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"The property is in a great location and well equipped but needs a really good clean."
Well used surfaces in kitchen and bathroom were clean but the drawers, the kitchen bin etc filthy. There is mould on the walls in the bathroom and both bedrooms. Mirror in main bedroom was very dusty as are the corners and skirting boards. No bathroom cleaning products and only one cream cleaner in the kitchen and this was nearly empty. The small outdoor seating area was grim.
Thank you for staying at the cottage and for your feedback. We are addressing all items to ensure the cottage remains a high standard.
We look forward to welcoming you back.
Property Owner
Reviewed by Helen3.1★Sep 2024
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"- Toilet seat didn't fit the upstairs toilet."
- Upstairs bathroom could do with a deep clean.
- It would be nice if kitchen was stocked with more basics like oil, foil.
Reviewed by Yoojee3.4★Aug 2024
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"The location for the Suffolk coast was no more than a 30 minute drive to most beaches."
The outside of the property could do with a tidy to remove dead plants and clean the window sills and frames. First impressions do count.
The properties facilities were great. Top notch appliances; the washing machine and tumble was great for washing through after beach visits. The rainfall shower always had hot water and the beds were very comfortable.
The property is situated close to a busy road so road noise could be heard late evening and early morning when in bed. We stayed when it was warm and had windows open.
The sofa in the lounge needs attention, it was very saggy and uncomfortable to sit on and smelt musty.
We were very disappointed with the cleanliness of this property. It was very dusty (more than the previous cleans worth) and cobwebs everywhere. The dishcloth was dirty on arrival and some towels were damp. The bathroom towel rail was very dusty and full of water marks. The cutlery drawer was full of crumbs and food. The floor felt sticky in places and white socks soon became very dirty.
We did contact the agent (who are very difficult to get hold of as all contact is done online and you have to wait for responses to messages) and they did offer to reclean but we were halfway through our holiday and had cleaned it ourselves by this time.
This could be a fantastic holiday let if it is cleaned as it should be.
Reviewed by Natalie2.8★Aug 2024
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"Garden area was very shabby and small."
Not anywhere I’d like to sit in. Upstairs toilet seat didn’t fit. Rest of accommodation just adequate.
Reviewed by Steve1.9★Jun 2024
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"A lovely property to stay in, very peaceful, well specified, and great for us while our house was renovated."
The washing machine broke during our stay, which was unfortunate but no one's fault, Best of Suffolk were absolutely brilliant and got it looked at and replaced very quickly.
I would highly recommend the property for anyone looking for a restful stay.
Notes for the owner - the upstairs bathroom is probably the only area that needs a bit of refreshing - there are a couple of patches of black mould on the ceiling and the shower needs some regrouting and it might be worth a new bath screen and bath panel. Other than that everything works really well. Thanks for having us.
Reviewed by Ben5.0★May 2024
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"We had a glorious week, thank you for everything done to make the cottage comfy and welcoming."
We struggled initially with the digital appliances, cooker, tv, heating etc but soon got sorted using the appliance manuals as needed (we are old school folk). Welcome goodies, tea and coffee were much appreciated.
Good off road dog walking from cottage to woods and park was pleasing to find.
Our week included Woodbridge’s excellent riverside path walks for stunning views across the Deben, and further away walking along the river Orwell path and Suffolk coastal path. The blue skies and charaterful pubs were our special friends. The cottage is a great jumping off point to explore this area of Suffolk.
J&D
Reviewed by Joy5.0★Mar 2024
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"A lovely stay was had, everything available like home from home."
A very generous gift hamper and wine :-) which was very much appreciated, thankyou.
Reviewed by Kim5.0★Dec 2023
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"We had a lovely long weekend at Pine Cottage once we had found it as arriving in the dark meant we missed it twice !"
! The owners really have thought of everything although we did have some difficulties getting the shower temperature steady as it is very hot! My only criticism is that 10.00am is very early to depart especially when you are putting the dirty towels on and emptying rubbish yourself!
Reviewed by Jane4.4★Sep 2023
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"We thoroughly enjoyed our stay at Pine Cottage, the property is very well equipped and the little courtyard garden was a bonus to enjoy the morning sunshine."
Lovely location, in easy reach of all shops, coffee shops, supermarkets etc.. Plenty of parking available on the main Melton Road, never any problems to find a space. Would definitely recommend.
Reviewed by Deb4.1★Sep 2023
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"Very pretty cottage which is perfectly located for visiting the lovely town of Woodbridge and the surrounding areas."
The beds were very comfortable and other facilities in the cottage were also very good.
Reviewed by Cheryl5.0★Jun 2023
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"There was only one key which was a problem as we were there to do training, not on holiday."
We were out at different times.
The radiator in the twin room made a banging noise all the way through the night which kept me awake.
The toilet in the bathroom didn’t flush properly.
The heating broke down on our third day so we were cold and unable to get a shower before we went to our training course.
Thank you for staying at Pine Cottage.
A brand new boiler is now installed with all radiators operational, heating and hot water (including the shower) all resolved. Toilet updated and fixed.
Only one set of keys is provided as this is normally sufficient for guests staying in a property. We are sorry this caused inconvenience. An option next time might be to put the key back in the key safe for the other guest to access if coming and going at different times.
Thank you again.
Property Owner
Reviewed by Lindsay2.8★Apr 2023
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"Another wonderful stay at Pine Cottage, this is our fourth Christmas week stay."
The cottage is perfect for us and our little dog. Thank you Jo for the Christmas gifts, welcome pack and for making the cottage so comfortable. We will be back again next year hopefully! Woodbridge is a pretty town with great links to the coast, Dunwich, Aldeburgh and Southwold are all easily accessible.
Reviewed by Katherine5.0★Dec 2022
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"We had a wonderful stay at Pine Cottage."
It was as nice as the photos on the listing. I was amazed at the quality of the kitchen appliances. I've never had a Miele dishwasher in a holiday house! The decoration was a very good mix of modern and vintage, which gave the house soul. The all important detail, the beds and sofa were very comfortable.
Location of Pine Cottage is super for an easy, quick walk into Woodbridge. It has the added bonus of being near a beautiful mixed tree woodland, with a footpath running to it from right outside the door.
We're already looking forward to a return stay.
Reviewed by Catherine5.0★Dec 2022
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"We enjoyed being in Park House but shower was challenging."
When booking we knew it was a shower bath but thank goodness we bought a new shower mat with us. We are in our early seventies. With the water softener the mat supplied was very slippery-needs washing or replacing. Need to tell guests to put cold water on first then mix hot in as water extremely hot. Small add on hand shower broken so not able to wash hair with that if you had a bath instead. Overhead shower very trendy but not as practical & safe like ordinary bath tap shower.
Reviewed by Ivan4.4★Nov 2022
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