Rock Mill Apartment

5 Customer Reviews

• "The apartment is exactly as the photos show."

  It is on the third floor at the back of the building away from road noise and looking out onto the rock face, trees & foliage. The sun does shine this side of the building and we were envious of the apartments next door, both sides, as they had a small balcony with table & chairs & we would have loved to be able to open the doors & get outside as our apartment was very hot - 25C with both sash windows open all night - our dogs felt the heat as did we. When we arrived we expected to just turn the key and open the door as it is on an internal corridor. However we couldn't get in and luckily the cleaners were still in the corridor so they helped. Even so it took them a few minutes to open the door and they told us that they have problems too. Having watched the lady lift the handle / lower the handle before putting the key in and turning, I realised that the lock was not a simple lock, but the same as our double glazed front door. The door itself was not a simple hotel room type door. It is a very heavy fire door so you have to give it a good shove to open. The oven is a combination microwave oven with instructions. We did not find instructions for the induction hob (2 places). We have never used one before as we have a gas hob. All we got was a Lo sign until eventually my husband put a saucepan on the hob and magically it went on. The tv is a smart TV. I sent a message to the owner as we couldn't get normal tv channels - we have Sky tv at home and Netflix, but very rarely use the apps other than catch up. We eventually got used to it, but not a fan. There are lots of plates & bowls ( a dinner service of them), but fewer glasses and we would have liked much larger cups or mugs. The settee, which is of good quality material, is saggy / uncomfortable, but it is large enough for 2 to sit on. A broom and dustpan & brush is provided together with a dish-cloth, scourer sponge, tea-towel and washing up liquid. There is a nice big cupboard in the bedroom with shelving, where you can hang clothes, store bags and suitcases. I would have liked a full length mirror hung on the back of this cupboard door & a light weight battery operated sweeper (£69) to suck up bits from the hard floors daily. They also do not appear to recycle rubbish as everything goes in a large bin in the apartment. There were many people staying on & off, a large car park with an electric charger, children's play area and BBQ. There is a walk for dogs opposite the Cupola restaurant on the other side of the road. It is quite steep, but you can let the dogs off the lead. There is a lady receptionist in the lounge area from Thursday to Monday. The Cupola restaurant next door is also very nice. It is open every day until 8pm (pizzas only in the evening) and on the week end a fuller menu. We visited Eyam, plague village, up the road, Bakewell, Buxton, Ashbourne, Matlock Bath and Castleton - we have already been to Chatsworth House, which is very close. There are apartments for sale & if the journey was much shorter I would be tempted to buy because this is a quality development. We really enjoyed our stay.

  Reviewed by Ann4.7★Aug 2024

• "The 'Magic' of photography."

  We did expect the apartment to be a bit larger and with just one sofa very hard for 2 people to get in comfortable/relaxing position to watch TV. Eating table also very small but understand size of apartment dictates maximum use of limited space. Would have been nice to have some info on local sights/walks etc in apartment or reception. Based on places we have previously stayed at we would place apartment cost at higher end,and that is primarily down to size. No complaints about cleanliness etc, and location is excellent.

  Reviewed by Dermot3.1★Aug 2024

• "Spotless. Very clean Very helpful staff."

  Great walking and climbing. Superb pub 'the bull' in foolow. Eyam a facinating place to explore . Exactly as described

  Thank you for booking your stay at my apartment. I’m really glad that your stay was enjoyable and that the property was to your liking. I look forward to welcoming you back in the future. Property Owner

  Reviewed by Jan5.0★Jun 2024

• "A lovely apartment in a good location for visiting local attractions and great walks."

  The bed is really comfy, a lovely shower and lots of cooking equipment and crockery. We felt some drinks coasters would have been a good idea, as putting hot mugs on the lovely new furniture, felt wrong! Easy key collection and helpful, friendly staff on reception. Food at the Cupola is amazing, we just wished they had been open more evenings! A great place to stay with everything you need, can’t wait to return!

  Thank you for booking your stay at Rock Mill and for leaving lovely feedback. I’m really glad you had an enjoyable time and that everything was to your liking! It was a pleasure having you to stay and I look forward to welcoming you back in the future. Property Owner

  Reviewed by Catherine5.0★Jun 2024

• "We really enjoyed our stay."

  The Apartment complex is situated in a lovely village with lots of walks and a nice pub and little Fish and Chip Shop - chips were amazing, unfortunately there was no firepit in the communal area as advertised, but there is a nice seated area where we enjoyed a bottle of wine. The Apartment itself was lovely and spacious, although I did struggle with the height of the top cupboards and getting things out. On leaving we put the keys back into the Key safe and left the complex, unfortunately a member of staff took the key and had not advised leading to a phone call advising we had not returned the keys. We returned as was 30 mins away luckily - to then receive a text message to say keys found, but had already arrived and had this explained by the lovely receptionist. The tone of the call was not pleasant and the gentleman was quite patronising and this has put us off staying within this particular Apartment again, however would return to the complex just in another Apartment. Would really recommend the Apartment block and area though.

  Thank you for booking a stay at my property, I’m really glad that you had an enjoyable stay for the time you were in the apartment. I am very sorry for the mix up regarding the keys and for the fact that you kindly returned to the apartment. As you have mentioned, this was due to a miscommunication between cleaning staff. Lessons have been learnt and procedures put in place to stop something like this happening again. Once again, sincere apologies and I hope you would consider booking here again in the knowledge that there wouldn’t be a repeat of this incident. Property Owner

  Reviewed by Susan4.7★May 2024

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