The Tom Wragg Suite

11 Customer Reviews

• "Lovely holiday cottage with plenty of space for 8."

  Large lounge with great TV, just internet connection/wifi not good in there so spent more time around the kitchen table. All bedding and towels great. Be prepared for visits from the farm dogs but not too much of an issue. Plenty of crockery, dishwasher tablets provided along with some tea bags, coffee, biscuits and unpasteurised milk. Would use the cottages again.

  Reviewed by Gail4.4★Aug 2024

• "V lovely couple who run the farm."

  They are obviously working very hard on their farm. However, they weren't very happy with me contacting them as regularly as I needed to for help with the problems we had. The farm smell was overwhelming as we're very close to the cow sheds. We needed help immediately because if the wind blows the wrong way the smell of the sess pit comes into the bathrooms. 1 table cloth made eating at the table difficult for 4 days as it couldn't be wiped down. The actual table is incredibly sticky, needs sanding and re varnishing. I asked for some spare table cloths and got 1 extra, so I ended up washing them and eventually went and bought my own. One of the farm dogs paid visits to our back door and barked at our dog, driving her crazy inside the cottage. Another night, she also barked at us outside, off lead. This meant I called the owners again and was reminded they get up early to milk and we'd awaken them. A different farm dog poo'd right outside our front door. One of the chairs at the dining table collapsed with me on it. I fell onto the floor and called asking for new chairs. I was simply asked if I could wait until morning. No one asked if I was OK. 2 chairs were dropped outside in the morning. I don't think that's ok. I don't think you work closely with the owners to resolve issues do you? Most of these issues are already published... some of these issues can just be resolved. It is a shame because they seem super nice, have a beautiful spot to share with guests and have a gorgeous working farm.

  Thank you for your feedback. We were very helpful when contacted on numerous occasions, one being at 11.15pm because one of the farm dogs were barking because all the children were running about at the end of the yard shouting, the dog was clearly just wondering what was going on at that time of night as did we when we had a phone call at that time. To which I responded to the call and advised we have to be up at 6.30 every morning and also i had a 7 month old baby beside my bed asleep for a phone call of which the matter was resolved by the time we had got out of bed to sort out. I was informed upon arrival of the guests of the smell of drains to which I responded to immediately and went down and sorted this out for them. We have septic tanks here and the smell does sometimes come back up the drains if the wind is blowing in a certain direction. The lovely gentleman fully understood this and stated the joys of being rural, exactly my point. Also we live on a working dairy farm of 600 cows the smell is not going to be that of flowers and fresh air I'm afraid. My advice is not to visit a farm again maybe Property Owner

  Reviewed by Lorna1.3★Aug 2024

• "The Tom Wragg Suite was ideally located with beautiful views."

  The Suite itself was clean, tidy with good facilities. However, the garden for our dogs was not secure and people didn't pick up there dogs mess. We understand it is a working farm but the farm dog appeared outside our back door several times and was quite threatening and the pooh at front and back of the Suite was the farm dog. As I suffer from arthritis in my hands I found the shower in the en-suite was very difficult to turn on. Also the WiFi didn't work in most of the Suite. However, we enjoyed our stay.

  Reviewed by Kevin4.4★Jun 2024

• "We had a lovely stay at Thomas Wragg suite."

  We were a group of 5 adults and 3 children and we all fitted comfortably. The farm provided some added entertainment and the cottage was really well located for accessing Matlock and Bakewell. The owners were really helpful and friendly.

  Reviewed by Rebecca4.7★Apr 2024

• "Had a lovely weekend."

  However I would strongly suggest a handrail be installed at the back door. The steps are a little steeper than usual and it is very easy to catch your head on the lintel.

  Reviewed by Phil3.8★Jun 2023

• "Had an enjoyable Xmas with the family."

  Disappointed no Xmas decorations were up so made a dash to Bakewell and brought some in . Comfy clean and large enough to cater for 8 . Some odours evident as you went in which you would expect on a working farm , however think this was down to the drains as the smell in the bathroom was quite strong at times . Otherwise had a lovely time thank you x

  Reviewed by Elizabeth4.4★Dec 2022

• "Great, clean home with wonderful views of the hills and countryside for a trip away with friends."

  Easy to find. Bedrooms good size. Perfect kitchen to gather round in and house warms up nicely. The animals on the property were lovely. We were at the property with one or two younger people who weren’t used to having weaker internet but for the rest of us it was nice to disconnect. There is very good signal outside of the house, within the property walls there is wifi but if there are more than 3 people, it will not be strong enough if you plan to work on emails etc from the property. Sykes was also very easy to deal with.

  Reviewed by Amy5.0★Oct 2022

• "The location is brilliant and the kitchen fantastically equipped."

  The twin beds, especially, were really comfy. But there was quite a few issues with our stay, which would have been more acceptable if the property had been priced lower, but for the money we paid we were disappointed. We did contact the owners a couple of time to help resolve issues, and they responded in a timely fashion, but it didn’t resolve the internet issue: -upstairs toilet incredibly loud with a prelonged flush- meant we didn’t flush it at night so didn’t wake the baby and kids but but the morning with no ventilation and upto 6 uses is stunk! -only 4 toilet rolls provided- we ran out on the last morning. On leaving we mentioned this to a member of staff who quite rudely told us it’s self catered accommodation so there are 4 complimentary rolls. I understand the sentiment, but having stayed at a number of holiday homes, basic amenities like this, at a home of this cost, are a basic expectation. Just put a few extra in a cupboard? - internet doesn’t work. The network “Haddon” that the users said we should use, on response to us contacting them, appears at odd moments fleetingly then disappears. There are 2 other internet options available that appear (MikroTik-6A13CC) which I imagine are the boosters? Have no internet access once you connect. We were unable to use the internet during our stay. - insufficient towels for the whole party. No towels in one of the twin rooms so the children had to share our bath towels. - kitchen table had a table cloth on which got grubby after the first day (we were eating all our meals at the house with 3 children) so we removed it and the table underneath was sticky- we cleaned it several times but couldn’t get it to a acceptable state. It’s a beautiful table but need some TLC to sort the stickiness. -lights all flickered, on the Sunday evening it was so bad in the kitchen we could barely see to cook! Again contacted the owners as concerned it was linked to the rain and there was a fault. They reassured us it wasn’t. If this info had been included, in a welcome pack, for example we would have considered it and interesting quirk! - living room is a little uninviting, some shelves or a few pictures on the wall would really soften it. - piles of dog poo in the grass out the back. Difficult for owners to monitor this during stays but wanted to make you aware. On another note just to make the owners aware during the heavy rainfall on Sunday the walls at the back of the house, upstairs and down became visibly damp and damp to touch.

  Reviewed by Danielle3.1★Oct 2022

• "We have just returned from a very relaxing week at the Tom Wragg Suite."

  It is situated on a hill above Bakewell with a lovely view of the countryside. The place is on a working farm but there was very little disturbance from the farm itself. It was clean and comfortable and ideal for my family including our 3 dogs. The large kitchen was adequately stocked with pots, pans and utensils should you wish to cook (we were happy to eat out in the pubs in Bakewell and the surrounding area). It has a large lounge with a large screen tv. The bedrooms were of a good size, 2 doubles (1 with en-suite shower) and 2 twins) each with comfy beds. The only slight negatives were that we couldn’t use the wi-fi (we could log on to next doors from upstairs so wasn’t a massive issue) and the cistern in the main bathroom was very noisy and as it is next to the 2nd double bedroom it made for an interesting nights sleep. I really like Derbyshire especially the Bakewell area and if you are thinking of visiting with a group of up to eight people, you can’t go wrong with Burton Farm Cottages, Tom Wragg Suite. It is a lovely place in a lovely setting in a lovely area. I highly recommend it. Andy

  Reviewed by Andrew4.7★Sep 2022

• "We had problems with the en-suite shower, it was difficult to turn on."

  The markings around the oven knobs were worn away but we eventually sorted it out. Lack of saucepan lids. There was no information about facilities in the cottage or the surrounding area. It would be a good idea if owners stayed in their properties for at least 24 hours so that they could find out any problems.

  Reviewed by Susan4.1★Sep 2022

• "The property is excellent."

  Second time we stayed there. All good, great improvements made. All comfortable. Suggestions: If possible, a toilet at the bottom floor where there`s an unused closet would be a great addition to the house. It`s right under the main bathroom upstairs. Plus a few more electric plugs in the master bedroom and kitchen. Everything else perfect. Plenty of scenery to view and parking spaces available. Absolutely lovely. We intend to be back for a third time.

  Reviewed by Edna5.0★Jun 2022

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