16 Westgate South

36 Customer Reviews

• "The property is beautifully presented and extremely well equipped."

  But it is impossible to warm it up enough for it to be cosy, or even comfortable. Changes should be made to the settings on the (obviously new) heating system, and instructions given on how to change the temperature.

  Many thanks for your feedback. Our heating engineer has now attended to property to service the boiler and bleed the radiators. Property Owner

  Reviewed by Andrew4.4★Sep 2024

• "The cottage is in a great position for visiting this lovely part of the Fife coast."

  It is well furnished with lots of seaside artwork and objects. Unfortunately the poor maintenance of the outdoor area and the out of date information folder really make it feel a bit unloved, which is a shame. Once we had worked out the heating controls we were reasonably comfortable, much of the feedback relates to holiday makers feeling cold. In an old cottage with single glazing this is not surprising. The outdoor bins need emptying but there is no information about bin days etc. We could see that some of the visitor feedback has been acted on but a bit more attention to what it feels to stay here, and information about how the cottage works, would improve the experience significantly.

  Reviewed by Wendy3.1★Aug 2024

• "This cottage is in a wonderful location, perfect for a visit to Fife at any time of the year."

  The cottage was very well equipped and very clean. It was good to see that previous feedback seemed to have been taken on board, notably with respect to updating the TV and the electrical safety checks. Would definitely stay at the property again.

  Reviewed by Douglas4.4★Aug 2024

• "Absolutely loved our time in Crail!"

  The cottage is beautifully arranged with a lovely nautical theme. The closeness to the beach and harbour made for easy early morning and late night walks. The cottage is well equipped and neat. We have already decided we will return!

  Thank you for your kind comments. We would love to have you return. Property Owner

  Reviewed by Rory5.0★Aug 2024

• "The cottage is perfect for exploring the coast and not far from St Andrews."

  Got everything in it, kitchen well and newly equipped, shops in the village. Lovely lawn behind the house overlooking the bay and port. Bonk beds in the small bedroom were comfortable even if this second room is tiny. We had a lovely time and would highly recommend it.

  A great many thanks for your feedback. Property Owner

  Reviewed by Vincent5.0★Aug 2024

• "As a family we have holidayed in crail since covid and have stayed in 4 other holiday homes, all of similar price points."

  This was the poorest to date and I would not recommend. On a positive note, the kitchen looks to have undergone a refurbishment and was well presented. The kettle didn't turn itself off after boiling, am not sure if thus was meant to be the case? The living room has nice sofas and other furntiture, however the TV remote still has a switch for VCR which gives away the age. A basic SMART TV costs 150 pounds, another key down, especially for my children, who don't get to watch TV often, but when they do like to have programmes to choose from. The shower was hot and powerful. The beds were comfortable. Now the negatives, the heating can't be altered and at night the house can be cold. I don't ask my young son to wear a housecoat to bed at home, and don't think I should have to on holiday. With standing the shower, the bathroom was poor. The extractor fan has about 2 inches of dust on the outer casing, which no doubt impacts on it's functionality, as there is black mould on the ceiling. The inside lining of the drawers were dirty. Finally, the outside of the cubicle also needs cleaned. The cottage was marketed on having views to the sea, this was greatly impeded from over grown bushes and with weeds / wildflowers growing through the decking. Moreover, I actually had to brush the decking before letting my toddler out to play. In regards to upstairs there is a complete lack of storage and many of our clothes remained in suitcases, which were placed with difficulty under bed in main bedroom, due to owners personal effects also being storedunder there. On our last morning I used the iron, which was also poor, but noticed the safety testing was out of date. Having a quick look at other electrical items, this was not a one off and I noticed the extension cable behind the TV and the freestanding lamp in the living room didn't appear to have undergone safety checks. I am utterly appalled at this completely lack of basic health and safety. To say I am extremely disappointed is an understatement. Had I noticed the lack of basic health and safety checks noted above, we would have left the cottage and requested a refund. I would be grateful if someone from your company could call me in regards to the issues I have raised.

  Many thanks for your positive feedback regarding our new kitchen. We checked the kettle and it seemed to be working. We have however replaced it - just in case a fault was intermittent. We have also replaced the TV with a new Smart TV. The heating system is fully controllable. The time that the heating comes on, and goes off, can be set. Additionally the radiators in each room have thermostats on them allowing the temperature in each room to be adjusted, Our gardener, has been asked to trim the bush in front of the house. The main bedroom offers a wardrobe and chest of draws. Under the bed there is a travel cot for guests to use, should they wish. Finally a number of the electric appliances in the property had been purchased in the last year. Consequently they did not need PAT testing, or labeling. This is not a health and safety issue. Property Owner

  Reviewed by Lynn2.5★Jul 2024

• "I provided detailed feedback in the visitors' book."

  The cottage is very good in many ways. We would not book it again because the downstairs bathroom is too inconvenient. We would recommend some improvements: the wardrobe in the bedroom is inadequate; the sitting room and bedroom should have some form of screening on the windows for privacy; the shrubs should be cut back to provide sight of the sea from the kitchen and patio; the TV needs updating as the picture quality is very poor.

  Many thanks for your feedback. In addition to the wardrobe there is a chest of drawers in the bedroom that can be used by guests. We have now replaced the TV with a new Smart TV. We have also asked the gardener to trim the bush at the front of the property. Property Owner

  Reviewed by James3.8★Jul 2024

• "Lovely cottage in a great location, facilities as described."

  Thanks for your feedback. Property Owner

  Reviewed by Carole5.0★Jun 2024

• "Beautifully presented cottage in great location."

  However very cold in the evenings and no way to change heating and only 1 thin extra blanket provided. No toilet roll on arrival and modest welcome pack compared to all the other cottages we’ve stayed in (biscuits and milk). Tv very dated and temperamental. Bunk bed very uncomfortable for an adult with a wafer thin pillow. It’s such a pity as everything else was spot on. In spite of these comments, which can be easily rectified, we would return.

  Many thanks for your feedback. It is actually possible to alter the heating system so that you can have it on as often as you would like. We have now charged the TV for a brand new Smart TV. Property Owner

  Reviewed by Barbara3.8★May 2024

• "This was our 2nd stay and we loved every minute of it again."

  The cottage is very clean and extremely well stocked with utensils, cutlery and crockery. The washing machine, dishwasher, hob, oven and microwave are very high quality but simple to use. It totally feels like a home from home and we had some beautiful weather. Penman and Greens are a delight to shop in and we had lobster and crab from Reilly's. I used to spend every minute on school holidays at granny's in Crail, down there at the harbour with Harry the grand dad and Paddy the father of the current owners and I met their sons, 4 generations!!! Thank you so much for another wonderful stay for me and my father. We were celebrating his 85th birthday. Our hearts belong to Crail and we'll be back again asap.

  Many thanks for your feedback. So pleased your father had a nice birthday. Property Owner

  Reviewed by Johanna5.0★Apr 2024

• "Loved the cottage and the quaint fishing village of Crail."

  We were initially apprehensive having seen a previous review where the standard of cleanliness in the cottage was reported as very poor, but on arrival the cottage was very clean; beds were all freshly made up, bathroom wax spotless with clean towels and, kitchen very clean and well equipped. All kitchen appliances worked and heating came on and off when it got too cold! Only complaint was that the TV for later in the evening was unwatchable as the booster switch/box for the signal was simply not working. Otherwise an excellent week away in a beautiful location. Not sure how accurate the listing of adult bunks is as although we didn’t use the bunk room - it seemed quite a tight fit and the bunk beds had children’s type bedding on them.

  Many thanks for your feedback. A TV aerial engineer has been to the cottage to address the signal issue. It has been very windy and sometimes the aerial can be pushed slightly out of alignment. Property Owner

  Reviewed by Helen4.4★Apr 2024

• "See complaint No."

  COR-364178-CF The housekeeping of the cottage was poor to say the least. Stained carpet, dirt crumbs, old clothing under the sofa cushions. Dirty cutlery and crumbs on drawers. Old food in cupboard. Finger or toe nails on bedroom floor. Poor or no TV signal. Wall light not working. Patio had slimy boards with rubbish on it and weeds. Poor offer of compensation. We should really get our money back as we had to cut the holiday short because of the conditions.

  We are very sorry to hear that you had issues with the cottage during your stay. The TV aerial can sometimes be pushed out of alignment during winter storms. A TV aerial engineer has now been out to the cottage to fix this.The wall light you mentioned has been replaced with a new fitting. We have discussed the cleanliness issues raised with our cleaner. We normally get positive reviews from other guests in this respect, so we apologize that it wasn’t to our normal standards on this occasion. It is a shame that the issues weren’t raised upon arrival, as we would have rectified them immediately. We were not made aware until after you had finished your holiday. Property Owner

  Reviewed by Colin1.9★Feb 2024

• "Had everything we needed for a perfect week stay."

  Very clean, exactly what we had hoped for. Very cosy cottage and we will definitely be back!

  Reviewed by Helen5.0★Dec 2023

• "I stayed in Crail most of my childhood and visit fairly often."

  I was delighted to see this property so booked it for our honeymoon 20/11/23 for the week. The property was exactly what we envisaged. Cozy, well equipped and a nice Tunnocks surprise!! The shower was better than some 5* hotels. We were really sad to leave as the weather was beautiful and dry Clear blue skies and the May Isle visible every day. We can't wait to come and see you again!!

  Reviewed by Johanna4.7★Nov 2023

• "Characterful cottage."

  Comfortable. Great location

  Reviewed by John5.0★Sep 2023

• "Had a fantastic week in the cottage."

  It was clean and comfortable and had everything we needed. The beds were comfortable, the kitchen had everything required and the views were outstanding.The cottage was just as described, full of lovely touches. Would love to come back again.

  Reviewed by Anne Marie5.0★Jul 2023

• "Great cottage and great location."

  Lots to do around the area. Cottage had everything you need and was very clean.

  Reviewed by Tony5.0★Jun 2023

• "A beautiful cottage located perfectly within Crail with amazing views of the harbour."

  Everything you could possibly need is available. Stunning decor and very comfy beds, especially needed after lots of walking! Lots of local amenities on your doorstop. The butchers and bakers were wonderful. The fife coastal path can take you up to Anstruther and is one of the “easier” walks with flatter terrain. Make sure to try out the ice cream as a well deserved treat from the fish and chip shop once you reach Anstruther. A fabulous bus service on your doorstep which can take you up to St Andrews and as far as Leven. Cambo gardens and St Andrews aquarium are a big hit! If you get to the aquarium by 12 you can watch the seals and meerkats feeding time which was fascinating. Take the time to explore Crails pretty little side streets and scrumptious cafes with the best cakes! Can’t wait to go back already! You will have the most relaxing time is the perfect cottage.

  Reviewed by Paula5.0★Apr 2023

• "I have already published a review about the cottage on VRBO, which was excellent."

  But I would like to comment on your service at Sykes. Twice I needed to contact Sykes, once to ask a favour and once when we accidentally locked ourselves out of the cottage. Both times the colleagues responded immediately, were extremely friendly, understanding, and efficient, and went out of their way to help by contacting the owner and making sure everything worked out. Regrettably, I do not have their names to thank them personally. I would rent via Sykes again without hesitation. I hope to do so. Thanks!

  Reviewed by Scott5.0★Mar 2023

• "Thank you. We really enjoyed our stay!"

  The cottage is perfect in every way, we didn’t want to leave, The cottage has excellent facilities and fantastic sea views. Crail is a very picturesque fishing village, one of many along the Fife coast. We enjoyed interesting walks along the Fife Coastal path and made use of the excellent bus service. We also visited Scotland’s Secret Bunker, Cambo Gardens and St. Andrews.

  Reviewed by Fiona5.0★Mar 2023

• "A lovely, cosy wee cottage."

  Ideally situated in Crail. The cottage had everything we needed except we couldn't find a potato masher.....not a great problem. The only real gripe we have is not finding any information in the folder concerning bin days, re-cycling or instructions on how to use the oven, dish-washer etc. Other than that, perfect.

  Many thanks for your feedback. The stray potato masher has now been replaced. Information regarding bin colors and re-cycling is included on the cottage information sheet. Manuals for the appliances are included in the information folder. Thanks again. Property Owner

  Reviewed by Anne4.1★Feb 2023

• "Lovely little cottage right at the top of the hens ladder that leads straight to the harbour & beach."

  Lovely place ❤️

  Reviewed by Roger5.0★Dec 2022

• "The place was lovely with amazing views."

  My family and I all really enjoyed our stay

  Reviewed by Scott5.0★Sep 2022

• "We really enjoyed our stay in Crail."

  The village had lots of lovely shops, cafes and restaurants and the coastline is stunning. The cottage was very comfortable and had everything we needed.

  Reviewed by Jennifer5.0★May 2022

• "A lovely cottage, very comfortable, two nice sofas, I would like to live there."

  The village of Crail is beautiful. Just a few niggles, a lack of space to store food in the kitchen and clothes in the bedroom. We also struggled with the shower, turn it on to what we thought was the maximum point and it kept running cold, the maximum point was not the maximum point, make sure you turn it past the first tight spot. Over all we loved it, very nicely decorated, no parking but we had no problems find a spot out on the road.

  Many thanks for your feedback. We have now replaced the shower, and also the shower enclosure. Property Owner

  Reviewed by Alan4.1★May 2022

• "First class"

  Reviewed by Dennis4.7★May 2022

• "This house was just perfect for us and having an outside area to sit in the sun was a lovely bonus."

  We had everything we needed and there is a great fish and chip shop just along the street - best chips ever.

  Reviewed by Gertrude5.0★Mar 2022

• "Really lovely cottage very clean and comfortable."

  Only downside was the downstairs bathroom but appreciate this was the only place it could be. Tried but could not open back gate ,nevertheless no problem caused great view of the sea and harbour from the rest of the building. Please replace towels within larger ones !!!!

  Reviewed by Elizabeth Irene4.7★Mar 2022

• "Lovely property with a modern and well fitted out kitchen."

  Unfortunately, the cleanliness of the grill and oven pans was not acceptable and we had to purchase appropriate cleaning materials. Overall a great week in a very nice cottage. We locked ourselves out of the property one evening and support from Sykes was superb .... solved within 30 minutes!

  Many thanks for your feedback. Our cleaner have been made aware. Property Owner

  Reviewed by William4.7★Mar 2022

• "We really enjoyed our stay in Crail."

  The cottage was really clean, well equipped and comfortable. We loved the presentation of the cottage and it’s beautiful situation. A perfect base for walking lots of stretches of the Fife coastal path - the number 95 bus was great for getting back to our starting point. Would return again - loved Crail as a base too. Thank you!

  Reviewed by Deborah5.0★Jan 2022

• "Fantastic cottage with sea views from the kitchen and bedroom."

  Great location with everything you need on your doorstep.

  Reviewed by David5.0★Dec 2021

• "The shower stall needs a proper clean."

  The double bed sags. There is black mould on the bedroom windows. The sofas need replacing. The living room door is wedged wide open by the carpet resulting in drafts from the front door. The door in the second bedroom can't be closed because of the bunk bed frame. Would I go back? Lovely village and great location but would want standards improved.

  Thank you for your feedback. As a result would like to confirm that the two Sofas, the double bed and the double bed mattress have all been replaced with new ones. The lounge door has also been refitted. Property Owner

  Reviewed by Anne3.1★Oct 2021

• "We had a lovely holiday and the accommodation was more than adequate and amazingly well fitted out even to the extent of 2 pairs of binoculars, games puzzles etc."

  However I have one point I would like to raise and that although the cottage was very clean and well appointed some of the towels and bed linen had a slight odour as though they had not been washed in a high enough temperature or had been folded up and put into the linen cupboard before they were properly dry and aired. The location couldn't have been better for us, a very short walk to the harbour and a very good bus service as well. We would definitely go back.

  Reviewed by Jeanette5.0★Sep 2021

• "Small bedroom was so small that the door would not close because it hit the bunk beds."

  The storage space in the small bedroom was almost non existent. The gas fire in the living room did not work which was a big disappointment as the weather was chilly a few of the nights. The sofas were well past their best. There was no lamp in the living room only the main lights. The kitchen knives were blunt and there were very few glasses and plates. The iron was black on the sole. The shower unit needed a good clean and you had to pass through the living room and kitchen to get to the bedroom.

  Thank you for your feedback. I am sorry you were not entirely satisfied with the property but have noticed discrepancies with some of your comments. The door can be closed without hitting the bunk beds as this has been checked; had someone moved them? The old gas fire is now decorative only which is why it is not listed. The property has new central heating throughout. There are no lamps advertised in the listing but all the lights do work and we have not had any other complaints about the sofas. The cutlery and knives were all new at the start of the season and there should be 6 of everything but I will get the cleaner to check these and also the shower and iron. The cleaner normally does an excellent job. Please note, you can actually access the bedroom from the hallway also. I hope you enjoyed your holiday otherwise. Property Owner

  Reviewed by Hugh2.5★Aug 2021

• "Lovely little cottage that was a great location to explore Fife."

  Crail is a beautiful habour village too. The cottage had everything we needed and we had a pleasant stay. Would have been useful to have some hooks in the children's bedroom for clothes as there isn't much storage. The shed was great for storing our bikes and our 5 year old daughter appreciated the kids books, bucket & spade and games to available too. The cottage was also very clean on arrival.

  Reviewed by Mike3.8★Aug 2021

• "Enjoyed our stay."

  On the whole clean but dirty glass in bathroom. Also says there are dishwasher tablets - only a container with empty wrapper and no other tablets. Would be helpful to label the bins to know what goes in each. Also only mentioned fridge but large freezer so would be good to mention this.

  Reviewed by Brenda3.8★Jun 2021

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