Castle keep at Stanhope Castle

50 Customer Reviews

• "Had to shovel both outside and inside the gate in order to get our cars in and out."

  Overall the inside was great however some things are clearly worn down and therefore feel like the price was high in comparison to the quality of furniture we received. The hot tub wouldn’t seem to get very hot, we could still feel the heat however in comparison to previous stays it wasn’t as hot

  Reviewed by Anna3.8★Jan 2025

• "Our stay was six friends who wanted chill and a catch up , could not have been better."

  The house is stunning, beautiful decor, comfortable sofas and beds. Kitchen is well equipped. We cooked the first evening and first morning, plenty cutlery and utensils. The second evening we ordered from roots of India, absolutely delicious. Perfectly positioned to wander round stanhope. Hot tub and sauna were an added bonus. Would most definitely recommend.

  Reviewed by Gillian5.0★Nov 2024

• "Had an absolutely smashing holiday in Castle Keep, clean as a whistle and really really comfortable."

  Our children loved staying in the castle and if we're ever in the area again we'll be back! Extremely friendly neighbour too! Lent us a big cooking pot which was very nice of him. Thanks again

  Reviewed by Peter5.0★Sep 2024

• "I booked this property as a surprise for my friend's special birthday, and it exceeded expectations!"

  The property is stunning, full of character, with lots of thoughtful touches that emphasise the castle feel. The host was amazing—communication was quick, and they were incredibly accommodating, helping to make the weekend truly memorable for a special birthday celebration.

  Reviewed by Susan5.0★Sep 2024

• "The location of the Castle Keep is really special and finding the entrance is not problem at all."

  The photos of the inside don't really do the place justice - we found it far bigger than expected and the kids spent the first 30 mins playing hide and seek! The furnishings are well maintained, clean and plush. The hot tub was beautifully warm on arrival and the sauna was a very indulgent and special treat! We will definitely be back.

  Reviewed by Roxanne5.0★Aug 2024

• "Lovely property in a unique setting, plenty of space and all features as described."

  Close to local amenities, shop, pub etc, but also very quiet at night. Great location for walks - be sure to head up to the hill to the old quarry and the stepping stones over the river. Very clean and in good condition, plenty of hot water etc. Strange set up with one heating thermometer shared between the neighbouring property and heating doesn't work in some rooms (and owner suggested it was my responsibility to balance the radiators better which made me laugh). Other than that all good.

  Reviewed by Luke4.7★Apr 2024

• "The property was presented beautifully with everything you might need for a stay away ."

  The bathrobes are a nice touch . Things that need attention . The outside stairs could do with a little fence at the top as its a low wall and quite a long drop on an evening the lighting is poor . The heating does not work in the double bedroom at the back the radiator in the bedroom never got warm. This does not reflect on the castle itself . We enjoyed our stay and the surrounding area is lovely . Just be aware of the cleaning bond you have to pay before arrival you do not get back on the day of departure it gets paid back once the cleaners have been in but you get no indication when this might be ?

  Reviewed by Lisa4.4★Feb 2024

• "Booked Castle Keep as a special treat for my 70th birthday and was not disappointed."

  The apartment is very spacious and full of wonderful surprises . Being clean, well equipped, nicely decorated and really just very lovely. We all had a fantastic stay and will definitely be going back. Thank you

  Reviewed by Jean5.0★Aug 2023

• "Outside area needs attention and sharing heating control with cosy cave not convenient."

  Otherwise an enjoyable time.

  Reviewed by John4.4★Jul 2023

• "Castlekeeps is an amazing property and brilliant location."

  Would give this a big ten out of ten.

  Reviewed by Anne5.0★Apr 2023

• "Beautiful property, great location, great view of the high street and lots of little extra touches."

  Would definitely recommend.

  Reviewed by Deborah5.0★Mar 2023

• "This place is sooo nice had a lovely girls birthday weekend ."

  ... Decor and facilities were fab and spotlessly clean .

  Reviewed by Linda5.0★Oct 2022

• "Delightful property, beautifully furnished, great location."

  Reviewed by Melanie5.0★Aug 2022

• "Lovely week away with family, Castle Keep was pure luxury the children felt like royalty."

  Immaculately clean and very well equipped for all of us. Would recommend to anyone area was lovely and locals very friendly.

  Reviewed by Kerrie5.0★Aug 2022

• "Fabulous weekend away with friends in the most luxurious of settings."

  We all felt like royalty staying in Castle Keep with the elegance of the apartment and facilities available

  Reviewed by Sally-ann5.0★Jul 2022

• "We thoroughly enjoyed our few days at Stanhope Castle."

  An immaculately presented, spacious holiday home. Luxurious yet homely. We will definitely be back!

  Reviewed by Richard5.0★Jun 2022

• "Lovely apartment, spacious and very clean with plenty of storage."

  Loved using the hot tub and sauna (with towels and dressing gowns supplied). Apartment very handy for local shops, pubs, cafes and craft centre. Lovely local walks and scenery. Would be nice addition to have garden furniture for the grassed area by the hot tub and a cover for the hot tub that's easier to pull on /off. Looking forward to going back again sometime soon.

  Reviewed by Catherine4.7★Apr 2022

• "Fabulous apartment."

  Beautiful throughout. Would definitely book again.

  Reviewed by Dianne5.0★Apr 2022

• "An amazing experience for all seven of us."

  The place was as described and I would recommend to all. The kids really enjoyed the experience and I'm sure will cherish the memories for a lifetime.

  Reviewed by Prakash5.0★Apr 2022

• "We had a lovely stay at Castle Keep."

  Nicely furnished, spacious, with well equipped kitchen and good Wi-Fi (didn’t reach some bedrooms, probably due to the thick stone walls!). The sauna and hot tub added something special too. We had a minor issue with the heating, but this was resolved quickly with no fuss. If the weather had been better we probably would have taken advantage of the location for more walks, but the apartment proved a lovely place to just ‘hang out’ and spend time together as a family.

  Reviewed by Hazel4.7★Feb 2022

• "Sauna does not work and radiators also did not work in en-suite bedroom."

  Would recommend some security lighting in courtyard and steps as very difficult to see at night.

  Dear Richard. Thank you for your comments. May I firstly point out that the courtyard to Stanhope castle is a residential area and not part of this holiday cottage. Being a grade two star listed building we simply cannot just install flood lights.Cosy cave and castle keep have 9 external up and down lighters along with ground lights. The sauna was inspected upon your departure and was found to be in working order. Should you be unsure on how to operate the sauna there are contact details in the property, a member of staff is available to talk you through how to operate the sauna. The radiator in the bedroom with the en-suite has since had a faulty thermostatic valve replaced. Your comments left in our visitors book contract those left online. We wish you all the best. Property Owner

  Reviewed by Richard3.1★Feb 2022

• "The facilities of the stay were great."

  The house was very clean too. However, on the day we arrived, there was barely no heating at all. Very concerned, we contacted who was looking after the property, and the reply that came back was to ask us to intrude on a honeymoon couple staying in the apartment below us and get them to sort the situation. We were not comfortable with this at all. The heating only really came back after about 5 hours. Furthermore, we left on a Sunday, and we were expecting the house to be checked on the same day or the day after at the most, so we could get our bond money. Only after we left were we informed the house would not be cleaned / checked until almost a week later (Friday). We didn’t think it was acceptable to keep a £150 bond for almost a week after our stay. Even though the property itself was more than up to standards, we won’t be staying again due to the customer service we received.

  Unfortunately castle keep and cosy cave are one property split into two. There is one boiler on the ground floor serving both properties. We generally leave the room thermostat upstairs in castle keep as this is the biggest property. However on this occasion we had a week booking downstairs and a two night booking upstairs on castle keep. Therefor we thought it was most appropriate to leave the guests downstairs with the boiler remote control on this occasion. Regarding the house keeping deposit. We use the same house keepers on each property.this way they can assess accidental damage better. Due to sickness. Our house keeper wasn’t available until the following Friday. The property would of usually been stripped and made up on the Monday morning providing the house keeper wasn’t absent from work. We can only apologise that the return of your deposit took longer than usual. As a business we are looking at alternative methods of taking and returning house keeping bonds. If you recall we chased you for bank details and you had given us the wrong ones. This also slowed things down. Property Owner

  Reviewed by Ines3.1★Feb 2022

• "Very nice accommodation nothing at all to complain about."

  Highly recommended.

  Reviewed by Matthew5.0★Dec 2021

• "Such a beautiful spacious apartment which exceeded all expectations ."

  Amazing facilities, everything was provided . We could not have asked for more! .The tub & sauna were an added bit of luxury and fabulous after a busy day . The area offers so much for visitors , stunning walks on the doorstep , local shops , bars & takeaways . We will definitely be back. Thank you

  Reviewed by Rachel5.0★Nov 2021

• "We had a lovely stay in the castle."

  The property is very spacious and well equipped, leading to a relaxing stay. It's also well located, both within Stanhope and in the North Pennines. Would definitely recommend.

  Reviewed by Jenna4.7★Oct 2021

• "We had a fantastic time here."

  This booking was originally made for Christmas 2020 and was moved twice due to the pandemic - it was certainly Worth the wait, the property is beautiful And facilities are outstanding. Will definately be back

  Reviewed by Hannah5.0★Sep 2021

• "We had an amazing stay at Castle Keep."

  The apartment was huge, well designed and clean; it provided plenty of room and space for everyone. We loved the hot tub and sauna which we used daily. We would definitely love to return at a later date!

  Reviewed by Kerry5.0★Aug 2021

• "We missed not having a green space to sit down outside."

  And the swimming pool is not part of the estate and has to be booked in advance for early evening swim only. Otherwise everything was perfect.

  Reviewed by Mireille4.7★Aug 2021

• "The only thing that let this down was the information book."

  Didn’t give a lot of information about the accommodation and facilities in the local area.

  Reviewed by Gillian4.7★Jul 2021

• "Fantastic accommodation."

  Everything you need is there with high quality fixture and fittings. Gave me a few decoration ideas. Stanhope is a lovely place with plenty of walks nearby. Go and get some bath salts from the shop by the bug behind the Dales center. Such a helpful lady. Lots of day trips accessible and overall a really good place to chill. Can see us returning.

  Reviewed by Barbara5.0★Jul 2021

• "Owners and staff very friendly brilliant location."

  Reviewed by Maurice5.0★Jun 2021

• "The accommodation at Castle Keep was amazing and has everything you could wish for."

  Although we didn't use the sauna, we made use of the hot tub most evenings.The friendly owners are only a phone call away should you need them & only too willing to help. The castle is situated in the great location of Stanhope & has all the amenities you could wish for, 2x pubs, Freddies fish & chip shop (highly recommended), butchers, bakers, Co-op, bank etc. just to name a few. There is even a pizza van that parks in the main square on a Thursday evening between 6 & 9 & cooks a pizza of your choice whilst you wait. Although the swimming pool & Weardale Railway is closed at the moment due to Covid restrictions. We would definitely stop there again when visiting the area.

  Reviewed by Michele5.0★Jun 2021

• "Stanhope is a really nice town and the area is great with lots of things to see & do, and so much history."

  Reviewed by Charles4.7★May 2021

• "Interesting to be staying in a castle with own suit or armour."

  Good location; able to enjoy lovely walks without getting in car. Accommodation spacious, well equipped kitchen. Shame more of Durham attractions were not open after some lifting Covid restrictions. Local castles, forts and swimming pool remained closed.

  Reviewed by Paula4.7★May 2021

• "Great location and high standard accommodation."

  Would definitely stay again if returning to the area.

  Reviewed by Wayne5.0★Apr 2021

• "Thoroughly enjoyed the holiday at Stanhope Castle, lovely apartment with great facilities."

  Looking forward to staying again in the future.

  Reviewed by Raymond5.0★Oct 2020

• "Really nice place situated in a lovely area, our accommodation was great with everything needed for your stay including sauna, hot tub and Gas BBQ."

  It was well decorated and being part of a castle added to the enjoyment of the stay Would highly recommend

  Reviewed by Pat4.1★Sep 2020

• "This apartment is amazing."

  I was blown away, so clean, loads of cooking appliances and great in size. Hot tub area private. Will most defiantly be returning

  Reviewed by Joanna5.0★Sep 2020

• "Excellent facilities and location enabling a wonderful holiday."

  Thankyou, will definately be going back.

  Reviewed by Vincent5.0★Sep 2020

• "Lovely place to stay would recommend."

  We enjoyed the sauna and hot tub and great location for days out

  Reviewed by Lisa5.0★Aug 2020

• "This property exceeded all expectations and more."

  Scott was very helpful. Anything we needed was done right away nothing was too much trouble. It was very clean and the whole property was a very high standard. There was also a 4K TV which was a bonus. The only thing I could suggest would be TV’s in the bedrooms as there wasn’t any in any of the bedrooms however this did not affect our stay. There is a lovely walk called high force waterfalls about 30 mins drive. Not many restaurants around but there is a lovely Italian not to far called Boun Appetit about 10 mins drive. Che was also lovely but that is a takeaway only. There is also a lovely park for kids and river about 5-10 mins walk from the castle. Would highly recommend staying here and we will return in the future.

  Reviewed by James5.0★Aug 2020

• "There was no real sitting out area, apart from a picnic bench next to the hot tub."

  It would have been nice to sit in some comfortable chairs and enjoy the lovely weather!

  Reviewed by Kenneth4.4★Aug 2020

• "The accommodation was better than the photos , thmmThe kitchen had everything you needed and more ,I couldn't recommend this place enough, great location."

  Reviewed by Jayne5.0★Jul 2020

• "A very luxurious apartment with everything you could wish for!"

  Furnishings and decor are of a high standard and the views from the windows are delightful. The hot tub is a wonderful way to relax in the evening after enjoying a walk in the surrounding countryside. A superb find!

  Reviewed by Mary5.0★Jul 2020

• "This was booked for my 60th Birthday and from the moment we opened the door I knew it was going to be wonderful."

  The decor and presentation of the whole apartment is stunning. The fully equipped kitchen and the quality of the furnishings sets this apart from most properties. whilst we didn't use the sauna it was tucked away so that it wasn't in the way if not used. The hot tub takes a bit of time to warm up but well worth it great addition to the building. Everything that you needed was provided the landlord was on hand and If you had a questions responded really quickly and was very helpful. This beautiful luxurious apartment is very very spacious three bathrooms and fantastic comfortable beds. This property ensure that my birthday was extra special hope to be back new year.

  Reviewed by Karen5.0★Jan 2020

• "Lovely cottage, very helpful staff on phone although it takes a while to get through the automated phone service."

  Reviewed by Stuart4.7★Oct 2019

• "This property is absolutely amazing , Scott the owner has made Castle Keep an absolute joy to stay in , we were so excited to stay in part of a castle and we were not disappointed, from the moment we walked through the door through the tunnel into the lounge we were in awe of just everything, the furnishings were beautiful and thoughtfully put together, there is plenty of room for 7 to relax comfortably, the property just flows from one room to another each having that aww or wow factor , the sauna was lovely after a busy day and the hot tub was a great added feature, everything was spotless and shiny, just how a holiday home should be !"

  Thank you Scott for providing such luxury and we look forward to trying out one of your other properties in the future Lots of love from the Hadfields

  Reviewed by Michelle5.0★Oct 2019

• "A fabulous spacious property."

  The pictures don’t really do it justice - you need to see it to appreciate the size of the rooms and the quality of the furnishings and fittings. I would love a kitchen at home with as much storage as Castle Keep and the walk-in pantry is so useful. Owner was helpful and unobtrusive, just checking if everything was ok and explaining that the hot tub was a recent addition since we booked, so would be available if required, at an additional cost. The sauna is a bonus facility especially after a day enjoying a fabulous walk in the amazing local countryside. We had our supplies delivered by Asda for shortly after our arrival - much better than having to bring everything with us or having to visit the supermarket on the first day of out holiday.

  Reviewed by Denise5.0★Oct 2019

• "Brilliant place to stay, well out of the ordinary on many levels."

  Lovely part of the country we had never been to before. Accommodation was excellent, clean, first class condition and very spacious. A true home from home. Scott the owner, called to see if everything was in order. Couple of very minor issues sorted immediately. Definitely would return and recommend. Geoff

  Reviewed by Geoff5.0★Aug 2019

• "WOW! what a fabulous place."

  The property was like a maze and with its natural quartz and marble floors along with 250 year old stone features made this a very interesting and quirky property.The view along Stanhope high street was spectacular from the living room and kitchen.The owner had left us a bottle of fizz and a small hamper which was superb after our long drive.The quality of the fixtures and fittings along with the beds and linnen. Even the bath sheets were all absolutely top quality. We enjoyed browsing Durham dales centre and had a trip to high force water fall.beamish and bowes museum were amazing days out to.overall 10/10. We will definitely be booking this property again as it was outstanding.

  Reviewed by Scott5.0★Jun 2019

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