if they could not drop it off we could go a pick one up! My granddaughter would not visit due to the mice,I was told by Jane when I rang that mice are part of the joys of the countryside, in my opinion the smell is not joyous, although they do provide Mouse traps! The sofas are old and uncomfortable, likewise having the bed pushed against the wall does not make it easy to get in the bed. The rooms are spacious they just need rearranging. The worst thing was the dirty shower with a rusty holder for toiletries.

  Reviewed by Stephen1.9★Sep 2022

• "We loved the cottage and had a wonderful holiday."

  Our two children loved their stay and it was great that there were so many toys provided. My only query is that I wish that it had stated that the cottage was on such a busy main road as this was a little bit worrying as we had such a young child as part of our party. However he had a wonderful time playing in the spacious garden. Thank you for a great break. We would definitely return.

  Thank you for your feedback. We are delighted to hear that you had a wonderful holiday. We do appreciate the road outside the cottage is a busy one. There is off road parking available at the rear of the property which can be accessed directly from the rear garden of the cottage. We are pleased to hear your little one enjoyed playing in the garden and hope to see you again soon. Kelsall Hill Equestrian Centre Property Owner

  Reviewed by Lillian4.1★Jul 2022

• "I have rent cottages for over 20 years and this one was the most disappointing it was not clean."

  We did do some cleaning ourselves there was grease on the oven trays the high chair was dirty we did not use it ,the table was sticky we cleaned etc etc , the stairs are really steep to go upstairs to the bedrooms the bathroom room was nice big but again the shower caddy was rusty it just gives a bad impression they cost a few pounds to replace , the sofas have seen better days they sink in the middle also as reported in one of the reviews there was lots of open packets of spices ,sugar etc from previous tenants this is not best idea in the present climate , the cottage needs some TLC and a new cleaner .A outside at the back would be helpful

  Reviewed by Gerry2.5★Dec 2021

• "We had a lovely stay in the cottage which is ideally located to explore the area and it is cosy and comfortable."

  However it is not up to the standard of a Sykes 4 star property and is in need of some TLC. When we arrived, we had to purchase and replace the stairway light bulb as there are no spares, temporarily repair curtain hangers and clean the kitchen surfaces, chopping and food preparation boards and oven trays. The cupboards contain aged food products from previous occupants which shouldn’t have been left in the current health ‘climate’. The kitchen cupboard door next to the oven is melted and badly burned giving rise to a safety concern when you first arrive. Property information needs updating, in particular there is no information on what days to leave out recycling bins or food waste bins. The roof above the attic bedroom window needs attention as the ceiling plaster is soaked probably due to a missing or displaced roof tile. TV aerial reception is poor, only BBC 1 and BBC 2 are viewable. At present this is not a 4 star property, but it wouldn’t take much to make it one.

  Thank you for your feedback. It is a shame that you did not make contact during your stay as we would have assisted you if we had been made aware of any issues. I have since spoken to the cleaner about the cleanliness comments and this will be addressed by them. Unfortunately, a previous guest had melted the cupboard door next to the oven and a new door is on order and will be fitted as soon as possible. The heating has been turned up and we are going to repaint any damp areas and the TV- channels have been re-tuned Thank you again for your comments. Property Owner

  Reviewed by Kevin3.4★Oct 2021

• "The accommodation suited our needs however there were just a couple of small points that could receive attention: 1."

  The driveway leading to the rear of the property could be trimmed back as the brambles came into contact with our car. 2. The bathroom wash basin plug didn’t function properly. 3. The information folder was out of date and the CO2 Test Certificate was out of date. 4. Couldn’t see any PAT test certification on appliances. 5. Couldn’t see the point of an empty bookcase in the dining room - it just takes up limited space. These are just minor observations and would not influence me on not staying again.

  Reviewed by David3.8★Oct 2021

• "Front door broken and could not be used."

  Freezer totally frozen and could not be used to store food. Carpets filthy and stained. Mattress appears to have gone in double bedroom downstairs. Cleaning was ‘adequate’ on arrival. Missing curtain hooks and curtains hanging off, letting in light. Barely enough hot water for one shower.

  Reviewed by Lindsey2.2★Aug 2021

• "The cottage was beautiful, well equipped, comfortable and clean."

  Would definitely stay again

  Reviewed by Stacy5.0★Aug 2021

• "We had the most amazing holiday, some reviews regarding road traffic noise is overdone, we would definitely come here again."

  Reviewed by Hentshi5.0★Jul 2021

• "Glass left on the floor outside from previous party."

  Was a hazard to my kids. Basic necessities one expects at a holiday home like washing up liquid, sponge, kitchen roll and toilet roll were missing or inadequate. General cleanliness was below par. On the plus side, the equestrian centre who administer the property were very responsive to any issues that I had and did their best to resolve.

  Reviewed by Ameer2.2★Jul 2021

• "Several review comments mentioned noise from 2 main roads but quickly got used to this so it wasn't a problem for us."

  Situated in a lovely area of countryside.

  Reviewed by Adele3.8★Apr 2021

• "Lovely cottage, refurbished to a high standard and very well equipped."

  When you go away you expect the place to stay to be at least as nice as the place you live in. This felt very homely.

  Reviewed by Kenneth5.0★Jan 2020

• "The cottage was very nice, clean and well equipped, but it really is in between two busy roads."

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  Reviewed by Deborah4.1★Aug 2019

• "Lovely little cottage."

  Pictures didn’t do it justice.

  Reviewed by Ben4.4★Jun 2019

• "Information booklet provided by owners was excellent."

  They covered everything and more, it came in very handy. Lovely house, clean and tidy, welcoming too. Thankyou.

  Reviewed by Norma5.0★May 2019

• "The cottage is on a fairly busy road."

  Reviewed by Jeffrey5.0★Sep 2018

• "Only downside on noisy road junction"

  Reviewed by Sarah4.4★Aug 2018

• "Really pretty cottage with a great garden for kids to play in."

  Well equipped kitchen with everything needed for cooking. Barbecue looked a bit tired so didn't use it could probably do with a new one. Very well situated to Chester with a park and ride close bye and lovely restaurants nearby, best we visited was pesto at cabbage hall superb!! Had great weather when we were there so drove to a little lake for a swim - wonderful. Great holiday and will definately return to Chester area... Thank you

  Reviewed by Marion4.7★Jul 2018

• "The accomodation was spot for us as we had 2 young girls (18-21 months) and a 7 year old and the garden was perfect."

  There was plenty room for them run around and for us to sit and socialize. House was just what we were looking for and peaceful enough. We will definitely stay this cottage again.

  Reviewed by Jamie5.0★Jun 2018

• "The cottage was equipped really well."

  It was more modern than we anticipated. Would have appreciated more toilet rolls.

  Reviewed by Kevin4.7★May 2018

• "This was a last minute booking after an owner canceled a booking, so we were rushed to find a place for our last three weeks in the UK."

  The Sykes lady on the phone was very patient and helpful.

  Reviewed by Bradley3.8★Aug 2017

• "Beautiful home."

  Clean, cosy and everything you need. Wonderful shower Will defo be back.

  Reviewed by Ray4.8★Apr 2017

• "Lovely cottage, good facilities, very clean, will defenitely go back."

  Reviewed by Mandana4.8★Mar 2017

• "Amazing little home!"

  Had the best two weeks living here. Would definitely come back to this home.

  Reviewed by Valeria5.0★Feb 2017

• "Lovely cottage, but when packing do remember to pack and bring your own Logs ."

  I've stayed in many cottages with a log fire, but this is the first one where logs are not supplied. Unnecessary in my opinion. Nice cottage though.

  Reviewed by Steve4.0★Feb 2017

• "As soon as we walked in the cottage felt homely, very clean, lots of kitchen equipment never wanted for anything."

  Reviewed by Yvette4.8★Oct 2016

• "The cottage was really spacious and clean, the garden was large and our granddaughter enjoyed playing in the garden."

  Views and walks were incredible just like being at home. We were in Chester for a family wedding which was great and would visit again however, the adults were unable to sleep due to the extreme noise of the traffic. It was fast and ongoing all night no matter which room you were sleeping in. This really spoilt our holiday as we were all so tired.. On the day of our departure the cleaners turned up at 9am on the doorstep it all felt really rushed we were packed and out by 9.25am so it was not like we were late and putting them behind. Other than no sleep we enjoyed our stay. Mrs Upton

  Reviewed by Linda3.8★Aug 2016

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