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"Key for comunal door should be provided, in the event of power cut."
..WE Were locked out of apartment for over 5 hours, before assistance came.
We’re extremely sorry to hear of your plight. Unfortunately we were non contactable on the day in question due to a total loss of electricity, phone and IT network due to Storm Darragh and we were also unable to get out of our village due to fallen trees and building debris blocking the roads. We were only made aware of this issue the following day when we managed to get out of our village and drive to an area where we got a phone signal and picked up the messages left by the Holiday company and our cleaner. We understand that Sykes did everything in their power in the challenging conditions and at one point ten people were working to find a solution to your predicament. You were offered alternative accommodation and a £50 food voucher whilst the issue was sorted. The problem stemmed from a total power outage to the door during the storm. We have discussed this with the management company as the door should fail to safety under a power loss therefore a master key would not be necessary but the engineer was investigating the nature of the failure.
We note your subsequent note left regarding a stain to one of the oak bedside cabinets from “air freshener liquid”. We, as owners, were at the apartment on the day of your arrival preparing the welcome pack and putting up Xmas decorations and can categorically state that no such mark was present at that time.
Regards,
Chris and Sean.
Property Owner
Reviewed by Rial5.0★Dec 2024
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"The Sail Loft is lovely, it’s exactly like in the photos."
The accommodation is spacious and comfortable with everything you need, it is well stocked with high quality equipment and plenty of it which is great. It makes a wonderful base from which to explore Pembrokeshire. The owners have thought of everything, thank you, we had a wonderful time here.
Many thanks for your extremely positive feedback and we’re delighted that you had an enjoyable stay.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Caroline4.7★Oct 2024
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"Fantastic stay."
Lovely view, super facilities and owners were fabulous, checking everything all OK. Loved the dog welcome pack. Much appreciated!! Highly recommend for anyone visiting Milford Haven.
Thank you for your comments and we’re really pleased you enjoyed your stay. We appreciated you leaving the apartment so clean and tidy and we’d love to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Liz5.0★Oct 2024
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"Looking as wonderful as the photos we saw on Sykes website,we were really impressed at this lovely apartment."
Thanks for supplying LOTS of information about the area and apartment. The welcome gifts were a lovely surprise for us and our dog Connie!! There was parts of the bathroom that needed clean,the tiles in the shower needed bleaching and the wooden pipe covering behind the toilet needs a good clean. Saying that...we will DEFINITELY be back next year!!
We’re delighted that you had a pleasant stay and great to hear we may have the opportunity to welcome you back again. Thank you for your constructive feedback regarding the bathroom and we will be sure to share your comments with our cleaning team.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Pamela4.7★Oct 2024
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"Perfect . Lovely shower and a mattress to die for, so good infact I'm going to get one myself."
Welcome pack very much appreciated . The view is delightful one you never tire of the walk along the river with the cafes shops and bars is delightful . Back to the appartment spotlessly clean and has everything that you would need . Thankyou
We’re delighted that you enjoyed the apartment and the marina setting. Thank you for your positive comments and for leaving everything so clean and tidy. We’d love to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Georgina5.0★Sep 2024
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"The property was well equipped, clean and comfortable."
Many thanks for your positive feedback and we're pleased that you found everything to your liking. We appreciated you leaving the apartment so clean and tidy.
Hope to be able to welcome you back again in the future.
Kind regards,
Sean.
Property Owner
Reviewed by Barry5.0★Sep 2024
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"We Had a fantastic week walking the beautiful coastal paths in the area."
The apartment was as we expected from the previous reviews in a fantastic location for exploring the area. In the evening we could walk around the marina and have drinks and food five minutes walk from the apartment. Would definitely return thank you.
Many thanks for your positive feedback and we’re extremely pleased you had such an enjoyable stay and that the location was to your liking. Thank you for leaving the apartment so clean and tidy and we’d be delighted to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Wes5.0★Aug 2024
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"A wonderful apartment in such a fantastic location,close to the marina and all the bars and restaurants."
The apartment is spacious,clean,very well equipped and the owners provide lots of useful information and recommendations for your stay. The welcome pack was much appreciated too.
The apartment is in a perfect place to explore all the beaches and attractions that Pembrokeshire has to offer.
We would highly recommend “The Sail Loft” to anyone looking to base their holiday in Milford Haven/Pembrokeshire
Thank you so much for your wonderful feedback and we’re delighted that you enjoyed your stay and the local area. Thanks for leaving the apartment so clean and tidy. We hope to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Linda5.0★Aug 2024
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"We only had one issue, i know there is details of the rubbish but we tryed to segregate to what needed recycling and another for general rubbish , the informantion was'nt very helpfull and there really wasnt any where to disposed of it in a bin outside so we had no choice to leave the bags on the kitchen floor all week."
Not good !
We are sorry that you couldn’t understand the information left in the apartment file. The bin store is a brick building outside the apartment in the car park as clearly described. There are wheelie bins in there for both recycling and general waste.In the apartment itself there is a compartmentalised waste bin in order to segregate items.We also leave full contact telephone numbers for guests so they can contact us should there be any issues so we can’t understand why you didn’t ring us if there was a problem?
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Patricia3.8★Aug 2024
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"A fantastic property which is exactly as the listing described."
Beautiful views of the harbour and a good range of amenities and shops in very close distance. Very well equipped for an excellent and comfortable stay in Milford Haven.
We’re delighted that you enjoyed your stay and that the apartment and the marina were to your liking. Thanks for leaving everything so clean and tidy and we hope to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Suzanne5.0★Jul 2024
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"Beautiful apartment, pictures don’t do it justice, we especially liked all the little touches, the owners have obviously put a lot of thought into it."
My husband especially liked the binoculars.
The welcome touches like milk and butter were very much appreciated.
Can’t fault the place.
Thank you so much and we’re delighted that the apartment was to your liking. We do try to ensure that our guests have everything they need.
We hope to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Louise5.0★Jul 2024
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"Lovely place to stay."
Overlooks the Marina. There are plenty of places to eat, not sure if they are all open late, but good for a coffee & cake during day. Other craft shops also line Marina. Parking was very easy.
Unfortunately, we had to leave after a couple of days due to illness but we didn't have to do too much before we left, as owners said they would look after everything for us.
For the time we were there we had a good time.
Thank you for your lovely feedback and we sincerely hope that you’re feeling better now. We hope to welcome you back again in the future so that you can enjoy a proper holiday and fully enjoy the Marina and all it has to offer. For your future information, there are eateries that open in the evenings.
Wishing you all the very best,
Chris and Sean.
Property Owner
Reviewed by Roy5.0★Jul 2024
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"This break away was the best one we’ve had with Sykes holidays , The sail loft ..."
This break away was the best one we’ve had with Sykes holidays , The sail loft was absolutely perfect, lovely location, amazing apartment with excellent views , I cannot fault a thing, spotlessly clean , lovely comfy sofa , the apartment was well equipped too, the complementary treats were a nice welcome,
We were so lucky with the weather, so we had some nice trips out , so much to see and do, lovely food on the marina itself, and everyone was just so welcoming and friendly, we would definitely stay again ,
Thank you for your lovely feedback. We are delighted that you had such a lovely stay,that you were pleased with the apartment and that the location and local area was to your liking. The marina is well blessed with plenty of great food options. Thanks also for leaving the apartment in such a clean and tidy condition and we’d love to be able to welcome you back again in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Moira5.0★May 2024
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"Loved it! Excellent choice."
Everything was as advertised and better, and the weather was great too. Lovely apartment
Thank you so much and we’re so glad you had an enjoyable stay. The weather is always a bonus but we’re extremely pleased that the apartment was to your liking. Thanks also for leaving everything in such a clean and tidy condition and hope to be able to welcome you back in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Barry5.0★May 2024
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"Wow what can I say, we were over the moon, it was spotless, bed was so ..."
Wow what can I say, we were over the moon, it was spotless, bed was so comfortable, had everything we needed like home from home, wine glasses, bottle opener, towels, a welcome box with Prosecco & treats, even treats for the dog, who we chose not to take in the end, we couldn’t fault the property at all, amazing, with outstanding views, thank you so much we had a lovely break away for my birthday, couldn’t of asked for anything better x
Thank you so much and we’re delighted you had such a lovely stay and that everything was to your satisfaction. Your positive comments are greatly appreciated. Thanks for leaving the apartment so clean and tidy and we hope to be able to welcome you back in the future.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Terri5.0★May 2024
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"Excellent holiday apartment very clean and homely"
Many thanks for your positive feedback and for leaving the apartment in such a clean and tidy condition.
We hope to be able to welcome you back in the future.
Kind regards,
Chris and Sean
Property Owner
Reviewed by Kenneth4.7★Apr 2024
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"We had a fantastic few days the loft was beautifully layed out with attention to detail for our comfort."
We would absolutely recommend and will definitely book again soon.
Thank you for your positive feedback and delighted that you had an enjoyable stay.
Kind regards,
Chris and Sean
Property Owner
Reviewed by Stephen5.0★Apr 2024
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"A great little apartment with everything equipped plus more, especially the binoculars"
Thank you for your positive feedback and so pleased that you had an enjoyable stay with everything you needed.
We are very grateful to you for leaving the apartment so clean and tidy.
Kind regards,
Chris and Sean.
Property Owner
Reviewed by Nicola5.0★Mar 2024
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