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"We did enjoy our stay but we were very disappointed to fine that the basics hadn't been provided for out arrival."
We had a group of 9, 5 being male. None of our group were able to wash there hands after using the toilet on arrival. We expect there to be a small supply of tea, coffee, sugar and milk as most places offer. But we at least expect soap as the bare minimum. We literally had to go to the shop before washing hands. We had to buy everything from salt and pepper, to kitchen foil and washing up liquid. 2 dishwasher tablets were not sufficient.
There was a dead fly I'm the unsuite and toothpaste up the door and inside the mirrored unit. The floor in the downstairs toilet was also dirty.
Apart from that we did enjoy our stay. Thanks.
Reviewed by Sarah2.8★Nov 2024
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"We recently stayed at this Cottage and were extremely disappointed with our experience."
From the start, we encountered numerous issues that were never resolved, despite contacting the host. There was no WiFi, the hot tub displayed an error message and had a broken lid, and the TV didn’t work. The cleanliness was very subpar—from a filthy shower curtain, too cleaning items like a rusty dirty mop and bucket left to great you on arrival.
Additional inconveniences included a washing machine that moved around the kitchen when in use and a clothesline that had to be retrieved from a bush. After three days, none of these problems were addressed, and our stay was significantly affected. We expected a comfortable, clean, and well-maintained space, but unfortunately, this was far from what we experienced and due to the nature of the issues we decided to end our stay 4 days early. I cannot recommend this property based on our stay.
Reviewed by Richard1.3★Oct 2024
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"Fab stay, very friendly, lots to do and beautiful location"
Thank you and please book again in one of our 6 beautiful cottages.
Property Owner
Reviewed by Natasha5.0★Sep 2024
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"We had a really lovely stay thank you so much the cottage is beautiful it had everything we needed and was clean and comfortable."
Some lovely walks from the door and only a short journey when venturing to other attractions like Hamsterley forest Wolsingham and Stanhope.
If pressed to give an improvement idea I would suggest a bit more privacy around the outside space specifically the hot tub could maybe have a frame around it. But certainly overall we had a fantastic family holiday and enjoyed every moment. The kids have requested a special shout out to the swimming pool , that was their absolute favorite part. Thank you .
Thank you for your feedback and hope to see you again soon in one of our 6 beautiful cottages.
Property Owner
Reviewed by Keith3.8★Aug 2024
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"We ended up upgrading the the larger cottage as there was last minute availability and it was fantastic!"
Beautiful cottage, beautiful surroundings and excellent facilities!
Thank you, please rebook one of our 6 beautiful cottages .We hope to see you again soon.
Property Owner
Reviewed by Laura-jean4.7★Apr 2024
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"We all had a wonderful week at Auckland Cottage, notwithstanding the weather."
Cottage is spacious and comfortable, and the owner was friendly, and accessible if you needed him. The swimming pool was a real bonus on the several rainy days.
Really enjoyable trip.
Thank you and hope to see you again soon, please rebook one of our 6 cottages.
Property Owner
Reviewed by Keith4.1★Oct 2023
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"We really enjoyed the facilities."
Cottage felt a bit. Cramped for 5 adults and 3 children in the living room. Would book a bigger cottage for the facilities.
Thank you for your feedback, yes Auckland is a very tight 8/9 sleeper, we have lots of options and can always advise. Hope to see you again soon.
Property Owner
Reviewed by Fiona3.8★Aug 2023
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"The house was lovely and clean and whilst basic it done the job."
The shower nearly burnt skin off when someone flushed the toilet so please be aware of this especially if you have children using the shower! The pool was a great added bonus the kids loved it and the private hot tub was really clean and perfect for relaxing! Lovely location and the views were amazing! Would stay again and recommend to friends and family.
We have since changed the shower for a thermostatic valve. Please rebook as you were lovely guests.
Property Owner
Reviewed by Aimee3.1★Jul 2023
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"My family’s stay in the cottage was great."
It really did have everything needed. We all loved the swimming pool and sauna and used the hot tub a lot . Tony was very helpful and answered any questions we had. It was a lovely setting and away from the hustle and bustle of city life., although there were various towns not far away. I highly recommend to stay at this beautiful location. Oh and the snooker table was great too
Thank you for your lovely review and hope to see you again soon.
Property Owner
Reviewed by Kevin5.0★Jul 2023
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"Had a lovely weekend."
Beds where abit uncomfortable but over all a n amazing weekend would happily book again
Reviewed by Jacqui4.4★Mar 2023
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"Loved our stay in Auckland cottage facility s were perfect hot tub and pool were ..."
Loved our stay in Auckland cottage facility s were perfect hot tub and pool were beautiful we will be booking again thank you again
Reviewed by Angelina4.7★Mar 2023
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"Great location, had almost exclusive use of the pool which was lovely and unexpected with 3 young kids getting a few hours each morning."
Spas were clean and kept at a toasty temp.
Would return tomorrow if holidays allowed.
Reviewed by Robin5.0★Feb 2023
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"Me and my family had a lovely stay at this cottage for Christmas and would definitely recommend this cottage to friends."
Reviewed by Rosie4.7★Dec 2022
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"We thought it would be more private, a couple of times we couldn’t use the pool, which we weren’t aware about, not enough towels between 6 of us, 2 hand towels!"
Also we didn’t think we would be sharing with mice/voles that were living in the 2 seater sofa and lastly when we stripped the beds there were loads of holes in the duvet’s, apart from that we did enjoy the break away
Reviewed by Nicky1.6★Oct 2022
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"The cottage was lovely ."
Comfortable , clean and well equipped. The pool and hot tub were brilliant and well used by the family. The area is absolutely beautiful. We loved all the walks and exploring different places. And waking up to the fantastic view from our cottage was a joy and something special. Sad to have to leave.
5.0★Jul 2022
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"There was only 1 bathroom which is not enough for 11 sharing !"
The beds were very uncomfortable but it was a great setting and we had a lovely stay.
Reviewed by Kirstie3.8★Mar 2022
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"We had a fantastic time."
Definately would stay again, maybe in the summer. Only one downside for us was that there was only one shower.
Reviewed by Jackie4.7★Dec 2021
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"We were unfortunate to visit the cottage at the time of a severe weather storm."
The cottage was lovely unfortunately due to the power loss we had to stay in a cold cottage the hot tub was not accessible until the last day of the weekend due to the lack of power. I accept this was no fault of the owner but I do feel we did not get what we paid for. I would like to stress had there not been a power loss it would have been a lovely weekend
Reviewed by Carol5.0★Nov 2021
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"Just the best"
Reviewed by Colin5.0★Sep 2021
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"This was a fantastic cottage and had the hot tub and swimming pool."
Tony the owner was over to see us after we arrived and offered information on things to do and where to go. All in all we enjoyed our stay at Auckland cottage and we would definitely come back to stay another time. Thanks Tony for an enjoyable stay cation.
Reviewed by Steven5.0★Jul 2021
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"We loved our stay in the Auckland cottage."
Fantastic views, friendly hosts and a clean comfy cottage to stay in. Pool hot tub and sauna was fantastic. Just wish we had a Hoover time Hoover you during our stay.
Reviewed by Beau4.4★Jun 2021
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"Amazing place to stay - can’t recommend enough ❤️ Will certainly be going back - all my family loved it!"
Reviewed by Jonathan5.0★May 2021
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