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"TV wasn't working and owner already knew about it."
Broken lamp bulb in lamp. Hair in shower plugholes. Greasy, dirty oven trays and hob splashbacks. Definitely not vacuumed around edges or fireplace prior to arrival. Asked to clean before departure - no cloths, empty cleaning product bottles. The vacuum cleaner dropped more fluff than it picked up! The dryer water filter was overflowing when we went to use it. Parking in garage impossible as always cars parked in front of it. Somewhat underwhelmed.
Thank you for your feedback, we are sorry you did not have a better experience. The issue with the TV has now been rectified. We are sorry you were not happy with the cleanliness of the house as we don’t usually have a problem with our cleaners but we have passed on your comments and will monitor them.
Property Owner
Reviewed by Tim2.2★May 2024
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"Great house in a great location"
Thank you for your feedback. We are very pleased that you enjoyed your stay.
Property Owner
Reviewed by Janine5.0★May 2024
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"This is a very good property, and the space is great."
It was well-positioned in the centre of Buxton, easy to park two cars, and extremely comfortable except for one bedroom (hence losing one mark). The house is very well equipped. It was easy to park, and Morrisons is only a walk away. You could have a good holiday here without a car, as everything is so close. Of the three double bedrooms, one has the boiler in, with a sign to not switch it off. However, having the boiler on meant the room roasted, and was extremely difficult to sleep in. Also, the boiler timer ticked incessantly all night, and anyone switching a tap on made a very loud noise in the pipes in that room. You could also hear any noise in the room below from there. My son and his wife who were in the room did switch the boiler off so they could sleep, which meant we had no hot water to shower in the morning until he woke up and we could switch it on again. Inside the house was very clean. However, outside, the gate to the neighbour's back yard was broken and off its hinges (and we had a dog with us), and the passage between the two houses was scruffy, particularly compared to others in the row, with broken slates, etc. on the ground (hence one mark off for cleanliness).
Overall, we were very pleased with our stay, which we felt was better than our expectations.
Thank you for taking the trouble to leave a review. We are very glad you enjoyed your stay. We are sorry your son and his wife found the boiler disturbing. The gate has been fixed and the garden is secure for pets again.
Property Owner
Reviewed by Stjohn4.4★Mar 2024
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"Buxton was a great spot for our break and the house was very well situated, an easy walk into the town centre and to the large supermarket."
The welcome pack was superb and the provision of logs for the wood burner was greatly appreciated and saw us through the first 2-3 days. Lots of books, games and jigsaw puzzles was a nice touch too. The kitchen was a good size, with all key appliances and the first floor bathroom was very good. Living room chairs very comfortable and the dining table was a good size, plenty big enough for 6 people. The beds were all very comfortable, everyone slept well. We did have a small issue with the dishwasher, and the owners responded really quickly to get it sorted. The on-street parking was easier than we had feared, even when we had three cars there. Overall, a very enjoyable stay.
Thank you for your feedback we are glad you had a great stay.
Property Owner
Reviewed by Chris4.7★Dec 2023
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"The owners were very attentive and had left a brilliant little Christmas gift and welcome pack."
The kitchen was well equipped with plenty of utensils. Not toddler proof but we managed (owners did supply a fire guard when asked, thank you) we brought our own high chair. I booked for a child should have booked for an infant so my error. The beds were comfy. Great location to explore Buxton and surrounding areas.
Thank you for your feedback. We are glad you had a lovely stay.
Property Owner
Reviewed by Linsey5.0★Dec 2023
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"Really warm and comfy."
Great for the dog to have the park just round the corner.
And there was an EV charger 10 minutes away too, so all went very well indeed.
Thank you.
Thank you for your feedback we are really glad you had a lovely stay. Cath and Sarah.
Property Owner
Reviewed by Cliff5.0★Oct 2023
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"Comfortable, homely and central, we had a fabulous time at No."
13 where we stayed to celebrate a special birthday. The games room was an added bonus prompting family tournaments in table football and darts. Sarah and Cath left a lovely welcome pack, even including treats for the dog. Street parking, although busy, was not a problem despite having three cars, we used the garage to accommodate a Ford KA with no issue.
We would highly recommend this accommodation to anyone considering a visit to Buxton.
Thank you for your lovely feedback we are glad you had a lovely stay. Cath and Sarah.
Property Owner
Reviewed by Kathryn5.0★Sep 2023
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"This was a lovely cottage on a residential street, with just about enough room for on-road parking (and parking in front of the property's garage - always pays to read the welcome book!"
). Plenty of room (there were 3 of us, but 6 would fit in just fine), and the place was clean and tidy too. I got a very considerate text apologising that there had been some damage to the carpet caused by cleaners but we wouldn't have even noticed it otherwise. A well-stocked kitchen and lovely set of teas, coffees, chocolates on arrival, and something for our furry friend too! The only thing that was less than ideal was that the skylight in the loft room doesn't really seal properly so you can hear everything that's going on outside, but this was a minor quibble. Very nice property, and we'd recommend it!
Thank you for your lovely review we are pleased that you enjoyed your stay. Cath and Sarah
Property Owner
Reviewed by Ian5.0★Aug 2023
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"The house was very well equipped and comfortable and in a great location for pubs/shops/restaurants/takeaways, but we did have an issue with dirty carpets downstairs and when we tried to hoover so that our 8 month old granddaughter could crawl around, there was little to no suction on the hoover provided which resulted in my son in law stripping it down and washing all the appropriate parts, filter etc."
, before we could use it. The owners are aware of this as I contacted them myself and it would seem that builders who have recently done work at the house had used it and not emptied or cleaned it out afterwards.
Thank you for your feedback . We really appreciated you contacting us during your stay so that we could help whilst you were there. There is now a new hoover at the house and the carpets are being cleaned this week. We are glad you enjoyed your time in Buxton and found the house well equipped.. Thank you Cath and Sarah.
Property Owner
Reviewed by Amanda3.8★Jun 2023
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"Lovely stay"
Thank you glad you had a good time.
Property Owner
Reviewed by Jessica5.0★May 2023
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"Great location
Slept 6 comfortably
Very well equipped
Very clean
I always ask myself, would I go back and the answer is definately Yes!"
Thank you for your feedback glad you had a good time. We look forward to welcoming you again in the future.
Property Owner
Reviewed by Trevor5.0★Feb 2023
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"It was an absolutely beautiful cosy cottage with all the first class fasciitis available in the property and spot less."
Owners were very kind and helpful. Great location to explore Buxton , castleton nearby. Parking no issues on road, We will highly recommend this massive cottage.
Thank you for your feedback we are glad you had a lovely stay
Property Owner
Reviewed by Nur5.0★Feb 2023
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"Need more hooks to hang coats without going down to basement."
also coat and robe hooks on backs of doors.
sink.in a really awkward place. layout made kitchen difficult to work in. decorate basement and the stairs going down to it. Would make it much more inviting.
lovely spacious accommodation in ideal location. like the effort made with the chritmas decs. very warm house and beds comfortable. especially the Queen bed! that was ours. would definitely stay here again. also great shower pressure in main bathroom. tumble dryer and dishwasher washer a great facility. Something I always look for when booking. like the open plan living area! A very happy customer.
Reviewed by Hayley4.4★Dec 2022
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"Fantastic cottage, really spacious and homely."
Comfortable beds, slept really well. All really clean.
Good location - only 5 minute walk to high street.
Parking fine, only one occasion when couldn’t park directly outside cottage. Back garden straight from kitchen door provides enclosed space for dog. Games room is an added bonus and table football great fun. Decor lovely. All in all would highly recommend.
Reviewed by Dawn5.0★Oct 2022
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"A beautiful cottage that is close to central Buxton and an excellent base for exploring the town."
We received a lovely welcome pack on arrival with wine, biscuits and treats for our dog. The rooms were wonderful and we loved our stay here. Would recommend highly.
Thank you for your feedback we are glad you had a lovely stay hope to see you again in the future. Cath and Sarah
Property Owner
Reviewed by Elizabeth5.0★Sep 2022
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"Off street parking was not as described in listing and was not suitable for our car."
Neighbour very aggressive about on street parking. Check out altered only days before arrival, very early and staff arrived even earlier.
Beautiful house in excellent location as long as steep stairs not a problem. Spotlessly clean and well appointed with good facilities and host very helpful.
We are really sorry you struggled with your parking. There is a garage but it is only suitable for smaller cars and other than that it is on road parking. It was Buxton festival whilst you were staying which I think will have made parking more challenging than usual. We have also spoken to our over enthusiastic cleaners to ensure they do not arrive as early again. I am glad the house was spotless and you enjoyed the house.
Property Owner
Reviewed by Eamon Dermot3.8★Jul 2022
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"We had a wonderful time in the cottage with friends and family."
We found almost everything we wanted.
We will recommend others to stay there
Reviewed by Sahela4.4★Jun 2022
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"Good location and facilities."
Thank you glad you had a good time
Property Owner
Reviewed by Peter5.0★May 2022
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"Great location, clean, comfortable and modern house and a good base for our family of four holiday."
Thank you for your feedback we are glad you had a good time
Cath and Sarah
Property Owner
Reviewed by Andy5.0★Apr 2022
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"We had a great time staying at Victoria Park, you are literally 5 mins from Buxton Town centre."
We loved the Pavilion where there was an exhibition on & live music. Also visited Monsal Trail, Tramway museum & Chatsworth. Lots of parks and wildlife on the doorstep, I spied a squirrel on the tree from the lounge window! The house itself is in a very quiet area, we didn't hear any noise at all from neighbours! No issues parking outside either. We were very lucky with the warm sunny weather too on our visit. Wouldn't hesitate to recommend a coming here as it has everything you need for a great holiday.
Thank you for your feedback. We are really pleased you had a good stay. Thank you for the ideas of where to visit, Buxton has lots to offer. Thanks also for your suggestions in the visitors book we have sorted the gauntlets for the stove and will look into the other one. Thanks Cath and Sarah.
Property Owner
Reviewed by Jill5.0★Mar 2022
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"Lovely place, immaculately clean and tidy, very spacious and would easily ..."
Lovely place, immaculately clean and tidy, very spacious and would easily accommodate 2 families or a large group,, all great only slight critism is being such a big house with high ceilings it was slightly cold at night times and a little bit draughty downstairs but upstairs was fine and this was a very minor issue, the owners Cath and Sarah left a lovely welcome pack and answered any questions straight away via text, we would definitely recommend this place to anyone thinking of staying in Buxton as it's very nice and ideally located for the centre
Thank you for your feedback. We are really pleased you had a good stay. Thank you for the comments on heating we will look into this. Cath and Sarah.
Property Owner
Reviewed by Gary5.0★Mar 2022
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