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"Ok so it was a great property, very spacious well designed and comfortable."
Lovely and cool features, showers and bath amazing, some unique and interesting features. 5 star all over but there were some small maintenance issues needing checked. 2 toilet seats should be replaced - Orange bedroom en-suite & Utility WC. The kitchen tap needs tightened probably underneath and the panel under the oven fell off easily. The roof terrace didn't look safe and we didnt not try to access, though it was never good enough weather and there is a dead seagull on it. I would say the sofas in the area next to the kitchen were a little small (we are big people!!). A smart TV would be ideal somewhere, they are a little dated. We never worked out how to connect to the internal internet but we had decent 4g signal. Overall we loved the house. Cheers!
Reviewed by Gayle5.0★Jul 2024
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"Very nice cottage will definitely be back lots of space perfect for our group"
Reviewed by Alexander5.0★Jun 2024
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"The house was lovely plenty of room , the cleanliness was very good except for the dinning room chairs they were covered in stains, n could do with a good clean."
A part from this we would book again
Reviewed by Carol3.4★Jun 2024
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"Spacious, clean & warm."
Slippers, dressing gowns & some toiletries were provided. There were some slight issues due to us being the first people in after the winter eg not enough crockery. However, those issues were quickly resolved. There were only 6 dining chairs when the property is for 8. This wasn't an issue for us. Presumably that could have also been resolved if needed. There was no internet access initially. Apparently if you book through Sykes it is free; if you book through caravan park it isn't. There wasn't a TV in each room as advertised. Also there was no smart TV; at least none that was working.There was a DVD player, although none was advertised. The snooker table went down well. Although in the middle of a caravan park, it was quiet. This may not be the case in high season. There was no file with tourist information & instruction manuals, which you would expect from Sykes. Good views from the upstairs sitting room.
Thank you for taking the time to share your experience at our Lossiemouth Cottage. We're delighted to hear that you found the cottage spacious, clean, and warm, and that the provision of slippers, dressing gowns, and toiletries added to your comfort. We apologise for the slight issues you encountered upon your arrival, such as the shortage of crockery and dining chairs. We're glad to hear that these were quickly resolved to your satisfaction. Regarding the internet access, we regret any confusion regarding its availability based on the booking method. We'll ensure clearer communication about this in the future. We appreciate your feedback regarding the TV setup and the absence of tourist information and instruction manuals. Rest assured, we're taking steps to address these issues to enhance the overall guest experience.
It's wonderful to hear that you enjoyed the snooker table and the peacefulness of the surroundings. We hope you had a memorable stay and that you'll consider staying with us again in the future.
Property Owner
Reviewed by John3.8★Mar 2024
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"The property was amazing perfect for our family getaway ."
Loads of space , the snooker table was great for the family . There should maybe be a sign up saying it's a holiday home as we had a few people think it was reception . Had a wee issue with WiFi but the staff did get it sorted. Also cleaning supplies are very limited. So just remember to take with you . We will most definitely return in the future.
Thank you for your wonderful review! We're thrilled to hear that our property was the perfect fit for your family getaway and that you enjoyed the ample space and the snooker table.
Your suggestion about having a sign indicating that it's a holiday home is valuable, and we'll certainly look into implementing that to avoid any confusion for future guests.
We're glad to hear that our staff were able to resolve the WiFi issue promptly. We'll also take note of your feedback regarding the cleaning supplies and ensure that there are an adequate amount available for our guests' convenience in the future.
We're delighted to hear that you plan to return in the future and we look forward to welcoming you back for another fantastic stay!
Property Owner
Reviewed by Avril4.7★Mar 2024
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"This is a lovely cottage for a holiday break."
The location is perfect and a stunning part of Scotland. A special thanks must go to Xana and Tony, whose hard work keeps this place immaculate. My only criticism is, the snooker table is a main feature of the lovely cottage. The table, desperately needs recovered and cushions replaced, Nevertheless I would certainly recommend this cottage.
Thank you for your lovely review! We're delighted to hear that you enjoyed your holiday break at our cottage and found the location to be perfect for exploring the stunning surroundings of Scotland. Your feedback regarding the condition of the snooker table has been noted, and we'll be taking the necessary steps needed to ensure that the snooker table remains a highlight of your future stays with us. Thank you for recommending our cottage, and we look forward to welcoming you back for another wonderful stay in the future!
Property Owner
Reviewed by John5.0★Mar 2024
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"Beautiful house, very warm, clean, comfortable and great space, really enjoyed our stay."
We're pleased to hear you had a great time at Lossiemouth Holiday Park in our Cottage. We hope to see you soon!
Property Owner
Reviewed by Elizabeth5.0★Sep 2023
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"House was beautiful and spotless -thank you Xana."
We needed advice on the house and Tony came within minutes and resolved my question. He was so friendly and helpful telling us about Silver Sands and the local area. They are are credit to the company.
Thank you for your feedback, we are pleased to hear you had a great time at Lossiemouth Holiday Park and will be sure to pass this onto our team. We hope to welcome you again in the future.
Property Owner
Reviewed by Anne5.0★Aug 2023
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"Wonderful house."
Would be interested to know background to wooden decoration and especially the inner door. Couch in upstairs living room sticky and mirror in downstairs bedroom covered in fingerprints. Apart from that the house was very comfortable.
Thank you for taking the time to provide us with your feedback, your notes have been taken on board and passed to the relevant team.
Property Owner
Reviewed by Hilda4.7★Aug 2023
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"Hi, We really enjoyed our stay at your property but a few minor issues would improve it further."
We were surprised that there was not a small supply of cleaning items for the kitchen, and having to buy a bag of dishwasher tablets and washing up equipment was a pain.
We also didn't understand why we couldn't access the upstairs balcony area or hot tub. If these are off limits for a specific reason it would be helpful to know. The downstairs yard was rather uninviting and adding some greenery would have been a bonus.
Finally, one of the toilet seats was broken on arrival. This would have been easy to address before we arrived.
I hope these comments are helpful.
We appreciate your feedback and your notes have been taken on board and passed to the relevant team. We take all our guests feedback on board to ensure our guests have a great stay with us.
Property Owner
Reviewed by Eileen4.1★May 2023
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"Fantastic holiday home."
Beautiful decor, comfort 100%. Everything you need for an enjoyable stay, re booked for a second holiday during our stay, yes its that good. Highly recommend.
Thank you for your feedback. We are so pleased to hear you had a great stay with us at Lossiemouth Holiday Park and look forward to welcoming you upon your return!
Property Owner
Reviewed by Julie5.0★Apr 2023
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"We had a great holiday."
We were a party of 4 adults and 4 children. The rooms where great sizes and there was plenty space for us all to enjoy. The kids had a great time. We were a bit disappointed that the swimming pool was closed and we were not advised of this until the day we were due to arrive and also would have been nice to have the use of the hot tub but this was not available. The only thing I would say is that the rooms don't have curtains/ blackout blinds so it's a bit more difficult to get a good lie in. Overall it was a great stay and a great location.
Thank you for taking the time to provide us with your feedback, your notes have been taken on board and passed to the relevant team.
Property Owner
Reviewed by Carolyn4.7★Apr 2023
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"Simply fantastic, brand new structure equipped with all comforts."
Pleasant stay definitely to be redone if I get the chance
Thank you for your feedback, we hope to welcome you again in the future!
Property Owner
Reviewed by Alessandro5.0★Mar 2023
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