Firtree Cottage

41 Customer Reviews

• "A very comfortable and well equipped property within easy reach of local amenities and attractions."

  Reviewed by Margaret5.0★Oct 2024

• "Lovely house for a large family."

  It had everything we needed in the kitchen and the beds were super comfortable. Really useful local information in the house - thank you.

  Reviewed by Vicki5.0★Aug 2024

• "We had a great holiday based in Firtree cottage."

  There were lots of good things about the property including fans in every room which were much needed in the very warm weather. There was plenty of parking outside for two cars although slightly tricky to pull out onto the road, due to other vehicles parking on the roadside. Plenty of good sized towels were supplied and the beds were very comfortable with spacious double rooms. Unfortunately, we did have a few issues with the property which means we are unlikely to return. The house was not clean. The kitchen in particular was dirty with spilled food in the fridge and the microwave. The oven was in desperate need of cleaning and smelt badly of burnt food when used. We had to clean the fridge and sink on the day of our arrival. There were plenty of plates, cutlery, cups, glasses and saucepans although there was no storage space for food. All the windowsills throughout the property were dusty and dirty and it was obvious that under the beds and sofas had not been cleaned in a long time as we found a number of toys, coins and many feathers! The outside bins were completely full on our arrival meaning there was nowhere to put our rubbish. They also smelt very badly being in desperate need of a clean. The sofa is probably the most uncomfortable I have ever sat on and feels like it is about to break…even when sat on by a 3 year old! It is in desperate need of replacement We had a lovely week but were surprised at the lack of cleanliness given the rating of the property. Over the last 10+ years we have stayed in many such properties and had expected more.

  Reviewed by Katherine3.1★Jul 2024

• "A group of us booked the cottage for a writing weekend."

  The house was very clean and comfortable and close to the amenities we needed (pub, supermarket). There was an issue with the WiFi not working which was resolved really quickly by the owner. We loved the wood burning stove and had a couple of very cosy nights writing by the fire. Thank you for a fabulous stay.

  So pleased you enjoyed your stay and found the cottage a cosy and relaxing place to write. We hope to welcome you back in the future. Property Owner

  Reviewed by Sarah4.7★Mar 2024

• "A lovely place to stay."

  Comfortable and home from home. Everything was top quality. Village surrounding is so pretty. We didn't have time to use the pub, but it looked very nice. Not too far from Ashby de la zouch & all local amenities. We hope to return!

  Thank you for taking the time to submit a review and we are delighted that your enjoyed your stay and the cottage. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Jackie5.0★Dec 2023

• "Had a lovely stay, location was perfect not far for attractions such as drayton manor and conkers which we visited."

  There’s was also some great walks 5 min drive away and walked to the local pub a couple of times, the food was amazing. The kitchen and lounge weren’t the cleanest on arrival but once we had done this we enjoyed our stay. The house had a nice feel and the beds were really comfortable.

  Reviewed by Kim4.1★Oct 2023

• "Excellent standard of cleanliness and comfort."

  We had to contact Sykes whilst we were at the property and our issues were dealt with very speedily. Thank you

  Reviewed by Susan5.0★Oct 2023

• "Group of 7 adults recently staying at the property 2 nights for a wedding in a nearby village of Ashby."

  Ample parking for four cars as the road is quite quiet. Pleasantly surprised at milk and cake left in the house which was a nice touch. Bedding and linen provided and very comfortable. To note if you're a light sleeper the church bells are very close and hourly. Kitchen was well supplied and it made it easy for making breakfast even for a large group. No recycling bin inside the property so we made a few trips to the wheely bins outside. Only other things to note was that there seemed to be an issue with the drain / soilage near the front door bathroom with a foul smell. We didn't have much time to spend at the property or in the garden but this may have been a draw back if we did. We also went to the Smisby arms for a meal one night which was ok, however be wary of the owners angry 9.30pm phone calls; some difficulties in making a large booking despite booking 4 weeks in advance due to not being able to drop in a hand written pre order beforehand (due to living far away), despite offering to email it and pay a deposit over the phone. Overall a pleasant stay in a convenient location for our needs.

  Thank you for your feedback on the property and local amenities, which is always appreciated. We apologise sincerely for the drain/soilage issue, which we hope did not impact too much on your stay. Regrettably we were not made aware of this ahead of your arrival or during your stay so had no opportunity to rectify the issue for you. We do strive to address all property concerns as soon as they are reported to us, so are are pleased that you were still able to enjoy your stay. Property Owner

  Reviewed by Jody4.1★Jun 2023

• "Very enjoyable stay."

  Such a lovely home with everything you need. Highly recommend this home.

  Reviewed by Louise5.0★Oct 2022

• "We loved our 7 day stay."

  We’ve stayed at many Sykes cottages over the years and this was one of the best. Plenty of clothes storage which is often lacking. Comfy beds and good bedding. Well equipped kitchen. Patio just about caught the October sun. Melbourne was a nice village to visit but check it’s all open! Minor quibbles: needed more tea towels and info on footpath walks from the door. It’s a huge bonus not to have to use cars on holiday.

  Reviewed by Lesley5.0★Oct 2022

• "Very well equipped holiday home, clean with plenty of towels and conveniently located for tourist attractions."

  The sort of house you could happily live in.

  Reviewed by Alan5.0★Aug 2022

• "Excellent property which was clean and comfortable."

  In a good location with lots to do and see in the area, and it was especially well located for the Commonwealth Games in Birmingham. Would definitely recommend the property and would be interested in staying in it again in the future.

  Reviewed by Peter5.0★Jul 2022

• "House was clean, comfortable, and well-equiped."

  However, downstairs facilities are not really adequate for the possible number of guests. Even with only 7 people the kitchen was uncomfortably crowded, as was the outdoor patio, and there was not enough seating in the living room for all of us. Also, the shower on the top floor was almost impossible to use without spraying the whole bathroom with water - shower screen not tall/long enough, maybe a curtain would be better.

  Reviewed by Helen4.4★Jul 2022

• "A fantastic cottage in a really peaceful, lovely village location!"

  There was plenty of space for all 7 us of girls and everything we needed was there. The standard of the accommodation was excellent and it was spotlessly clean. Great local attractions and a lovely village pub - we’re already planning next years visit!

  Thank you very much for taking the time to leave us a review. We are always striving to provide the best possible experience for our guests and your feedback is important to us. We are very pleased that your enjoyed your stay and look forward to welcoming you back next year... Property Owner

  Reviewed by Laura5.0★May 2022

• "A lovely cottage in a beautiful village."

  Plenty of space for five of us. Comfortable bedrooms and bathroom facilities excellent. We were all pleased with the accommodation Thank you!

  Thank you very much for your positive feedback. We are very pleased that you enjoyed your stay with us and look forward to welcoming you again. Property Owner

  Reviewed by Jacqueline4.7★Mar 2022

• "A lovely comfortable holiday home, beautifully equipped, except several of the non stick cooking pans were peeling and needed replacing."

  The toilets and bathrooms also were not very clean on arrival Apart from these issues we would definitely stay there again.

  We appreciate your feedback and will look into the issues raised. We hope to welcome you back on another occasion. Property Owner

  Reviewed by Mark3.8★Feb 2022

• "Excellent cottage, well equipped to a highstandard, tasteful."

  We found the living room on the chilly side in january, of course there is a woodburner but the radiator doesnt seem to be up to the job. The key to the shed is missing, therefore unable to store bikes etc. Great location. Enjoyed our stay.

  Thank you for your comments, all feedback is important to us. We have addressed both issues following your stay and hope to welcome you back in the future. Property Owner

  Reviewed by Clifford4.7★Jan 2022

• "We enjoyed our stay very much."

  We had a blocked drain on Christmas Eve which was sorted very promptly by Sykes and the owner, so thank you for that. I have marked facilities as 4 because there is not a lot of space for storing food in the kitchen, but then we did bring a lot as we were staying over Christmas and shops were closed. We managed by keeping food and drinks in the car boot until needed. But generally the cottage was lovely, and plenty of space in the sitting room and bedrooms.

  Thank you for your feedback. We hope the festive decorations and hamper helped to make your stay over the Christmas period special and look forward to welcoming you back on another occasion. Property Owner

  Reviewed by Anne4.4★Dec 2021

• "Cosy cottage with lots of facilities."

  Great stay for us all

  Thank you very much for your positive feedback and we are pleased that you enjoyed your stay. We look forward to welcoming you back. Property Owner

  Reviewed by David5.0★Dec 2021

• "Perfect stay, everything we could need."

  Spotlessly clean. Thank you very much xx

  We are so pleased you enjoyed your stay and thank you very much for the positive feedback. Look forward to welcoming you again in the future. Property Owner

  Reviewed by Alison5.0★Dec 2021

• "Had a wonderful weekend with all the family, the cottage is superb with plenty of room for 3 generations, lovely log burner for the dark evenings."

  Countryside around is amazing and a lovely show of autumn colours, weekend all too soon over will keep in mind for another year.

  Thank you so much for your feedback and we are pleased that you enjoyed your stay. We look forward to welcoming you back to explore more of the beautiful countryside. Property Owner

  Reviewed by Patricia5.0★Nov 2021

• "Fir Tree Cottage was clean, comfortable and very well appointed and in a lovely part of the country."

  We would definitely recommend it. Also good was the nearby Smisby Arms where the food was superb at very reasonable prices

  Reviewed by Ashley5.0★Oct 2021

• "We raised issues around cleanliness on our first day, you issued the following reference COR-225460-CF."

  I was expecting at least a courtesy call to discuss the issues, during these current COVID times I would have expected the property to be COVID clean but this wasn’t even basic clean, we sent photos as our reference, I fully appreciate keeping older properties clean is difficult but certain areas particularly the bathrooms were filthy, I don’t appreciate having to clean up other peoples pubic hair, we had to clean the bathrooms before the rest of our family turned up on the Saturday. Will I get a response to this …….. based on our experience so far I am not holding my breath

  Thank you for voicing your grievances regarding this property, we are now investigating the matters raised. Property Owner

  Reviewed by Steve2.5★Aug 2021

• "The cottage is beautiful and was very clean."

  The kitchen is very well equipped and having fans in the bedrooms was brilliant in the hot weather.

  Reviewed by Emma5.0★Jul 2021

• "We loved Firtree Cottage, the only really small point we would make is if on the details it could let people know that there are hairdryer’s and a DVD player, as we took both but didn’t need to, but everything else was perfect."

  Thank you.

  Reviewed by Tracy5.0★Oct 2020

• "Such a beautiful, cosy house."

  Perfect space for 2 families with young children and a great spot for exploring the local area - loads to do with children within 30 minute drive.

  Reviewed by Sarah5.0★Nov 2019

• "The cottage was cleaned to high standard."

  Very comfortable and enjoyed by the whole family. Starter pack for life burner very small and not enough for one fire. Could have done with a couple of extra logs as arriving at teatime we didn’t have time to go out and replenish the stock. No serving dishes in the kitchen for when we cooked Sunday lunch. Other than this it was great and would recommend.

  Reviewed by Helen4.4★Oct 2019

• "Lovely welcoming family home providing everything needed for a great holiday."

  Very comfortable sofas and beds and tasteful furnishings. Grandparents, parents and young children loved it. Situated in an extremely quiet place, in the old village of Smisby, it was an excellent jumping off point for visiting great places of interest e.g. Warwick Castle, Stratford, the very moving National Memorial Arboretum and best of all The Space Museum.

  Reviewed by Mary5.0★Oct 2019

• "Although I appreciate that you trust clients to leave BB Q clean, I do think your cleaners should check."

  Grill had food residue going mouldy

  Reviewed by Ann3.8★Aug 2019

• "Some issues with respect to damp in the chimney breasts, as a result of the very wet weather."

  Nothing that the owner could reasonably do about that. Other minor issues were resolved quite quickly, once Sykes were notified. As previously noted in another review the property would benefit from a garden gate, to stop toddlers getting out and local dogs getting in! Overall a lovely property. Conveniently located. We had a great family get together.

  Reviewed by Martyn4.4★Aug 2019

• "Firtree cottage was very clean and comfortable, lovely decor, however was lacking the small things such as salt and pepper, milk, no complimentry toiletries, there was only one tea towel and no change of bed linen or towels."

  The property is not very child friendly we had to take our own babygate for the stairs, there is a large dip between the house and the grass in the garden so didnt feel like i could just let the children run round freely aswel as having no gate going from the garden to the driveway. We did have an issue with the boiler going off one night but was resolved the next day after i had to keep chasing sykes as we did not have a direct contact number for the estate manager. There is a lovely park at the end of the road in the field and the smisby arms pub meals were delicious. All in all we had a great week.

  Reviewed by Lauri4.4★May 2019

• "The cottage was immaculately clean, great facilities and had everything we needed."

  Everything was provided for children, cot, high chair, plates and cutlery. A great base for exploring the local area. We had a lovely weekend and will definitely be back.

  Reviewed by Chloe5.0★May 2019

• "Lovely clean welcoming cottage."

  Reviewed by Janine5.0★Apr 2019

• "Excellent stay."

  Very easy to find the property and it was faultless throughout our stay. Would recommend Sykes again

  Reviewed by Nick5.0★Mar 2019

• "Fabulous property."

  Ideally located for families to meet up for some quality time together

  Reviewed by Linda5.0★Feb 2019

• "The photos for this property don't do it justice, it is a superbly decorated and furnished property in an excellent location."

  I would definitely recommend this place and look forward to going back in the future!!

  Reviewed by Michael5.0★Dec 2018

• "Immaculate property where every last detail has been well thought through."

  Quality finish and very comfortable beds, it was the perfect place for a weekend together with friends.

  Reviewed by Charlotte5.0★Nov 2018

• "This is a great cottage for 4 adults and 4 kids."

  Nicely fitted out and lots going on near by. A great destination for a short break plans catch up with friends.

  Reviewed by Robert5.0★Nov 2018

• "Beautiful cottage."

  Perfect for our get together. All amenities great and very comfortable. We will book the same cottage for out annual meet up next year. Thank you

  Reviewed by Catherine5.0★Oct 2018

• "We loved our stay at Firtree Cottage."

  Accommodation was really comfortable and immaculately clean - like new! Location was great- v quiet, but close enough to town and local amenities if needed. Would highly recommend staying here and would definitely return.

  Reviewed by Melanie4.7★Sep 2018

• "Verry nice house and everything was though of."

  Only a pitty we could not extend for less than a week and it turned out to be rented for 2 days by others later on.

  Reviewed by I4.7★Jul 2018

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