White Cottage Annexe

35 Customer Reviews

• "Upon using the shower both myself and my partner had to turn off the shower half way through as the water wasn't draining away."

  Blinds in bedroom are damaged and also do not block out the light. Door stops needed to prevent damage to walls.bathroom in need of some shelving as no where to put toiletries. Lovely little cottage that needs some TLC holes in walls.boarding outside front of property loose.

  Reviewed by James3.1★Sep 2024

• "Sadly overall summary, very disappointed."

  We arrived to find dog poo on the decking, overgrown shrubs over hanging, dead leaves on floor, cobwebs in all the rooms. Kitchen: cupboard doors were dirty and you could see the drip and finger marks. Utensils: spatula was broken. Place seriously in need of TLC. Bedroom: Mattress was uncomfortable and springs noisy when turning over. Pillows flat and old. Duvet cover was tired. Dirty marks on rug. Very hot in room, could do with a fan in there. On the other hand, Tenby is beautiful and would highly recommend, sadly not this cottage.

  Apologies for all the issues you have raised. The decked area has now been cleaned and all the shrubs have been cut back. The annexe has been thoroughly cleaned. Property Owner

  Reviewed by Debra1.6★Jul 2024

• "My first thoughts on entering White cottage annexe were lovely, spacious bedroom but rather small, cosy lounge but actually the lounge area was fine."

  The cottage is clean & comfortable & the little outside area was also fine & was a bit of a sun trap & I enjoyed reading my book out there on a couple of afternoons. The property is a convenient ten-fifteen minute walk into town. We didn’t use the dish washer do can’t comment on that. The only negatives I would say is that the bed has a bed end/ foot to it & as both my husband & I are tall we found it quite uncomfortable as it was not possible to lie on your back or stomach as you couldn’t stretch your legs out fully which meant that every night we didn’t get a very good nights sleep. This wouldn’t be a problem however for people who aren’t tall. It was also very hot & it seemed like it was a winter quilt that was on the bed. The only other negatives were that it took quite a bit of fiddling with the shower as initially we found it way too hot. There was also no welcome arrival pack which is quite unusual these days or information booklet co covering local facilities, pubs & restaurants etc. On the whole though, it was a lovely cottage & I would definitely recommend it to others.

  Reviewed by Linda4.1★Jul 2024

• "Great location, the area is beautiful, ideal for walking & plenty of choice for eating out."

  The Annex has plenty of room for 2 people & is well equipped. Only a 10 minute walk from town, but really peaceful. So nice to stay somewhere with a really good shower.

  Reviewed by Denise4.1★Jun 2024

• "We had a lovely stay over Christmas."

  I had the best nights sleep I have had for ages.

  Reviewed by Geraldine5.0★Dec 2023

• "Lovely break."

  Nice Annexe. Close to Town. Did not use Cooking units so can't comment. Just one problem Get a new remote for TV. This is giving you a lot of negative reports and is easily rectified.

  Reviewed by Roger4.4★Oct 2023

• "We were really looking forward to our holiday in Tenby and staying somewhere close to the town centre."

  We arrived at the White Cottage Annexe after a 9 hour drive. Looking forward to a well earned rest. However, after getting the key and opening the door we were greeted by a strong musty/mould smell. We looked around the property and found the culprit to be an old mouldy mop in a cupboard. As this was the only mop we presume this was used to clean the floors! We put the mop outside and within a few hours the smell got better bet never went completely. As my wife was very upset she felt the only way to feel comfortable would be to clean the property herself. While she was cleaning she also found nail clipping under the toilet seat, black mould in the shower and an old bottle of watered down soap on the small sink. After showing me the nails I noticed the shower rail was coming away from the wall. The bathroom itself felt tired and in need of some attention. After the clean we then went to the shop to get milk and snacks as there was no welcome pack with basics like milk (something common in other properties). The bedroom was clean and the bedding was fine. It was a pity there was no kind of dressing table for toiletries and getting ready. The outside area is totally enclosed and felt too closed in for us. However, this wasn't an issue as we did not use it because it was overgrown, lots of dead leaves on the decking and generally not looked after. In the living room area we would agree with other reviewers that the sofa is low but the owner is right as this is a personal opinion. It was good to use as an arm rest if you sat on the floor. We did struggle with the TV remote. Getting it to turn on and change channels even after swapping the batteries over with another remote (no spares!). The kitchen was fine. All the pots and utensils felt clean enough to use. They may wish to put a tin opener and some scissors in the kitchen though. The property on the whole felt tired grubby in places. Even down to the decking on the approach to the main door on the wobbly side with a couple of raise screws. We felt let down by this property which looked so good in the photos. Maybe we should have said something but we did not want the confrontation and there was too much to fix in the short time we were staying. However, we ended up leaving a day early anyway!

  Reviewed by Stephen2.5★Aug 2023

• "Nice property well positoned"

  Reviewed by Clive3.8★Feb 2023

• "Lovely, cosy and private property within short walk of shops."

  Reviewed by Gaynor5.0★Nov 2022

• "1.Sofa too low,plus low back."

  Only suitable for office reception.2.Not dog friendly or safe.3. Kitchen tap loose had to hold to change from hot to cold. 4. Rail for shower, screw hanging out of wall. Sink only fit for cloakroom,which made it difficult to shave,so soaked the floor.Plus not clean.Finally television kept losing signal which made it hard to watch,but she did come round to try and fix it.On 5th day she got another box from sky which solved that problem.

  The sofa is the one shown in the photos and obviously everybody has different preferences when it comes to a sofa and what they find comfortable. I was not informed of any of the issues concerning the bathroom or the kitchen tap and if I had been would have done my very best to rectify them immediately. I will be passing this information on to the cleaner and sort the tap and shower screen out. The guests had plenty of opportunities to tell me if they were unhappy with anything but he decided not to. As soon as I was informed of the issue with the tuning of the television I managed to retune and get the channels working again and I also showed them how to use BBC Iplayer, ITV hub and Netflix which worked well. I did then order a Sky box which I installed for them as soon as it arrived. Regarding it not being dog friendly I feel they obviously did not read the description of the property which Sykes write. There is an enclosed area which is shown in the photographs so it is not misleading in any way. The guest even said to me himself that he should have read the description in more detail as due to the age of their dog they found it difficult with the 10 minute walk into Tenby. Property Owner

  Reviewed by Keith1.6★Jul 2022

• "I rated low for comfort due to the bed which is a good size but pretty uncomfortable; and the tiny sink in the bathroom which would be ok for just a hand washing basin but not as a main washing/shaving basin."

  It is a lovely annexe with nice furnishings and just a short walk to the town and beach.

  A new bed has now been installed to address the issue with the comfort of the bed. Many thanks for your feedback. Property Owner

  Reviewed by Sue4.1★Mar 2022

• "We had such a lovely time being so close to everything."

  It was such a comfortable and cozy week away in the annex. There were a few things that could be improved but overall it’s a lovely little holiday let.

  Reviewed by Emma3.1★Mar 2022

• "The road leading to the property doesn’t display the name and we drove round a few times until we could ask someone."

  I would recommend that the settee should be changed to a normal height one as my husband and I found it much too low, I am only 5’1 and struggled to stand up from it.The shower was good but the sink is tiny and much too close to the hot radiator.

  Reviewed by Philip3.4★Feb 2022

• "We found the sofa far too low, we found the bed uncomfortable due to the mattress having no substance."

  Reviewed by Edward2.2★Dec 2021

• "Sofa to low, shower black bacteria, also frame loose , some food trayies would be useful, the bed was comfortable , the heating was excellent, it was lovely and quiet, we were never disturbed ,the dog was content, very good would throughly recommend."

  Reviewed by Brian4.4★Nov 2021

• "White cottage annex is a little gem."

  Situated only a 10 minute walk from the centre of Tenby. It is very well furnished, modern with everything you could want. Excellent accomodation, will definitely be back.

  Reviewed by Elizabeth5.0★Nov 2021

• "We are in our 70s and the settee was very low in White Cottage, we found it hard to get up off of it."

  TV system was not good as only received BB1,2 and radio. Freeview was breaking down so could not see full programme.

  Reviewed by Susan3.4★Sep 2021

• "Came here for my birthday, holiday letting was as pictured, clean and catered ..."

  Came here for my birthday, holiday letting was as pictured, clean and catered for covid worries as well with thorough checklists, the only thing i would say is that the pictured displayed of the beach is not what you would see from the place as its about a 5-10 minute walk into town and may be a little misleading other than that i thoroughly enjoyed my stay and we had no issues

  Reviewed by Emily3.8★Jul 2021

• "Good location,comfortable accommodation with everything we needed for our week in Tenby."

  Approx 15 minutes walk to the beach, Co-op supermarket within five minutes walk , it is on an incline on the way back. Covid cleaning measures in place. We felt comfortable and relaxed . If you are planning to eat out, remember to book ahead at this current time. We would certainly stay again.

  Reviewed by Lynn5.0★Jun 2021

• "Very comfortable, and convenient for walking to the town."

  Reviewed by David5.0★Oct 2020

• "The sign for the property is tiny had problem finding it, Google takes you to a beautiful white cottage but not the right property, when we eventually found the white cottage it is a let down as its a white house with an annexe that resembles a wooden shed not a cottage."

  The wall in the passageway to the annexe needs repainting and the boiler overflow pipe needs checking as it was continuously dripping on to the floor next to the key safe. The first impression inside was warm and tidy, however the breakfast bar worktop needs repairing because the worktop strip is peeling off, the oven was dirty, the kitchen drainer has a broken drain cover all you see is black mould inside it. There isn't a patio its a small wooden box with artificial grass. The bedroom was spacious but the bed was uncomfortable and noisy, the bedside table draws don't open properly, the bedroom lacks storage we lived out of our luggage as wardrobe has the boiler and the chest of draws was too slim, the remote control in the bedroom was broken. The shower was dirty and leaks when you use it, the bathroom sink plug doesn't stay down so unable to fill to have a shave had to use a bowl and the toilet seat was loose. We were unable to relax in the sitting room due to the sofa being too low and the tv to high. Very disappointed.

  Many thanks for your feedback. I'm glad that I was able to personally guide you to the property on your arrival. I strive to be honest with the advert, where it is accurately described as an annexe with a patio and the bedroom picture does not display any wardrobe. I of course also visited straightaway when advised about your concerns re the oven/shower/remote control. The oven was re-cleaned immediately and I offered to have a plumber assess the shower straightaway - as you declined this, regrettably this meant it unavoidably impacted on your stay. I can reassure other guests however that the shower was repaired on the day of your departure. As you advised you would be ok re the remote control and did not wish to be disturbed further for the duration of your stay, this also could not be addressed until you checked out. Regrettably, neither myself nor Sykes were informed of any further concerns during your stay - if I had known, I of course would have striven to resolve any concerns straightaway. I can assure you that all your feedback will be investigated/resolved where appropriate, at the earliest opportunity. The toilet and sink will also be added to the plumber maintenance check and I can already confirm that the boiler pipe has already been checked on the day of your check out and it is within normal operation with no repair necessary. I’m sorry you didn’t find the mattress comfy as it is quite new, but I appreciate bed comfort is subjective. Further maintenance checks will be carried out this week to asses any paint touch ups required. Longer term, I will see if lowering the TV is possible in the longer term to make the guest experience more comfortable. Thank you again for your feedback. Property Owner

  Reviewed by James2.5★Feb 2020

• "Perfect location and the best facilities for our needs."

  Reviewed by Tracey4.7★Feb 2020

• "The whole experience was exceptional and one that we will certainly be happy to repeat."

  The owners had thought of every little detail from a selection of pastime resources (books, puzzles, CD's, DVD's, cards, magazines etc) to basics like tea, coffee and milk. We were even greeted by beautiful flowers and a much needed bottle of wine

  Reviewed by Jules5.0★Nov 2019

• "This property looks modern on the photos but it is let down by the cleanliness."

  In particular the bathroom was in need of attention. Both sides of the shower screens were grubby, and bottom of the screens needed the black mould removing. The towels and tea towels were poor quality. No pillow protectors or mattress topper but a plastic mattress cover which was like sleeping on a sheet of plastic. There were only 4 coat hangers and no hairdryer but the property owner when she returned from holiday (on the Monday) loaned me a hairdryer and supplied more hangers. This year we have been 2 other of your properties which have supplied every possible cleaning product, maybe we have been spoilt but at this property we were supplied with antibacterial handwash, surface cleaner and 2 dishwasher tablets! A cloth or sponge to use with surface cleaner would have been useful! There was also a brush but no dust pan. We were left 1 toilet roll! Do you ever inspect these properties ?

  The Annexe is thoroughly cleaned after every guest. Unfortunately as the owner was away on holiday for this particular changeover so she was unable to do her usual spot check. The owner will be making sure that the shower is thoroughly cleaned in the future. The guests are most welcome to contact ourselves at anytime during their stay and we always try to rectify any problems, which we have always done in the past. A brand new mattress has been put in the annexe and therefore does not require a topper. Following on from your constructive criticism we have replaced the towels and tea towels and a replacement brush will be put in and it is usual that cloths and sponges are supplied. A new mattress protector and pillow protectors will also be provided. Of course we welcome all feedback so we can strive to meet all guests needs. Property Owner

  Reviewed by Roland2.2★Aug 2019

• "We loved the look and feel of the annex."

  The welcome flowers and wine was a lovely touch. And location perfect. However we didn't find the bed comfy ( but i am used to a realky good mattrass at home , so it fidnt seem an issue for ith5er visitors). and I was disappointed in the small decked patio area which needed a little TLC However that's really nitpicking as overall it was lovely and I would recommend it.

  Many thanks for your feedback, following on from your constructive criticism we have updated the patio with artificial grass and gave it the TLC required - Glad you had an otherwise lovely stay Property Owner

  Reviewed by Wendy4.7★Mar 2019

• "Fantastic location and perfect for a lovely break has all u need"

  Reviewed by Debbie4.7★Mar 2019

• "Nice quiet place, everything we needed, good for the dogs, easy walk into town"

  4.7★Dec 2018

• "The white cottage is in a ideal place for tenby the of road parking is a bonus as very hard to park round tenby for free."

  . The interior is modern and very cosy nice big bed full size kitchen everything you need for your holiday would defo recommend the white cottage and will be returning there myself in the new year

  Reviewed by Roger5.0★Nov 2018

• "The flat wasn't clean ."

  No welcome book telling us about the heating , cooker , bins , local shops and other information. The kitchen had very little equipment in . Over all very disappointing.

  The annex is thoroughly cleaned after every guest and our previous guests have always been more than satisfied with the cleanliness. The guests are most welcome to contact ourselves at anytime during their stay and we will always try and rectify any problems, which we have done in the past. The missing kitchen equipment will be replaced. Of course we welcome all feedback so we can strive to meet all guests' needs and make their stay as enjoyable as possible. Property Owner

  Reviewed by Ruth2.2★Sep 2018

• "Great place to stay."

  The sign for the cottage is too dark. (couldn't see it at night). It was nearer to Tenby than we thought despite checking Google Maps. Everything we needed was there, including a free bottle of wine. We will be going back to this great retreat,

  Reviewed by Stephen5.0★Aug 2018

• "Hi had a fab week in tenby this is our second visit and will be visiting again next year."

  Lovely Annexe very modern and only a 10 mind walk into the town.Only negative was the bed was uncomfortable

  Reviewed by Jackie4.4★Jul 2018

• "You need to follow up on what people comment on and acting upon it I read on the ..."

  You need to follow up on what people comment on and acting upon it I read on the comments section about the bed being uncomfortable but thought it was maybe a bit harsh but having slept on the bed for seven nights I have to agree first impression upon lying on the bed you think not bad but after about 5 minutes you begin to feel the springs digging into you no matter which way to try to move to different position it makes no difference my wife sort of solved it a bit buy putting two large beach towels under the bottom sheet also the pillows need pillow protectors which puzzled me as there was a materesse protector on the bed the decking area is a reasonable size but could do with a jet wash the shower is execelent as is the cottage location if next year the mattresse has been changed for a good quality one we would definitely rebook the cottage the owner,s are a lovely coulple

  Reviewed by Tony3.4★Jun 2018

• "Very clean wifi speed very good bottle of wine welcome"

  Reviewed by Ivan4.7★Jun 2018

• "Very peaceful location."

  Reviewed by Ieuan5.0★Dec 2017

• "The annex was lovely made very welcome the pictures online did not do it justice."

  Well placed to visit many attractions would highly reccomend.

  Reviewed by Vivian5.0★May 2017

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