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"Lovely place to stay in a great location!"
Exceptionally clean, spacious and modern accommodation with great facilities!
Thank you for your feedback! We’re so pleased you had a great time, and hope to welcome you back again in the future. With best wishes
Property Owner
Reviewed by Michael5.0★Sep 2024
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"Modestly priced and well located for outdoor pursuits."
Outside seating was comfortable and it had a nice aspect for morning sun. Dog-wise, it seemed very secure, being fenced all the way around. Plenty of secure, off-road parking. Bathroom, shower and bath were good when the hot water was working. And the towels were of a heavy weight and good quality. The beds were comfortable.
However, some things need addressing:
ACCURACY OF LISTING:
I couldn’t see a lake from the garden, the garage was locked so there was no bike storage as described, the view from the patio doors was of a red brick outhouse and the line about alfresco dining with pretty lake views as your backdrop is just plain mis-selling.
CLEANLINESS:
It looked and felt clean on arrival.
However, the bathroom bin, with no bin liner in it, hadn’t been emptied and contained previous occupant’s rubbish, including waste from feminine sanitary products.
A smell from the kitchen cupboard under the stairs when investigated revealed a filthy and wet cleaning mop.
The freezer drawers contained split bags of ice and split bags of frozen veg and ice lollies from a previous occupant.
The tiny vacuum was over-full and filthy. There was no simple dust-pan and brush. Nor hot ash box/bucket for waste from the wood burner.
COMFORT:
Beds had not been set up as requested (twin rather than double).
The house felt very cool at all times. Drying anything wet or damp was a challenge.
FACILITIES & MAINTENANCE:
Towels had been laundered, rolled nicely and placed on the beds, but we discovered one was still wet and the other three were still damp.
Hot water run out several times. Reporting it, we did get a speedy response and the next day it was better. Sadly, the day after, on our leaving day, the showers once again were cooler.
The only information in the welcome folder relating to the property was the wi-fi, which did work well. There were no instruction manuals for any of the equipment or white goods. For someone not familiar with the Hive system, attempting to operate the heating/hot water would have been impossible. The contact numbers (including emergency) were for the cleaner/housekeeping company with a request to call during business hours.
The air-source heat pump heating system was completely ineffectual, and we had to resort to the electric-oil filled radiators provided.
Personally, a little more information about the heating, hot-water and change over expectations would have been useful.
Hi Jenny, thank you for your feedback. I have asked Sykes to update the reference to the lake view, I’m not sure why that was in there. And thank you for all other feedback, it is really helpful to us, with best wishes
Property Owner
Reviewed by Jenny2.5★Aug 2024
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"Great stay."
Lovely location.
Thank you, we’re glad you enjoyed your stay
Property Owner
Reviewed by Martin4.4★Jun 2024
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"Cottage was cold on arrival, the heating was not working and clearly had not been working for some time."
After an hour the owner arrived and managed to get heating working but this should have been picked up by house keeping before our arrival, we spent a cold first evening in the cottage. Additionally milk provided was out of date by several days on arrival, poor house keeping / maintenance.
Hi Claire, we’re so sorry it was cold on arrival, it was checked a few days before, but had clearly gone off just before you arrived. We got it running within an hour, but we appreciate it will have a taken a while to warm up.
With regards to the milk, the housekeeper had bought it that morning, but didn’t check the date from the shop, so frustratingly it must have been out of date upon purchase.
Thank you for letting us know, with best wishes
Property Owner
Reviewed by Claire4.1★May 2024
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"A lovely property in a beautiful location."
We had everything we needed for a wonderful stay. Thank you!
Thank you for your feedback, we’re glad you had a lovely time and hope to welcome you back again soon x
Property Owner
Reviewed by Sarah4.4★Mar 2024
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"We had a lovely week at Golf Links, it was great to be able to cross over the road and walk in the forest, especially after snow, as we did not need to drive and the forest looked so pretty."
Also lunch and breakfast at the Visitor Centre were excellent.
The cottage itself is great with a lovely new kitchen and bathroom, an excellent shower, big luxurious bath and comfy bed. WiFi coverage is excellent.
Our biggest disappointment was how cold the cottage was to start with, the central heating does not seem capable in cold winter weather. However from Tuesday it warmed up and was very cosy thereafter. I don't know whether this was because the weather had warmed a little, or whether the cottage had been empty and unheated before our arrival and takes 4 days to warm up?
Certainly we were very grateful for the provision of stand alone electric radiators, even though these were filthy. A shame as the cleanliness of the cottage was generally good, except for these and the sofa, which needed a good hoover on arrival, as mentioned by a previous visitor.
We were also surprised that the log burner was not laid ready for use (or even cleaned out from its last use) as in other cottages we have stayed in.
Finally, we have definitely been spoiled by the generosity of welcome baskets in cottages lately, so were rather surprised to receive nothing here, even though other visitors had left thanks for goodies. We will try not to take this personally!
Thank you for your feedback, it’s really important to us. We had no idea you hadn’t been left a welcome pack or the fire hadn’t been laid for you, so I have communicated with the cleaners who clean the property, so please accept our apologies. We will make it up to you if you come and stay again ;-)
With best wishes
Property Owner
Reviewed by Kevin4.4★Dec 2023
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"Third time staying at golf link cottages and won’t be the last."
We love this place when visiting family. 2 minute walk into the forest for early morning strolls, a short drive into Chester and surrounded by things to do. We loved the addition of the stair gate for our toddler and the fact we don’t have to take things like a bath mat etc. it really is a hidden treasure
Thank you so much for your lovely feedback! We hope to welcome you back again soon, with best wishes x
Property Owner
Reviewed by Danielle5.0★Nov 2023
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"The property was great."
Very spacious and recently renovated, with a well equipped kitchen. It is really well located, with the train station a couple of minutes away and access to Delamere Forest right across the road. We would definitely go back. The property was generally very clean, but it was notable that the sofa needed a good vacuum, as the property does accept dogs.
Thank you for your lovely feedback, we’re so pleased you enjoyed your stay. Thank you for your feedback, this is really helpful to us and will be actioned! With best wishes
Property Owner
Reviewed by Michelle4.7★Oct 2023
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"We had a wonderful week in this lovely property."
It is very clean and well equipped. The beds are comfortable and the big bath is a treat after a long walk.Thank you for the welcome treats.
The cottage is a fantastic base for walking. Delamere Forest as numerous walks within. The Oakmere trail starts at the property and is a good safe walk if you have a dog.
The owner is brilliant and we cannot thank him enough.
We will definitely be back in 2024.
Thank you so much for your lovely feedback! We hope to welcome you back again next year, with best wishes x
Property Owner
Reviewed by Deborah5.0★Oct 2023
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"We had the most lovely stay here, the cottage was immaculate and very well equipped."
The location is fantastic!
We especially loved walking in the forest.
We thoroughly enjoyed our stay and it exceeded our expectations.
We will definitely be back.
Dear Julia, thank you so much for your lovely feedback, we are so grateful and so pleased you enjoyed your stay! We would love to welcome you back again soon, with best wishes
Property Owner
Reviewed by Julia5.0★Aug 2023
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"Beautifully furnished and very well equipped."
Super comfy beds with good quality bed linen. Ideally situated in walking distance for Delamere train station, Delamere forest and Go Ape (great to have use of the washing machine after the latter experience!). Vale Royal Abbey Arms is excellent for pub or restaurant. Minor negative - windows in need of cleaning. Overall a great few days in a super house, will not hesitate to book again.
Dear Jane, thank you so much for your feedback! We’re so happy you enjoyed your time with us and hope to welcome you back again in the future. We will book in to get our windows cleaned asap, thank you for letting us know, with best wishes
Property Owner
Reviewed by Jane4.7★Aug 2023
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"Great cottage and location, it looked like it had just been renovated and everything was new, the plates still had paper between them ."
.. beds and pillows so Comfy and lovely bedding that smelt amazing, great towels and well equipped.
So new the dishwasher wasn't plugged in and the water supply was not turned on, luckily we were able to sort this.
As its new we found the door locks very stiff, and the back door lock easier to operate then the front.
It's a warm house with a lovely big bathroom , 20 mins from chester zoo, and 10 mins from Blakemere shopping village which is worth a visit!
Just over the road from delamere forest / the train station and go ape.
We left a few recommendations, like coasters to be left to protect tables, and good instructions for what to do with towels and bedding on departure day etc
We would also recommend better clothes hanging space if there for a week, space is limited a hanging rail or rail in the cupboard would be great.
Also in every cottage we have stayed in, we always have loo roll left, so was surprised on arrival that there was none in the Downstairs loo and not a full one upstairs,
Overall lovely stay and would definitely return , just a few tweaks for us would make it even better.
Also be aware, as not advertised , large housing building development over the road, can be noisy at time too.
Hi Linsey,
Thank you so much for your feedback, we are so glad you enjoyed your stay! Yes you were one of our first guests, so your comments are very helpful to us! We really hope to welcome you back again soon, with our best wishes
Libby
Property Owner
Reviewed by Linsey4.1★Jul 2023
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