Buckland House Pod

3 Customer Reviews

• "Both the pod location and host was lovely the perfect relaxing retreat , host had left lost of helpful information and the pod was lovely and clean , hot tube was cleaned and maintained through are stay by the host the only 1 slight negative was the mattress it was extremely uncomfortable with broken springs and dipped where others had lay and felt like you where lay on the bed frame, nothing a new mattress couldn't fix."

  Would highly recommend

  Reviewed by Lara4.4★Sep 2024

• "We generally were enjoying our stay at Buckland House Pod."

  Directions were easy to follow and, on arrival, things seemed as described. The pod was generally clean, minus dirty cutlery, cooking trays, plates and glassware but all easily washed before use. Microwave and small oven also could do with a clean. Bed was comfy and TV was a bonus. However, the hot tub was a problem. Being under the trees there were a whole host of bugs that seemed to congregate on the massive bubbles that were generated when the jets were turned on, we spent most of the time flicking them out of the tub! During our three nights stay there, we never saw anybody pop over to maintain the hot tub and check chlorine levels etc - we found this most unusual as everywhere else we have stayed with a hot tub, the owners have come to check at least once (sometimes twice) a day to ensure everything is fine. Giving the benefit of the doubt, I thought perhaps I had just missed the check in, despite being at the pod for the majority of the day. The biggest problem was that the day after arriving home, I developed an itchy rash all over my body and began to feel unwell. Thinking this was unusual, I contacted my doctor who diagnosed me with follicitus - brought on by a poorly-maintained hot tub that results in festering bacteria. I contacted Tony straight away to just raise this to suggest that he do more thorough checks on the hot tub for the benefit of other guests so they don’t develop the same issues I did, but I was met with no acknowledgement, apology or reply. I am thoroughly disappointed with the whole experience and will not be recommending Buckland Pod to anyone else. If you are thinking of staying, ensure the hot tub is checked regularly.

  Thank you for your feedback. Apologies for the cutlery and crockery issue, we will review this with the cleaner. The hot tub is maintained in line with HSG282 guidelines and is checked daily and emptied weekly. Unfortunately we can’t stop the trees and bushes from deleafing and the insects that come with that. We are surprised to hear that you had issues as we checked in and this should have been the opportunity for you to raise this with us and we could have dealt with issues immediately for you, there is also contact information in the welcome pack if you needed an urgent response. I haven’t received any communication from you since you left, apologies for therefore not responding. Property Owner

  Reviewed by Jo2.8★Jul 2024

• "There were no instructions for any of the equipment the worst being the so called television No BBC or ITV and passwords needed for all but one selection and watching it from the bed was not what I expected ."

  Hot tub was a bonus but a broom to sweep away the constant droppings from the overhead tree would have been nice A bus time table and location of the bus stop a must,the friendly caretaker did not know Postcode nowhere near location and sign to pod too small.I could go on but I think you understand my frustration

  Reviewed by Glenn2.8★Jul 2024

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