Treetops

42 Customer Reviews

• "Spent 2 nights at Treetops with group of girlfriends and we all had an amazing time."

  The house was very clean and tidy, spacious for us all and plenty of bathrooms. We loved the pool and hot tub and was grateful for the pool towels supplied on top of the bathroom towels. Would 100% recommend and I think we will be coming back with families to have some pool time with the kids!

  Thank you so much for your great review of Treetops! We are so happy you had a wonderful time and hope we can welcome you back again soon! Property Owner

  Reviewed by Louise5.0★Oct 2024

• "We had a great time at Treetops celebrating a 70 birthday with family and friends."

  Enjoyed the pool and hot tub everyday and walking in the beautiful area around Abergavenny.

  Thank you so much for your positive feedback about Treetops. We are delighted you had a wonderful celebration during your stay and enjoyed your time at Treetops. We hope to welcome you back soon. Property Owner

  Reviewed by Susan5.0★Sep 2024

• "On arriving the house did not smell clean, there isn't enough fridge space for 17 guests The outside has not been maintained atal the hot tub was not clean and looked like it hadn't been changed for some time."

  The slabs out the back were slippy due to build up of dirt All the shelter covering the pool was the same full of green slime. Towels were not clean and the back of curtains were mouldy. We were very disappointing in the cleanliness and general facilities of the property.

  We are sorry you experienced issues with your stay at Treetops. Your feedback to Sykes after your departure was the first we knew of your issues hence why I called to apologise and understand further. As mentioned had you let me know I would have sent the teams back to rectify the issues immediately. We want all our guests to have a wonderful time at Treetops and have a professional cleaning and laundry team and we have never had an issue with dirty towels before. There is a pool/hot tub company who clean and chemically balance the pool and hot tub at each changeover. The outside areas and enclosure are regularly cleaned and as discussed when we spoke were due their next clean following your stay. With your feedback I have agreed with the maintenance team that this will be done even more regularly. Again we are very sorry you had these issues and wish we had chance to resolve them during your stay. As discussed with you on the phone you can rest assured they have been tackled and will not be an issue going forward. Kind regards Antony Property Owner

  Reviewed by Carley1.9★Sep 2024

• "This is a superb property for a multi-generation holiday, we aged between 73 and 8 years."

  The fabulous kitchen and huge lounge had plenty of space for us all. The pool, hot tub and pool house with telly was a treat! Treetops is also near lots of “must see” places, Big Pit, canoeing on River Wye, Raglan castle, too many to name! Book now!!

  Thank you so much for your lovely review - we are so delighted you had a fantastic time at Treetops and hope we can welcome you back soon! Property Owner

  Reviewed by Linda Louise5.0★Jul 2024

• "Another thoroughly enjoyable stay at Treetops."

  The kids and the adults made use of the pool and hot tub every day, we had a lovely bbq on one of the evenings and the kids loved how much space they had to run around and explore! They even had a mini sports day on the lawn at the bottom

  Thank you so much for your wonderful review Danielle! We love having you return to Treetops and hope to welcome you back again soon! Best regards Antony Property Owner

  Reviewed by Danielle4.7★May 2024

• "A very spacious house, perfect for our family of 17."

  Naturally the children loved the pool and hot tub as did the adults. The house was warm and well equipped and we thoroughly enjoyed our stay at Treetops.

  Thank you so much for your wonderful feedback John - we are delighted you loved your stay and hope we can welcome you back soon! Property Owner

  Reviewed by John4.4★Mar 2024

• "Just back from our annual family holiday."

  The house was a great base for us all to explore the local amenities. Pool was good for the kids and warm too. Hot tub was enjoyed by all. TV were older models and difficult to operate with multiple boxes and remotes but we didn't use them too much. Visits to the National showcaves, Royal Mint, Hereford Races and a walk up Sugar Loaf. A fab holiday had by all, good value for money.

  Thanks so much for your positive feedback Michelle - we are delighted you had a great family holiday at Treetops. We appreciate your feedback on the TV so we have now installed a new 50" smart TV in the main living room. Hope we can welcome you back soon to enjoy it! Property Owner

  Reviewed by Michelle3.8★Mar 2024

• "I was very dissapointed with the cleanisness of the kitchen my daughters had to ..."

  I was very dissapointed with the cleanisness of the kitchen my daughters had to clean most of the items before use,also it was very difficult to contact owners over certain issues that arose over the rubbish and we had a problem opening the garage doors,eventually we were told by the owner to remove the remote device from the wall and move closer to the garage,eventually we had to change battery to gain access to rubbish bin in garage,heating was not sufficient in house,it was cold and on a timer,for this time of year should have been a lot better,when we informed owner we were told she was on holiday,not good enough,we rent property’s every xmas for a family get together and wev’e never had these issues before,very dissapointed,we believed the rubbish was going to be picked up on Wednesday but was still there when we left,we bagged everything up but bin wwas overflowing we informed owner

  We were very upset to get this feedback from your stay as we work very hard to ensure our guests have a wonderful time at Treetops. We were as responsive as possible across the Christmas period and resolved all issues as soon as informed. We employ a professional cleaning team and sent them back as soon as you reported the issues with cleanliness. We increased the heating at the property to be on over 13 hours a day. There were issues with things broken upon departure and an incredible amount of rubbish that caused significant issues for the changeover team. We resolved this without contacting you and returned your bond in full. We are sorry that you weren't satisfied with your experience at Treetops. We were as responsive as possible over the Christmas holiday period and always respond to guests issues quickly. We have many very positive reviews to that effect and take our guests enjoyment very seriously. Property Owner

  Reviewed by Keith2.2★Dec 2023

• "We had a lovely stay at Treetops It is a large house with plenty of room for ..."

  We had a lovely stay at Treetops It is a large house with plenty of room for all the grandchildren to play The pool was great as was the hot tub , great fun in a rather rainy weekend Well supplied with kitchen equipment

  Thank you so much for your lovely review - we are delighted you had a wonderful stay at Treetops and hope to welcome you back in the near future. Property Owner

  Reviewed by Rosie5.0★Oct 2023

• "Great property, spacious, well maintained and the swimming pool was a great touch!"

  Everyone in our party commented what a great find this was! Fantastic weekend had by all Would definitely recommend to others and book again!

  Thank you for your review and delighted you had a wonderful time! Hope we can welcome you back soon. Property Owner

  Reviewed by Danielle5.0★Sep 2023

• "Wish the WiFi went as so far as the summer house ."

  Sorry to say out side could do with a clean . Place is looking tired. Still had a great time.

  We are glad you had a great time and sorry the WIFI doesn't quite make it out to the Summer House. We do have fast broadband but it doesn't quite reach to the very back there! We fed back your thoughts on outside to the teams responsible to ensure it is of the highest standard. Property Owner

  Reviewed by R J3.8★Sep 2023

• "Had a fantastic time at treetop’s again."

  This is are second stay. The property is well maintained and sits in the beautiful Welsh countryside. I would highly recommend treetops to all.

  It was so good to welcome you back. Glad you had a fantastic stay and hope to welcome you back again soon! Property Owner

  Reviewed by Michael5.0★Sep 2023

• "Excellent property for a family vacation."

  A wide variety of activities in the area and excellent pubs for family dining

  Thank you for your positive review. We are so pleased you had a wonderful time at Treetops and hope to welcome you back soon. Property Owner

  Reviewed by Michael4.7★Aug 2023

• "The listing does not state that the heating is controlled remotely by the owner."

  The property was musty and cold and also damp and mouldy in the lower floor, with plaster /paint blowing off the wall - photographic evidence supplied to owner, who after 3 days sent in cleaners who of course couldn't deal with it due to the nature of the problem. Previous tenants had written dusty in lampshade, again photographic evidence supplied. Bed and sheets marked - stained under bed protector. Floor not clean under sofa's. reclining sofas very uncomfortable and broken. Kettle broken - replaced after exchange of email, washing machine broken - fixed after exchange of e-mail. Awful smell in kitchen drawers which cleaners after three days found was due to smelly wooden chopping boards. Lots of cracked bowls. In our opinion paintwork throughout premises certainly needs refreshing inside and out. This could be such a splendid property with a heated pool, jacuzzi and load of space, but it is in our opinion tired an unloved in its present condition

  Reviewed by Adam1.9★Jul 2023

• "A really nice house lots of space for every one."

  The pool and jacuzzi was a big hit with everyone especially the children. A lovely peaceful location. Will definitely be booking again.

  Reviewed by Christopher3.8★Mar 2023

• "Absolutely beautiful place, location is peaceful and set in beautiful surroundings."

  Oweners are friendly and very helpful. The property has everything you need. Highly recommended this place. Thank you for a lovely stay

  Reviewed by Emma5.0★Mar 2023

• "We loved our stay at treetop and would definitely go back but maybe in the summer so we could enjoy the garden more."

  The area of govilon was absolutely beautiful and we wished we had seen more of it. The house was spacious and very well equipped. The kitchen was a lovely social space we thoroughly enjoyed our stay.

  Reviewed by Sara4.4★Dec 2022

• "Had a great stay, pool and the hot tub was a perfect addition."

  Home is located in a ideal location with nice views. Highly recommended.

  Reviewed by Thanuja5.0★Apr 2022

• "This house is absolutely amazing!"

  ! Myself and 10 friends stayed at Treetops for 5 nights over March and had the best time. The location is perfect (secluded but 10 mins drive from the life and soul of Abergavenny). The house is huge and done up to a great spec with comfy beds, all the appliances you need and a fantastic pool and hot tub. Anthony the host was a dream to communicate with and was so helpful before and during our stay. I can't wait to come back to Treetops and cannot recommend it highly enough to everyone! Thank you for letting us stay in this amazing house!!!

  Reviewed by Verity5.0★Mar 2022

• "We had a great time at The tree tops place."

  The communication was super easy and quick with the host and the place looks exactly like it does on the pictures. The hot tub and pool was definitely an added bonus The neighbourhood is very quiet and there are so many beautiful places to see near by. I Would absolutely recommend to stay there!

  Reviewed by Marina4.4★Aug 2021

• "Had a fantastic time at Treetops."

  Beautiful property and location. The children loved the swimming pool

  Reviewed by Michael5.0★Jul 2021

• "The house is beautiful and has everything you need the views are lush and we will definitely be recommending this property to family and friends."

  Reviewed by Julie5.0★Feb 2020

• "Treetops is the perfect layout for a big get together, whether that be friends or family."

  It is a great a space to allow for people to all be together or to spread out and have their own space when needed inside and outside! There is ample parking for multiple vehicles. The bedrooms were all a good size and a mixture of non ensuite and ensuite which. We found that all of them were suitably quiet so that those who went to bed a little earlier weren't disturbed by the group who had stayed up. There are doors on all of the communal areas which really helps to reduce the noise carried throughout the house this is something I have found lacking in other large accommodation and although a small detail, it makes a big difference! The living room was perfect for us to sit together, with large comfortable sofas and lovely big windows which opened out onto a balcony area with a wonderful view. The TV has an HDMI port which we attached our Amazon Fire Stick to and were able to have our music on whilst playing games and catching up with each other. The outside area is absolutely perfect. The heated pool and hot tub are wonderful and there is plenty of space to sit outside and enjoy the weather. The sides of the pool can be raised so you can have it fully enclosed or let some air in and be able to chat to those sitting on the picnic tables if you want to. We didn't use the BBQ but it looked in great condition. There are power points in the man cave so we were able to plug in speakers and play music from our phones outside. The kitchen is a good size, the oven is PERFECT for cooking for a large group and the fridge is very large with ample space for food and drink. The hosts were swift and friendly in their responses before and throughout the stay and we couldn't have really asked for anything more. Check in and out was easy and well instructed and we had the luxury of a late check out on the Sunday which allowed us a last dip in the pool which was a lovely end to our trip. TIPS for future visitors; BRING WITH YOU: toilet roll, dishwasher tablets and charcoal if you wish to use the BBQ (check with the host before, but we needed to top up on these things whilst we were there). The living room and kitchen table are perfect spaces for games so if you love family games bring some with you! NON DRIVERS: If you don't drive and you need to get a taxi from the station, pre book! We arrived and quickly realised that the taxi firms in Abergavenny are small and were all booked up leaving us with a 2 hour wait for the taxi. I would recommend just booking a few days in advance for both your arrival and departure. POOL COVERING: we struggled to close the covering after we opened it but then realised there is a knack to it, if you try and mimic the curvature by pulling the bottom of the panels inwards (if you are inside the pool area) whilst pulling down this makes it a lot easier (watch your fingers!). OVERALL: I would definitely recommend this location to large groups, I actually can't wait to go back again and will definitely be doing another trip to Treetops, it is idyllic with everything you could hope for.

  Reviewed by Kirsty5.0★May 2019

• "This cottage was stunning."

  It met and even exceeded our expectations. Clean and well equipped. Amazing outdoor space with a lush hot tub and pool.

  Reviewed by Charul5.0★Apr 2019

• "Wonderful place in a beaitifil location."

  So relaxing and spacious. Will definitely be visiting again soon.

  Reviewed by Amy5.0★Feb 2019

• "We had a fantastic break with friends and family, lovely spacious house with everything you need."

  Beautiful views to look put over. Swimming pool and Jacuzzi was a lovely extra too!!!! Good walks all around which we really enjoyed! Thank you for our stay!!!!

  Reviewed by Emily5.0★Jan 2019

• "Was a great house!"

  With all the amenities you could need! Great pool and hot tub

  Reviewed by Sian4.4★Jan 2019

• "I felt completely unsupported with the bond process (that is not provided before booking Treetops), which the owner failed to follow after the stay."

  Also, though the house pool and hot tub are lovely, the excessive signage in the house doesn't make one feel welcome and sound carried across the house to an unpleasant level.

  Many thanks for your feedback, we have fed your comments back to the owner in order to maintain our property standards. Your views are as valued as your initial booking so that we can keep providing the best UK holiday experience. I am sorry to hear that you have had problems obtaining a refund of the Good Housekeeping Bond. I have tried to call you to discuss this further. Please feel free to contact the Sykes office on the details below, quoting your booking reference number and any other information that may assist us in providing the best possible outcome and customer service. Lines are open 7 days a week from 9am until 7pm Property Owner

  Reviewed by Sarah2.5★Nov 2018

• "Location ws great, most of all ,the cottage was fantastic, child friendly, & fully equipped for all your needs."

  10 out 10.

  Reviewed by Graham5.0★Oct 2018

• "We had a brilliant family holiday at Treetops, with the pool enormously popular with the Grandchildren and the hot tub just as popular with the grown ups."

  Super location and stunning views across to Sugar loaf mountain.

  Reviewed by Mike4.1★Sep 2018

• "Treetops is a great place for a large group."

  You have facilities to party together, and plenty of places for a bit of guilt time. We all loved it.

  Reviewed by Trevor4.4★Aug 2018

• "The whole booking process was straight forward and easy to sort."

  The house was perfect and exactly as described. We would definately recommend the website and use you again Thanks

  Reviewed by Jean5.0★Aug 2018

• "The beautiful setting the space for large family group to spread out ."

  Pool and hot tub with man cave . Plenty of towels for pool .lots to do in local area .

  Reviewed by D4.7★May 2018

• "Several of the adults found the mattresses uncomfortable, the duvets either too small or too heavy."

  The chemicals in the hot tub led to bad skin reactions. Only 2 small teaclothes were provided, no scissors. That apart, an excellent property for our party of 14, age range 3 to 76. Lots to do in the area. Would definitely return.

  Reviewed by Josephine4.4★Mar 2018

• "It was a very spacious house with all the facilities you needed only drawback was the late entry to the accommodation."

  Reviewed by Elizabeth5.0★Aug 2017

• "Wonderful long weekend at Treetops."

  Super cottage and location. Everyone but especially the children loved the pool. Nice to have the hot tub. Owners very friendly and helpful.

  Reviewed by Colin5.0★Jun 2017

• "Marvellous holiday at TreeTops."

  Beautiful surroundings, very large cottage - plenty of space for all of us. Kids spent all day in the pool and adults in the hot tub

  Reviewed by Anne5.0★May 2017

• "Treetops is a fabulous house in a stunning location."

  It's comfortable and spacious. Would highly recommend it whatever the size and makeup of the party.

  Reviewed by Barbara5.0★Apr 2017

• "The property exceeded our expectations and was extremely comfortable, well appointed and was in a wonderful location."

  The facilities were very good and our stay there was a very pleasant experience.

  Reviewed by Susan5.0★Mar 2017

• "Fabulous House, great pool & hot tub which were well used!"

  Facilities are amazing, all you need for a lovely stay. Beautiful views! Enjoyed our stay. Thank you!

  Reviewed by Suzanne4.6★Sep 2016

• "Everything we needed was there and the pool and hot tub meant the weather really didn't matter"

  Reviewed by Margaret4.8★Sep 2016

• "We have had the great privilege of enjoying a family holiday each year for a long while."

  Your sublime house, Treetops, has redefined our expectations of what makes a holiday. Many places make you feel as if your needs are met – you have achieved the insurmountable task of making us feel that we have no needs. Your pool, your hot tub, your ‘man cave’ sanctuary are the additions to an already beautiful setting that truly make this jewel shine. You have left us to our own peaceful devices, while always being the friendly hosts that are often so rare. Thank you for making our summer – the memories we have made at Treetops will not be soon forgotten.

  Reviewed by Trevor4.8★Jul 2016

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