Wensley

12 Customer Reviews

• "Great house, spotlessly clean and tidy, nice touches with starter amount of tea, coffee, sugar and milk as we had to wait an hour for our grocery delivery."

  Also downstairs bedroom with ensuite perfect for my elderly parents.

  Reviewed by Dawn5.0★Jun 2021

• "Considering covid 19 the house was not very well cleaned."

  There was waste medication and plasters and rubbish left in a bedroom drawer. There were various problems with the house ie no plug in sink or bath, bathroom shelf loose, dent in wall behind sofa, shelf missing in another bathroom, front door does not shut without locking it fully, Generally the accommodation needs some TLC as it is feeling worn and in need of various replacements like mattresses, main sofa all of which are uncomfortable and worn. Location is very good as ideal for the Peaks.

  Reviewed by Mark2.2★Sep 2020

• "Have had no problem with Sykes but unfortunately had to make this report below Disappointing start to our holiday at Darwin Lakes (Wensley Cottage) (booked through Sykes Cottages ) On arrival we found the property had not been cleaned i."

  E. dirty toilets, shower rooms and floors, moudly shower head, hob and cooker hood covered in grease. Floors in lounge/kitchen/dining area not hoovered or washed, not good with a crawling baby around. On going to reception to report findings, the young lady in reception was very helpful and came over with a cleaner and agreed it had not been cleaned at all, we both took photos. She told me to go and report this to the Manager (apparently no Manager available) but message left that he would contact us in the week. (This did not happen). We were assured these properties would be deep cleaned between guests bearing in mind Covid times, which to us was important as we had baby and 2 vulnerable adults in party. On departing we left another message for the Manager but still to this day have heard nothing. Such a shame because the actual properties and setting was perfect for a holiday break.

  Reviewed by Linda2.8★Sep 2020

• "The key code that you provided for the keys to the property was wrong."

  Reviewed by Mark4.7★Aug 2020

• "We booked the Wensley cottage as a last minute getaway and were not disappointed!"

  The cottage was clean, cosy and the interior was above our expectations. The pictures above do not do the cottage justice and it has been redecorated since. Would highly recommend it for a short weekend getaway with family or friends.

  Reviewed by Sana5.0★Feb 2020

• "Unfortunately there was no wifi available in our cottage when the details say it is."

  Not the end of the world if we had know beforehand but we had final plans to make and were unable to do so. Particularly difficult as there is no phone signal either. The shower in one of the bedrooms did not drain and the tiling was filthy. A shame because the location was great.

  Reviewed by Tim2.8★Jun 2019

• "Lovely resort."

  Cottages were very pretty set around a lake. Houses were lovely and quiet and toasty warm. Kitchens well equipped. Only negatives were that the interiors of the cottages seemed a little tired. Old lumpy sofas. Beds were very hit and miss. Some springy and old. Others okay. Walls and skirting boards scuffed.

  Reviewed by Helen3.8★Mar 2019

• "My son went with support staff feedback ."

  . upstairs good downstairs needed a repaint near settee dint in plaster/ wall ......l needs new decor ..table and chairs etc could do with replaceing. Staff gave me this feedback. Disappointed as lovely looking on website . my son said would prefer shower , not shower over bath Regards

  Many thanks for your feedback, we have fed your comments back to the owner in order to maintain our property standards. Your views are as valued as your initial booking so that we can keep providing the best UK holiday experience. Property Owner

  Reviewed by Wayne2.8★Oct 2018

• "This property was stunning in an amazing location the staff we spoke to were very friendly and helpful."

  The property is equipped to a high standard and has the essentials required on arrival tea, coffee washing up liquid etc, I would recommend this property to anyone. We didn't want to leave!!

  Reviewed by Christine4.4★Jul 2018

• "It is extremely frustrating to find a listed property does not have a decent WiFi connection and no phone reception at all."

  It would be far better to make your prospective clients aware what the level of WiFi connection/phone signal strength is.......when we arrived at Wensley we found the WiFi sketchy to say the least and our mobile of no use at all. It’s fine to offer a telephone box in the neighbouring square, but when you run your own business that is of no use at all!!! Not impressed with this element of our holiday it made things very difficult for us. The cottage and area were a delight.

  Reviewed by M3.4★Jun 2018

• "It was brilliant!"

  Everything we needed as our grandson has leukemia and needed space and cleanliness. ....

  Reviewed by Stuart5.0★May 2018

• "The staff were very helpful and friendly, the house was ideal for our needs and we were especially impressed with the barbecue."

  ....we would definitely recommend Darwin Lake.

  Reviewed by Janet4.2★Jun 2017

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