The Old Post Office

32 Customer Reviews

• "Beautiful house."

  Very clean. Communication excellent

  Reviewed by Wendy5.0★Nov 2024

• "We stayed here as a party of 9 adults and a baby for a joint birthday celebration, and had the most amazing time."

  The house is really beautiful, very well equipped and very spacious for such a large party, and very comfortable. The hot tub was a great addition, and was bubbling away for when we arrived. The downstairs bedroom was a great area for the couple with the baby, as its close to the kitchen and next to a bathroom- so would highly recommend for a party with a baby who might want to be slightly seperate form the other rooms. Great location for exploring the Peak district. The only few negatives were, not all of the bedrooms had curtains/blinds that blocked out the morning sunlight- not a massive negative but it was fedback to me, as the lead party booker. And the other thing was, the underneath of the sofas are very dusty and could definitley do with a vaccum, as we ended up being able to smell the dust. Overall, fantastic house with great facilities in a beautiful area. Would definitley return!

  Thank you so much for your feedback and we are delighted you had such a lovely time. We are so glad you found the house so spacious and comfortable even for a larger group. We will act on your feedback straight away and we would be delivered to host you again in the future. Property Owner

  Reviewed by Carley4.7★Oct 2024

• "Enjoyed our stay."

  Rooms large and comfy beds. Well equipped kitchen. Great to have a large dining table and plenty of chairs. A bonus to have the hot tub, children really enjoyed that. We found driving into and out of parking spaces quite tight, perhaps because of our larger cars. Difficult to see when exiting onto road. We ate in the Rising Sun which we can recommend and had a drink in The Nelson’s Arms, made welcome at both establishments. Ideally placed for visiting local tourist spots.

  Thank you so much for the 100/100 review and we are delighted you enjoyed the large rooms and comfy beds. I am also glad the lovely local pubs made you feel welcome. We would love to host you again in the future. Property Owner

  Reviewed by Linda5.0★Oct 2024

• "As a family of 10 with young children we found the spacious news of The Old Post Office great."

  With 3 toilets / bathrooms we had plenty of room and the dining room fit us all in nicely. There were 2 highchairs available and a Cot was provided. Plenty of kids crockery and cutlery which was super handy. We walked to the Rising Sun (10 mins away) and had a lovely pub lunch, but there was also a pub closer which we didn't try. Really enjoyed the stay, will book again. Thanks so much.

  Thank you so much for this review we are delighted you had such a nice family get together. We very much look forward to welcoming you back to the Old Post Office in the future. Property Owner

  Reviewed by Naomi4.7★Oct 2024

• "The owner was fanatastic, very welcoming and helpful throughout our stay."

  The welcome pack and information provided was a lovely touch and very helpful. The cottage was gorgeous and catered for everyone’s needs. The location is perfect to see the sights even if you don’t have a vehicle. I would highly recommend using this property at any time of the year. Will definitely be booking it again next year as there is still so much to see! Thank you for making our stay so wonderful.

  Thank you so much for this 100/100 review and for your very kind words. We are delighted that you enjoyed the Old Post Office and its quaint village location. We very much look forward to welcoming you back next year. Property Owner

  Reviewed by Sam5.0★Sep 2024

• "Very nice cottage/house, plenty big enough for our group of 9+1very comfortable,good size bedrooms/kitchen etc, a great welcome pack, the popcorn went down well, lots of extras and space, Neil was very good and helpful with all our question where to eat/visit etc, would visit again ."

  Thank you so much for your 100/100 review it is very much appreciated and it was a pleasure to advise you on how to get the best from the local area. I very much look forward to hosting you and your party in the future. Property Owner

  Reviewed by Dorothy5.0★Sep 2024

• "What a lovely cottage with great character in an amazing little village, To ..."

  What a lovely cottage with great character in an amazing little village, To start, the digital welcome pack we received months before so we could plan our visit was great, lots of info and ideas and a lovely touch, on arrival as warned the drive way entrance is snug but I got my ford van in ok

  Thank you so much for your 100/100 review. And we are delighted you enjoyed your stay. We would, of course, love to host you in the future. Property Owner

  Reviewed by David5.0★Aug 2024

• "The main concern was exiting the property onto a blind bend - we all felt that a mirror opposite would be a real help."

  But the welcome pack was wonderful and very appreciated. A couple of small items were the loose toilet seat downstairs and the door being difficult to open and close. There were no instructions what to do about stripping beds and used towels. We felt it was best to leave them so hope we didn’t offend. We had a lovely few days and was enjoyed by all.

  Thank you so much for your 100/100 review. I will look into what you have raised and sort straight away. Instructions for leaving the cottage are sent by sykes when booked but I will certainly look into leaving something to reconfirm in the Cottage. Thanks again and we would love to host you again in the future. Property Owner

  Reviewed by Glenys5.0★Jul 2024

• "Neil is an exceptional host, so responsive, professional and helpful."

  He allowed us to stay an extra night free of charge and providing a an extensive welcome tray all so generous The location of the Old Post Office is superb. 15 mins from Carsington Water and a short drive to iiyam. Absolutely stunning. There is plenty of room at the old post office, the bed linen and towels beautifully clean and of high quality. The kitchen is well equipped and we enjoyed sitting around the large dining table in the evening. If you are taking someone elderly or with mobility issues I would recommend you visit the property first to assess suitability.

  Thank you so much for your kind words and your lovely review. I always try my very best to ensure guests have a fantastic experience. It was a pleasure to host you and I am so happy you enjoyed the lovely village location and the great variety of local amenities. Property Owner

  Reviewed by Karen4.1★May 2024

• "There were 11 of us staying at the Old Post Office to celebrate a family birthday."

  It was absolutely perfect. The space, character and the hot tub were fantastic! A beautiful property with everything we needed. Would totally recommend the shower too! Brilliant! 2 minute drive down the road is Matlock Bath - such a beautiful place. To sit in the sun along the river with a coffee was medicine for the soul. We ate at local pub, which was a five minute walk. They made us feel so welcome and couldn't do enough for the children, us adults and the Dog! My husband and our four legged friend visited the other pub for a 'perfect pint' Saturday afternoon, only a few doors up from the house and again was made to feel welcome. Would definitely recommend The Old Post Office to large groups of family or friends. Thanks Neil - it was Perfect.

  Thank you so much for this 100/100 review, I am so humbled by your kind words. We are, of course, delighted you enjoyed the house and the beauty of the surrounding villages and, of course, the local pubs! We would love to host you again in the future. Property Owner

  Reviewed by Sarah5.0★Apr 2024

• "Lots off food left from previous occupants, bread open nuts open crisps all in kitchen draw , untidiness out side weeds old rotten logs , lots off dirt under sofa recliner ,pipe in bed room with sofa in not very good everyone kicked it needs covering ."

  I am, of course, disappointed to read this review and it is regretful that three texts to you during your break from me remain unanswered. We will sort all issues mentioned straight away (The gardener was delayed a week but is in on Friday) and I do request potential future guests do look at the many lovely reviews we get as, on this occasion, I was not afforded the opportunity to take any action. Property Owner

  Reviewed by Ian3.1★Apr 2024

• "We had a great time staying at the old post office to celebrate a 60th birthday."

  The house is a beautiful place to stay. The owner has provided everything you need, we had a slight problem with one of the bathrooms but was resolved by Neil really quick. We would definitely come back again, there are so many places to visit that are really close

  Thank you so much for your lovely review and kind words. The Old Post Office is perfect for these lovely family celebrations and I am so glad you had such a good time and enjoyed the convenient but quiet village location. We very much look forward to hosting you in the future. Property Owner

  Reviewed by Lesley4.7★Mar 2024

• "Very responsive host ."

  Lovely comfortable and spacious property with lovely beds and in a great location . Welcome pack was also a nice touch

  Thank you so much for your 100/100 review and your kind words. We are so happy that you had such an enjoyable week at the house with your family and would love to host you again in the future. Property Owner

  Reviewed by Lisa5.0★Mar 2024

• "The cleanliness and maintenance of the property was very poor, mould, dust and dirt was present throughout the property ."

  The hot tub did not work properly. The dishwasher was broken which resulted in my husband trying to unblock it when we arrived as the smell was horrific. There was not enough hot water in the tank for everyone to shower when they wanted, this caused a few issues as we were a party of 10.

  This is really sad to read and during the stay I was not contacted about any issues at all. The hot tub was user error as the guest did not understand how to use the diverter valve leaving half the jets not working and the rate the water for showers heats up can be speeded up using the electric emersion heater but, I am, of course, saddened I wasn’t given the ability to advise on this. This is a truly unbalanced review that was submitted 7 weeks after the stay and I would like potential guests to look at the overwhelmingly positive reviews we get for this beautiful and historic property in a most pretty village. Property Owner

  Reviewed by Billie-joy1.6★Mar 2024

• "We had a lovely stay at the old post office!"

  The house was perfect for our group of 9, with plenty of space and a kitchen well equipped for us. The location is ideal for exploring the beautiful Peak District. Neil was a great host, super responsive and accommodating, thank you so much

  Thank you so much for your kind words and your 100/100 score. I am delighted you enjoyed the house and the lovely village location. It was a pleasure hosting you and we would love to welcome you back in the future. Property Owner

  Reviewed by Athina5.0★Feb 2024

• "A large, well equipped house suitable for our family of ten."

  Would suit a group of couples who enjoy walking & exploring locality . Neil the host was particularly helpful and welcoming. We appreciated his welcome pack too which made us feel at home . Used the hot tub regularly despite it being January. Would return to the cottage for a similar break.

  Thank you so much for this lovely review. We are delighted that you found the house so comfortable, even at max occupancy. I am passionate about my guests enjoying the house as much as we do so thank you very much for your kind words. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Ann3.8★Jan 2024

• "Lovely roomy cottage."

  Plenty of space for 8 adults and 1 toddler. Worried as there were only 2 bathrooms, but this wasn't a problem. Nicely decorated for Christmas. Good communication with agent. Enjoyed the hot tub. Great location for visiting other towns, appears to have good bus links. The Nelson pub very handy up the road. Would use again for a family holiday.

  Thank you so much for this review and we are delighted you enjoyed your time at The Old Post Office and we look forward to welcoming you back in the future. Property Owner

  Reviewed by Sue4.7★Dec 2023

• "We stayed at the Old Post Office over Christmas 2023."

  There were 6 of us - 3 generations of family. The house was as described - very spacious and comfortable. It was cold when we arrived (friday) and took quite some time to warm up but was then almost too hot - especially when the woodburner in the sitting room was lit. There were fire lighters provided but no logs for the woodburner - but luckily we had brought some . The kitchen was well stocked with pots, pans, crockery and glassware although strangely there were no serving spoons. I thought the fridge/freezer was a little small for the size of house and number of people who it can accomodate - but there was a sort of pantry which we used for vegetables and other foods that didn't need refridgeration. We didn't have a problem with the TV's (I saw a previous review that mentioned difficulties) but perhaps the instructions for how to get onto the Freesat stations (live TV) could be expanded? The host was very helpful and friendly and I'm sure that if we had had any problems he would have done what he could to help. Luckily we didn't need to bother him. The village pub is 50 metres away and was very welcoming and dog friendly. The weather was atrocious when we were staying at the Old Post Office which is a shame as there seemed to be a lot of good local walks and beautiful scenery on the doorstep. The one thing we weren't keen on was the bunk bed arrangement in the smallest bedroom.My daughter found it difficult to sit up in bed to read because of the single bunk above. A double bed or even two singles would have been better.

  Thank you so much for your 94/100 score and your detailed feedback. It was a pleasure hosting you and your family for Christmas and great to talk to you before you arrived. We are delighted you found the house to be spacious and comfortable. Thank you for the recommendations and we will certainly take them on board. I am, for example, having a nest thermostat fitted on Friday to ensure I can control the temperature of the house via WiFi. Property Owner

  Reviewed by Helen4.7★Dec 2023

• "The house was spacious and great for a large party of 8, lounge seated everyone and dining room seated 10."

  The hot tub was a great bonus too. Our concern was with the comfort and cleanliness of the property. The kitchen was dirty in some cupboards, drawers and the oven trays and coffee machine. One of the beds was not clean and the dishwasher didn’t empty, the top oven keep tripping the electric. Whilst we realised it was an older property it was not adequately maintained, there were things missing or in short supply. ( No teapot lid, dirty pan scrubber, missing shade from bedside lamp, no bin lid( dog loved this one!) Whilst overall we had a great family weekend, on arrival at the house it was freezing and we were extremely disappointed after paying a larger fee than our normal rate for our Christmas weekend away. We sent pics etc and messages to the owner who didn’t actually seem too bothered and kept referring us to the qr code which didn’t work !!! We also phoned on our arrival and got no response on the Friday) This could be an amazing place size wise but need a massive overhaul and a look at cleaning protocols. Turn on the heating for guests arrival!!

  We are really happy you enjoyed how spacious the house is, you enjoyed the hot tub and I am so pleased you had a great family weekend. It is a shame, however, that I wasn’t made aware of most of the issues you raised, they have proven to be very easy fixes. I was puzzled to receive an answerphone message asking for the location of the thermostat when this information was in the welcome text and apologies my phone was victim to the national Three Network outage on Friday 1st evening. I didn’t once refer you to a QR code and engaged directly by text. I regret that you did not answer my message when I checked in about the thermostat. The old post office was lovingly refurbished as can be seen from the pictures and I am proud that it remains the best value 10 guest with hot tub, pet friendly house within 10 miles of Matlock. The house now has a nest WiFi thermostat so it can be preheated before guest arrival and the teapot has been replaced too, I’m sure we can all drink to that. Property Owner

  Reviewed by Allison2.5★Dec 2023

• "Lovely character cottage in a lovely location ideal for our family gathering."

  The owner was super helpful with clear instructions for everything -had a great time

  Thank you so much for your 100/100 review and we are so glad it was ideal for your family gathering and that you liked the lovely village location. We would love to host you and your family again in the future. Property Owner

  Reviewed by Denise5.0★Nov 2023

• "Friendly host, very good communication and instructions."

  House is lovely and has everything you could need. It's quirky facing sidewards to the road, but we had a very comfortable stay. High peak trail is lovely for a walk and there are plenty of nice puns nearby. Recommend the Hope and Anchor for Sunday lunch and lovely vegan options

  Thank you so much for the 100/100 review and we are delighted you enjoyed the house and the beautiful local area. We would love to host you again in the future. Property Owner

  Reviewed by Laura5.0★Nov 2023

• "Very helpful Neil sourced a tea pot and extra towels for us as soon as he realised we needed them for our stay."

  We couldn't get 'live' TV only catch up so be prepared and come with your logins. There was only minimal loo roll left and no kitchen roll so bring spares if you have a large party.

  Thank you for taking the time to feedback and it was a pleasure assisting where I could but unfortunately I wasn’t aware of the TV or toilet roll issue. Due to the rural location, satellite dishes as opposed to TV aerials are used for live TV. The welcome document does explain how the satellite channels are received on HDMI 1. Spare toilet roll and kitchen roll are kept at the house also, which I can direct guests to should it be required. Again, I do regret I wasn’t made aware about this shortcoming. Property Owner

  Reviewed by Helen3.8★Oct 2023

• "We loved the welcome basket and the really quick response time to my questions about equipment."

  Neil arranged for hairdryers and a weighing scale to be delivered while we were there! That's customer service. The dishwasher did fail and although Neil gave us advice we couldn't use it but this did not stop us having a lovely time for our granddaughter's birthday.

  Thank you for this feedback and it was a pleasure hosting you and your family. The dishwasher is being repaired today ready for your next weekend stay with us. Property Owner

  Reviewed by Martha4.7★Sep 2023

• "Loved our stay at 'The Old Post Office', beautiful house and location."

  Lovely large rooms with everything needed for a stay away from home. Thank you

  Thank you so much for the 100/100 review it means so much to us. We are delighted you loved the house and location and would love to host you again in the future. Property Owner

  Reviewed by Jacqui5.0★Jul 2023

• "What a gorgeous property to have stayed in."

  Everything you would ever need. Kitchen was brilliant, very well equipped. Welcome hamper was a bonus. Plenty of space for everyone to be together or have space on their own. Hot tub is a great asset. We used this as a complete rest for a few days (Hubby took kids to Alton Towers so I relaxed on my own with the dogs). We only had 4 nights but wish we had longer. The four poster bedroom and bathroom are beautiful. All the rooms are great. The owner was very friendly. Even though its on a main road its very private and quiet. We will definitely return. Thank you for sharing your house with us

  Thank you so much for your 100/100 feedback and we are really pleased you have enjoyed your stay at The Old Post Office. We would love to host you again in the future. Property Owner

  Reviewed by Greg5.0★Jul 2023

• "We rented the old post office as a family due to hiking around the area."

  When we arrived the house seemed fine rooms were tidy. Once we settled we noticed there was no toilet paper in any of the bathrooms and we weren't advised to bring our own. Doors on the bedrooms didn't fully close. There were stains on the bed sheets. The hot tub had green water and was filthy inside, this meant we didn't even use the hot tub as it was disgusting. The shower drain was blocked, so the moment you spent longer than 2 minutes in the shower it was flooding over the shower tray onto the floor. The beds were uncomfortable as too hard, but that is just personal preference. These factors ended up making our stay disappointing as there was many good reviews, it was just a shame we didn't experience it. Worked out very expensive for what we experienced especially as the hot tub was the main reason we rented the house, to chill in after our hike but we couldnt even use it.

  I was very sorry to read your feedback and regret, despite my personal details being provided, that I was never informed of any issues and so couldn't take any actions. All issues mentioned were easy fixed for the next changeover. Property Owner

  Reviewed by Daniel3.1★Jul 2023

• "The cottage was amazing and the description very accurate."

  Despite being on the Main Street in the village the house was very quiet. The rooms were a good size for all 10 of us, we never felt cramped and all comfortably fitted round the table or on the huge settee in the lounge. The kitchen was very well kitted out even for my foodie husband. Beds were comfortable and bathrooms worked well with good quality linen and towels. As the front isn’t on the main road (which we thought it was beforehand) using the hot tub was great fun and safe. A great position in the Peak District - easy to reach many of the attractions in the area. We all loved our break and wished we could have had more time to spend there.

  Thank you so much for your 100/100 review and your kind words about the Old Post Office. We would love to welcome you back any time, it was a real pleasure hosting you and your family. Property Owner

  Reviewed by Chloe5.0★Jul 2023

• "We loved our stay at the old post office."

  The cottage is incredible. Spacious, comfortable and really well done out with lots of nice touches. Welcome pack was lovely and the rooms all have throws and it just feels really cosy. We also enjoyed having use of the hot tub. We had great communication before and during stay with the owner and would def like to come back and stay again. Highly recommend.

  Thank you so much for your 100/100 score. We really want our guests to feel at home when staying and we are so happy you had a great time. Communications with our guests is vital to us as we want to ensure all is as it should be and that guests are happy and enjoying their staycation. We would love to welcome you and your party to The Old Post Office again in the future. Property Owner

  Reviewed by Emma5.0★May 2023

• "The Post office is in a great location to visit a range of places."

  The owner was very helpful and accommodating. There was a lovely, varied welcome pack on arrival. The kitchen is a great size and it is very well equipped. There is plenty os space to seat people in the lounge.

  Thank you so much for your 100/100 and it was a pleasure to host you. We are really happy you enjoyed the village location and proximity to local attractions and our welcome pack. We do pride ourselves on a very warm welcome for our guests. Property Owner

  Reviewed by Philip5.0★May 2023

• "Our group of 6 adults and 4 young children (age range 2 to 74) plus a dog thoroughly enjoyed our 3 night stay."

  Rooms were well equipped and beds comfortable. The hot tub was well appreciated by all, except of course the dog. The owner was in contact before our stay and made it known he was on hand to sort out any difficulties that may have arisen. We would definitely return if we decided to visit that area again.

  Thank you so much for your 100/100 score it means very much to us. It was a pleasure hosting your family and we looking forward to welcoming you back to The Old Post Office in the future. Property Owner

  Reviewed by David5.0★Apr 2023

• "It was a really nice house and the owners were very helpful and accommodating."

  The rooms were nice and big and good for a family stay.

  Thank you so much for this feedback and we are so pleased you and your family had a great staycation. Property Owner

  Reviewed by Caroline4.4★Apr 2023

• "We had a great stay at the old post office."

  The communication with the owners was great and the house was in great condition with everything we needed. We had two young children with us and the property provided everything we needed making it easy for us. Would definitely recommend

  Thank you so much for your 100/100 review it means so much to us. We are so glad you had such a great time and we would love to welcome you back. Property Owner

  Reviewed by Kirstie5.0★Mar 2023

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