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"Well we arrived at 4pm as requested No heat so read the information book it said you have to phone the owners & they control the heating on a app, three times I phoned & then only respond by text which I thought was not very friendly also it said kindling & logs could be bought at a store called Moles well they were closed down some time ago, the information was sparse & out of date."
The information regarding rubbish was in this book food was to go in a caddy, but there was no caddy The wheelie bin had no 25 on it & we were no 26 , so I tried phoning again to ask had we to use this bin never did get reply so we had to use it. The morning we left the heating never came on until 8.45 , not sure if the clock had been changed from when we changed the clocks but heating came on to late bathroom was cold when showering we go walking so up quite early well about 7.30 am . The shower was very small had to turn sideways to get in the cubicle & the runners for the door were disgusting dirty. Attention to detail is required in several areas . Unfortunately we have problems like this before & were compensated by yourselves several years ago & had not booked through you for many years because of the disappointment but we thought that was years ago maybe things might be better, but sadly No! we await comments. Its up to you if you publish this complaint .
Reviewed by Jo2.8★Oct 2024
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"Lees moors is a beautiful cottage but I feel needs a little bit of an update."
Some areas of the cottage looked like they hadn’t been cleaned. Owner was quickly to reply when asking questions. It is in a very good position, not far from all places to visit. The parking was a bit tight as I have a BMW X1. You can park on the road but during the day is busy. Walking distance to the Peak Village and the Grouse and Claret pub. Would stay again.
Reviewed by Jenny2.2★Sep 2024
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"Beautiful cottage, would definitely stay here again."
Reviewed by Katie4.7★Jul 2024
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"Only issue - unable to use shower as it leaked into lounge."
We just had baths instead so made do, as only there for weekend. Only minor inconvenience. But the shower is unusable and wanted this to be remedied for future bookings. I did contact owner by text using mobile number provided on email - but no response, which is poor, although to be fair this was only yesterday. I also mentioned wheelie bins (or lack of them). Lack of bins no issue to us, but only mentioned as instructions left to people staying, included what to do with rubbish etc.
Thank you for your feedback. The shower leak has been repaired. I had previously contacted the council about the missing bin. I have chased them again and the have promised to deliver a replacement today (20 June)
Property Owner
Reviewed by Katherine3.8★Jun 2024
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"I've stayed in alot of Sykes cottages."
.this one was the worst. Sofas.beds very uncomfortable.especially the singles..which both had stained mattress and pillowcase protectors.bath was in need of a good scrub.as were the windows..dust in corners.lipstick on one of the towels. Had to Slam the gate to Close it..not an enjoyable stay at all..location was good..
I am sorry to learn of your disappointment. I will arrange for the mattresses to be replaced. I have taken up your comments regarding cleaning with our contractor who has assured me this will not happen again. I shall also arrange for the gate to be attended to.
Property Owner
Reviewed by Joanne1.3★May 2024
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"Cottage is close to all main tourist spots/ towns: 5 mins drive to Chatsworth , 10-15 mins to Bakewell."
Cottage is well decorated although a bit tired.
Road out the front of the property is busy across the day, not too noisy. Quiet in the eve. Bed comfortable. Enough utensils to cook a meal with and ample size fridge- ideal for cold drinks etc
The cottage is cosy and inviting
Reviewed by Lisa4.4★Apr 2024
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"Not enough info regarding bins/places around the local area
Shower needs ..."
Not enough info regarding bins/places around the local area
Shower needs upgrading and a bit bigger
The damp problem (not mould ) in the main bedroom need urgent looking at , some of it is moving down the walls
When we booked it never said that dogs couldn’t go upstairs like some property have said, thats why we didn’t go with them , but in the info book when we arrived , it’s said no dogs upstairs
Reviewed by Helen3.1★Apr 2024
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"Overall a lovely break, cottage is in a great location."
However there is room for improvement and feel over all it would benefit from a freshen up of the paint work. In particular there were stains on ceiling in the bedroom Shower cubicle is old but functional and sealant needs replacing. The main issue we had was that the microwave clearly hadn’t been cleaned for some time as the roof had thick mould on it and was not fit for use. This has been flagged directly with the owner, who replied to say that it would be replaced. The garden was very secure for our dog but again needs a little TLC. I think if these things are addressed it would definitely be rated as excellent or more.
Reviewed by Louise3.1★Mar 2024
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"A wonderful property that felt like being in a comfy home with my family, we will definitely be back soon."
Log fire is the main attraction for us, a beautiful place in a great location.
Reviewed by Georgina3.8★Mar 2024
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"Good sized cottage, and well equipped."
Great place for walks.
Reviewed by Giles4.1★Nov 2023
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"A very well appointed property."
The attention to detail ensured we enjoyed a comfortable week. Rowsley is well placed for exploring thge delights of this wonderful area of the Peak District.
Highly recommended.
Reviewed by Peter5.0★Jun 2023
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"Well equipped with all you need from a holiday cottage."
The road at the front can be noisy at peak weekend times but for the most part was fine (we were out most of the day enjoying the surrounding area). Cleanliness acceptable but not spotless. Located in a good position to enjoy many local attractions. The Peak Village and its Nature Reserve were much appreciated by our little dog who walked there every morning and we enjoyed brunch at the Chatsworth Kitchen which we highly recommend.
Reviewed by Martin3.4★Jun 2023
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"A spacious, light & airy character cottage in the perfect location to explore Derbyshire."
Lovely open views to the front of the property. Very clean & well equipped, would love to return!
Reviewed by Jane5.0★Oct 2022
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"The cottage was well located for exploring Derbyshire and we had no problem with the busy road."
It was well equipped, the towels were plentiful and the bed linen clean, however there were other issues that caused us concern, primarily unsecured electrical cables, loose sockets, the extension lead for the microwave hanging in mid-air and one adaptor in the kitchen which would have been overloaded if the kettle and toaster were used at the same time. The double bed had supporting slats missing. The cottage was generally clean but it did needed dusting and cobwebs removed from the beams and windows and how much more welcoming it would have been if the front garden and back yard had been weeded and the parking area swept. As landlords ourselves we would not let a cottage in this condition. We will not be returning.
Reviewed by Peter3.4★Jul 2022
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"A lot of issues that spoilt our stay but owner and Sykes got there in the end
But will not stay at this cottage again"
Reviewed by Paul2.2★Jul 2022
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"Having lived in Sheffield all our lives before we moved away, we were already familiar with the Peak District ."
This lovely little cottage was a pleasure to stay in and provided us with a welcome place to rest tired legs after a day's walking . It is a Country Cottage with it's own original character .A well-equipped kitchen with modern appliances ,/ a comfortable living-room , / the bathroom has a bath for a good soak, (or shower if preferred) /bedrooms are clean ,comfortable and welcoming , parking round the back maybe a little tight but do-able with care ,-people-carriers and 4x4s were not around when these houses were built ! . The neighbours were friendly and pleasant .The road to the front of the cottage is busy, but expected , Rowsley is in the middle of farming country so tractors and farm vehicles use the road during the day , and Chatsworth is just up the road . We had a very enjoyable stay at Lees Moor Cottage and would be happy to stay here again .
Reviewed by Michael4.7★May 2022
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"Where to start, I don’t usually do reviews but felt I must on this occasion."
The cottage was not very clean, I have photos of the cloths we used to clean the floors and oven. Unfortunately this review portal has no way of uploading the photos. The so called off road parking is not for the faint hearted, I would advise only taking a small car. You can park at the front of the property if you are lucky and the next door neighbours have not taken all the spaces. The Wi-Fi code can be found on the base of the broadband router, it’s not mentioned anywhere in the documentation. There is a key hanging on a hook in the kitchen to unlock an outside cupboard if you want to use the dryer. Again not mentioned anywhere. The road at the front of the property is more busy than the A1. I have never seen so much traffic including motorcycles speeding past the cottage. We could not stand the traffic noise even with the windows shut, so must be a nightmare if it’s hot weather, so we left the property before the leaving day. We rather we wasted money then spend anymore time there.
Thank you for your feedback. We will take up the issue of cleaning with our caretakers. With regard to the parking, the space is limited to the width of the property and cannot be made any larger, however we own a seven seat mpv which we have parked in the space. The cottage is in close proximity to Chatsworth House consequently the road can be busy when the house is open but traffic reduces when closed. We will update the guest information regarding the Wi-Fi code and the location of the key to the outhouse.
Property Owner
Reviewed by Jeffrey1.6★Apr 2022
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"Lees Moor Cottage provided an excellent base for our holiday in the Peak District."
Located in Rowsley, it was close to Bakewell, Matlock and Matlock Bath and just a little further to Buxton. The pub was just a short walk away as well as the Shopping Village.
The cottage was clean, well furnished, and in very good condition. The kitchen was well equipped and it was very handy to have a washing machine. With a TV and Wi-Fi , the kids were happy they could still play games on their phones. Parking was available to the rear, but you had to mind the stone walls and not have a big car!
I would thoroughly recommend this cottage and would happily return in the future.
Reviewed by Sally5.0★Apr 2022
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"Had a really nice holiday in an excellent location with great access to local walks and amenities."
Superb accommodation of our requests for our little one too!
Reviewed by Paul4.4★Mar 2022
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"The post was really misleading."
It did not mention the property was situated directly on a busy road. It also failed to mention that you are overlooked by a row of houses behind the property.
We had to close the back curtains all the time due to the neighbours looking into the property.
The road out the front was extremely busy. Traffic all day.
The property itself was nice, although needed updating. The double bed has slats missing so very uncomfortable.
We thank you for your feedback, we will attend to the bed slats, we are situated on Chatsworth Road close to Chatsworth House so the road can be busy during the day but is quieter in the evenings. The window to the rear looks out onto a wall beyond which is the parking area. We have not previously had any comments about our neighbours. We do not accept your non specific comments about the property requiring updating. The kitchen has had a new range cooker, new worktop, new cupboards and a new fridge freezer. The lounge has new occasional tables and a new smart tv. The house was redecorated throughout recently and new carpets fitted on the stairs and in the bedrooms.
Property Owner
Reviewed by Samantha2.5★Feb 2022
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"A lovely warm cosy house in a great little village."
Reviewed by Martin4.7★Dec 2021
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"This is the second time we've stayed at Lees Moor Cottage and we absolutely love it!"
It's so quirky and tastefully decorated. Incredibly comfortable and has great access to places of interest locally including Chatsworth House and Farm Shop, Haddon Hall, Bakewell and Matlock. 100% will book again in the future!
Reviewed by Laura5.0★Nov 2021
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"Beautiful Cottage, ideally situated for access to Matlock/Bakewell and the surrounding countryside"
Reviewed by Russell5.0★Oct 2021
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"The cottage is extremely well located for many fabulous walks and attractions in the Peak District."
There is parking available at the back of the house but we had a large 4 by 4 car and so found it easier to park on the road at the front
Reviewed by Tamsin5.0★Oct 2021
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"Complaint Ref COR-224222-CF inc."
photo/video evidence;
Unresolved complaint - however most were previously brought to sykes and owner's attention in JUNE 2021 - shame they took no notice...
Reviewed by Sally1.6★Jul 2021
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"Please see Bradshaw complaint COR-217612-CF with full details and attached photos as evidence of very unsatisfactory property."
Dirty, tatty, very careworn, neglected inside and out. Garden overgrown and full of weeds and abutted a very busy and noisy main road with no privacy and a noisy neighbour who liked to hang out their washing over the garden fence between us and them. Totally unsatisfactory and expensive experience. Would never recommend, not as described.
Thank you for your feedback, we are sorry you were unhappy with some aspects of the cottage, we will address the matter of cleanliness with our cleaners. We do not accept your comments about the property being tatty and careworn. The fact is that the property was completely re decorated only last year. This is our sixteenth year and this the first complaint we have ever received regarding the neighbours and their washing. Being close to Chatsworth House means the road can be busy during periods that the house is open but generally traffic is lighter afterwards. Many of our guests find the proximity to Chatsworth to be an advantage.
Property Owner
Reviewed by Jill1.6★Jun 2021
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"We found it difficult finding the house because the house actually looks older than in the photograph."
On arrival I had to phone the owner to ask where it was. If the instructions had said opposite the red phone we would have found it straight away. The house was comfortable and clean. Wasn’t keen on the picnic table being in the front garden, very close to a busy road and in view of people passing by on the pavement, no privacy. The parking at the rear of the house is tight. Venue ideal for walkers and can recommend the Grouse and Claret pub near by.
Thank you for your feedback, we are pleased you enjoyed your time at Lees Moor Cottage. The property is ideally situated very close to the very popular Chatsworth House and Gardens and during their opening times the roads can get busy, but in the evenings it is quiet again allowing you to enjoy the garden in peace. We are sorry to hear you had difficulty in finding the property as no other guest have advised this previously, we will continue to monitor feedback and change the directions should it become a problem.Thanks for your time and we look forward to seeing you again soon.
Property Owner
Reviewed by Hazel3.8★Sep 2020
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"Very nice cottage"
Reviewed by Richard3.8★Sep 2020
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"Lees Moor Cottage is situated in a good position, between Matlock and Bakewell."
The cottage is well equipped with everything you need for a home from home.
Reviewed by Rita5.0★Sep 2020
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"Ideally located for long walks to Chatsworth and Bakewell."
Only front garden to sit out in which is on fairly busy road and quite a bit of pedestrian traffic too. Slight mix up with our arrival time - arrived after check in time but cleaners still there - said we should have been told they had been allowed an extra hour for 'touch point' cleaning. Not a major problem and we brought it to owner's attention so hopefully sorted for the future.
Otherwise the house had everything we needed - and plenty of 'supplies'.
Reviewed by Jennifer5.0★Aug 2020
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