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"Our recent stay was unfortunately a major disappointment."
We were expecting a clean, welcoming environment but were met with quite the opposite. The cleaning was extremely poor—cobwebs and dust covered many surfaces, and we even found a toenail with hair on the living room rug, bits on the sofa, and stained, unclean bedding. Towels smelled musty, floors were clearly not mopped, mirrors had splash marks, and soap containers at sinks were completely empty. Despite check-in being delayed until 5 pm, the property was far from ready, and the welcome hamper, which arrived late, didn’t include everything on the list sent to us via email. We returned a few items to avoid waste, but a few listed items were missing from the delayed welcome hamper which was very disappointing.
Thank you for taking the time to provide this feedback. We're sorry if you had a disappointing stay which didn't live up to your expectations, and to hear that the cleanliness/maintenace was not up to our usual high standards. We have contacted the owner with the issues you have highlighted. Best wishes Manor Cottages
Property Owner
Reviewed by Connor1.3★Oct 2024
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"We really enjoyed our stay at Shutts House apartment."
We had a lovely warm welcome from Nigel (and Ruby) and enjoyed a cup of tea sitting in the garden on our arrival. The apartment was clean, warm, comfortable, quiet and very well equipped. It was well positioned for visiting Salisbury, Winchester, Stonehenge, Devizes and many other places. We hope to return to Shutts House to continue our exploration of the area - we would not think of staying anywhere else!
Thank you for this lovely review. We're delighted you enjoyed your stay and and also that you managed to visit so many local attractions. We look forward to welcoming you again! Best wishes Manor Cottages
Property Owner
Reviewed by Elizabeth5.0★Sep 2024
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Reviewed by Jennifer5.0★Sep 2024
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"The house has a nice view and is located in a quiet area."
It has the potential of being a great house. BUT it's not well kept: mold everywhere (even on the curtains), dust webs, dirty carpet. We have disinfected the kitchen and the tools before using it (dirty pans, dirty oven, dirty microwave). It needs some serious cleaning and updating urgently. The sheets in our bedroom had already been used (hairs, used handkerchief?), which we find unacceptable in a house of this price range.
Reviewed by Ben2.2★May 2024
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"Loved this holiday apartment- hope to come back some time."
Lovely and relaxing garden setting. Good location for visiting Salisbury and many places in the wider hinterland. Close to the New Forest. Well appointed and very comfortable. Excellent welcome pack- best we have had in any property stay. The owner is a very helpful host. We always enjoyed having a chat with him. We were sorry to leave after 2 weeks!
Thank you for your feedback with regards to your stay at Shutt's House Garden Apartment. We are so pleased to hear that you all had a lovely time at the property. We hope you enjoyed the local area, it does have lots of lovely walks. We would love to welcome you back again soon. Kind regards Manor Cottages.
Property Owner
Reviewed by Margaret5.0★Apr 2024
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"We are just back home from our stay at Shuts House."
What a wonderfully clean property. It is a beautiful gem in the Wiltshire countryside. Nigel thank you for such a wonderful welcome pack. I even had to go to the local store to order Mr Bumble museli to take home! The local pub the Fox and Goose were very welcoming to us and our Boxer Beau. We also eat in the kitchen was very well equipped. Thank you Nigel.
Thank you for your feedback with regards to your stay at Shutts House Garden Apartment. We are so pleased to hear you enjoyed your stay with us and your little furry friends. We hope you managed so also enjoy some lovely walks during your stay. We would love to welcome you back again very soon. Kind regards Manor Cottages.
Property Owner
Reviewed by Ian5.0★Feb 2024
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"Shutts House ground floor apartment is ideal for everyone, but particularly for people with limited ability."
We didn't use the garden as it was so cold, but we could imagine how nice an alfresco meal would be in the summer. With the owner living above this didn't cause any disturbances. Coombe Bissett is an ideal location for some great days out, for example, Salisbury, Winchester, Shaftesbury and the Military Badges on the hills around Fovant. The local pubs were very friendly and served good food. Our favourite was the Yew Tree at Odstock. Walks in the countryside were not undertaken due to the torrential rain the previous week causing the entrance to the village being flood. However, the Nature reserve was a lovely walk just above the house and will be wonderful in the spring and summer.
Reviewed by Valerie4.4★Jan 2024
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"We stayed at the Shutts house for 21 days and we were very happy to discover that the property is exactly as it's listed with even more information provided by the owner once you arrive."
We were with a dog so the garden was such a huge plus (we just wish the garden was fully surrounded by fence where the parking is). The location of the house was just foot steps away from the beautiful fields of Coombe Bissett which was amazing for walks! The welcome basket was SO spoiling with lots of yummy local goods- Thank you! Nigel was extremely helpful, friendly and hands on anything we asked for (even finding out about local bus routes as we're not from the area). To our surprise on arrival we had a Christmas Tree decorated in the living room and the apartment was festively decorated which was a fun bonus! Over all we're very happy we got a long vacation out in the country in a place we loved to come to back to every day :)
Thank you for your comprehensive feedback. We are pleased that you and your dog loved your stay. We hope we can welcome you back again in the future.
Best wishes Manor Cottages
Property Owner
Reviewed by Maayan5.0★Nov 2023
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"A very comfortable place to stay within easy walking distance of the local pub, even on a dark November night."
We were welcomed by an amazing welcome pack, the most generous any of us had ever seen in many years of renting accommodation for holidays through Sykes. The local pub is excellent, very friendly with a good selection of beers and food. The owner was very helpful sending us comprehensive information about the property, access and welcome pack & keen to help us and make us feel at home. And some final essential comments: the showers were excellent with plenty of hot water, the beds were comfortable and the seating area excellent. A good place to stay with beautiful countryside on Cranborne Chase for walking and easy access to Salisbury (park and ride nearby) and Stonehenge. Altogether an excellent place to stay.
Thank you so much for this lovely review which is much appreciated. We're delighted you enjoyed your stay (and the welcome pack!), together with the convenient location in beautiful countryside. We would love to welcome you again. Best wishes Manor Cottages
Property Owner
Reviewed by Rosemary5.0★Nov 2023
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"I couldn't be happier with this lovely holiday apartment with a most gracious and kind owner on hand!"
It is located in a lovely village with a most marvellous shop/post office for all your needs. It is close to Salisbury which is a very nice city and the famous Salisbury Cathedral where one can view an original Magna Carta penned in 1215. The English, Wiltshire countryside is beautiful. I very much enjoyed the facilities offered but couldn't make good use of the outdoor terrace with lovely underlit table as the weather was mostly dull and inclement but not an impossible situation. Altogether I can highly recommend this holiday rental.
Thank you for your very kind comments. We are pleased you enjoyed your stay. We hope we can welcome you back again during better weather, so you can enjoy using the outdoor terrace.
Best wishes Manor Cottages
Property Owner
Reviewed by J Barbara5.0★Sep 2023
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"The weather let us down but the cottage didn't."
The cottage was bright, clean, modern and very stylish. The welcome pack was abundant. Thank you. The showers were both hot and powerful. Lots of kitchen utensils and equipment. The beds were comfortable and there was also a choice of pillow softness or firmness. We couldn't use the garden furniture (due to the constant rain) but it was clean and looked nice. Our children still liked to run around the garden, when the sun decided to behave. TVs in each room was a bonus, as well as the tumble dryer. NB. If you have a dumb moment like we did, to get hot water running from the tap in the bath, push the tap all the way down!!! A nice stay in a stylish and modern house.
Thank you for your wonderful comments. We are so pleased that you loved the property. We hope we can welcome you back again when the weather is more favourable.
Best wishes HideAways
Property Owner
Reviewed by Denise5.0★Jul 2023
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"Lovely property and great location for visiting the local sites."
Nigel was very helpful and provided lots of information on local places to visit and things to do.
Thank you for your lovely feedback. We are so glad to hear that you enjoyed your time away and hope that we can welcome you again one day in the future. Best wishes, HideAways.
Property Owner
Reviewed by Stephen5.0★Jul 2023
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"A beautiful very well equipped property in an ideal location for Stonehenge and Salisbury."
Everything was very comfortable and well presented and every bedroom had all that was needed. The garden was lovely to sit out on an evening and also very peaceful.
Thank you for your lovely feedback with regards to your stay at Shutt's House Apartment. It's always lovely to hear how much guest's have enjoyed staying at the apartment and we hope to welcome you back again in the future. Kind regards Hideaways.
Property Owner
Reviewed by June4.7★Jun 2023
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"All excellent."
Can't really add anything to what's been written previously.
Welcome pack very generous made up by the village shop....I think. Mostly local stuff.
Warm comfortable etc, perfect. Thank you
Thank you for providing this lovely feedback. We're so glad to hear that you enjoyed your stay (and the welcome pack!). We would love to welcome you again. Best wishes Hideaway Cottages
Property Owner
Reviewed by Patricia5.0★Mar 2023
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"We loved the apartment,all agreed it was one of the best we had stayed in(we have self catered for at least 40 years!"
)
The house was beautifully cared for, the beds supremely comfortable.
The welcome pack was one of the best we had received,thank you to Nigel.We were so pleased to hear all the goodies had been purchased at the local shop.
The information about the local area was very good. We would recommend the apartment 100%.
Thank you for your amazing feedback. We are very pleased you were so comfortable and enjoyed the locally sourced welcome pack. We hope to welcome you back again.
Best wishes HideAways
Property Owner
Reviewed by Nigel4.7★Mar 2023
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"This is our second stay at the apartment and it is a lovely and tidy place to relax and explore the wider region around Salisbury."
We particularly liked the generous welcome pack and the modern feel of the place. Thanks again! We look forward to coming again.
We so pleased to hear that you enjoyed your return visit and hope that we will see you again. Best wishes, HideAways
Property Owner
Reviewed by Elizabeth5.0★Feb 2023
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"Very comfortable."
The owner tried really hard to rectify minor problems.
No complaints from us.
Will probably return next year.
We are glad that you enjoyed your stay and that the owner was attentive. We look forward to welcoming you back next year.
Best wishes Hideaways
Property Owner
Reviewed by Jennifer5.0★Sep 2022
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"Shutts a house is the PERFECT getaway:
- beautifully kitted out house that’s sleek, modern, and ultra comfortable
- a delicious welcome pack and a very helpful owner, Nigel
- a fabulous shop within 10 minutes walk that stocks literally everything you can think of, plus plenty of friendly pubs serving good food nearby
- the world’s most breathtaking
and beautiful landscapes right on your doorstep
- plus local historical towns, houses and museums to visit within a few mins drive
- close enough to London that getting there and back isn’t an issue."
We love it and keep returning year on year.
Thank you so much for this wonderful review. Were delighted that you enjoy staying at Shutts House and love all the amenities close by. We hope to welcome you again. Hideaway Cottages
Property Owner
Reviewed by Anna4.7★Aug 2022
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"We spent a month here and it was a wonderful base for our time in Salisbury."
Very comfortable and with a user friendly kitchen. Easy walk to the pub and a quick drive into Salisbury. Nigel was responsive to any questions we had. A thoroughly enjoyable stay.
Thank you for this lovely review and we're delighted you enjoyed your stay and found the location so convenient. We hope to welcome you again.
Hideaway Cottages
Property Owner
Reviewed by Kathleen5.0★Jul 2022
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"The apartment was in a grear location, very peaceful."
It was lovely sitting out in the garden. The aparment is very well equipped.
If you have limited mobility, of it should be noted the aparrment is on one level, but some people may find the beds and lounge furniture a little on the low side.
All in all, it was an idyllic stay. Thankyou.
Thank you for taking the time to provide feedback and we're glad you loved the apartment and the peaceful location. We hope to welcome you again.
Property Owner
Reviewed by Paul4.7★May 2022
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"We really enjoyed our stay at the Shutts House Garden Apartment."
The house is spacious, clean, and well equipped, with ample parking for at least three cars. Nigel was kind enough to leave some local goodies in the kitchen, which made us feel very welcome. Communication with Nigel was great, and we appreciated the comprehensive welcome pack.
Thank you for providing this lovely feedback and we're delighted you enjoyed your stay (and the local goodies!). We hope to welcome you back again.
Property Owner
Reviewed by Karolina5.0★May 2022
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"We came as a family of six, plus 2 year old toddler, we all agreed we would love to return to this fantastic property."
Great to meet owner Nigel who provided lovely local produced foody items, and everything needed to make guests welcome. Super size beds, so comfy. Beautiful, spotlessly clean, stylish house. Lovely well kept garden, with lots of outdoor furniture and space for grandson Oliver to enjoy the fantastic weather we had. Thank you also to Nigel, for providing an inflatable bed for toddler Oliver. Village post office just a short walk away, which provides essentials, very friendly staff too….Location great for touring surrounding areas, we visited Salisbury, Stonehenge & Corfe Castle and a little local farm with animals for children to pet. Also great walks close to the house and well equipped children’s play park. Thank you again Nigel, for making fabulous memories of our family holiday to Wiltshire. We would definitely recommend this beautiful ⭐️⭐️⭐️⭐️⭐️holiday home. Dee Douglas and family
Thank you for providing such lovely feedback and we're delighted that you and your family enjoyed your stay and managed to make the most of the local area. We hope to welcome you again!
Property Owner
Reviewed by Dorothy5.0★May 2022
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"We really enjoyed our stay at Shutts garden apartment."
Great location and Nigel was really helpful during our stay. Salisbury was close to the property and access to the Park and Ride service was really useful.
We are so pleased that you enjoyed your stay at the apartment and its location. We hope to welcome you back again.
Property Owner
Reviewed by Andrew5.0★Apr 2022
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"Fantastic place for a family and friends get together."
Beautiful accommodation which we could not fault and a very thoughtful and much appreciated Welcome Pack. A good starting point for many walks of differing lengths. A fantastic, accommodating host. If this accommodation has come up on your radar, then don't look any further - just book it and you won't be disappointed.
Thank you for your lovely review and we're delighted that you enjoyed your stay and to hear that you made the most of the surrounding area. We hope to welcome you again.
Property Owner
Reviewed by Janet5.0★Jan 2022
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"Absolutely perfect stay."
Lovely first class property in great location. Thank you Nigel, we had a fabulous time.
Thank you very much for this feedback. We are pleased to hear that you enjoyed your time whilst staying at Shutts House Garden Apartment.
Property Owner
Reviewed by Sue5.0★Dec 2021
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"What a fabulous property!"
Nigel was a true gentleman! The flat is beautiful and the welcome gifts (bread, butter, tea, milk, fruit cake, biscuits - the list goes on) were unexpected but certainly well received! I would recommend this property to anyone and we’re already considering a return in the spring!
Nigel, what you have done is truly amazing and the experience you provide is exceptional! A true perfectionist in the art of running a short term let! Well done!
Thank you for your feedback. We are so glad to hear that you enjoyed your stay and hope to welcome you back any time in the future.
Property Owner
Reviewed by James5.0★Nov 2021
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"Enjoyed a lovely stay in this comfortable and beautifully appointed apartment."
It was very private with a lovely garden (must be great to sit and eat outside in the summer). I loved that it was all on one level, so perfect for our family (ages 15 - 87). Nigel’s welcome pack was generous and much appreciated. Once we’d followed the instructions for the heating we were able to get the 2nd and 3rd bedrooms/en-suites warm, like the rest of the apartment. Coombe Bissett is a super village (fabulous shop and handy pub), with Salisbury on the doorstep. We also visited Stonehenge and had a day out to the New Forest, both easy distance. Useful information at the apartment helped us decide where to go. Well recommended.
Thank you for your feedback. We are so glad to hear that you enjoyed your stay and hope to welcome you back any time in the future.
Property Owner
Reviewed by Alison5.0★Oct 2021
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"This property is in an excellent location - we were able to visit Lulworth Cove, Bournemouth, the New Forest and look around the local area of Salisbury and Coombe Bissett too."
The property is lovely - very modern and the fact each bedroom has its own bathroom is a bonus. The owners very kindly left some goodies on our arrival and were also very helpful with a couple of things that needed sorting out.
Whilst we were there we were thinking it would be great if the property had a hot tub installed on the patio area - this would have been great to use of an evening.
Thank you for your feedback. We are so glad to hear that you enjoyed your stay. Your suggestions for improvement will be passed onto the owner, and we hope to welcome you back any time in the future.
Property Owner
Reviewed by Adele4.7★Sep 2021
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"Fabulous house, beautifully kitted out, perfect location, lovely welcome pack, great village, awesome walks on the doorstep, great nearby pubs serving excellent food, local shop has everything, the whole family loved our week there - including the dog."
(This was our second time staying at Shutts House.)
Thank you very much for your feedback. We are delighted that you enjoyed your stay with us.
Property Owner
Reviewed by Anna5.0★Jul 2021
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"It was a lovely apartment."
Very spacious and cosy.
Reviewed by Niele3.1★Jul 2021
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"Perfect owners very helpful too"
Thank you for your feedback with regards to your recent stay at Shutts House Garden Apartment. We hope to welcome you back again in the future.
Property Owner
Reviewed by Caroline5.0★Jun 2021
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"Totally relaxing holiday in classy, well kept accommodation."
Country walks on the door step and nice local shop and pub.
All I would say is making it clear that the accommodation is opposite a primary school would help people make an informed choice.
Thank you very much for your feedback. We will get onto making sure it is known about the location of the property by updating our description. We are glad you enjoyed your holiday with us.
Property Owner
Reviewed by Mark4.7★Apr 2021
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"The apartment was clean, warm and comfortable and very well equipped."
The owner was extremely helpful when we had a partial power cut (caused we think by rain water getting in during a very heavy storm). We enjoyed the log-burner at night and we were very pleased to receive the welcome pack. It took us a while to work out how to use the oven (a user guide would have been helpful) but once we got the hang of it we had no problems. Local pub food was also excellent (we tried a few).
Thank you for your feedback regarding Shutts House Garden Apartment. We value all feedback provided and will pass your comments onto the owner. We hope to welcome you back again in the future.
Property Owner
Reviewed by Gillian5.0★Oct 2020
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"I have shared our observations with the owner directly."
I hope that the feedback is useful and would like to say that despite the criticisms, our stay was very enjoyable. The location, Coombe Bissett is a beautiful village and Shutts garden apartment is perfectly located for exploring the lovely surrounding countryside and the city of Salisbury.
Thank you for your feedback regarding your recent stay at Shutts House Garden Apartment. We hope to welcome you back again in the future.
Property Owner
Reviewed by Jane3.4★Oct 2020
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"Lovely accommodation with a very caring owner who provided a perfect balance of privacy but checked in that everything was satisfactory."
In these COVID times, the apartment was cleaned to a standard that made us feel safe. A very nice welcome pack was provided and the owner made contact with us before the holiday with information about the accommodation and things to do in the surrounding area. We had a very pleasant weekend break in what was probably one of the nicest places we have stayed in. The only very minor downside was the garden which was not enclosed and with a young dog this meant that she had to stay on a lead although this certainly did not detract from our stay.
The owner will be delighted to hear that Shutts House Apartment was one of the nicest places you have stayed. We will ensure the description states the garden is not enclosed. Many Thanks Hideaways.
Property Owner
Reviewed by Susan5.0★Sep 2020
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"Just spent a lovely week at Shutts Garden Apartment."
It is definitely somewhere we will revisit. The accommodation is situated in a quiet position in a picturesque village only 4 miles from the centre of Salisbury. Plenty of country walks from the property and only a short drive to the centre of Salisbury with all its attractions. Also day trips further afield to the New Forest. The layout of the accommodation is very good, plenty of space and the facilities provided are excellent.
Thank you for taking the time to leave your comments on Shutts House Garden Apartment. We are pleased to hear you had a lovely week and we would love to welcome you back in the future.
Property Owner
Reviewed by Bridget5.0★Sep 2020
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"This was a beautiful apartment, very well appointed."
We were a family of six. There are some lovely walks on the doorstep. over some Downs. The weather was so good, that we didn't venture far, but enjoyed relaxing in the garden. Just one thing, we would have liked more hand towels, as only one per bathroom was provided.
We are soo pleased to hear you enjoyed your stay at Shutts House Garden Apartment and especially exploring the surrounding area which is absolutely gorgeous.
Property Owner
Reviewed by Elaine4.7★Sep 2020
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"Superb accommodation, beautifully furnished."
Disappointed that the showers did not have a safety rail. This particularly affected me as I have a balance problem and a fear of falling, so each day started very nervously when showering. Apart from that the owner, Nigel, was very friendly and obliging and we all thoroughly enjoyed our stay.
Thank you for your feedback regarding your recent stay at Shutts House Garden Apartment. We take all feedback very seriously and will forward your comments onto the owner regarding the shower not having a hand rail. Otherwise i hope you enjoyed your stay and that we can welcome you back again in the future.
Property Owner
Reviewed by Marilyn4.7★Sep 2020
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"Shutts House Garden Apartment surpassed our expectations."
It’s even nicer in reality than it looks in the photos; so spacious and luxurious, offering every facility we could have wished for during our stay. The beds were fantastically comfortable and everywhere was immaculately clean. Nigel was the perfect host. He emailed us a week before our stay with ample helpful information including directions, general information about the property itself, plus various useful tips on local places to eat and visit. He also provided us with a lovely welcome pack of goodies. As mentioned in the listing, Nigel lives upstairs in the property with a separate access, but we never once felt observed at any time during our stay. He manages to strike the perfect balance of being welcoming (he popped round to say hello upon arrival and check we were ok) whilst also being extremely discrete and allowing us total privacy. We found Coombe Bissett to be a small but picturesque village with lovely dog walks over Coombe Bissett Down right on the doorstep. I can’t recommend this property highly enough.
Thank you for your feedback regarding your recent stay at Shutts House Garden Apartment. It's wonderful to hear how much you have enjoyed your stay and we will forward the lovely comments onto the owner. We hope to welcome you back again in the future.
Property Owner
Reviewed by Gemma5.0★Aug 2020
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"We had a brilliant stay in this beautiful property."
The owner had thought of everything that you could possibly want. We hope to return again next year.
Thank you for your feedback regarding your stay at Shutts House. We welcome all feedback and hope to see you in the future.
Property Owner
Reviewed by Allison5.0★Aug 2020
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"The apartment was beautifully finished to a very high standard, superbly comfortable and the owner had literally thought of everything."
It had a really well equipped kitchen (right down to the pastry brush, garlic press, cling film and wine cooler!) There were a stunning walks in the Coombe Bissett Downs right on the doorstep yet near enough to Salisbury to enjoy culture, shops and restaurants. Great dog friendly pubs nearby. Highly recommended and perfect for dog owners.
Thank you for your feedback regarding your stay at Shutt House Garden Apartment. It's wonderful to hear how much you enjoyed your stay and we look forward to welcoming you back again in the future.
Property Owner
Reviewed by Anna5.0★Jul 2020
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"Our accommodation was lovely, and our host helpful and friendly but never intrusive."
The apartment is in a beautiful location, near to Salisbury and within easy driving distance of the new forest or south coast.
Reviewed by Alison5.0★Jul 2020
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"The accommodation was modern, comfortable and luxurious, which was just what we wanted."
There was a generous welcome pack awaiting us.
Nigel, the owner, was welcoming and assured us of his prompt attention should we have any difficulties, which we didn't.
Very much appreciated, as we were staying over Christmas, was the Christmas tree and other decorations.
The village itself was most attractive and perfect for country walks.
We couldn't fault anything at all. Thank you.
Reviewed by Jane5.0★Dec 2019
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"Fabulous apartment, Nigel is very helpful and as I was on my own I felt safe knowing he was living above me."
Welcome pack was exceptional.
Reviewed by Debra5.0★Dec 2019
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"Owner, Nigel thought of everything to make our stay perfect."
House beautiful. Good quality fixtures and fittings. Welcome food package was delicious. Best house rental I have stayed in. Great village location. Loads to do in the surrounding area. Sykes make booking very easy. Nigel emailed us a welcome pack which was so useful. Would love to return to the house again.
Thank you for taking time to leave your feedback on Shutts House Garden Apartment. We are pleased to hear it was the best house rental you have stayed in and would love to welcome you back in the near future. Hideaways.
Property Owner
Reviewed by Amanda5.0★Nov 2019
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"Very enjoyable area and accommodation a little isolated if you do not have your own transport."
Owner very helpful with timings etc.
Reviewed by Michael5.0★Oct 2019
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"From the first email contact with our host Nigel, this was a most pleasant experience."
Nigel was easy-going, helpful and welcoming on our arrival and very considerate to our requirements. The apartment was cleverly and beautifully appointed, providing not only comfort but everything we needed was there in pristine condition and quantity. We literally wanted for nothing. Nigel even went above and beyond with our welcome pack of goodies, leaving so many delicious local special treats which we really appreciated. Our family has rented many holiday homes in many places and we can honestly say this this was the best, for all the above reasons and we would love to have spent more time there. We would definitely recommend it.
Reviewed by Michael5.0★Sep 2019
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"We had a fantastic time at Shutts House."
It's a great base for Salisbury and the New Forest.
Reviewed by Kieran5.0★Aug 2019
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