2 Snape Hill

30 Customer Reviews

• "Lovely place, everything very good until we had an issue on the last evening."

  Gas issue of which hasn’t been resolved to our satisfaction and we’re still awaiting owners response to Sykes. Was happy to leave a very good review upon resolution of our issue but after over a week no response has been received. No gas or hot water on our last evening and last morning. Ruined the end to our weekend away. Unable to cook breakfast or shower before we left. A small amount of refund/compensation we feel is not out of order to request. Working in customer service, a complaint can be dealt with speedily to provide a good outcome for all. However to ignore, does not help anyone.

  Good morning Mrs Bell. We are sorry for the issue that you had whilst at the property. This transpired to be an issue with the sensor rather than an actual gas leak, however we do understand that this disrupted your last evening at the house. We have not ignored your complaint. We have been in discussion with Sykes cottages and are awaiting their response to an email. It’s disappointing therefore to see that you have already posted a review when we are awaiting Sykes, whom we will chase up today. Property Owner

  Reviewed by Sarah4.1★Oct 2024

• "The cottage is a very good size - plenty of room for four of us."

  It was also very light for an old cottage (which are often dark!). The beds were comfortable, the kitchen was well equipped, the heating and hot water were good. The back and front gardens were lovely and we spent time in both. There was always a parking space close (although is a little tricky to pull out onto the road). The TV in the living room sometimes dropped the internet connection when we were using streaming services. We were a little confused about the tv in the master bedroom (not a tv, but a monitor instead). We would visit again and would happily recommend staying in this property.

  Good morning Mrs Hammond. Thank you so much for your lovely review. We look forward to welcoming you again soon. Property Owner

  Reviewed by Rebecca5.0★Aug 2024

• "We had a great week, the property was exactly as described & perfect for our holiday plans."

  Communications from the owners were very good, & they were happy to help with our questions pre visit. We would definitely look to stay here again.

  Thank you so much for your lovely feedback Mrs Garland. Look forward to welcoming you again . Property Owner

  Reviewed by Carolyn5.0★Aug 2024

• "Lovely cottage, beautiful garden."

  Really pretty shame we weren’t staying longer. Huge, lots of space. Couple of bits, with a 10 am check-out it was a bit of a rush striping beds and sorting recycling. Most places have a noon check out, 11 earliest. There was no wood for the burner. Though we had hoped not to want a fire in June! Shame we needed it!! A cafetière or coffee machine and pods in the kitchen would be good, so we could make a good coffee when we arrived, maybe a pint of milk. Nowhere has welcome packs anymore. After a 5 and a half hour drive we had to go straight back out for milk and tea/coffee. Otherwise amazing kitchen. Overall fantastic.

  Thank you for your 5 star feedback - we are so glad you enjoyed your time at the cottage. Property Owner

  Reviewed by Susan5.0★Jun 2024

• "The cottage is lovely,, bigger inside than it looks, everything you could need is on sire & it's within easy reach of the local amenities & some lovely places to visit."

  Thank you so much for your great feedback. We hope to welcome you back again soon. Property Owner

  Reviewed by Michael4.1★Jun 2024

• "Excellent stay."

  The property was very clean (important to us) and met our needs perfectly. The only minor piece of feedback is that pillows in the larger bedroom were quite lumpy / uncomfortable. That aside the cleanliness, layout, items supplied, location and communication from the owners was superb and I have recommended the place to friends already.

  Hi Mr Ibrahim We are so pleased you enjoyed your stay. We will get those pillows changed asap ! Thank you for bringing it to our attention … and for recommending us to others. Property Owner

  Reviewed by Sharief4.7★May 2024

• "Loved this cottage."

  Comfortable, well equipped gardens front and back are lovely. Well placed for days out either by car or train 6min walk to train station. Anne-Marie and Craig friendly and helpful. Folder was useful we went to 3 of the places they recommended. Will definitely stay again.

  Thank you Mrs Daly we are so glad you enjoyed your stay and trips out. Property Owner

  Reviewed by Sandra5.0★Apr 2024

• "Very lovely cottage space for everyone very clean and we would recommend it thank you we had a great time"

  Thank you for your lovely feedback Mr Ayling. We appreciate it and are so glad you enjoyed your stay. Annmarie and Craig Property Owner

  Reviewed by Peter5.0★Feb 2024

• "A lovely cottage,great location for exploring."

  Nice layout, warm and comfortable. Good information on the cottage and local areas of interest. Thank you

  Thank you for your lovely feedback Mrs Johnson. We are glad you enjoyed the cottage. Property Owner

  Reviewed by Lucie4.4★Oct 2023

• "A very comfortable spacious cottage in an ideal situation for local shops , pubs and restaurants."

  We were fortunate to have warm sunny weather and enjoyed relaxing in the front garden which was a sun trap.A few minutes drive takes you into the Peak District where there are numerous wonderful walks . beautiful interesting villages and many other attractions suitable for children and adults.I can recommend this property for anyone who wants to holiday in the area.

  Hi Mrs Craig Thank you so much for your lovely feedback. We are so glad you enjoyed your stay. Please come back again soon. Property Owner

  Reviewed by Marjorie5.0★Oct 2023

• "Everything was perfect Just one small winge when we arrived there was no loo ..."

  Everything was perfect Just one small winge when we arrived there was no loo roll so first job was to go to supermarket Not complaining as Everything was lovely thank you x

  Thank you for your 5 star review Mrs Sims. We really appreciate your feedback. Just to note, apologies about the toilet rolls, we have since changed our cleaning company. Property Owner

  Reviewed by Jenny5.0★Sep 2023

• "We have always enjoyed staying here and the relaxed but attentive approach of the owners."

  The property is now even better with the addition of a shower over the bath in the main bathroom in addition to the shower in the en suite to the second, making it much easier if you have 4 or 6 people staying. Newly repainted, its relaxed but comfortable feeling has been refreshed.

  Hi Prof Nunnington. Thank you for your lovely review. We always look forward to having you stay and look forward to welcoming you again soon. Kind regards Annmarie and Craig Property Owner

  Reviewed by Nicholas5.0★Sep 2023

• "We had a lovely week here."

  A comfortable, homely place with .plenty of space and lovely gardens too when the weather is nice enough to dit out! The owners are friendly and helpful and quick to respond and we would highly recommend the house. Also it's in a perfect spot to visit all that the beautiful Peak District and Derbyshire dales has to offer. Our first stay in Derbyshire and we thoroughly enjoyed it! Thankyou Annmarie and Craig for a lovely stay xx

  Hi Mrs Harris Thank you so much for this lovely feedback . We are so glad you had such a good time, and enjoyed the cottage and Peak District so much. It would be lovely to welcome you back again in the future. Kind regards Annmarie and Craig Property Owner

  Reviewed by Michelle5.0★Aug 2023

• "Great place to stay with easy access to the Peak District."

  Had good communication with the owners and would recommend a stay here.

  Thank you for your great feedback Mr Finch. We are so glad you enjoyed your stay. Property Owner

  Reviewed by James4.7★Aug 2023

• "A very enjoyable stay."

  The location was excellent and the property met all our requirements.

  Thank you so much for your 5 star feedback MR Steele, it is appreciated, and we are so glad you enjoyed your stay with us. Please do visit again soon! Annmarie and Craig . Property Owner

  Reviewed by Richard5.0★Aug 2023

• "Great location for days out."

  Can recommend Travellers Rest for good food. Great space downstairs which allowed kids room to play and adults to relax. Property in need of some general maintenance. Two broken seats in front garden. Dangerous broken decking in back garden. Some upstairs furniture needed attached to walls. Out of date food in kitchen cupboards. Bedding appears to be very old and worn.

  We are sorry that you felt there were some issues with the property - in particular that you did not mention any of this to us in our contact via texts whilst you were at the property. We are always very happy to help our guests and could have addressed any issues at the time. We have many repeat bookings and high ratings from guests, so your feedback was a little surprising and contrasts with that of everyone else. One of the seats at the front was awaiting removal, and we apologise that you were not informed. The decking must have been broken during your stay, we would have repaired it for you had you asked - and this has already been removed. We have been providing a few tins of food in the cupboard in case guests run out, guests are usually very happy to avail themselves of this - however this facility will be removed going forward. We do not accept your comment about the bedding, all bedding is replaced at the beginning of each season. Property Owner

  Reviewed by Jacqueline2.8★Jul 2023

• "Perfect location for me, staying in a home from home property."

  On this occasion I was travelling by myself visiting family and friends. I felt perfectly secure and happy as the owners were on hand if I needed further advice or help with anything. Would definitely revisit and recommend this charming property. Thankyou again!

  Thank you Maria. We are so glad you enjoyed your stay ! Please come back and visit again soon Property Owner

  Reviewed by Maria4.7★Apr 2023

• "A very convenient cottage near a train station and the Peak District."

  Very comfortable, warm and homely only 20 minutes from some walks in the Peak District. We used it as a base for visiting family in Sheffield, so it was perfect for us to be near the station.

  Reviewed by Becky5.0★Mar 2023

• "Lovely cottage in lovely area."

  Shame we couldn't park by the cottage. The locals park with large gaps between cars, were we were told to park, its as if they don't like people coming and going. We had to park, 4/5 minutes walk away. But we still enjoyed it.

  Thank you for your feedback. We are glad you enjoyed the cottage and the area. We are sorry that you had some issues with parking - this is not usually the case, but there is also usually plenty of parking on the next street - two mins away. Thank you again, Property Owner

  Reviewed by John4.1★Feb 2023

• "The property was well refurbished , with most things brand new."

  Lovely garden and good location , close to village amenities and train station. Only thing I would consider (in time) is installing another shower in the main bathroom

  5.0★Sep 2022

• "A lovely spacious property with all facilities needed ."

  Thank you . We are glad you enjoyed your stay and hope you will visit us again in the future Property Owner

  Reviewed by Diane5.0★Jun 2022

• "As a party of five this lovely home was very spacious and had all your home comforts."

  It is situated where you can drive to many attractions. We really enjoyed our stay and would certainly come back again.

  Thank you for your lovely feedback. We are so glad you enjoyed your stay. Property Owner

  Reviewed by Joyce5.0★Mar 2022

• "Very homely!"

  Was in an ideal location for us to explore. Would definitely return ☺️

  Thank you for the feedback. We are glad to hear you enjoyed your stay at Snape Hill. Property Owner

  Reviewed by Laura4.7★Jan 2022

• "Great Cottage."

  Thank you for your feedback, glad you enjoyed the cottage. Property Owner

  Reviewed by Paul4.7★Jan 2022

• "This is a great cottage which feels like home and has a really relaxing quality."

  Also very relaxed and helpful hosts made the stay easy. Good layout, lots of space and very convenient location. Parking was never an issue for us on the private lane. Well equipped - range cooker, lots of garden furniture and things for children and a good sized smart TV in the living room As with other reviewers the bathroom situation is a little strange but if you are a couple it s no problem and the owner is going to fit a shower to the main bathroom before bookings re-open which will really make it perfect.

  Thank you for your lovely feedback. Please note; the additional shower is not yet installed but we are so pleased you enjoyed your stay. Property Owner

  Reviewed by Nicholas4.7★Sep 2021

• "This is a great cottage feels more like a home than a holiday let is very well equipped"

  Thank you for the lovely feedback Property Owner

  Reviewed by Susan5.0★Sep 2021

• "Very nice and comfortable cottage."

  All the comforts we needed and owner always communicates quickly. Lovely stay and well recommended.

  Thank you for your lovely feedback. We are so glad you enjoyed your stay. Property Owner

  Reviewed by Andreas4.4★May 2021

• "Absolutely beautiful cottage."

  Clean, very comfortable and spacious . Beautiful garden. Great location close to all amenities. Very close to the train station that is good for people who don't drive which was ideal for us. We and a great stay and will definitely be booking again to stay there soon. Thank you Craig and Ann marie.

  Thank you for your lovely feedback. We would love to welcome you back again in the future. Property Owner

  Reviewed by Raina5.0★Oct 2020

• "The location was fantastic."

  The cottage was so homely and the size of the space was amazing with two babies.

  So pleased you enjoyed the cottage and the space and had a good holiday. Thank you for posting your feedback . Property Owner

  Reviewed by Lauren4.1★Sep 2020

• "After being told 10 days prior to our stay that there wasn’t a shower in the bathroom, which had a big impact to 4 adults getting ready in the mornings, then 48hours prior to our stay being told that there wasn’t a cot, high chair or stair gate, this caused a lot of stress."

  My daughter-in-law left a message to say what time they were arriving as stated, 3 hours prior to arrival, they assumed someone would be at the cottage to sort entry, when my son & family arrived there wasn’t any information about the key code, between my daughter-in-law & myself we left several message with Craig, we couldn’t contact Ann Marie as her mobile number is not printed correctly. My son & daughter-in-law we’re getting very stressed not able to enter the cottage, especially having an 11 month old. Eventually Craig contacted my daughter-in-law after a neighbour said he would email him, Craig claimed he had sent the key code to myself & my daughter-in-law previously but neither of us received it until he sent it again. My husband & I had planned to arrive after work about 6.30, this also was stressful as we we’re having to bring the travel cot, high chair & stair gate with us as my son didn’t have room in his car which meant my grandson was more than ready for his bed when we arrived. The last ten days before and including the day we arrived was very stressful, not a good start to a well deserved holiday

  Hi there. We were sorry to see that your break did not meet your expectations. The description on the website was not clear in regard to the shower, hence Sykes contacting you to clarify and also offering cancellation. We have never had baby gates at the property, however we do now provide a high chair, and apologise that this was not available for your stay. We did send the code as usual in plenty of time, and have never had a problem with guests receiving this, but again we apologise that this was not the case for yourselves. We were both at work, but Craig responded as soon as he was aware there was a problem. Sykes Cottages should also have been able to help, but we apologise that this added to your stress on arrival. We trust that you enjoyed your stay once you were in the property and thank you for your booking. Property Owner

  Reviewed by Tracy3.4★Sep 2020

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