The Hame

11 Customer Reviews

• "Absolutely awesome stay a great family get together in great surroundings"

  Thank you for the great feedback, you are welcome again anytime. Property Owner

  Reviewed by John4.7★Sep 2024

• "Lovely home in a lovely location, perfect for a large group with two dogs."

  Glad you enjoyed your stay, hope you come back in the near future Property Owner

  Reviewed by Susan4.4★Aug 2024

• "A lovely property, with lots of space and ideal for a family reunion."

  Comfy sofas and beds, and a large dining table for meals. On-road parking was never an issue as found space in the evenings, and car parks nearby if needed for longer stays. Great base for exploring local area.

  Thank you for the feedback, glad you enjoyed your stay. You are welcome again anytime. Property Owner

  Reviewed by Sam5.0★Jul 2024

• "A lovely property, spacious, well appointed and well maintained,5 minutes walk from central Monmouth."

  The owner was friendly and responsive to questions about the property Highly recommended

  Thank you for the lovely feedback, please come back anytime. Many thanks Property Owner

  Reviewed by David5.0★Jun 2024

• "Nice property in Central location and clear instruction for key collection and parking provided by owner."

  Three parties suffered numerous sever bites to thier legs and we noticed a significant number of ants in the living room, on the floor and dining table. When reported to the owner they were adamant no ants were found however, they were clelwry visible throughout our stay so not confident in the integrity of the owner.

  We are very sorry this particular guest feels that our property should be rated so poorly when we pride ourselves on providing clean and comfortable facilities for all our guests as well as prompt and accurate communications. You will see from our other reviews that, aside from this rare negative feedback, cleanliness and comfort are consistently highly rated. This guest reported an issue with ants a full 7 hours after the end of their stay by which time it was too late for us to inspect and treat the problem to improve on this particular guest’s experience. By that time the property had also already been cleaned, no ants had been seen and the next guests had already arrived (who loved their stay). I returned to the property immediately upon notification by the guest but again found no ants in the location stated and therefore was unable to pinpoint the source of entry of the ants but as a precaution applied ants repellent where the guest had stated they had been seen. This was reported back promptly to the guest. The guest also complained of bites on 2, not 3, guests but explained that they went on long walks where they themselves suspected is where they may have got bitten. Finally the day after their departure the guest felt the need to warn us that since we were unable to acknowledge the presence of ants they would write a bad review. To clarify, we cannot accept nor deny the presence of ants during their stay since none were found due to the delay in the guests notifying us. We however took note of the information, treated the area in any case and stated that we would continue to spot check the property as we understand. We feel we have acted promptly and in the correct manner upon notification by the guest and communicated back with them politely and therefore their rating is surprisingly harsh and unfair but know that all our other reviews paint a much more positive and truer reflections of the pride we take in running our holiday let business. Property Owner

  Reviewed by Mark3.8★May 2024

• "Fabulous stay , host was very accommodating, house is ideal and very comfortable."

  Perfect position close to all amenities. Would definitely stay again.

  Thank you for the lovely feedback, you were the perfect guest and are most welcome again anytime Property Owner

  Reviewed by Elizabeth5.0★Mar 2024

• "The property was ideal for us, perfect."

  Thank you for the nice comments, you are welcome back any time Property Owner

  Reviewed by Matt5.0★Feb 2024

• "Great place ideally located in the centre of town."

  Very clean and stalked with tea and coffee. The host was very accommodating and responded very quickly. There were some challenges around parking vehicles as there is only on road parking. Ideally it could use another bathroom downstairs but understand that it's an old building and this may not be possible.

  Thank you for the positive feedback and yes parking can sometimes be tricky as we are in the town centre but a new public car park has just opened round the corner at a cost of around £5 for 24hrs parking. Property Owner

  Reviewed by Don4.7★Oct 2023

• "We had a wonderful stay at The Hame over August bank holiday weekend."

  We are a group of 9 friends who were completing the Offa’s Dyke path. The house suited our needs beautifully meaning we could all stay together including 2 dogs. It was spotlessly clean when we arrived. The living room, kitchen and dining room were really spacious and well equipped- 9adults could sprawl out on the comfy sofas, mill around the kitchen preparing breakfasts and sit around the great dining table. There was also a lovely enclosed yard with barbecue. Upstairs the bedrooms were great, comfy beds and flexibility of doubles and singles. You can feel the history of the house as you can with any of the buildings in Monmouth. Another plus is that you are right in the heart of town.

  Thank you very much for the lovely feedback, and please come again anytime Property Owner

  Reviewed by Catherine5.0★Aug 2023

• "We loved the stay at The Hame."

  Spacious, well maintained, clean- it felt like a perfect home. Everything was there including appliances, linen, kitchen utensils, high chair, baby cot, kids utensils, everything. We didnt stuggle with parking either. We had 2 cars and always got space in the street. Free parking between 5pm to 9 am. 2 hours free parking between 9am to 5pm, and that was plenty for us. Parking was easily available in nearby streets as well. Enjoyed the barbeque outside. Television, Wi-Fi- all great. Above all, the house owner was very helpful at all times. She answered all questions quickly and clearly. Definitely recommended.

  Thank you very for this amazing feedback. We are so pleased you enjoyed your stay and you are welcome back anytime. Many thanks Property Owner

  Reviewed by Linsu5.0★Aug 2023

• "I would suggest that anyone reading the listings stop right now and book The Hame."

  It far exceeded our expectations. It is spacious with everything you need from a completely outfitted kitchen with dishes microwave etc. to a blow dryer for your hair in the bathroom and a barbeque grille on the very private and spacious patio. The rooms are large and there is a television in the dining room and sitting room. It is a beautiful house in a fantastic location, within walking distance of shops pubs restaurants etc. The local bus service took us on many adventures to nearby towns and the scenery on the way to Ross Abergavenny and Chepstow was remarkable. The house is so perfect that my husband has already said we will stay there the next trip even if there are only two of us going. I heartily recommend it to anyone. This is the best of the best.

  Thank you so much, that is amazing feedback, we are so pleased you enjoyed your stay and of course you are welcome again anytime. Many thanks Mariane Property Owner

  Reviewed by Wendy5.0★Jul 2023

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