Puffin Lodge

24 Customer Reviews

• "Had a brilliant stay here, would recommend"

  Thank you for your positive feedback. We’re delighted that everything was to your satisfaction and that you had an enjoyable stay. Kind regards, Chris and Sean. Property Owner

  Reviewed by Paige5.0★Nov 2024

• "Beautiful lodge with everything you need in excellent location."

  The owners were brilliant. The fridge broke down and within 2 hours a brand new fridge freezer had been installed. Couldn't have asked for more.

  Thanks so much for your positive feedback. Thanks also for your understanding. Unfortunately, life conspires to present us with challenges sometimes but we always try to pull out all the stops for our guests and we’re most grateful that you have acknowledged this. Great to hear that you enjoyed your stay and hope that we can welcome you back again in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Chris4.7★Oct 2024

• "We absolutely loved the lodge, it was very clean and well presented, the only problem was the on-suite shower to the main bedroom needs servicing as we couldn’t use it all week as there was no cold water coming through only hot and it was too hot to shower in therefore we used the main bathroom."

  Plus there were only 5 mugs in the lodge so had to keep washing them out afterwards so could do with more mugs. The beach was about 7mins away in the car but we thought it was on the site as shown in the photos, but other than that we had a lovely time ❤️

  We’re pleased that you had a great stay. We are surprised that you didn’t contact us if there was a problem with the shower as we would have got our handyman to attend straight away. Upon receipt of your feedback we sent him there immediately . The shower temperature control has a button that should be pressed to permit the temperature to be increased. The control had been forcibly turned and had caused the button to stick thereby keeping the control on hot. He has now repaired it. We provide a set of six mugs for the lodge ( for maximum occupancy of four people) so can only assume that one had been broken. If we had been alerted we would have replaced it with one of our spares. The distance to the nearest beaches/ resorts ( the photos of which you are referring to) are clearly stated on our property listing. Kind regards, Chris and Sean. Property Owner

  Reviewed by Tracy4.4★Sep 2024

• "Our first time as a family, inc our dog to Wales, the last time I was here was 22 years prior."

  My memories of the place remained the same and Little Haven did not disappoint! The beautiful country roads to get to the lodge is simply beautiful! If you want a quiet break away this is the place to stay! We have loved our stay and cannot wait to go back again!

  We’re so pleased that you had such a lovely stay and it was great to meet you all. We’d love to be able to welcome you back again in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Rebecca5.0★Aug 2024

• "We had the most wonderful holiday in the best location."

  Thank you so much, puffin lodge was everything we could have wished for, it was just perfect and we can not wait to come back again.

  Thank you so much and we’re delighted that you had such a lovely holiday. Thanks for leaving everything so clean and tidy and we’d love to be able to welcome you back again in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Harley5.0★Aug 2024

• "We had a wonderful week at Puffin Lodge!"

  The quality and comfort exceeded expectations, and the peace and quiet of location an added bonus! Thank you for the welcome pack, a very nice touch!! Already thinking of booking again for next year!!

  Thanks so much for your positive feedback and we’re delighted that you had such an enjoyable stay. We would love to be able to welcome you back again next year. Kind regards, Chris and Sean. Property Owner

  Reviewed by Michael5.0★Jul 2024

• "There was a problem with the dishwasher that the owner responded incredibly quickly to resolve."

  Thank you Sean, your very speedy help was really appreciated.

  Thank you for your kind words. Glad to have been of assistance and we’re pleased that this minor hiccup didn’t affect your enjoyment and you had a pleasant holiday. Hope to be able to welcome you back again in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Jane5.0★May 2024

• "Definitely a 5 star property, site and location."

  The lodge was very luxurious. It definitely exceeded our expectations. It even had a sea view in the distance. Little extras which we weren’t expecting were thoughtful and a lovely touch. The site was very well maintained, clean and quiet - the perfect spot to chill! The location was close to beautiful beaches, stunning countryside, the coastal path and there were many interesting places nearby to visit - you could relax but never be bored! Look forward to returning soon!

  Thank you so much for your lovely feedback and we’re delighted that you had a lovely stay and enjoyed the beautiful area and location. We very much hope to be able to welcome you back in the future and were most grateful for you leaving the lodge in such a clean and tidy condition. Kind regards, Chris and Sean. Property Owner

  Reviewed by Anonymous5.0★May 2024

• "Absolutely fantastic stay, was very grateful for our welcome package."

  The lodge and environment was stunning couldn’t have asked for a better stay! Only downfall was the noise of hot tub during the night found it hard to sleep.

  Thank you so much for your lovely feedback and so glad that you had an enjoyable stay. Sincere apologies if our advance welcome email didn't reach you, as it details how to turn the hot tub off of an evening.Extremely sorry if you had disturbed sleep. We would like to thank you for leaving the lodge in such a clean and tidy condition and hope to be able to welcome you back again in the future. Kind regards, Chris and Sean Property Owner

  Reviewed by Laura5.0★Apr 2024

• "Great value for your money ."

  Clean . Everything you need Excellently equipped Fantastic place to see Wales at its best 5* is not good enough for Puffin lodge . Well done

  Thank you so much for your amazing feedback. We are delighted that Puffin Lodge was to your satisfaction and that you had an enjoyable stay in this special part of Pembrokeshire. We’re most grateful to you for leaving the lodge in such a clean and tidy condition and hope to be able to welcome you back in the future. Kind regards, Chris and Sean Property Owner

  Reviewed by Nigel5.0★Apr 2024

• "Puffin Lodge was brilliant, the welcome pack gorgeous and the accommodation immaculate."

  Thank you so so much for all the effort you put in to the small things, they make the stay wonderful. Oh and the hob tub is fantastic too...

  Thank you so much for your lovely feedback which is greatly appreciated. We're extremely pleased you had a nice stay. We are very grateful to you for leaving the lodge in such a clean and tidy condition and hope to be able to welcome you back in the future. Kind regards, Chris and Sean Property Owner

  Reviewed by Simon5.0★Apr 2024

• "Puffin Lodge was amazing."

  This accommodation made our holiday perfect. It was clean, well equipped and extremely comfortable. We thoroughly enjoyed our stay here and didn’t want to leave. It’s in a perfect position with easy access to local amenities and stunning beaches. The owners ensured that we were well informed of the facilities/local attractions through the literature left in the Lodge. We will certainly be returning to Puffin Lodge again. Thank you for a wonderful holiday break.

  We are extremely pleased that you had such a good time and hope to welcome you back in the future. Thank you for your positive feedback and we appreciated you leaving the property in such a clean and tidy condition. Many thanks, Chris and Sean. Property Owner

  Reviewed by Amy5.0★Mar 2024

• "Fantastic property, the complimentary gift box of essentials was a lovely added touch."

  Well stocked with everything we needed for an enjoyable weekend. We will definitely be returning. Thank you Sean & Chris x

  Thank you for your positive feedback and we're so pleased that you had a lovely time and had everything you needed. We look forward to welcoming you back in the future. Kind regards, Sean and Chris. Property Owner

  Reviewed by Nicola5.0★Feb 2024

• "Fed back faulty/maintenance issues during my stay to the owners - a door hanging off the hinge and a bathroom door which locked you in from the inside."

  The owner has now wrongly billed me for faults within their property! Would not recommend.

  In order to put a balance on this review, we would comment as follows; You contacted us on the afternoon of 29th to request an early occupation on 30th, which we managed to facilitate at short notice at no extra cost to you. You contacted us on the evening of 30th ( your day of arrival) with a query on how to operate the heating at the lodge which we responded to immediately. You did not make us aware of any maintenance issues at that point. We received a text from you at 08:28 on New Year's Day stating that , "if you weren't aware, the door to the kitchen is loose as the bottom hinge has gradually got worse we can't close it, also the toilet door in the hallway locks on the inside so you can't get out it's not a problem just thought I'd let you know" (sic). We responded advising we would get our handyman to attend the following day ( on your departure). When we attended the lodge after your departure,we discovered that the door was completely ripped off its hinges. The toilet door lock was indeed not working and required a new handle . In addition to this, every light, both internal and external had been left on with the heating on full.There was discarded food left on the hob, plates of burnt uneaten croissants on the table and left in the oven, dirty dishes left everywhere , food left in the fridge and an overflowing waste bin. The damage resulted in a callout and repair charge from our handyman with new parts having to be ordered and greatly increased cleaning. Under the circumstances we feel that the £70 charge levied was extremely reasonable. There were also discarded baby clothes and a baby's bottle left in the double bed despite your booking clearly being made for four adults. This was a contravention of the site rules and resulted in over occupation of the lodge which was a breach of site H&S. Chris and Sean Sullivan. Owners. Property Owner

  Reviewed by Hannah2.8★Dec 2023

• "Lovely and peaceful,thank you for the hamper,we all enjoyed the break,thank you ..."

  Lovely and peaceful,thank you for the hamper,we all enjoyed the break,thank you so much, Stephen + caroline Tilly,miley and luna

  We are delighted that you all Had a lovely Christmas break at Puffin Lodge . Thank you for your positive feed back. Wishing you all a very happy 2024! Chris and Sean. Property Owner

  Reviewed by Stephen5.0★Dec 2023

• "Puffin Lodge did everything it said on the advert (5 star accommodation)."

  We had a great week at the lodge in early October, very clean, every amenity you would need, in easy driving distance for local visits such as St David’s, Saundersfoot, Tenby etc, very attentive hosts without bothering us, (if that makes sense) Will definitely be back! Thank you.

  We are extremely grateful for your wonderful feedback and kind comments. We are delighted that you had such an enjoyable stay. We hope to be able to welcome you back in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Paula5.0★Sep 2023

• "Just returned from a wonderful week at Puffin Lodge."

  The property itself is well equipped, spacious, spotlessly clean and furnished to a high standard. The welcome pack and the extra treats for our dog were a lovely touch. The hot tub was a real luxury too The lodge is situated on a very quiet site, which was perfect for us. Many places and picturesque beaches to explore nearby. Would definitely recommend.

  We are delighted to hear that you had an enjoyable break at Puffin lodge and appreciate you taking the time to leave your positive feedback. Many thanks and hope to see you again some time. Chris and Sean Property Owner

  Reviewed by Catherine4.7★Sep 2023

• "The lodge is beautiful, comfortable, well maintained and well stocked with everything you might need, great welcome pack."

  The only downside is the site and location. Apart from a small childrens play area and a tiny shop at reception there is nothing here and everywhere seemed to be at least 30 -40 minutes in the car so we spent a lot of time driving. The local beaches are great so if all you want to do is stay local this is a great place to unwind. Oh and the hot tub is brilliant :)

  Thank you for your positive feedback on the lodge and hot tub and we are pleased you had everything you needed. Sorry to hear that the unspoilt location was not to your taste(During the season, residents have access to a club house adjacent to the park with access Through the dog walk area). Being located just minutes from both Little and Broad Haven (with a fine selection of pubs,eateries, Londis store, water sports shop, beach shops and fresh crab/lobster outlet) and the surrounding array of wonderful beaches, plus only 10-15 minutes from Haverfordwest and Milford Marina, we like to think that the site provides a good base for enjoying the locality as well as being ideally placed to enjoy everything that Pembrokeshire has to offer within a 30 - 40 minute drive - from Tenby , Saundersfoot, Folly Farm etc to St. Davids, Fishguard and Newport. Hope to be able to welcome you back in the future. Kind regards, Chris and Sean. Property Owner

  Reviewed by Becki4.7★Aug 2023

• "Amazing clean comfortable."

  People dog well catered for. Would recommend to anyone. Loved the hot tub watching the sunsets. Breakfast on decking great

  Thank you for taking the time to provide us feedback. It is appreciated. So glad you all had an enjoyable stay at Puffin Lodge and Pembrokeshire. Hope to see you again! Best wishes Chris and Sean. Property Owner

  Reviewed by Elizabeth5.0★Jul 2023

• "The holiday lodge was beautiful ,clean and very warming ."

  Great place to explore

  Thank you for your positive feedback and even for taking the time to contact us in person to thank us. We are delighted you enjoyed your stay and hope to see you all again in the future! Hopefully the weather will be kinder. Best wishes all. Chris and Sean Property Owner

  Reviewed by Joseph5.0★Dec 2022

• "Puffin Lodge had everything that we needed for a lovely break, very well equipped, comfortable, lots of information on the local area and the hot tub was a treat."

  The caravan site is well maintained, quiet and in the perfect location to reach lots of places of interest. We watched a great fireworks display in Milford Haven for Bonfire Night and enjoyed the beaches at Marloes, Broad Haven and Newgale. The Castle in Little Haven and The Bishop in St Davids are both great for food. Thank you Chris and Sean, you were perfect hosts x

  Many thanks for your kind comments. We are delighted that you both had such an enjoyable break and took the time to explore this part of the world. Kind regards Chris and Sean Property Owner

  Reviewed by Emma5.0★Nov 2022

• "What a beautiful place to stay, you had everything you needed, hamper was such a lovely welcoming it was so clean and a peaceful place to stay, would highly recommend."

  Thank you julie for you positive feed back and kind words. We are delighted you enjoyed your stay and hope to see you again some time! Chris and Sean. Property Owner

  Reviewed by Julie5.0★Sep 2022

• "Property is better than the photos Would definitely recommend Thanks Dominic"

  Thanks Dominic for you kind comments and delighted you had an enjoyable break. Chris and Sean. Property Owner

  Reviewed by Dominic5.0★Aug 2022

• "Very clean and tidy, perfect stay for us, thank you!"

  Thank you for your positive feed back. So glad you all had an enjoyable stay. Chris and Sean Property Owner

  Reviewed by Rob5.0★Jul 2022

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